One of our cell phone died so we wanted to setup call forwarding on
the number.

First call to CS, I was told that he would set it up. I gave him the
target number. Later when I tested it, it didn't work, so I called CS
again.

Second call to CS, I was told it wasn't possible. The only way to do
it was from the cell phone (*71). The second CS rep said the first CS
rep shouldn't have told me that it was possible.

To confirm, I called CS again to hear it from another rep, but it was
unbelievable. Here is how it went:

Me: "My phone is dead. I'd like to setup call forwarding"
CS: "Sorry, it's not possible. You have to do it from the handset"
Me: "Yeah, but the phone is broken. It doesn't even power on"
CS: "Hmmm, yeah. But you don't need a strong signal, just one bar is
enough so you can dial *71 followed by the number"
Me: "I don't think you understand, my phone is broken."
CS: "Yes, I understand. Wait.. my colleague just confirmed for me that
if only you can get one signal bar, you can set up forwarding"
Me: "Never mind"
CS: "Is there anything else I can help you with tonight?"

What a way to end my five years with Cingular/Cellular One.


› See More: Dead phone, forwarding, and Cingular customer service