Mobile Phone Tools & E815 - major frustration

I hope someone can help. I just got a new Moto E815 to upgrade my wife's
old T730. I bought a copy of MPT and the cable. I was able to get a
connection to her old T730 to copy off her address book into MPT.

When I try to connect the E815 I can not get MPT to recognize the phone. I
am trying to set up a second profile (the first for the T730; second for the
E815.) I hear my PC make the little bing-bong sound when a USB device is
attached, so I assume I am making a connection to the PC just fine. When I
go into the process to detect the phone, the progress bar moves across and
then eventually comes back with a message about not being able to find the
phone.

I updated the software using the AutoUpdate -It shows I am on v3.25b.
(4/8/2005)

Are there drivers that I need to install? This is really puzzling and
frustrating.
Thanks in advance!
Keith

Do you have a transflash card in? Try getting MPT to connect with the card
removed

"KWA" <karnold@SPAMMMcolumbus.rr.com> wrote in message
news:Z%kUe.9406$uD6.3165@tornado.ohiordc.rr.com...
>I hope someone can help. I just got a new Moto E815 to upgrade my wife's
> old T730. I bought a copy of MPT and the cable. I was able to get a
> connection to her old T730 to copy off her address book into MPT.
>
> When I try to connect the E815 I can not get MPT to recognize the phone.
> I
> am trying to set up a second profile (the first for the T730; second for
> the
> E815.) I hear my PC make the little bing-bong sound when a USB device is
> attached, so I assume I am making a connection to the PC just fine. When
> I
> go into the process to detect the phone, the progress bar moves across and
> then eventually comes back with a message about not being able to find the
> phone.
>
> I updated the software using the AutoUpdate -It shows I am on v3.25b.
> (4/8/2005)
>
> Are there drivers that I need to install? This is really puzzling and
> frustrating.
> Thanks in advance!
> Keith
>