John

There is indeed a sure way to get results from 3 service.
The brute force tactics used by a pensioned off ex-army officer has
proven fruitful. Lets call him Sarge.

Sarge initially purchased a 606 on a F&F. He had plenty of fun with
the new toy as did his kids. One night in desperation to answer a call
on his dead phone in order to get the power back up on the phone, he
plugged the charger into the phone side desperately. To no avail. Why?
The fine pins were all bent down. Note that these sockets are known to
be the most delicate of all those on mobile phones to date.

Sarge made attempts with online service 133320 & the Warringah Mall
for a replacement with no success. Another week passed they took him
seriously after he made a fracas in the Brookvale shop and he claimed
he would continue to do the same and at times bring a stool to sit out
the front and drive people off. The options Gile's gave him were to
get the phone repaired independantly at 3's expense, a total refund or
accept the a 808 or update to a 920 for $528. To get on with things he
did eventually accept an 808 which was the best path for the 3 Shop,
or at least they thought so. Good riddance the sales drones at the
store sighed in relief to get rid of this pain in the arse.

Our ex-army man got home and without much ado set his new phone up
charging the battery etc.
Back online, Sarge got in touch with his contacts and caught up with
things.
With in twenty four hours he got the deadly usim error of which I've
yet to hear any 808 is not afflicted with and all 3 Hutchison staff
still plead ignorance of. Hutchison 3 are selling faulty units
knowingly.
He reported this error by 133320 put him off for some time. It was
only after swearing and getting abusive that they started to hear him
out but still were not keen on giving him a replacement of another
phone type, but an 808 again (theres a whole stash of these they can't
get rid off and most of the refurbishment pool is full of them). They
made it appear they were a bit more willing.
He tried again with Giles at Brookvale store and even threatening him
with a chainsaw.

As Three were so difficult he figured on upping the ante and asked for
a 920 replacement at no extra cost. Many calls to Bombay and to
Brisbane and he apparently got a softer ear and with Sarge's ways with
words was able to get a direct connection with the 'softer' person
rather than having to go through the whole rigmarole of going through
his history, though logged.
And on and on it went for weeks, to no avail - continues.

This just shows you the lengths one has to go to to get service from
Hutchison 3.