Re: T-Mobile is absolutely Horrible

I agree ,T-MOBILE sucks....mainly because they are a european
company...and we all know how much europe sucks....except for the
netherlands. the rest of europe is a big garbage can full of rotten meat and
soiled diapers.





"Zack" <zstromberg@earthlink.net> wrote in message
news:dD3La.68137$Io.6376285@newsread2.prod.itd.ear thlink.net...
> DO NOT DEAL WITH T-MOBILE. I know they have great deals on phones and good
> rates, but their customer service is atrocious, and now I may be billed
> $350.00 twice for a phone. Without writing a book I'll try to break it
down.
> I bought a T720i. It was defective, so after arranging to get a new phone
(I
> insisted that the rep make sure it was not refurb) I sent in phone #1. I
> recieve phone #2 in the mail, and a button doesn't work. So, once again I
> send in that phone (Again being assured I would be sent a brand new phone)
> Phone #3 works, but after a while dust collects under the screen, so I am
> going to trade for another "New" T720. At this point the rep says all of
the
> phones they sent me have been refurb. I get pissed, and they offer to
> upgrade me to a Nokia 3650 and I pay the 50.00 difference between the two
> phones. My 3650 turns itself off all by itself on a daily basis. I arrange
> for a In-the-box new phone to be sent out, and I send mi new 3650 back. I
> get a call that all 3650's are on back order. So much so that they can't
> even order me one. Then the service manager says that they have a store
> nearby that has a 3650. She pre-emptively credits my credit card 357.16,
so
> when I buy from the store the charges will cancel out. Well guess what. 5
> days later, and 357.16 poorer, and no credit to my credit card. I called
> today, and they are saying "There's nothing we can do. The charge was
> disputed, so we have to research it." (Bear in mind they assured me the
> credit would be on my card in 72 hours. It has now been 5 days) So now I'm
> going to file complaints with the BBB (www.bbb.org) and the Fed. Trade
> Commission (www.ftc.gov). But I may be screwed by them once again.
>
> The moral: avoid T-Mobile like the plague. They do not do what they
promise
> they will do, and you may pay because of it.
>
>
>

They upset me here in the UK a couple of years ago when they would not give
me a consistent message about the charging structure for data calls. Both
me and my partner ran up big bills unknowingly, because CS had told us the
calls were part of our inclusive minutes. With that, I cancelled all my
business with them and went over to O2 and have never looked back.

Having roamed in the USA a good deal since that time, I always use AT&T (an
O2 partner for the USA) and have found the service to be excellent. So for
the original post on this subject, I recommend this guy check out AT&Ts
offerings!

Good luck.

Yeah, but AT&T has bad coverage in my area. I'll probably switch back to
Cingular when my year is up.


"MyNG" <myng@dsl[remove].pipex.com> wrote in message
news:3efdab7c$0$11375$cc9e4d1f@news.dial.pipex.com ...
> They upset me here in the UK a couple of years ago when they would not
give
> me a consistent message about the charging structure for data calls. Both
> me and my partner ran up big bills unknowingly, because CS had told us the
> calls were part of our inclusive minutes. With that, I cancelled all my
> business with them and went over to O2 and have never looked back.
>
> Having roamed in the USA a good deal since that time, I always use AT&T
(an
> O2 partner for the USA) and have found the service to be excellent. So
for
> the original post on this subject, I recommend this guy check out AT&Ts
> offerings!
>
> Good luck.
>
>
>

As a T-mobile user, I totally agree this is the worst company on earth.
Once you buy a phone from T-Mobile, they could give a **** less what
happens to you or your phone. And as far as the phone exchange program
goes, what a total crock of ****. I have had 4 phones and all of them
have had the same problem, and NOBODY at T-mobile cares.

Before you buy a phone from T-mobile, seriously consider how much they
suck as a phone company, consider how poor thier phone replacement phone
plan is, and think hard about how you will be stuck with a sucky phone
forever

Tom




"Zack" <zstromberg@earthlink.net> wrote in article
<beLOa.35417$C83.2950845@newsread1.prod.itd.earthl ink.net>:
> Yeah, but AT&T has bad coverage in my area. I'll probably switch back to
> Cingular when my year is up.
>
>
> "MyNG" <myng@dsl[remove].pipex.com> wrote in message
> news:3efdab7c$0$11375$cc9e4d1f@news.dial.pipex.com ...
> > They upset me here in the UK a couple of years ago when they would not
> give
> > me a consistent message about the charging structure for data calls. Both
> > me and my partner ran up big bills unknowingly, because CS had told us the
> > calls were part of our inclusive minutes. With that, I cancelled all my
> > business with them and went over to O2 and have never looked back.
> >
> > Having roamed in the USA a good deal since that time, I always use AT&T
> (an
> > O2 partner for the USA) and have found the service to be excellent. So
> for
> > the original post on this subject, I recommend this guy check out AT&Ts
> > offerings!
> >
> > Good luck.
> >
> >
> >
>
>

[posted via phonescoop.com - free web access to the alt.cellular groups]

I went into a T Mobile shop when looking for my new phone recently.

The manageress gave me a quote on a new T720i for a particular pricing plan,
which was way above what I would have had to pay by going to a shop 3 doors
down the road (A Link store), where I had already got a quote.

When I said T Mobile seemed more expensive, the manageress said:

"Ah, but if you have a problem with your phone, you will find our support
much better and we will get you a replacement phone much quicker"

I said: "But mobile phones do not go wrong that often do they ?"

She said "You would be surprised, a lot of our customers have to return a
faulty phone"

I said "Well I do not really want to be buying one of your phones then do I
?"

At which point a few customers who had overheard laughed, she had no reply,
and I went to The Link and bought a phone on O2.

Lofty

"Tom Parker" <tomparker@rn.com> wrote in message
news:vgn5mul9cpvhee@corp.supernews.com...
> As a T-mobile user, I totally agree this is the worst company on earth.
> Once you buy a phone from T-Mobile, they could give a **** less what
> happens to you or your phone. And as far as the phone exchange program
> goes, what a total crock of ****. I have had 4 phones and all of them
> have had the same problem, and NOBODY at T-mobile cares.
>
> Before you buy a phone from T-mobile, seriously consider how much they
> suck as a phone company, consider how poor thier phone replacement phone
> plan is, and think hard about how you will be stuck with a sucky phone
> forever
>
> Tom
>
>
>
>
> "Zack" <zstromberg@earthlink.net> wrote in article
> <beLOa.35417$C83.2950845@newsread1.prod.itd.earthl ink.net>:
> > Yeah, but AT&T has bad coverage in my area. I'll probably switch back to
> > Cingular when my year is up.
> >
> >
> > "MyNG" <myng@dsl[remove].pipex.com> wrote in message
> > news:3efdab7c$0$11375$cc9e4d1f@news.dial.pipex.com ...
> > > They upset me here in the UK a couple of years ago when they would not
> > give
> > > me a consistent message about the charging structure for data calls.
Both
> > > me and my partner ran up big bills unknowingly, because CS had told us
the
> > > calls were part of our inclusive minutes. With that, I cancelled all
my
> > > business with them and went over to O2 and have never looked back.
> > >
> > > Having roamed in the USA a good deal since that time, I always use
AT&T
> > (an
> > > O2 partner for the USA) and have found the service to be excellent.
So
> > for
> > > the original post on this subject, I recommend this guy check out
AT&Ts
> > > offerings!
> > >
> > > Good luck.
> > >
> > >
> > >
> >
> >
>
> [posted via phonescoop.com - free web access to the alt.cellular groups]