INFO: mobile PhoneTools Outlook Calendar sync problem

[POSTED TO alt.cellular.motorola - REPLY ON USENET PLEASE]

In <[email protected]> on Wed, 31 Aug 2005 16:01:39
-0500, [email protected]lid (sardille) wrote:

>hello. I used to have a moto v620 that came with mobile phone tools
>3.11h. now i have a v635 and the mobile phone tools does not
>recognize my phone and i cannot transfer my music to my phone. I try
>running the live update but an error message appears. How can i
>download a version that supports my phone? what version would that
>be? 3.22, 3.25? thank you very much.

You need to fix the Live Update problem.

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Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>

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› See More: INFO: mobile PhoneTools Outlook Calendar sync problem

In alt.cellular.cingular John Navas <[email protected]> wrote:
> [email protected] wrote:
>>Nah. I think it is valuable to know that it works for someone else, just
>>as it is useful to know that you aren't the only one with a problem.

> Then I suggest you phrase it that way in the future.

Duly noted.

>>Do you have the specified "aberrant" entries that are supposed to hang
>>the product, or does it just hang anyway?

> It hangs with my full contact folder, and doesn't hang with the
> simplified folder I set up for the phone. Since my problem is solved, I
> have neither the time nor the interest to investigate further.

So, maybe yes, maybe no.

>>The BVRP forums are not impressive, and they certainly are a substitute
>>for proper tech support Knowledge Base information.

> I disagree.

Ouch... So do I... I left out a second "not".

>>In the forum topic that you cited, it wasn't clear that the failure was
>>as a result of having the entries known to cause failures, or if
>>Support_MS was just sticking with the bug and fix that Support_MS liked.

> I disagree.

I don't see any acknowledgment from the topic poster that he had those
"aberrant" entries, or if he was later able to sync a simpler calendar.
You were able to sync, and your suggestion here for alternate calendars is
an excellent workaround that you might want to contribute to that forum
posting.

>>There should be some clue as to which problems are
>>recognized/acknowledged.

> I think you're quibbling. No offense intended.

When I went looking for a Bluetooth answer, I found many varied entries
with the same rote answer. If they had a proper Knowledge Base, the right
answer would have been more obvious, and I wouldn't haven't been suspicious
about so many questions getting the same answer.

I generally dislike forums. The BVRP forum seems to be particularly
acerbic. Some people are very unhappy with features or answers, and I
don't want to read through all of that to find the rote answer that should
be neatly presented on a Knowledge Base. I've never looked at the forums
on the Linksys, DLink, Netgear, Dell, etc, web sites. They have Knowledge
Base searches that are useful.

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Clarence A Dold - Hidden Valley (Lake County) CA USA 38.8,-122.5

sardille <[email protected]> wrote:
> hello. I used to have a moto v620 that came with mobile phone tools
> 3.11h. now i have a v635 and the mobile phone tools does not
> recognize my phone and i cannot transfer my music to my phone. I try
> running the live update but an error message appears. How can i
> download a version that supports my phone? what version would that
> be? 3.22, 3.25? thank you very much.

You may have received a bundled product that has limited Live Update
abilities. I installed a full 3.11 and updated to 3.25b via LiveUpdate.

What error message are you getting? Did you search the FAQ and forums at
BVRP.COM (the authors of Mobile Phone Tools)?
There are some FAQ entries about Live Update. They can do a "manual
update" after verifying your purchased copy.

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Clarence A Dold - Hidden Valley (Lake County) CA USA 38.8,-122.5

I think I installed 3.23 when I purchased it several months ago. I
don't remember what the problem was for me at the time but I had to
install an earlier stable version that is working fine.

I am migrating to a new PC and was wondering if I should try a newer
version. Thanks to your post I will keep the current one.