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  1. #31
    Sims
    Guest

    Re: Cell phone problems, Ericsson is ignoring me


    >
    > Why should Sony help you diagnose the conflict? They've tested the phone

    on
    > a clean install of XP on many differnt hardware combinations - it works.


    I know that, and i believe they did an ok job of it, (after all it works on
    many machines).
    But they cannot expect me to just sit back and accept it. Because it does
    not work on a machine that falls well within their minimum requirements.

    >
    > It doesn't work on your machine because another piece of software or
    > hardware is conflicting with the device/drivers.


    Great, why doesn't Sony contact me to try to help me? Surely their
    programmers would/should try and find out what the problem is.

    >
    > You're on your own, if you want to pursue the legal route good luck, but

    be
    > prepared to be laughed at.


    I do not want to go down any legal route, but i bought a Phone thinking it
    would do what it promised to do on the box and i expect it to.
    It is the same for any purchase. If you buy something that does not deliver
    what is expected you expect to be refunded, (or at the very least helped).

    As i said the legal route is going to be my ultimate last option, but i am
    quite sure that I will not be laughed at. They sold me something that does
    not work even thought it was supposed to.

    It does not work even thought i have the minimum _they_ required from me.
    It does not work although i tried to install new drivers, (although they
    never contacted me to bother telling me to do it).

    I am not going to buy a new PC neither am i going to accept been ripped off
    by Sony just like that.

    If it is not going to work on my PC then fine, so be it, but then they need
    to refund my cash as the phone is of no use to me.
    They said it would work on a XP machine and it doesn't.

    I have no special hardware/software installed on my machine, (that is mainly
    why i know that there is no point in doing a clean install).
    Formatting my machine is very time consuming, and i am bound to loose
    important stuff.

    Sims.





    See More: Cell phone problems, Ericsson is ignoring me




  2. #32
    MB_UK
    Guest

    Re: Cell phone problems, Ericsson is ignoring me

    "Sims" <[email protected]> wrote in message news:<[email protected]>...
    > > > So what can i do? I am using Win XP Pro, (and according to the box it

    > should
    > > > work fine on any windows version).

    > >
    > > I'm no legal boffin. But I can confirm I have a P800 and it works on 3 of

    > my
    > > XP pcs. (Work, home and laptop). Two of my friends also have them, and
    > > theirs works on their pcs. Although I don't know the OSs they use.
    > >
    > > Have you tried other pcs? It might not be the phone, it could be the

    > pc....
    > >
    > > Sorry I cannot help with the legal advice, but I hope this helps.
    > >

    >
    > Well i am really sorry but it does not work here.
    > I am not going to buy another OS just for my phone. My computer is almost
    > brand new and is fairly top of the range so I am certain that it is not the
    > case.
    >
    > I already spent 400 quid on the phone and i don't feel like spending more on
    > it just to do what the box claimed to do in the first place.
    >
    > I have no problems with any other applications running on my system.
    >
    > Sims


    Your phone is almost brand new and nearly top of the range too! I
    don't understand why you are assuming that the problem is definitely
    with the phone and not the PC? Surely it could be either?



  3. #33
    Sims
    Guest

    Re: Cell phone problems, Ericsson is ignoring me

    > > Well i am really sorry but it does not work here.
    > > I am not going to buy another OS just for my phone. My computer is

    almost
    > > brand new and is fairly top of the range so I am certain that it is not

    the
    > > case.
    > >
    > > I already spent 400 quid on the phone and i don't feel like spending

    more on
    > > it just to do what the box claimed to do in the first place.
    > >
    > > I have no problems with any other applications running on my system.
    > >

    >
    > Your phone is almost brand new and nearly top of the range too! I
    > don't understand why you are assuming that the problem is definitely
    > with the phone and not the PC? Surely it could be either?


    As i said in many places in this thread, I am not claiming to be right or
    to know better than anybody.
    I am simply saying that Sony Ericsson claimed that the Software would work
    on computers that have a minimum spec.

    So I checked my computer and i have more than they required so i bought the
    phone. Now the phone does not work, surely it is not entirely my fault,
    surely Sony Ericsson could try to help me a little.

    You and others are now saying that if the phone does not work it is my fault
    and it should get a new PC.
    I disagree, i have a PC that met their requirements and it does not work.

    If only Sony was to try and reply to my emails it might turn out to be an
    easy to solve problem.

    Sims





  4. #34
    Nevs
    Guest

    Re: Cell phone problems, Ericsson is ignoring me

    > As i said in many places in this thread, I am not claiming to be right or
    > to know better than anybody.
    > I am simply saying that Sony Ericsson claimed that the Software would work
    > on computers that have a minimum spec.
    >
    > So I checked my computer and i have more than they required so i bought

    the
    > phone. Now the phone does not work, surely it is not entirely my fault,
    > surely Sony Ericsson could try to help me a little.
    >
    > You and others are now saying that if the phone does not work it is my

    fault
    > and it should get a new PC.
    > I disagree, i have a PC that met their requirements and it does not work.
    >
    > If only Sony was to try and reply to my emails it might turn out to be an
    > easy to solve problem.


    If/when Sony reply they're going to ask you to remove the software/hardware
    that is causing the conflict. It's your job to do this.

    You can install Microsoft Word and moan it doesn't work when you have a
    virus. Other programs/hardware affect the Sony software/hardware.

    Sony have said "It works on a fresh XP install".

    So if you want to get it working use it on a fresh xp install. The problem
    is your machine configuration. Guaranteed to work on a fresh install of
    Windows, you have no cause for complaint against Sony.

    Sorry.





  5. #35
    Al
    Guest

    Re: Cell phone problems, Ericsson is ignoring me

    Without a hint of irony, "Sims" <[email protected]> uttered:

    >> Why should Sony help you diagnose the conflict? They've tested the
    >> phone

    > on
    >> a clean install of XP on many differnt hardware combinations - it
    >> works.

    >
    > I know that, and i believe they did an ok job of it, (after all it works
    > on many machines).
    > But they cannot expect me to just sit back and accept it. Because it
    > does not work on a machine that falls well within their minimum
    > requirements.


    So install your machine to their minimum requirements and you should be
    fine.

    >> It doesn't work on your machine because another piece of software or
    >> hardware is conflicting with the device/drivers.

    >
    > Great, why doesn't Sony contact me to try to help me? Surely their
    > programmers would/should try and find out what the problem is.


    Send them your PC (or tell them exactly what hardware and software you
    have) and pay them for their time and they may do.

    >> You're on your own, if you want to pursue the legal route good luck,
    >> but

    > be
    >> prepared to be laughed at.

    >
    > I do not want to go down any legal route, but i bought a Phone thinking
    > it would do what it promised to do on the box and i expect it to.


    It does.

    > It is the same for any purchase. If you buy something that does not
    > deliver what is expected you expect to be refunded, (or at the very
    > least helped).
    >
    > As i said the legal route is going to be my ultimate last option, but i
    > am quite sure that I will not be laughed at. They sold me something that
    > does not work even thought it was supposed to.
    >
    > It does not work even thought i have the minimum _they_ required from
    > me. It does not work although i tried to install new drivers, (although
    > they never contacted me to bother telling me to do it).
    >
    > I am not going to buy a new PC neither am i going to accept been ripped
    > off by Sony just like that.
    >
    > If it is not going to work on my PC then fine, so be it, but then they
    > need to refund my cash as the phone is of no use to me.
    > They said it would work on a XP machine and it doesn't.


    It will.

    > I have no special hardware/software installed on my machine, (that is
    > mainly why i know that there is no point in doing a clean install).


    If you have anything but Windows installed, there is a point.

    > Formatting my machine is very time consuming, and i am bound to loose
    > important stuff.


    Then you should back it up. I personally reinstall Windows at least once
    every few months in any case. It tends to sort out all sorts of problems.



  6. #36
    Sims
    Guest

    Re: Cell phone problems, Ericsson is ignoring me


    > If/when Sony reply they're going to ask you to remove the

    software/hardware
    > that is causing the conflict. It's your job to do this.


    I will then remove it when we, (Sony and I), can find out what the conflict
    is, most people in this thread are neither technicians nor been very logical
    with their ideas. Formatting the PC!, getting a new PC!, those are a little
    extreme.

    They will, (i hope!), not ask me to format my machine.

    >
    > You can install Microsoft Word and moan it doesn't work when you have a
    > virus.


    Maybe, but Microsoft would then ask me if i could have a Virus and what
    Firewall i am using, (in your example), and i would tell them that i have
    the latest definitions and McAfee 7.
    We would then move forward and try to find something else.
    But because Sony is not even doing the first step what can i do? I am not
    going to strip my PC because they couldn't care less about their clients.

    >Other programs/hardware affect the Sony software/hardware.


    Great, why don't they help me to find out what it is?

    >
    > Sony have said "It works on a fresh XP install".


    I missed that, where does it say that?

    I am looking at the manual , Page 118 it says nothing about a Fresh Install.
    I am not been difficult, it is just the first i heard of it.

    >
    > So if you want to get it working use it on a fresh xp install. The problem
    > is your machine configuration. Guaranteed to work on a fresh install of
    > Windows, you have no cause for complaint against Sony.


    No, I do not believe you previous statement.
    I fail to believe that Sony would say, "Buy our phone and Format your Hard
    Drive"

    >
    > Sorry.
    >
    >






  7. #37
    Sims
    Guest

    Re: Cell phone problems, Ericsson is ignoring me

    > > I know that, and i believe they did an ok job of it, (after all it works
    > > on many machines).
    > > But they cannot expect me to just sit back and accept it. Because it
    > > does not work on a machine that falls well within their minimum
    > > requirements.

    >
    > So install your machine to their minimum requirements and you should be
    > fine.


    No, that was not what i was told to do, (by them).
    It is unreasonable to expect me, (or anybody), to remove all their software
    every time you buy a new one.

    You seem to confuse "minimum requirement" and "only acceptable set-up"

    > > Great, why doesn't Sony contact me to try to help me? Surely their
    > > programmers would/should try and find out what the problem is.

    >
    > Send them your PC (or tell them exactly what hardware and software you
    > have) and pay them for their time and they may do.


    Ok, I might do that. But seen that they are not contacting me how do i know
    who/where to send it?
    If it is their fault will i get my money back?

    > >
    > > I do not want to go down any legal route, but i bought a Phone thinking
    > > it would do what it promised to do on the box and i expect it to.

    >
    > It does.


    No it does not,
    I hope you didn't play with my PC while i was not looking, because until you
    do then you are going to have to take my word that it does not work.

    How can you make a sweeping statement like "it does" and expect me to jump
    up and say "cool Al solved my problem"?

    >
    > > off by Sony just like that.
    > >
    > > If it is not going to work on my PC then fine, so be it, but then they
    > > need to refund my cash as the phone is of no use to me.
    > > They said it would work on a XP machine and it doesn't.

    >
    > It will.


    Same as above.

    I wonder why you are even replying to this thread, lines like "it does and
    it will" are not that helpful.

    >
    > > I have no special hardware/software installed on my machine, (that is
    > > mainly why i know that there is no point in doing a clean install).

    >
    > If you have anything but Windows installed, there is a point.


    No there isn't, read their manual or any manual for that matter.
    I don't know many companies, (apart for the OS themselves), that tell you to
    remove everything to use their software.

    >
    > > Formatting my machine is very time consuming, and i am bound to loose
    > > important stuff.

    >
    > Then you should back it up. I personally reinstall Windows at least once
    > every few months in any case. It tends to sort out all sorts of problems.


    That is your habit, and i congratulate you.
    Your wisdom when it comes to computers has now been proven.

    Sims





  8. #38
    Cynic
    Guest

    Re: Cell phone problems, Ericsson is ignoring me

    On Wed, 10 Sep 2003 13:52:40 +0200, "Sims" <[email protected]>
    wrote:

    >As i said in many places in this thread, I am not claiming to be right or
    >to know better than anybody.
    >I am simply saying that Sony Ericsson claimed that the Software would work
    >on computers that have a minimum spec.


    You misunderstand. No software is guaranteed to work on all computers
    that meet the minimum spec. They should work on a computer of that
    specification with *no other programs or drivers installed*. Even
    there, some types of hardware may be incompatible even if the speed
    and memory etc. are above the minimum requirement.

    It sounds to me to be the most likely that you have a conflict between
    the phone software and some other software you are running.

    That does not mean that either piece of software is necessarily
    faulty. It means only that they are not compatible, so will not work
    together in the same computer.

    If you are lucky the software vendor *might* be able to make a good
    guess as to what the other item is that is causing the conflict, and
    you *may* then be able to do a workaround by ensuring they are never
    both loaded at the same time, or change some of the default values to
    eliminate the conflict.

    More commonly it is up to you to try to discover where the conflict
    is, especially when the vendor is a company that is primarily involved
    in mobile 'phones rather than PC software applications.

    It is clearly not possible for any software vendor to test the product
    with every possible combination of hardware and software.

    If you have sufficient expertise, it is possible to shut down all
    drivers and tasks that are not 100% necessary and see whether it then
    works. If so, you re-start each of the drivers and tasks until the
    system crashes - and you know which is to blame and can try to think
    of a workaround or cure. At a guess, I'd start by suspecting the
    modem driver (especially if it is a USB modem) or any other device
    registered as a COM driver. Modem drivers are notorious for not
    playing well with others and causing system instability.

    As the easiest starting point, boot the system with no USB devices
    connected at all, then plug in just the phone USB and see whether it
    still crashes.

    Another thing to try is to change your CMOS BIOS setting for the
    "safest" settings and see whether that makes a difference. Disable
    all the caching and shadowing, switch off IDE DMA etc.

    If you don't have the expertise, you either take it to someone who
    does, or you do as another poster suggested and start with a clean
    install.

    Or you give up using the software until you change your PC or
    operating system for other reasons. You are unlikely to get very far
    by finger-pointing.

    --
    Cynic




  9. #39
    Cynic
    Guest

    Re: Cell phone problems, Ericsson is ignoring me

    On Wed, 10 Sep 2003 12:05:32 +0200, "Sims" <[email protected]>
    wrote:

    >I do not care, Sony should help me to solve the problem surely.
    >I bought the Software and the phone because i had the min specs.


    Sony may not be *able* to help you. They may not have anyone with the
    necessary expertise. I doubt that PC application software is yet a
    large part of their daily business. Also, the way you come across to
    the person at the other end of the phone plays a large part as to
    whether they will be inclined to do all they can to help or not.

    >No but they should help me.
    >Otherwise i would sell any old crap and say 'sorry it must be your PC'


    The test for that is what percentage of systems it fails to work.

    --
    Cynic




  10. #40
    Cynic
    Guest

    Re: Cell phone problems, Ericsson is ignoring me

    On Wed, 10 Sep 2003 12:46:48 +0200, "Sims" <[email protected]>
    wrote:

    >Great, why doesn't Sony contact me to try to help me? Surely their
    >programmers would/should try and find out what the problem is.


    It is unlikely that Sony wrote the program. Most companies farm out
    application programming if PC applications are incidental to their
    main business. Diagnosing a specific conflict can take many man-hours
    for an expert in the field. Unless it is vital to their sales, it
    would not make commercial sense for Sony to spend such time on one
    customer.

    --
    Cynic




  11. #41
    Stuart Cormie
    Guest

    Re: Cell phone problems, Ericsson is ignoring me

    Cynic <[email protected]> wrote:

    > On Wed, 10 Sep 2003 12:46:48 +0200, "Sims" <[email protected]>
    > wrote:
    >
    > >Great, why doesn't Sony contact me to try to help me? Surely their
    > >programmers would/should try and find out what the problem is.

    >
    > It is unlikely that Sony wrote the program. Most companies farm out
    > application programming if PC applications are incidental to their
    > main business. Diagnosing a specific conflict can take many man-hours
    > for an expert in the field. Unless it is vital to their sales, it
    > would not make commercial sense for Sony to spend such time on one
    > customer.
    >


    If I were Sims, I would find Sony's refusal to communicate unacceptable too.

    At the very least, even if they can't or won't offer a fix, they should be
    recording the specifics of the case to build up a profile of problems people
    are having. Any professional support infrastructure would do this as a
    matter of course. The fact that Sony doesn't appear to do this says a great
    deal.

    I'm surprised so many people here are prepared to apologise for such shoddy
    service.

    Sims -- stick to yer guns, mate! You have right on your side!

    Stu C





  12. #42
    Cynic
    Guest

    Re: Cell phone problems, Ericsson is ignoring me

    On Wed, 10 Sep 2003 14:45:14 +0200, "Sims" <[email protected]>
    wrote:

    >> Then you should back it up. I personally reinstall Windows at least once
    >> every few months in any case. It tends to sort out all sorts of problems.


    >That is your habit, and i congratulate you.
    >Your wisdom when it comes to computers has now been proven.


    To those of us who regularly install many types of software and
    hardware on PCs, the situation is extremely common and well known.

    Personally, I always make a registry and associated back-up
    immediately after I do a clean install of Windoze, and again after
    every new application or driver install. I also copy the *entire*
    Windoze directory to a backup location after a clean install.

    This is the easiest way to back-track, and also allows a suspect
    application or driver to be loaded on top of what is effectively a
    clean install by simply restoring the initial registry backup and
    Windoze folder. Most drivers etc. are loaded via registry and
    associated INI files, so back-tracking through these effectively
    unloads those drivers & applications. (There are also default
    directories where all VXD's etc are automatically loaded regardless of
    whether they appear in any initialisation entry, hence the reason to
    backup the clean OS directory).

    --
    Cynic




  13. #43
    Sims
    Guest

    Re: Cell phone problems, Ericsson is ignoring me

    > >
    > > It is unlikely that Sony wrote the program. Most companies farm out
    > > application programming if PC applications are incidental to their
    > > main business. Diagnosing a specific conflict can take many man-hours
    > > for an expert in the field. Unless it is vital to their sales, it
    > > would not make commercial sense for Sony to spend such time on one
    > > customer.
    > >

    >
    > If I were Sims, I would find Sony's refusal to communicate unacceptable

    too.
    >
    > At the very least, even if they can't or won't offer a fix, they should be
    > recording the specifics of the case to build up a profile of problems

    people
    > are having. Any professional support infrastructure would do this as a
    > matter of course. The fact that Sony doesn't appear to do this says a

    great
    > deal.
    >
    > I'm surprised so many people here are prepared to apologise for such

    shoddy
    > service.
    >
    > Sims -- stick to yer guns, mate! You have right on your side!
    >


    Thanks,

    I am amazed that everybody here is against me as if it was my fault that the
    software does not work and that Sony's behaviour is quite acceptable.

    I bet you that if that was to happen to them they would cry murder.
    It is not like my first move was to sue them and run around like a headless
    chicken.
    I first looked on the site for update i requested help on this NG and with
    Sony before i realised that something was not right.

    Sims







  14. #44
    Nevs
    Guest

    Re: Cell phone problems, Ericsson is ignoring me

    > I am amazed that everybody here is against me as if it was my fault that
    the
    > software does not work and that Sony's behaviour is quite acceptable.


    One dimwit is joined by another.

    The problem is yours, not Sonys.





  15. #45
    Sims
    Guest

    Re: Cell phone problems, Ericsson is ignoring me


    "Nevs" <_@_.> wrote in message
    news[email protected]...
    > > I am amazed that everybody here is against me as if it was my fault that

    > the
    > > software does not work and that Sony's behaviour is quite acceptable.

    >
    > One dimwit is joined by another.
    >



    Hum, name calling, I haven't played that little game since pre-primary
    school.

    I see you ran of of things to say, shame.










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