I agree to that m8 I was with them a year and when I went to get my 8310
upgrade they said I would have to pay £75 plus the cost of the phone until
I had been with them 18 months so I have left and moved back onto ORANGE who
are a lot better.
"Zack" <zstromberg@earthlink.net> wrote in message
news:dD3La.68137$Io.6376285@newsread2.prod.itd.ear thlink.net...
> DO NOT DEAL WITH T-MOBILE. I know they have great deals on phones and good
> rates, but their customer service is atrocious, and now I may be billed
> $350.00 twice for a phone. Without writing a book I'll try to break it
down.
> I bought a T720i. It was defective, so after arranging to get a new phone
(I
> insisted that the rep make sure it was not refurb) I sent in phone #1. I
> recieve phone #2 in the mail, and a button doesn't work. So, once again I
> send in that phone (Again being assured I would be sent a brand new phone)
> Phone #3 works, but after a while dust collects under the screen, so I am
> going to trade for another "New" T720. At this point the rep says all of
the
> phones they sent me have been refurb. I get pissed, and they offer to
> upgrade me to a Nokia 3650 and I pay the 50.00 difference between the two
> phones. My 3650 turns itself off all by itself on a daily basis. I arrange
> for a In-the-box new phone to be sent out, and I send mi new 3650 back. I
> get a call that all 3650's are on back order. So much so that they can't
> even order me one. Then the service manager says that they have a store
> nearby that has a 3650. She pre-emptively credits my credit card 357.16,
so
> when I buy from the store the charges will cancel out. Well guess what. 5
> days later, and 357.16 poorer, and no credit to my credit card. I called
> today, and they are saying "There's nothing we can do. The charge was
> disputed, so we have to research it." (Bear in mind they assured me the
> credit would be on my card in 72 hours. It has now been 5 days) So now I'm
> going to file complaints with the BBB (www.bbb.org) and the Fed. Trade
> Commission (www.ftc.gov). But I may be screwed by them once again.
>
> The moral: avoid T-Mobile like the plague. They do not do what they
promise
> they will do, and you may pay because of it.
>
> 
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