SE customer support/suggestions?

Anyone know if SE take customer suggestions into account
at all in firmware upgrades? If they do, I have a list of
horrible little niggles that are making me doubt my purchase
of a T610 and I'd like to email them with the list. Anyone
have an email address that might get seen by someone with
some clout?

--
Bryan Anderson <www.bryananderson.co.uk>

---

› See More: SE customer support/suggestions?

What things dont you like about the SE T610. I was thinking about getting
it, but I think I might stick with my T300.

On Wednesday, "Dexter's News" wrote:

> What things dont you like about the SE T610. I was thinking
> about getting it, but I think I might stick with my T300.

(cut'n'pasted from a post I made to uk.telecom.mobile about
the T610 v V500)

(a) the awful screen saver/clock thing. After a very short
time the screen fades to a moving clock, then fades to almost
black. There's no point in having the clock as you can't see
it (and I have a watch, something they obviously don't have
in SonyEricsson land!), and it also means that if you want
to check to see if you have texts or missed calls, you need
to unlock the keypad and re-show the desktop. It's something
they should have made configurable - I'd happily sacrifice a
days standby for a display that always shows me the desktop,
even if it's not backlit.

(b) the joystick is hopelessly underused. From the main
screen, I can joystick down to my phonebook, right to the
main menu, left to my first shortcut and up to WAP. I don't
use WAP, so one wasted function. Joystick right to the main
menu duplicates a press of the joystick to the main menu....
why? The only action that is user-definable is joystick left
.....why not all four directions?

(c) the camera is next to useless, but then I thought it
would be and didn't base my purchase on the camera.

(d) there button on the site takes you to....WAP again. Be
nice if it could be set to something else.

(e) signal reception isn't great....my Moto T720 shows
service in my home office when the T610 only shows it 50%
of the time.

(f) silly little things like not being able to browse the
phone book, and send a text direct to an entry. You have to
back out, go to the text menu, compose the text, then select
who to send it to!

I do like the design, the feel of it, etc and in call it's good,
but there are too many useability problems for me to recommend it
to anyone.


--
Bryan Anderson <www.bryananderson.co.uk>

----- Original Message -----
From: "Bryan Anderson" <[email protected]>
Newsgroups: alt.cellular.ericsson
Sent: Wednesday, February 04, 2004 10:12 AM
Subject: Re: SE customer support/suggestions?


|
| (a) the awful screen saver/clock thing. After a very short
| time the screen fades to a moving clock, then fades to almost
| black. There's no point in having the clock as you can't see
| it (and I have a watch, something they obviously don't have
| in SonyEricsson land!), and it also means that if you want
| to check to see if you have texts or missed calls, you need
| to unlock the keypad and re-show the desktop. It's something
| they should have made configurable - I'd happily sacrifice a
| days standby for a display that always shows me the desktop,
| even if it's not backlit.

The clock can be viewed again simply by pressing one of the volume buttons.
It lights up the backlight so the clock can be seen. All other keys take you
back to standby screen instead. Also you can tell if you have a new text
message or missed call without unlocking the keypad.


| (b) the joystick is hopelessly underused. From the main
| screen, I can joystick down to my phonebook, right to the
| main menu, left to my first shortcut and up to WAP. I don't
| use WAP, so one wasted function. Joystick right to the main
| menu duplicates a press of the joystick to the main menu....
| why? The only action that is user-definable is joystick left
| ....why not all four directions?

Couldn't agree more there.


|
| (c) the camera is next to useless, but then I thought it
| would be and didn't base my purchase on the camera.

Also agree here, but likewise, didn't buy it for the camera and wish it
wasn't even there.


| (d) there button on the site takes you to....WAP again. Be
| nice if it could be set to something else.
|
| (e) signal reception isn't great....my Moto T720 shows
| service in my home office when the T610 only shows it 50%
| of the time.

The signal meter on the T616 way underestimates the actual RF. I have been
able to place and hold calls with my T616 when many people I know couldn't
in a remote area near my lake house on the same service provider. Among the
phones I have been able to compare with at this location are Samsung S307,
Moto T720, Samsung x427, and a few Nokias of which I am not sure of the
model numbers (except my crappy old 3390). My SE is heads and tails etter RF
than any of these phones with the firmware I have in it, even though the
signal meter shows lesser signal.


|
| (f) silly little things like not being able to browse the
| phone book, and send a text direct to an entry. You have to
| back out, go to the text menu, compose the text, then select
| who to send it to!


Never had a problem sending a text message through the phone book by
pressing more, then send text message. Has worked for me everytime without
having to back out.


|
| I do like the design, the feel of it, etc and in call it's good,
| but there are too many useability problems for me to recommend it
| to anyone.
|

I won't recommend this phone over a V500 or a T300 since I have had no
experience with either, but the only real complaints I have are the joystick
only having one customizable direction (very minor annoyance), and I too
wish there was a way to keep the standby screen active if desired, but that
doesn't even bother me too terribly much since I can still see missed calls,
etc with the press of a single button.

"Bryan Anderson" <[email protected]> wrote in message
news:[email protected]...
> On Wednesday, "Dexter's News" wrote:
>
> > What things dont you like about the SE T610. I was thinking
> > about getting it, but I think I might stick with my T300.
>
> (cut'n'pasted from a post I made to uk.telecom.mobile about
> the T610 v V500)
>
> (a) the awful screen saver/clock thing. After a very short
> time the screen fades to a moving clock, then fades to almost
> black. There's no point in having the clock as you can't see
> it (and I have a watch, something they obviously don't have
> in SonyEricsson land!),

The same as on virtually every other colour handset and designed to prolong
battery life, but I will admit that it's more difficult than some to see.

> and it also means that if you want
> to check to see if you have texts or missed calls, you need
> to unlock the keypad and re-show the desktop.

No you don't. A keypress will bring the backlight to half brightness and
turn the clock off enabling you to see the standby screen.

> It's something
> they should have made configurable - I'd happily sacrifice a
> days standby for a display that always shows me the desktop,
> even if it's not backlit.

You'd be sacrificing considerably more than a days battery life by having
the screen fully active (and possibly lit).

>
> (b) the joystick is hopelessly underused. From the main
> screen, I can joystick down to my phonebook, right to the
> main menu, left to my first shortcut and up to WAP. I don't
> use WAP, so one wasted function. Joystick right to the main
> menu duplicates a press of the joystick to the main menu....
> why? The only action that is user-definable is joystick left
> ....why not all four directions?

Couldn't agree more, the joystick should be more configurable.

>
> (c) the camera is next to useless, but then I thought it
> would be and didn't base my purchase on the camera.

Not seen a phone on a camera that's any good anyway. At the end of the day,
cameras on phones are at the moment, at best, gimmicks - if you want a
camera, buy a camera (or possibly a camera with phone functionality ;-))

>
> (d) there button on the site takes you to....WAP again. Be
> nice if it could be set to something else.

As it's designed to. But as you say, with the joystick configuration as it
is, personally I'd prefer the button to launch WAP and be able to configure
the joystick for other functions.

>
> (e) signal reception isn't great....my Moto T720 shows
> service in my home office when the T610 only shows it 50%
> of the time.

The T610 (as with most /// or SE products) is a little more honest over
signal strength than from some other manufacturers. Many is the time I've
gone to make a call on one of my Nokias which proclaim to have near full
signal strength only to not be able to place the call, have it break up mid
call or drop the call completely. If your handset is significantly worse in
actual useage than any other phone it needs to be checked as in all
likelihood, it is faulty.

>
> (f) silly little things like not being able to browse the
> phone book, and send a text direct to an entry. You have to
> back out, go to the text menu, compose the text, then select
> who to send it to!

I see your point, but if everyone were to do things your way, would there be
any need for an SMS menu at all? It's just a different way of doing
things - you either like it straight away, learn to use it, or give up and
decide that the system is wrong.

>
> I do like the design, the feel of it, etc and in call it's good,
> but there are too many useability problems for me to recommend it
> to anyone.

Quite frankly I would have thought that in-call performance was by far the
most important factor, plus as you rightly point out, it's a sturdily built
phone, unlike many of the newer plastic Nokias. For build quality, only the
metal bodied Samsungs come close in the mainstream market. As for
useability, I'd have to disagree with you. As I said before, it's a
different way of doing things, neither right or wrong, but different.

--
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