V60s Verizon won't recognize

My wife hates the current phones that Verizon offers, and she loves my
old V60s. We don't need camera's on our phones, or color screens, and
it's nice to have something with some substance and some metal in it.

Soooo. I buy a barely used V60s on e-bay. I call verizon, they say no
problem, just bring it into a store and they'll re-task it or whatever.
Not so fast. For some reason, despite the fact that this is actually a
V60s, when verizon punches the eis, or "HEX" number in, their system
itendtifies this phone as a V60 "p" that's supposed to have some kind of
push to talk external button. For this reason they cannot retask the
phone. We spent an hour on the line with verizon (after going to a mall
kiosk) and they insisted that this phone is a V60p. Finally they told us
that they could get it to work but they would have to actually see the
phone to verify that it isn't a V60p. They said they could manually
overide their database if it's not a V60p.

So off we go to an actuall Verizon store. We give them the phone, prove
to them that it is in fact a V60s and not a "p", and they say they
cannot re-assign it because their system will not recognize it as
anything but a "p", and they cannot manually overide it. They suggested
we contact motorola. So here I am.

Now you have to remember, the phone I'm using right now is a V60s,
identical to the one I bought my wife. Does anyone have any ideas? Is
Verizon messing with me because they want me to buy a phone from them?
Can I check this HEX number myself somewhere or get a number that verizon
will identify correctly? Verizon says it the last number, the third
number on the bottom of the bar coded sticker that is giving them a
problem. It's funny because the second number clearly says the phone is
a V60s.

Any idea's?

Thanks

Paul.

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Pdigmking <[email protected]> wrote in
news:[email protected]:

> They suggested we contact motorola. So here I am.

Posting in this newsgroup isn't contacting Motorola, it's contacting a
bunch of Motorola users who may or may not know how to solve your
problem. Did you contact Motorola? Did you get any help from them?

Possibly the phone you bought on Ebay may have been modified prior to
your buying it?

FWIW, Verizon does have some basic phones available, if you can return
the phone to the seller you might be ahead to consider one of them???

XS11E <[email protected]> wrote in
news:[email protected]:

> Pdigmking <[email protected]> wrote in
> news:[email protected]:
>
>> They suggested we contact motorola. So here I am.
>
> Posting in this newsgroup isn't contacting Motorola, it's contacting a
> bunch of Motorola users who may or may not know how to solve your
> problem. Did you contact Motorola? Did you get any help from them?
>
> Possibly the phone you bought on Ebay may have been modified prior to
> your buying it?
>
> FWIW, Verizon does have some basic phones available, if you can return
> the phone to the seller you might be ahead to consider one of them???
>
>
>
>

I know this is a news group, and I know what a news group is, I've been
using them for 15 years. Obviously posting here is not the only action
I've taken, this is one of many avenues I'm pursuing ( no motorola phone
support on the weekends). As I said in the original post, we've looked
at the verizon phones currently available and don't like them, that'w why
I got this phone.

In the meantime I've gone to yet another verizon dealer who tried to get
the phone to work. The problem appears to lie in the Verizon database.
They have that phone listed ( he accessed the ESN number in the phone to
make sure it matched the one on the sticker in case someone put another
sticker on top of an old one) as the wrong model. Not sure how or why
this happened but Verizon techs are supposed to get back to me in the
next few days to let me know if they can change the model in their
database.

Paul.

Pdigmking <[email protected]> wrote in
news:[email protected]:

> In the meantime I've gone to yet another verizon dealer who tried
> to get the phone to work.

I hope that solves the problem.

Have you tried contacting Verizon by phone? I've found their phone
support service folks to be pretty knowledgeable and the people in the
stores much* less so. If a tech can find the problem or redo the data
base for that phone, whatever, he can contact the store and leave
instructions for the people in the store. If all else fails, give that
a try.

*much, much, MUCH less so!

XS11E <[email protected]> wrote in news:Xns9768B1ABEDBB2xs11eyahoocom@
70.169.32.36:

> Pdigmking <[email protected]> wrote in
> news:[email protected]:
>
>> In the meantime I've gone to yet another verizon dealer who tried
>> to get the phone to work.
>
> I hope that solves the problem.
>
> Have you tried contacting Verizon by phone? I've found their phone
> support service folks to be pretty knowledgeable and the people in the
> stores much* less so. If a tech can find the problem or redo the data
> base for that phone, whatever, he can contact the store and leave
> instructions for the people in the store. If all else fails, give that
> a try.
>
> *much, much, MUCH less so!
>

Yes, I spent an hour on the phone with verizon, got nowhere. I'll try
again on Monday with the tech support directly.

Paul.