Getting hold of motorola service center directly: How???

Good day to all. I have sent my Motorola v400 in for a second time to
resolve a problem with the phone not holding signals in week areas and
taking time to reacquire them when moving to strong signal areas. I have
compaired the reception to a v60g and the v60 performs much better. What I
would like to know is if there is anyway I can contact a technician
directly. I know that there tech support 800 number won't transfer me there
and I would like to know if anyone has a direct number. I would like to try
to prevent the phone frombeing returned with the statement we fixed the
problems before and can't do any more. I think I know one of the solutions
might be changing the network search to fast but being that it is a cingular
phone the menu is locked. Thanks for any help.

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Motorola National Service Center 1-800-331-6456 make sure you have the
IMEI/esnnumber as well as travking number from your shipper.

"John W. Hess" <[email protected]> wrote in message
news:[email protected]...
> Good day to all. I have sent my Motorola v400 in for a second time to
> resolve a problem with the phone not holding signals in week areas and
> taking time to reacquire them when moving to strong signal areas. I have
> compaired the reception to a v60g and the v60 performs much better. What I
> would like to know is if there is anyway I can contact a technician
> directly. I know that there tech support 800 number won't transfer me
there
> and I would like to know if anyone has a direct number. I would like to
try
> to prevent the phone frombeing returned with the statement we fixed the
> problems before and can't do any more. I think I know one of the
solutions
> might be changing the network search to fast but being that it is a
cingular
> phone the menu is locked. Thanks for any help.
>
>

Motorola National Service Center 1-800-331-6456 make sure you have the
IMEI/esnnumber as well as travking number from your shipper.

"John W. Hess" <[email protected]> wrote in message
news:[email protected]...
> Good day to all. I have sent my Motorola v400 in for a second time to
> resolve a problem with the phone not holding signals in week areas and
> taking time to reacquire them when moving to strong signal areas. I have
> compaired the reception to a v60g and the v60 performs much better. What I
> would like to know is if there is anyway I can contact a technician
> directly. I know that there tech support 800 number won't transfer me
there
> and I would like to know if anyone has a direct number. I would like to
try
> to prevent the phone frombeing returned with the statement we fixed the
> problems before and can't do any more. I think I know one of the
solutions
> might be changing the network search to fast but being that it is a
cingular
> phone the menu is locked. Thanks for any help.
>
>