Backup of P900

For some reason my P900 will no longer backup to my pc.

The process seems to begin without problem but fails with an error message
showing on the phone screen - sorry haven't got a note of it - once it
begins actually dealing with files.

I'm using backup software version 1.15.9.12 - if that's any help! I've
recently updated the phone software using the Sony Ericsson update service.

Can anyone shed light on my problem and offer a solution?


Steve

---

› See More: Backup of P900

I have the same problem with my p910i using the same backup software.

I get Error code USER 30.

Multiple files can't be read etc etc.

I've tried SE support and am waiting for a reply. I'll post what I get.

Thanks for that - was beginning to wonder if anyone was going to respond!

I've just run the backup routine again to check what error message I get.
Very similar to yours:

Program backuppro: 00812B70
Reason Code: USER
Reason number: 30

I'll be delighted to see waht SE support have to say.


Steve
<[email protected]> wrote in message
news:[email protected]...
>
> I have the same problem with my p910i using the same backup software.
>
> I get Error code USER 30.
>
> Multiple files can't be read etc etc.
>
> I've tried SE support and am waiting for a reply. I'll post what I get.
>

On Mon, 25 Jul 2005 19:48:35 GMT, [email protected] wrote:

||>
||>I have the same problem with my p910i using the same backup software.
||>
||>I get Error code USER 30.
||>
||>Multiple files can't be read etc etc.
||>
||>I've tried SE support and am waiting for a reply. I'll post what I get.

Someone else had this problem with the P900 and this was my remedy
then, had no problems since downloading their latest version of the
s/w.

****************
Previous reply

Yep had the same problem and the Ericsson Help on their website did
not give an answer until they came out with the later version. The
answer to the problem is now there.

The cure is:

Remove the Ericsson software completely using the control panel's add
& remove programmes.

If you have any software such as 'Registry First Aid Agent' then use
it to clear out redundant bits. Although this is not essential.

Switch off and re-boot your PC.

Do a fresh install of the Ericsson s/w and all should be O'K.

Your old backups will still be there.

If it's any consolation I have had to do it twice, most likely my
fault with being over zealous with my cleaning up from time ot time.

Good luck
--
Brian E.Ashley Ashley Technical Services
[email protected]
[email protected] (remove 'nospam' to reply)

Mm, thanks Brian for that contribution.

What is the "latest version" of the SE Software Suite? I've recently updated
the phone from the SE website using the updater software - might that have
implications?


Steve
"Brian E. Ashley" <[email protected]> wrote in message
news:[email protected]...
> On Mon, 25 Jul 2005 19:48:35 GMT, [email protected] wrote:
>
> ||>
> ||>I have the same problem with my p910i using the same backup software.
> ||>
> ||>I get Error code USER 30.
> ||>
> ||>Multiple files can't be read etc etc.
> ||>
> ||>I've tried SE support and am waiting for a reply. I'll post what I
> get.
>
> Someone else had this problem with the P900 and this was my remedy
> then, had no problems since downloading their latest version of the
> s/w.
>
> ****************
> Previous reply
>
> Yep had the same problem and the Ericsson Help on their website did
> not give an answer until they came out with the later version. The
> answer to the problem is now there.
>
> The cure is:
>
> Remove the Ericsson software completely using the control panel's add
> & remove programmes.
>
> If you have any software such as 'Registry First Aid Agent' then use
> it to clear out redundant bits. Although this is not essential.
>
> Switch off and re-boot your PC.
>
> Do a fresh install of the Ericsson s/w and all should be O'K.
>
> Your old backups will still be there.
>
> If it's any consolation I have had to do it twice, most likely my
> fault with being over zealous with my cleaning up from time ot time.
>
> Good luck
> --
> Brian E.Ashley Ashley Technical Services
> [email protected]
> [email protected] (remove 'nospam' to reply)

On Tue, 26 Jul 2005 22:07:13 GMT, "PlymSteve" <[email protected]>
wrote:

||>Mm, thanks Brian for that contribution.
||>
||>What is the "latest version" of the SE Software Suite? I've recently updated
||>the phone from the SE website using the updater software - might that have
||>implications?
||>
||>
||>Steve
||>"Brian E. Ashley" <[email protected]> wrote in message
||>news:[email protected]...
||>> On Mon, 25 Jul 2005 19:48:35 GMT, [email protected] wrote:
||>>
||>> ||>
||>> ||>I have the same problem with my p910i using the same backup software.
||>> ||>
||>> ||>I get Error code USER 30.
||>> ||>
||>> ||>Multiple files can't be read etc etc.
||>> ||>
||>> ||>I've tried SE support and am waiting for a reply. I'll post what I
||>> get.
||>>
||>> Someone else had this problem with the P900 and this was my remedy
||>> then, had no problems since downloading their latest version of the
||>> s/w.
||>>
||>> ****************
||>> Previous reply
||>>
||>> Yep had the same problem and the Ericsson Help on their website did
||>> not give an answer until they came out with the later version. The
||>> answer to the problem is now there.
||>>
||>> The cure is:
||>>
||>> Remove the Ericsson software completely using the control panel's add
||>> & remove programmes.
||>>
||>> If you have any software such as 'Registry First Aid Agent' then use
||>> it to clear out redundant bits. Although this is not essential.
||>>
||>> Switch off and re-boot your PC.
||>>
||>> Do a fresh install of the Ericsson s/w and all should be O'K.
||>>
||>> Your old backups will still be there.
||>>
||>> If it's any consolation I have had to do it twice, most likely my
||>> fault with being over zealous with my cleaning up from time ot time.
||>>
||>> Good luck
||>> --
||>> Brian E.Ashley Ashley Technical Services
||>> [email protected]
||>> [email protected] (remove 'nospam' to reply)
||>

Al I know is that the Backup & Restore option, of the PC Suite, that
I have is
Ver.1.14.6..7

My PC Suite is 3.0.0 the download of which I still have.

The S.E. website has a very good Support page & Knowledge Base, the
latest PC Suite is shown as Ver.3.1.1 link below. I have d/l'd and
will try out some time.

http://www.sonyericsson.com/spg.jsp?...=9926&esi=true

I believe that removing the suite then re-installing cured MY problem
yours may be different.



Good luck

--
Brian E.Ashley Ashley Technical Services
[email protected]
[email protected] (remove 'nospam' to reply)

Brian, that's very interesting.

My Backup / Restore software is newer than yours - and I guess the Suite is
a later one too.

Perhaps I should go back to using the original one which came with the
phone. Mind you I had assumed that the latest phone software would prefer
working with the most recent Software Suite.

Any comments on that?

I've seriously got to the stage where I'm thinking I may give my P900 to a
friend and go for a P910i - thus making something of a fresh start.

Any comments on the P910i itself?


Steve
"Brian E. Ashley" <[email protected]> wrote in message
news:[email protected]...
> On Tue, 26 Jul 2005 22:07:13 GMT, "PlymSteve" <[email protected]>
> wrote:
>
> ||>Mm, thanks Brian for that contribution.
> ||>
> ||>What is the "latest version" of the SE Software Suite? I've recently
> updated
> ||>the phone from the SE website using the updater software - might that
> have
> ||>implications?
> ||>
> ||>
> ||>Steve
> ||>"Brian E. Ashley" <[email protected]> wrote in
> message
> ||>news:[email protected]...
> ||>> On Mon, 25 Jul 2005 19:48:35 GMT, [email protected] wrote:
> ||>>
> ||>> ||>
> ||>> ||>I have the same problem with my p910i using the same backup
> software.
> ||>> ||>
> ||>> ||>I get Error code USER 30.
> ||>> ||>
> ||>> ||>Multiple files can't be read etc etc.
> ||>> ||>
> ||>> ||>I've tried SE support and am waiting for a reply. I'll post what
> I
> ||>> get.
> ||>>
> ||>> Someone else had this problem with the P900 and this was my remedy
> ||>> then, had no problems since downloading their latest version of the
> ||>> s/w.
> ||>>
> ||>> ****************
> ||>> Previous reply
> ||>>
> ||>> Yep had the same problem and the Ericsson Help on their website did
> ||>> not give an answer until they came out with the later version. The
> ||>> answer to the problem is now there.
> ||>>
> ||>> The cure is:
> ||>>
> ||>> Remove the Ericsson software completely using the control panel's add
> ||>> & remove programmes.
> ||>>
> ||>> If you have any software such as 'Registry First Aid Agent' then use
> ||>> it to clear out redundant bits. Although this is not essential.
> ||>>
> ||>> Switch off and re-boot your PC.
> ||>>
> ||>> Do a fresh install of the Ericsson s/w and all should be O'K.
> ||>>
> ||>> Your old backups will still be there.
> ||>>
> ||>> If it's any consolation I have had to do it twice, most likely my
> ||>> fault with being over zealous with my cleaning up from time ot time.
> ||>>
> ||>> Good luck
> ||>> --
> ||>> Brian E.Ashley Ashley Technical Services
> ||>> [email protected]
> ||>> [email protected] (remove 'nospam' to reply)
> ||>
>
> Al I know is that the Backup & Restore option, of the PC Suite, that
> I have is
> Ver.1.14.6..7
>
> My PC Suite is 3.0.0 the download of which I still have.
>
> The S.E. website has a very good Support page & Knowledge Base, the
> latest PC Suite is shown as Ver.3.1.1 link below. I have d/l'd and
> will try out some time.
>
> http://www.sonyericsson.com/spg.jsp?...=9926&esi=true
>
> I believe that removing the suite then re-installing cured MY problem
> yours may be different.
>
>
>
> Good luck
>
> --
> Brian E.Ashley Ashley Technical Services
> [email protected]
> [email protected] (remove 'nospam' to reply)

On Wed, 27 Jul 2005 23:55:28 GMT, "PlymSteve" <[email protected]>
wrote:

||>Brian, that's very interesting.
||>
||>My Backup / Restore software is newer than yours - and I guess the Suite is
||>a later one too.
||>
||>Perhaps I should go back to using the original one which came with the
||>phone. Mind you I had assumed that the latest phone software would prefer
||>working with the most recent Software Suite.
||>
||>Any comments on that?
||>
||>I've seriously got to the stage where I'm thinking I may give my P900 to a
||>friend and go for a P910i - thus making something of a fresh start.
||>
||>Any comments on the P910i itself?
||>
||>
||>Steve
||>"Brian E. Ashley" <[email protected]> wrote in message
||>news:[email protected]...
||>> On Tue, 26 Jul 2005 22:07:13 GMT, "PlymSteve" <[email protected]>
||>> wrote:
||>>
||>> ||>Mm, thanks Brian for that contribution.
||>> ||>
||>> ||>What is the "latest version" of the SE Software Suite? I've recently
||>> updated
||>> ||>the phone from the SE website using the updater software - might that
||>> have
||>> ||>implications?
||>> ||>
||>> ||>
||>> ||>Steve
||>> ||>"Brian E. Ashley" <[email protected]> wrote in
||>> message
||>> ||>news:[email protected]...
||>> ||>> On Mon, 25 Jul 2005 19:48:35 GMT, [email protected] wrote:
||>> ||>>
||>> ||>> ||>
||>> ||>> ||>I have the same problem with my p910i using the same backup
||>> software.
||>> ||>> ||>
||>> ||>> ||>I get Error code USER 30.
||>> ||>> ||>
||>> ||>> ||>Multiple files can't be read etc etc.
||>> ||>> ||>
||>> ||>> ||>I've tried SE support and am waiting for a reply. I'll post what
||>> I
||>> ||>> get.
||>> ||>>
||>> ||>> Someone else had this problem with the P900 and this was my remedy
||>> ||>> then, had no problems since downloading their latest version of the
||>> ||>> s/w.
||>> ||>>
||>> ||>> ****************
||>> ||>> Previous reply
||>> ||>>
||>> ||>> Yep had the same problem and the Ericsson Help on their website did
||>> ||>> not give an answer until they came out with the later version. The
||>> ||>> answer to the problem is now there.
||>> ||>>
||>> ||>> The cure is:
||>> ||>>
||>> ||>> Remove the Ericsson software completely using the control panel's add
||>> ||>> & remove programmes.
||>> ||>>
||>> ||>> If you have any software such as 'Registry First Aid Agent' then use
||>> ||>> it to clear out redundant bits. Although this is not essential.
||>> ||>>
||>> ||>> Switch off and re-boot your PC.
||>> ||>>
||>> ||>> Do a fresh install of the Ericsson s/w and all should be O'K.
||>> ||>>
||>> ||>> Your old backups will still be there.
||>> ||>>
||>> ||>> If it's any consolation I have had to do it twice, most likely my
||>> ||>> fault with being over zealous with my cleaning up from time ot time.
||>> ||>>
||>> ||>> Good luck
||>> ||>> --
||>> ||>> Brian E.Ashley Ashley Technical Services
||>> ||>> [email protected]
||>> ||>> [email protected] (remove 'nospam' to reply)
||>> ||>
||>>
||>> Al I know is that the Backup & Restore option, of the PC Suite, that
||>> I have is
||>> Ver.1.14.6..7
||>>
||>> My PC Suite is 3.0.0 the download of which I still have.
||>>
||>> The S.E. website has a very good Support page & Knowledge Base, the
||>> latest PC Suite is shown as Ver.3.1.1 link below. I have d/l'd and
||>> will try out some time.
||>>
||>> http://www.sonyericsson.com/spg.jsp?...=9926&esi=true
||>>
||>> I believe that removing the suite then re-installing cured MY problem
||>> yours may be different.
||>>
||>>
||>>
||>> Good luck
||>>
||>> --
||>> Brian E.Ashley Ashley Technical Services
||>> [email protected]
||>> [email protected] (remove 'nospam' to reply)
||>

I'm afraid I cannot comment yet on the latest Software as I have not
tried it. Nor can I speak on the P910 as I am very happy with the P900
and have had no experience with the P910.

I re-iterate it is important you remove completely the installed SE PC
Suite (see above), SWITCH OFF YOUR PC THEN RESTART before re-loading
the software again.

As and when I try the latest Versions should I experience problems I
will let you know
--
Brian E.Ashley Ashley Technical Services
[email protected]
[email protected] (remove 'nospam' to reply)

We can suggest to have a look at alternative solution- Oxygen Phone Manager
II for Symbian OS phones. It manages phonebook, messages, agenda (to-do list
and calendar) and gallery (images, videos and sounds).

Our program also allows to send SMS messages from PC via phone.

You can download the latest free trial from our official website.

PS: Oxygen Phone Manager II for Symbian OS phones supports only InfraRed and
BlueTooth connection for UIQ-based smartphones/communicators.

If you have any questions and/or suggestions, concerning our
program, feel free to post them on our official forum
http://www.opm-2.com/forum/

Best regards, Maxim Vyalkov
Oxygen Software - tools for your mobile phone.
Oxygen Phone Manager II - all you want from your mobile phone.
http://www.oxygensoftware.co.uk/
http://www.smsactivex.com/

Hello, PlymSteve!
You wrote in conference alt.cellular.ericsson on Wed, 27 Jul 2005 23:55:28
GMT from address [email protected]:

>Brian, that's very interesting.

>My Backup / Restore software is newer than yours - and I guess the
>Suite is
>a later one too.

>Perhaps I should go back to using the original one which came with the
>phone. Mind you I had assumed that the latest phone software would
>prefer
>working with the most recent Software Suite.

>Any comments on that?

>I've seriously got to the stage where I'm thinking I may give my P900
>to a
>friend and go for a P910i - thus making something of a fresh start.

>Any comments on the P910i itself?


>Steve
>"Brian E. Ashley" <[email protected]> wrote in
>message
>news:[email protected]...
>> On Tue, 26 Jul 2005 22:07:13 GMT, "PlymSteve" <[email protected]>
>> wrote:

>> ||>Mm, thanks Brian for that contribution.
>> ||>
>> ||>What is the "latest version" of the SE Software Suite? I've
>> recently
>> updated
>> ||>the phone from the SE website using the updater software - might
>> that
>> have
>> ||>implications?
>> ||>
>> ||>
>> ||>Steve
>> ||>"Brian E. Ashley" <[email protected]> wrote in
>> message
>> ||>news:[email protected]...
>> ||>> On Mon, 25 Jul 2005 19:48:35 GMT, [email protected] wrote:
>> ||>>
>> ||>> ||>
>> ||>> ||>I have the same problem with my p910i using the same backup
>> software.
>> ||>> ||>
>> ||>> ||>I get Error code USER 30.
>> ||>> ||>
>> ||>> ||>Multiple files can't be read etc etc.
>> ||>> ||>
>> ||>> ||>I've tried SE support and am waiting for a reply. I'll post
>> what
>> I
>> ||>> get.
>> ||>>
>> ||>> Someone else had this problem with the P900 and this was my
>> remedy
>> ||>> then, had no problems since downloading their latest version of
>> the
>> ||>> s/w.
>> ||>>
>> ||>> ****************
>> ||>> Previous reply
>> ||>>
>> ||>> Yep had the same problem and the Ericsson Help on their website
>> did
>> ||>> not give an answer until they came out with the later version.
>> The
>> ||>> answer to the problem is now there.
>> ||>>
>> ||>> The cure is:
>> ||>>
>> ||>> Remove the Ericsson software completely using the control panel's
>> add
>> ||>> & remove programmes.
>> ||>>
>> ||>> If you have any software such as 'Registry First Aid Agent' then
>> use
>> ||>> it to clear out redundant bits. Although this is not essential.
>> ||>>
>> ||>> Switch off and re-boot your PC.
>> ||>>
>> ||>> Do a fresh install of the Ericsson s/w and all should be O'K.
>> ||>>
>> ||>> Your old backups will still be there.
>> ||>>
>> ||>> If it's any consolation I have had to do it twice, most likely
>> my
>> ||>> fault with being over zealous with my cleaning up from time ot
>> time.
>> ||>>
>> ||>> Good luck
>> ||>> --
>> ||>> Brian E.Ashley Ashley Technical Services
>> ||>> [email protected]
>> ||>> [email protected] (remove 'nospam' to reply)
>> ||>

>> Al I know is that the Backup & Restore option, of the PC Suite, that
>> I have is
>> Ver.1.14.6..7

>> My PC Suite is 3.0.0 the download of which I still have.

>> The S.E. website has a very good Support page & Knowledge Base, the
>> latest PC Suite is shown as Ver.3.1.1 link below. I have d/l'd and
>> will try out some time.

>> http://www.sonyericsson.com/spg.jsp?...&template=ps1_
>> 1_3_1_1&zone=ps&lm=ps1_1&pid=10101&fid=9926&esi=true

>> I believe that removing the suite then re-installing cured MY problem
>> yours may be different.



>> Good luck

>> --
>> Brian E.Ashley Ashley Technical Services
>> [email protected]
>> [email protected] (remove 'nospam' to reply)