bones boy <[email protected]> wrote in message news:<[email protected]>...
> On 6 Nov 2003 20:01:27 -0800, [email protected] (Upilogue) wrote:
>
> >One of our cell phone died so we wanted to setup call forwarding on
> >the number.
>
> You can do it from the Cingular website, sign your phone number up for
> online account access and the option is there.

Thanks - that's what we ended up doing. Been lazy in using their Web
site because of unsatisfactory previous experience.

So how come the CS rep didn't tell direct me to their Web site, I
wonder? Lack of training is most likely the reason. I found that in my
experience in dealing with CS reps, those from ex-Baby Bells
(Cingular, Verizon) are the least knowledgeable and least helpful.
Verizon's landline CS is one of the worst, if you can get through at
all...


› See More: Forwarding (dead phone) -- Bad customer service