Sony Ericsson & it's appaling customer support.

[POSTED TO alt.cellular.ericsson - REPLY ON USENET PLEASE]

In <[email protected]> on Thu, 23 Sep 2004 07:47:55 GMT,
[email protected] (Tym) wrote:

>On Wed, 22 Sep 2004 22:48:52 GMT, John Navas
><[email protected]> wrote:
>
>>When System Restore doesn't work, then you have serious problems unrelated to
>>SE. And why would you uninstall SP2?!
>
>I had to uninstall SP2 to get bluetooth working properly again after
>trying all day to install new Widcomm drivers for a ewn BT adaptor.
>WIth SP2 in place the new M$ BT Stack interferes with the Widcomm
>stack and the Widcomm won't work. Uninstalling SP2 solved the problem.
>
>TBH I think SP2 is crap!

Widcomm drivers working fine here with SP2.

--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>

---

› See More: Sony Ericsson & it's appaling customer support.

[POSTED TO alt.cellular.ericsson - REPLY ON USENET PLEASE]

In <[email protected]> on Thu, 23 Sep 2004 07:55:42
+0100, Dale Walker <[email protected]> wrote:

>On Thu, 23 Sep 2004 05:04:32 GMT, John Navas
><[email protected]> wrote:

>>Yes. As I've explained.
>
>You haven't explained anything.

Actually I have.

>All you've said it has to be a problem
>that's not of SE's making. I'm willing to consider any possibility but
>as you have even less facts than me, how can you make such a bold
>statement?

Your problems are clearly OS problems, not SE software problems.

>Anyway, it's obvious we're not going to get any further, so lets call
>it a day eh.

Suit yourself.

--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>

[POSTED TO alt.cellular.ericsson - REPLY ON USENET PLEASE]

In <[email protected]> on Thu, 23 Sep 2004 07:53:59 GMT,
[email protected] (Tym) wrote:

>On Thu, 23 Sep 2004 02:11:40 GMT, John Navas
><[email protected]> wrote:

>>What makes you think this was caused by SE? As I've written, it looks to me
>>like some other problem in your system.
>
>Could be a combination of errors - both SE and OS.
>...
>As a softwre deeloper myself I would try to find out what the problem
>was in case others had similar problems and I could adapt my software
>to cope.

Software developers simply can't afford to chase every system problem.

--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>

On Thu, 23 Sep 2004 10:22:30 GMT, John Navas
<[email protected]> wrote:

>
>Widcomm drivers working fine here with SP2.

Bugger!

On Thu, 23 Sep 2004 10:26:03 GMT, John Navas
<[email protected]> wrote:

>Software developers simply can't afford to chase every system problem.

Reputable ones try their best... good service to the customer.

On Thu, 23 Sep 2004 10:24:15 GMT, John Navas
<[email protected]> wrote:

>>All you've said it has to be a problem
>>that's not of SE's making. I'm willing to consider any possibility but
>>as you have even less facts than me, how can you make such a bold
>>statement?
>
>Your problems are clearly OS problems, not SE software problems.

And you know this because you've looked at his PC and diagnosed this?

No - you're talking out of your hat becuase you've decided that he's
wrong!

I'm sorry, but you're in no position to state the above AS A FACT as
you've not been involved directly with the problem, just sat thre
passing comments on the OPs mail.

Just drop it for crying out loud!!

if you're using XP you can simply roll back your settings - i did, the
software is crap



"Dale Walker" <[email protected]> wrote in message
news:[email protected]...
> I'm still having problems installing (or uninstalling) PC suite for
> the K700i so I thought it was time to email SE for their assistance.
>
> The message was...
>
> ----
> >I can't install or uninstall PC Suite without the process crashing at
> >the 'removing temporary files' section. OK, most of the applications
> >'seem' to be installed OK but I cannot get PC Sync to complete.
> >Ideally, I'd like the applications to work but failing that, I want
> >to remove *ALL* software and registry settings for PC Suite so please
> >can you send me details of how to do this.
> ----
>
> The reply I got 4-5 days later was..
>
> ----
> >Thank you for contacting the Sony Ericsson Call Centre.
> >
> >With regards to your enquiry, as this is not a known problem with the
> >PC Suite software, we suggest that you contact the support for your OS.
> >You will also have to contact them regarding making changes to the
> >registry.
> >We are sorry that we cannot be of more help at this stage, but please
> >do not hesitate to contact us again to troubleshoot the connection.
> ----
>
> So, it appears that no one at SE knows how to remove it's own software
> if something goes wrong. The fact that they suggested I call my OS's
> customer support to ask them how to uninstall *their* software (and
> registry entries) honestly shocked me.
>
> I'm definitely not going to but another SE product if customer support
> is as incompetent and indifferent as this.
>
>
> -------------------------------------------------------------
> Dale Walker London Techno Events Saiko!
> [email protected] [email protected] [email protected]
> London, UK london.sorted.org saiko.sorted.org

Dale Walker wrote:
> I'm still having problems installing (or uninstalling) PC suite for
> the K700i so I thought it was time to email SE for their assistance.
>
SE's Windows software has always been problematic. It grabs Windows by
the neck and starts squeezing. When you try to release the grip, its
fingers hang in after you have removed the arms...

The fact that you may need to reboot your computer after installing or
removing phone-support software should make anyone suspicious.

This goes back to the Ericsson heritage. I have noticed this on
Win98SE, Win2k and XP (bare, SP1 and SP2).

If Windows software is what you need, Nokia is a good bet. For phones,
though, I prefer SE.

[POSTED TO alt.cellular.ericsson - REPLY ON USENET PLEASE]

In <[email protected]> on Thu, 23 Sep 2004 13:19:26 GMT,
[email protected] (Tym) wrote:

>On Thu, 23 Sep 2004 10:22:30 GMT, John Navas
><[email protected]> wrote:
>
>>Widcomm drivers working fine here with SP2.
>
>Bugger!

Perhaps this will help: <http://www.jonsguides.com/bluetooth/>

--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>

[POSTED TO alt.cellular.ericsson - REPLY ON USENET PLEASE]

In <[email protected]> on Thu, 23 Sep 2004 13:23:00 GMT,
[email protected] (Tym) wrote:

>On Thu, 23 Sep 2004 10:24:15 GMT, John Navas
><[email protected]> wrote:
>
>>>All you've said it has to be a problem
>>>that's not of SE's making. I'm willing to consider any possibility but
>>>as you have even less facts than me, how can you make such a bold
>>>statement?
>>
>>Your problems are clearly OS problems, not SE software problems.
>
>And you know this because you've looked at his PC and diagnosed this?

I know this from the symptoms described.

>I'm sorry, but you're in no position to state the above AS A FACT ...

I stating it as a conclusion based on the available evidence.

--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>

[POSTED TO alt.cellular.ericsson - REPLY ON USENET PLEASE]

In <[email protected]> on Thu, 23 Sep 2004 20:38:53 +0200,
fm <[email protected]> wrote:

>Dale Walker wrote:

>> I'm still having problems installing (or uninstalling) PC suite for
>> the K700i so I thought it was time to email SE for their assistance.
>>
>SE's Windows software has always been problematic. It grabs Windows by
>the neck and starts squeezing. When you try to release the grip, its
>fingers hang in after you have removed the arms...

Works fine here.

>The fact that you may need to reboot your computer after installing or
>removing phone-support software should make anyone suspicious.

That's a Windows issue, and just reflects the fact that SE is more than just
an application.

>This goes back to the Ericsson heritage. I have noticed this on
>Win98SE, Win2k and XP (bare, SP1 and SP2).
>
>If Windows software is what you need, Nokia is a good bet. For phones,
>though, I prefer SE.

floAt's Mobile Agent <http://fma.sourceforge.net> is very good free software
for SE phones.

--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>

[POSTED TO alt.cellular.ericsson - REPLY ON USENET PLEASE]

In <[email protected]> on Thu, 23 Sep 2004 13:20:50 GMT,
[email protected] (Tym) wrote:

>On Thu, 23 Sep 2004 10:26:03 GMT, John Navas
><[email protected]> wrote:
>
>>Software developers simply can't afford to chase every system problem.
>
>Reputable ones try their best... good service to the customer.

To debug Windows System Restore problems? Don't think so.

--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>

"JethroUK©" <[email protected]> wrote in message
news:[email protected]...
> if you're using XP you can simply roll back your settings - i did, the
> software is crap

I personally disable that feature as it uses lots of disk space and eats up
processor cycles.

In article <[email protected]>,=20
[email protected] says...
>=20
> "JethroUK=A9" <[email protected]> wrote in message=20
> news:[email protected]...
> > if you're using XP you can simply roll back your settings - i did, the
> > software is crap
>=20
> I personally disable that feature as it uses lots of disk space and eats =
up=20
> processor cycles.=20
>=20
>=20
>=20
Well unless you're using your toaster as a computer, or really caning=20
it, then it shouldn't matter hugely.

It's like the tedious people who gurn about not snipping. When many=20
(most?) people have broadband, it doesn't really matter.

--
PC

The answer to your question in short, there are just too many variables,
what works on one PC may not simply work on another, the same for people
who need to take medication, what works for one, may not be suitable for
others.

You may have better results looking in here,
http://www.howardforums.com/forumdis...dc1&forumid=37

If your question has not aleady been asked, join up and ask, it's free,
and no, I am not affiliated with this group in any way.

Good Luck




|
| The software is clearly not working. The reason for it not working may
| or may not be the fault of SE but surely it's not unreasonable to ask
| that SE makes some effort to find out why this has happened.
|
| -------------------------------------------------------------
| Dale Walker London Techno Events Saiko!
| [email protected] [email protected] [email protected]
| London, UK london.sorted.org saiko.sorted.org