6340i that won't do GSM?????

Hey folks, I've got a three week old Cingular 6340i that for some reason
doesn't seem to want to go to Cingular GSM in a known good GSM area. Of
course, there's no indication of this on the screen, but the phone is
greyed-out on forwarding fax calls, says MUTE instead of HOLD on the right
softkey during a call, etc. Any ideas, folks????

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› See More: 6340i that won't do GSM?????

I have a 6340i also, and have the same problem. I've had the phone for
about six months. I am in the Lexington, KY area. I also have a Nokia 3595
GSM phone that consistently registers 4 to 5 bars of signal strength, so I
know it isn't a poor signal issue.
"Mike Nassour" <[email protected]> wrote in message
news:[email protected]...
> Hey folks, I've got a three week old Cingular 6340i that for some reason
> doesn't seem to want to go to Cingular GSM in a known good GSM area. Of
> course, there's no indication of this on the screen, but the phone is
> greyed-out on forwarding fax calls, says MUTE instead of HOLD on the right
> softkey during a call, etc. Any ideas, folks????
>
>

"Mike Nassour" <[email protected]> wrote in message
news:[email protected]...
> Hey folks, I've got a three week old Cingular 6340i that for some reason
> doesn't seem to want to go to Cingular GSM in a known good GSM area. Of
> course, there's no indication of this on the screen, but the phone is
> greyed-out on forwarding fax calls, says MUTE instead of HOLD on the right
> softkey during a call, etc. Any ideas, folks????
>
Check with CS to see if your phone has the latest db. If it is set to TDMA
preferred, it won't go to GSM as long as it sees a TDMA tower.

Generally if you are in a GSM conversion market, your 6340i will
always try to find a TDMA/AMPS signal before it goes to GSM. I have
watched my phone do this in field test mode. It runs through all the
TDMA channels and tries to register, then it goes to GSM and searchs
channels until it can register there.
If you wanted GSM, you should have gotten a GSM-only phone. You also
didn't say if you were getting a good signal. Search on Google Groups
about field test mode-it gives you a menu selection with much useful
info available.

Chris
Please respond on Usenet


"Mike Nassour" <[email protected]> wrote in message news:<[email protected]>...
> Hey folks, I've got a three week old Cingular 6340i that for some reason
> doesn't seem to want to go to Cingular GSM in a known good GSM area. Of
> course, there's no indication of this on the screen, but the phone is
> greyed-out on forwarding fax calls, says MUTE instead of HOLD on the right
> softkey during a call, etc. Any ideas, folks????

On 16 Dec 2003 17:31:44 -0800, [email protected] (Chris
Russell) wrote:

>Generally if you are in a GSM conversion market, your 6340i will
>always try to find a TDMA/AMPS signal before it goes to GSM. I have
>watched my phone do this in field test mode. It runs through all the
>TDMA channels and tries to register, then it goes to GSM and searchs
>channels until it can register there.
>If you wanted GSM, you should have gotten a GSM-only phone. You also
>didn't say if you were getting a good signal. Search on Google Groups
>about field test mode-it gives you a menu selection with much useful
>info available.
>


Could anyone give me the exact steps to get my Nokia 6340i into field
test mode? I have tried *3001#12345# , then power off, power on
andit does nothing. Am I missing something.

Nokia 6340i is what a friend got on my recommendation. However, the GSM is
not working at his home. Yet, TDMA is working on his AT&T phone. Since AT&T
leases Cingular's TDMA towers, why does the 6340i not abandon its futile
attemp to use the GSM? Is there a way to program around it?





"Bob Niles" <[email protected]> wrote in message
news:[email protected]...
> On 16 Dec 2003 17:31:44 -0800, [email protected] (Chris
> Russell) wrote:
>
> >Generally if you are in a GSM conversion market, your 6340i will
> >always try to find a TDMA/AMPS signal before it goes to GSM. I have
> >watched my phone do this in field test mode. It runs through all the
> >TDMA channels and tries to register, then it goes to GSM and searchs
> >channels until it can register there.
> >If you wanted GSM, you should have gotten a GSM-only phone. You also
> >didn't say if you were getting a good signal. Search on Google Groups
> >about field test mode-it gives you a menu selection with much useful
> >info available.
> >
>
>
> Could anyone give me the exact steps to get my Nokia 6340i into field
> test mode? I have tried *3001#12345# , then power off, power on
> andit does nothing. Am I missing something.

[email protected] (Chris Russell) wrote in message news:<[email protected]>...
> If you wanted GSM, you should have gotten a GSM-only phone.

c'mon, really?

How about having the 6340i do what its supposed to do? Sounds like a
legitimate query.

[snipped the rest of your post [the good stuff ]]

"Bob Niles" <[email protected]> wrote in message
news:[email protected]...

>
> Could anyone give me the exact steps to get my Nokia 6340i into field
> test mode? I have tried *3001#12345# , then power off, power on
> andit does nothing. Am I missing something.

Then look for menu item 12 "Field Test", between "Services" and
"Messages". Valid entries are 0101 through 0113 for GSM screens,
and 2101 through 2109 for TDMA screens.

The menu item is turned off with the same key sequence you know
already. So, if "Field Test" was already enabled, you've turned
it off now.

John C.

In article <[email protected]>,
[email protected] says...
> Nokia 6340i is what a friend got on my recommendation. However, the GSM is
> not working at his home. Yet, TDMA is working on his AT&T phone. Since AT&T
> leases Cingular's TDMA towers, why does the 6340i not abandon its futile
> attemp to use the GSM? Is there a way to program around it?
>
>
I'm a little confused. If ATTWS is leasing time on Cingular's TDMA
towers in that area, then Cingular itself should have TDMA also--they
haven't turned off TDMA anywhere AFAIK. The phone should be switching
to Cingular TDMA if it looses Cingular GSM and to Cingular AMPS if it
looses both (while in the home area). Has the phone been activated on a
GAIT plan--otherwise it may not know to look for Cingular TDMA.

The 6340i won't switch to ATTWS if your friend is still in his Cingular
HOME area -- the roaming agreements don't allow for roaming on another
carrier within a home area and the ATTWS id will be in the banned list
on the phone. GAIT, as implemented, is NOT the end-all-solution for
poor GSM coverage, al la California.

And, no, there is no way to alter the 6340's carrier lookup logic.
There are no network options in setup.
--
Jud
Dallas TX USA

...can someone tell me how I will know what mode my phone is in...AMPS, TDMA or
GSM? thanks,
Aaron Worley

> The 6340i won't switch to ATTWS if your friend is still in his Cingular
> HOME area -- the roaming agreements don't allow for roaming on another
> carrier within a home area and the ATTWS id will be in the banned list
> on the phone. GAIT, as implemented, is NOT the end-all-solution for
> poor GSM coverage, al la California.

Actually, it depends on your area. In Orlando, Florida, I can roam on
AT&T WS with no additional charge. It doesn't happen very often, but
the only way I normally knew I was picking up ATTWS was when I dialed
*89 to check my voicemail and got a message from "AT&T Wireless Services".

==AD

In article <[email protected]>, [email protected]
says...
> > The 6340i won't switch to ATTWS if your friend is still in his Cingular
> > HOME area -- the roaming agreements don't allow for roaming on another
> > carrier within a home area and the ATTWS id will be in the banned list
> > on the phone. GAIT, as implemented, is NOT the end-all-solution for
> > poor GSM coverage, al la California.
>
> Actually, it depends on your area. In Orlando, Florida, I can roam on
> AT&T WS with no additional charge. It doesn't happen very often, but
> the only way I normally knew I was picking up ATTWS was when I dialed
> *89 to check my voicemail and got a message from "AT&T Wireless Services".
>
> ==AD
>
>
Wonder if it's deliberate or if someone just failed to ban ATTWS in the
local database? They really ought to modify the roaming agreements and
allow that everywhere--bill the roamer charge to the customer if
necessary to recoup the cost--it would make a lot of customers a lot
happier with their coverage. Have you ever gotten an incoming call in
that situation--that you know of?
--
Jud
Dallas TX USA

"Aaron Worley" <[email protected]> wrote in message
news:[email protected]...
> ..can someone tell me how I will know what mode my phone is in...AMPS,
TDMA or
> GSM? thanks,
> Aaron Worley

Well, now that mine finally switches<grin>....

There's no display for the digital modes. If you're in TDMA while you're in
a call the softkey on the lower right will say "mute". If you're in GSM, it
will say "hold".

There are a couple of other menus that also apply. If you find the "forward
fax calls" menu option greyed out, you're in TDMA. If it's available,
you're in GSM.

As for analog...I haven't seen that yet.

Jud Hardcastle wrote:
> In article <[email protected]>, [email protected]
> says...
>
>>>The 6340i won't switch to ATTWS if your friend is still in his Cingular
>>>HOME area -- the roaming agreements don't allow for roaming on another
>>>carrier within a home area and the ATTWS id will be in the banned list
>>>on the phone. GAIT, as implemented, is NOT the end-all-solution for
>>>poor GSM coverage, al la California.
>>
>>Actually, it depends on your area. In Orlando, Florida, I can roam on
>>AT&T WS with no additional charge. It doesn't happen very often, but
>>the only way I normally knew I was picking up ATTWS was when I dialed
>>*89 to check my voicemail and got a message from "AT&T Wireless Services".
>>
>>==AD
>>
>>
>
> Wonder if it's deliberate or if someone just failed to ban ATTWS in the
> local database? They really ought to modify the roaming agreements and
> allow that everywhere--bill the roamer charge to the customer if
> necessary to recoup the cost--it would make a lot of customers a lot
> happier with their coverage. Have you ever gotten an incoming call in
> that situation--that you know of?

It is possible, but I have no way of telling, as the IRDB displayed my
Home Area banner while on ATTWS. The only way of telling would be to
use my handset in test mode. Orlando, Florida still also offers the
TDMA Preferred Nation plans. I would suspect that many customers who
are in Florida visiting or temporarily, would sign up with Cingular and
go to non-Cingular markets which have TDMA coverage (I was one of those,
I was temporarily in Florida and took the TDMA PN plan, then was roaming
(free roam) in an area with TDMA 800 (and, since 13 December, GSM 850).

==AD

When you keyed in *3001#12345# did the numbers disappear? If not turn
the phone off, then back on and try it again when it boots up and gets
a signal. The numbers should disappear. Then reboot the phone and it
should go into field-test mode. This will also create Menu 12 to be
able to go into field-test mode very easily. You have 01-01 thru
01-13 for GSM and 21-01 thru 21-09 for TDMA/Amps. At Menu 12 enter
ie. 0101 and press OK and it will go to that page. To go to any page,
just drop the'-'. Enter 0000 to go back to your regular screen at
Menu 12.

Chris
Please respond on Usenet


Bob Niles <[email protected]> wrote in message news:<[email protected]>...
> On 16 Dec 2003 17:31:44 -0800, [email protected] (Chris
> Russell) wrote:
>
> >Generally if you are in a GSM conversion market, your 6340i will
> >always try to find a TDMA/AMPS signal before it goes to GSM. I have
> >watched my phone do this in field test mode. It runs through all the
> >TDMA channels and tries to register, then it goes to GSM and searchs
> >channels until it can register there.
> >If you wanted GSM, you should have gotten a GSM-only phone. You also
> >didn't say if you were getting a good signal. Search on Google Groups
> >about field test mode-it gives you a menu selection with much useful
> >info available.
> >
>
>
> Could anyone give me the exact steps to get my Nokia 6340i into field
> test mode? I have tried *3001#12345# , then power off, power on
> andit does nothing. Am I missing something.