V265: AVOID THIS PHONE LIKE THE PLAGUE!!!!!

Just got back from a Verizon Service Center and the Tech filled me in on the
whole sorry mess.

The V265 has a design flaw which permits dust to accumulate on the ear and
mouth pieces causing loss of volume at both ends.

Apparently neither Motorola, nor Verizon, took any time, whatsoever, to
field test this model. Mine lasted five weeks before it went out. There was
a lady in front of me in line at the Service Center with the same problem.
The Service Center received eleven brand new V265 phones this morning (after
being out of stock for weeks) and they have one phone left tonight after
replacing existing defective phones. That is the enormity of this problem.

Five freaking weeks of field testing would have identified this issue and
saved thousands and thousands of Verizon customers the headaches and loss of
use they are experiencing right now. The Verizon Tech's are getting the
pleasure of having to deal with irate customers and the Verizon dealers have
gotten calls about this issue as well.

So, for the clowns at Motorola and Verizon, thanks a lot! Jerks.

---

› See More: V265: AVOID THIS PHONE LIKE THE PLAGUE!!!!!

That's not the only problem with the V265 (and the V260 as well).

Other problem #1
Set yourself an appointment in the datebook and tell it to remind you,
say 10 minutes before. When the reminder goes off, acknowledge it.
Now, tonight, turn off your phone and power it up tomorrow. Guess
what. You have an appointment, YESTERDAY!!
If you make this a recurring appointment and shut the phone off 2
weeks from now, you'll go through as many reminders as you set from
the 1st day.

Other problem #2 (along the same lines)
Turn off the auto update time from the network. Turn the phone off and
back on again. Guess what day it is... 01/01/00 12:00 am. The phone
doesn't hold it's date information, probably why the alarms keep going
off above.

Other problem #3
Put this in the installed handsfree car kit from Motorola (S9950). Let
the phone power off with the ignition. When the phone powers back up,
you cannot use the voice dialing commands until you remove the phone
from the cradle and put it back in.

I complained (officially) to Motorola tech support and they are
sending me a V710 with a new hangup cup for my car kit at NO CHARGE.
Seems they got more than their fair share of fed up customers. Yet
they will not recall the phone.



On Fri, 29 Apr 2005 04:53:05 GMT, "Chugach" <[email protected]>
wrote:

>Just got back from a Verizon Service Center and the Tech filled me in on the
>whole sorry mess.
>
>The V265 has a design flaw which permits dust to accumulate on the ear and
>mouth pieces causing loss of volume at both ends.
>
>Apparently neither Motorola, nor Verizon, took any time, whatsoever, to
>field test this model. Mine lasted five weeks before it went out. There was
>a lady in front of me in line at the Service Center with the same problem.
>The Service Center received eleven brand new V265 phones this morning (after
>being out of stock for weeks) and they have one phone left tonight after
>replacing existing defective phones. That is the enormity of this problem.
>
>Five freaking weeks of field testing would have identified this issue and
>saved thousands and thousands of Verizon customers the headaches and loss of
>use they are experiencing right now. The Verizon Tech's are getting the
>pleasure of having to deal with irate customers and the Verizon dealers have
>gotten calls about this issue as well.
>
>So, for the clowns at Motorola and Verizon, thanks a lot! Jerks.
>

Thanks for the info. www.motorola.com no longer lists the phone. It's like
it never existed!!!!


"Kobiyashi Maru" <[email protected]> wrote in message
news:[email protected]...
> That's not the only problem with the V265 (and the V260 as well).
>
> Other problem #1
> Set yourself an appointment in the datebook and tell it to remind you,
> say 10 minutes before. When the reminder goes off, acknowledge it.
> Now, tonight, turn off your phone and power it up tomorrow. Guess
> what. You have an appointment, YESTERDAY!!
> If you make this a recurring appointment and shut the phone off 2
> weeks from now, you'll go through as many reminders as you set from
> the 1st day.
>
> Other problem #2 (along the same lines)
> Turn off the auto update time from the network. Turn the phone off and
> back on again. Guess what day it is... 01/01/00 12:00 am. The phone
> doesn't hold it's date information, probably why the alarms keep going
> off above.
>
> Other problem #3
> Put this in the installed handsfree car kit from Motorola (S9950). Let
> the phone power off with the ignition. When the phone powers back up,
> you cannot use the voice dialing commands until you remove the phone
> from the cradle and put it back in.
>
> I complained (officially) to Motorola tech support and they are
> sending me a V710 with a new hangup cup for my car kit at NO CHARGE.
> Seems they got more than their fair share of fed up customers. Yet
> they will not recall the phone.
>
>
>
> On Fri, 29 Apr 2005 04:53:05 GMT, "Chugach" <[email protected]>
> wrote:
>
> >Just got back from a Verizon Service Center and the Tech filled me in on
the
> >whole sorry mess.
> >
> >The V265 has a design flaw which permits dust to accumulate on the ear
and
> >mouth pieces causing loss of volume at both ends.
> >
> >Apparently neither Motorola, nor Verizon, took any time, whatsoever, to
> >field test this model. Mine lasted five weeks before it went out. There
was
> >a lady in front of me in line at the Service Center with the same
problem.
> >The Service Center received eleven brand new V265 phones this morning
(after
> >being out of stock for weeks) and they have one phone left tonight after
> >replacing existing defective phones. That is the enormity of this
problem.
> >
> >Five freaking weeks of field testing would have identified this issue and
> >saved thousands and thousands of Verizon customers the headaches and loss
of
> >use they are experiencing right now. The Verizon Tech's are getting the
> >pleasure of having to deal with irate customers and the Verizon dealers
have
> >gotten calls about this issue as well.
> >
> >So, for the clowns at Motorola and Verizon, thanks a lot! Jerks.
> >
>