Re: T-Mobile is absolutely Horrible

DO NOT DEAL WITH ZACK, HE HASNT GOT A CLUE!!!!

Now, Ill grant you there coudl have been some better service and
explanations from the folks you dealt with...

But I have some observations, and some questions as we go along here...

"Zack" <zstromberg@earthlink.net> wrote in message
news:dD3La.68137$Io.6376285@newsread2.prod.itd.ear thlink.net...
> DO NOT DEAL WITH T-MOBILE. I know they have great deals on phones and good
> rates, but their customer service is atrocious, and now I may be billed
> $350.00 twice for a phone.

So from all of your story, I see no way qualify the statement you "may" get
billed twice for same phone...

Without writing a book I'll try to break it down.
> I bought a T720i. It was defective, so after arranging to get a new phone
(I
> insisted that the rep make sure it was not refurb) I sent in phone #1. I
> recieve phone #2 in the mail, and a button doesn't work. So, once again I
> send in that phone (Again being assured I would be sent a brand new phone)

a. The Reps have zero/"0" control over what the warehouse ships, they do not
work in warehouse, they have minimal impact.. they order a handset.. it is
shipped per company policy...

b. you DID read your manuals, and the warranty for your handsets right?
EVERYBODY does... I guarantee you you read the warranty from Motorola and
Nokia and it will say that you are NOT guaranteed repair, or replacement of
your handset... if it is repaired or replaced, it MAY be repaired or
replaced with a refurbished device or part... TMobile is the agent for the
manufacturer for the warranty... so they simply fill the warranty as
Motorola, Nokia or whomever specify. Tmobile does NOT warranty your
handset... the OEM does...

> Phone #3 works, but after a while dust collects under the screen, so I am
> going to trade for another "New" T720.

Gee, "Hey WIlbur... I got some ashes in the ashtray of my Buick. Guess I got
to take it back and get a new one..." How in any realm is that a warranty or
in any way TMobiles problem... it is either where and how you are using it,
normal wear and tear (pssssttt ... yup), or you have a gripe with the OEM
.....

At this point the rep says all of the
> phones they sent me have been refurb. I get pissed,

WHy in the hell you get pissed? You did read your warranty didnt you????
He/she is being honest with you and you get pissed and throw a hissy fit at
them?

and they offer to
> upgrade me to a Nokia 3650 and I pay the 50.00 difference between the two
> phones. My 3650 turns itself off all by itself on a daily basis. I
arrangeout
> for a In-the-box new phone to be sent out, and I send mi new 3650 back.

This has me REALLY quizacal... If you are a regular bill paying customer,
not a prepaid credit challenged individual... Tmobile sends the new handset
out first, and then you send the old one back...

You have mentioned that you did same thing with origianl handset...

Soemthing dont jive here...

I
> get a call that all 3650's are on back order. So much so that they can'
> even order me one. Then the service manager says that they have a store
> nearby that has a 3650. She pre-emptively credits my credit card 357.16,
so
> when I buy from the store the charges will cancel out. Well guess what. 5
> days later, and 357.16 poorer, and no credit to my credit card. I called
> today, and they are saying "There's nothing we can do. The charge was
> disputed, so we have research it." (Bear in mind they assured me the
> credit would be on my card in 72 hours. It has now been 5 days)

No rep can promise or guarnatee you a credit... I find it hard that any
Supervisor would have bought that one in first place, and without a
supervisor approval, it wont ven be processed...

So Tmobile is protecting you and them by checking why and who and all... How
is THIS wrong????

So now I'm
> going to file complaints with the BBB (www.bbb.org) and the Fed. Trade
> Commission (www.ftc.gov). But I may be screwed by them once again.

Good freaking luck... Hey while your at it, why dont you threaten to take
them to court??? You did read your Terms and Conditions about arbitating any
claims ddnt you???


> The moral: avoid T-Mobile like the plague. They do not do what they
promise
> they will do, and you may pay because of it.
>
>

"Jaymes Littlehayles" <ff1089@hotspammail.com> wrote in message news:<ZBtMa.2748$x35.1676818@newshog.newsread.com> ...
> "Zack" <zstromberg@earthlink.net> wrote in message
> news:dD3La.68137$Io.6376285@newsread2.prod.itd.ear thlink.net...
> > Phone #3 works, but after a while dust collects under the screen, so I am
> > going to trade for another "New" T720.
> Gee, "Hey WIlbur... I got some ashes in the ashtray of my Buick. Guess I got
> to take it back and get a new one..." How in any realm is that a warranty or
> in any way TMobiles problem... it is either where and how you are using it,
> normal wear and tear (pssssttt ... yup), or you have a gripe with the OEM

The LCD should be sealed against dust. It's a component that you can't
open up to clean, so ordinary use should not get it dusty.

Using car analogies (always a bad thing...) if my automatic
transmission turned out to be letting grime in, the car company would
be responsible for repairing the damage to the transmission if they
didn't seal it properly.

> Good freaking luck... Hey while your at it, why dont you threaten to take
> them to court??? You did read your Terms and Conditions about arbitating any
> claims ddnt you???

Those agreements are frequently not actually enforceable; states have
consumer protection laws, and generally speaking your state will at
the very least allow you to use the regulations of your own state.
Also, initiating a small claims court action is likely to get the
attention of the company in question and should result in somebody
with at least the authority to make exceptions looking at your case.

bb+graffiti.spam.gopi@andrew.cmu.edu (gopi) wrote in article
<c060ee07.0307021957.5ed65115@posting.google.com >:
> "Jaymes Littlehayles" <ff1089@hotspammail.com> wrote in message news:<ZBtMa.2748$x35.1676818@newshog.newsread.com> ...
> > "Zack" <zstromberg@earthlink.net> wrote in message
> > news:dD3La.68137$Io.6376285@newsread2.prod.itd.ear thlink.net...
> > > Phone #3 works, but after a while dust collects under the screen, so I am
> > > going to trade for another "New" T720.
> > Gee, "Hey WIlbur... I got some ashes in the ashtray of my Buick. Guess I got
> > to take it back and get a new one..." How in any realm is that a warranty or
> > in any way TMobiles problem... it is either where and how you are using it,
> > normal wear and tear (pssssttt ... yup), or you have a gripe with the OEM
>
> The LCD should be sealed against dust. It's a component that you can't
> open up to clean, so ordinary use should not get it dusty.

I repeat what was said earlier...

How is THAT Tmobile's fault... It is a design fault... even well
designed handsets get dust and debris, and mosisture...

If you have a prob with that kind of issue, take it up with teh OEM...


> Using car analogies (always a bad thing...) if my automatic
> transmission turned out to be letting grime in, the car company would
> be responsible for repairing the damage to the transmission if they
> didn't seal it properly.

There is a difference... a transmission has to have no leaks, or it
doenst work... period

If a speak of dust, or some other matter gets in behind your display
(BTW I dont know of ANY handset that is sealed so as to be totlaly
impervious) it does not effect the basic function of the handset, and
when i checked my warranty, dust in dispay isnt discussed...


> > Good freaking luck... Hey while your at it, why dont you threaten to take
> > them to court??? You did read your Terms and Conditions about arbitating any
> > claims ddnt you???
>
> Those agreements are frequently not actually enforceable; states have
> consumer protection laws, and generally speaking your state will at
> the very least allow you to use the regulations of your own state.
> Also, initiating a small claims court action is likely to get the
> attention of the company in question and should result in somebody
> with at least the authority to make exceptions looking at your case.

If you are a TMobile customer, and I think most others as well, you
cannot file a small claims action.. contarct you sign says bindign
arbitration... and YES those agreemewnts are enforcabele.. they are
contracts.. signed by the customer


[posted via phonescoop.com - free web access to the alt.cellular groups]

"Zack" <zstromberg@earthlink.net> wrote in article
<gwLOa.35439$C83.2953643@newsread1.prod.itd.earthl ink.net>:
> Okay, now responses to your theories.
>
> "> So from all of your story, I see no way qualify the statement you "may"
> get
> > billed twice for same phone..."
>
> They billed me the difference between the credit for my old phone and the
> cost of my new phone, which I paid. Then they had me send back the defective
> new 3650. (On upgrade replacements they don't send the replacement out until
> you send the new phone back, to answer another of your questions). Then they
> told me that they wouldn't be able to send me the replacement because they
> were on backorder. Then they said that they would pre-emptively credit my
> credit card and called a local store to make sure I bought a replacement
> from them. Then I bought the phone, but they refused the credit to my card.
> Therefore, I paid once (the upgrade) and again (the store bought). Perhaps
> that clears up your confusion.

You still didnt pay twice.. you paid "difference" then the cost of the
instore replacement.. No matter how you figure, aint twice...

> " a. The Reps have zero/"0" control over what the warehouse ships, they do
> not
> > work in warehouse, they have minimal impact.. they order a handset.. it is
> > shipped per company policy...
> >
> > b. you DID read your manuals, and the warranty for your handsets right?
> > EVERYBODY does... I guarantee you you read the warranty from Motorola and
> > Nokia and it will say that you are NOT guaranteed repair, or replacement
> of
> > your handset... if it is repaired or replaced, it MAY be repaired or
> > replaced with a refurbished device or part... TMobile is the agent for the
> > manufacturer for the warranty... so they simply fill the warranty as
> > Motorola, Nokia or whomever specify. Tmobile does NOT warranty your
> > handset... the OEM does..."
>
> Which is why I called T-Mobile before I started this whole thing. I could've
> just sent the original back to the manufacturer. Unfortunately the
> uninformed T-Mobile rep assured me that it wouldn't be a problem, so I
> trusted them.

So he/she misspoke... If you had read your manual, you would see you
have no option under the warranty to request or require a new not a
refurb unit.. the option is the manufacturer and Tmobile as their
agent... Even if every rep had promised/told you youd get a new one...
If they send you a refurb, it is still meeting letter of the warranty...
Again, NO REP, NO SUP can promise/guarantee you what comes out of the
excahnge center... They wont even guarnatee you get the same model
handset... At Tmobile's option they will send you a handset of equal or
greater value... The exchange center's choice when, and/or if...
Period...

> "> Gee, "Hey WIlbur... I got some ashes in the ashtray of my Buick. Guess I
> got
> > to take it back and get a new one..." How in any realm is that a warranty
> or
> > in any way TMobiles problem... it is either where and how you are using
> it,
> > normal wear and tear (pssssttt ... yup), or you have a gripe with the OEM"
>
> Gee, Hey Cleetus, if 2 months "wear and tear" on a very well treated phone
> causes the screen to be virtually unreadable, then the phone should be
> recalled. I hardly think it is appropriate to equate a pocket to an ashtray,
> but if you see the connection...

Again, you must be real scientist.. re read the comment, it is not
comparing literally the ashes ina Buick to your handset in your pocket
(and speaking of which, I get dust, and lint, and sawdust, and brake
dust, etc etc) ... It could have been soda stains on the carpet, or
birddroppigns on the windsheild...

> " WHy in the hell you get pissed? You did read your warranty didnt you????
> > He/she is being honest with you and you get pissed and throw a hissy fit
> at
> > them?"
>
> BECAUSE I MADE A SPECIFIC POINT TO MAKE SURE THEY DIDN'T SEND ME REFURBS. If
> they couldn't guarantee that the phones they sent were new, then they
> shouldn't have told me they could. But they did. I had a right to get
> pissed.

Again, see teh above comment... You can ask the world, the rep on the
line ay misspeak (and Tmobile does not wnat them to, it is NOT policy)..
but bottom line.. is refurb is all that can be guarnteed unless you buy
a brand new phone...

> "> No rep can promise or guarnatee you a credit... I find it hard that any
> > Supervisor would have bought that one in first place, and without a
> > supervisor approval, it wont ven be processed..."

> Apparently they can, because that is exactly what they did. Then a different
> rep calls and says that they can't. Unfortunately this is after I have gone
> out and bought the new phone. It was proven that they told me that they
> could, because when the new rep referenced the notes on my account, the
> attempt to credit my card showed up. And a SUPERVISOR was the one who
> attempted to credit my card.

See, even here you misspeak yourself... your are syaing on one hand they
did, on other they didnt...

A rep could promise you free service for a week... a supervisor can
promise you a 600 dolalr pocket PC handset.. but unless iot meets
certain criteria, and passes review and is then Approved... doesnt
matter...

Personally, I think you must have been to blinded by your own stupidty
to have listened to what the rep was truly saying...

> "> Good freaking luck... Hey while your at it, why dont you threaten to take
> > them to court??? You did read your Terms and Conditions about arbitating
> any
> > claims ddnt you???"
>
> Guess what. The fact that they told me that they would credit my card, then
> actually submitted the credit request is proof enough to complain to the BBB
> and the FTC. Anyway, it is a non-issue now. They finally got their ****
> straight and credited my T-Mobile account the 300 and some dollars.

Have that in writing? Both of those agencies will want written proof to
take action... They credited you... which means it went through process
and was approved... SO WHAT IS YOUR BEEF??? BBB and FTC will laugh at
you and the complaint will go into file 13... and if you are as
obviosuly as thick headed as you f***ing seem.. taht is the wastebasket
next to the desk...

Non Issue??? the nwhy the hell are you still beefing...???

> Unfortunately that was what I was trying to avoid by having them credit my
> card instead. Now I have to pay off the phone on my card in installments,
> and it will accrue interest. Not much, but it's still infinitely irritating.
> If T-Mobile let one rep handle an account rather than multiple reps, this
> whole situation could've been avoided. And yes, bigger companies than
> T_Mobile will assign accounts to single reps.

Sure ... adn when you call to talk to "Bob", and "Bob" is not availabel,
you either dont get your problem addressed, or you have to wait until
"Bob" is available...

And of course, what happens when you dont like "Bob"???

Most call center, most industires of any similar vein DO NOT assign
spoecifc reps.. it is impractical in teh scale that a company with the
size and customer base as they do...

But Im sure you are such a personally valuable customer that they will
change their whole system for you..

Get a life... Hey Get M-Life... What EVER loser...


--
RTFM, and Your Contract... Then Get A Life!!!



[posted via phonescoop.com - free web access to the alt.cellular groups]