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  1. #1
    Peter A
    Guest
    I have been trying to get my Pocket PC to make a dial-up internet connection
    via my V3. My telephone service provider assures me that their netowrk
    supports everything necessary. My ISP informs me that dialling in with a
    mobile is possible and that GPRS is supported. The attempted connection
    however reports "no modem found".
    When I dialled the number by hand on my mobile, I got a recorded message
    saying that the number is not available; when I did this from my fixed phone
    I got the typical whistling sound of a modem. So, no wonder connection via
    my mobile wasn't working.

    Question is, what should I conclude from this? Is this an indication that
    dialling in from a mobile network is in fact not supported, despite the
    claim of the ISP? Or is there some setting I need to make on the V3 to get
    it to work?

    Thanks

    Peter





    See More: Dial-up problem (V3)




  2. #2
    John Navas
    Guest

    Re: Dial-up problem (V3)

    On Thu, 12 Apr 2007 13:35:32 +0200, "Peter A" <[email protected]> wrote
    in <[email protected]>:

    >I have been trying to get my Pocket PC to make a dial-up internet connection
    >via my V3. My telephone service provider assures me that their netowrk
    >supports everything necessary. My ISP informs me that dialling in with a
    >mobile is possible and that GPRS is supported. The attempted connection
    >however reports "no modem found".


    Have you tried getting it to work from a tethered computer? That's
    probably the best way to troubleshoot your problem.

    >When I dialled the number by hand on my mobile,


    What number? GPRS uses a pseudo number format (e.g., *99#) that's
    unlike normal phone numbers.

    >I got a recorded message
    >saying that the number is not available; when I did this from my fixed phone
    >I got the typical whistling sound of a modem. So, no wonder connection via
    >my mobile wasn't working.


    That sounds like you're trying to do CSD, not GPRS, and CSD is a
    completely different animal. It won't work unless your carrier supports
    CSD, and your account is provisioned for CSD. (See Wikipedia for more
    info on CSD and GPRS.)

    >Question is, what should I conclude from this? Is this an indication that
    >dialling in from a mobile network is in fact not supported, despite the
    >claim of the ISP? Or is there some setting I need to make on the V3 to get
    >it to work?


    Conclude that you need to better define what you are trying to do.

    --
    Best regards, FAQ FOR CINGULAR WIRELESS:
    John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>



  3. #3
    Peter A
    Guest

    Re: Dial-up problem (V3)

    John - many thanks for the tip concerning GPRS number format; I had no
    idea!. On that basis I did a more specific search and found from questions
    and answers of others that the number I need is *99***# . Now I can access
    the internet from my Pocket PC - slow but works. O.K. for emergencies, I
    guess.

    It would still be nice to send and receive e-mail on the phone itself. I saw
    some reference to the fact that outgoing mail should be routed via the SMTP
    server of the mobile phone network provider rather than of the ISP; but then
    I also found a reference saying that the SMTP server of the network provider
    implements an SMTP verification protocol and I couldn't see how to configure
    that on the phone.

    Regards

    Peter

    "John Navas" <[email protected]> wrote in message
    news:[email protected]...
    > On Thu, 12 Apr 2007 13:35:32 +0200, "Peter A" <[email protected]> wrote
    > in <[email protected]>:
    >
    >>I have been trying to get my Pocket PC to make a dial-up internet
    >>connection
    >>via my V3. My telephone service provider assures me that their netowrk
    >>supports everything necessary. My ISP informs me that dialling in with a
    >>mobile is possible and that GPRS is supported. The attempted connection
    >>however reports "no modem found".

    >
    > Have you tried getting it to work from a tethered computer? That's
    > probably the best way to troubleshoot your problem.
    >
    >>When I dialled the number by hand on my mobile,

    >
    > What number? GPRS uses a pseudo number format (e.g., *99#) that's
    > unlike normal phone numbers.
    >
    >>I got a recorded message
    >>saying that the number is not available; when I did this from my fixed
    >>phone
    >>I got the typical whistling sound of a modem. So, no wonder connection via
    >>my mobile wasn't working.

    >
    > That sounds like you're trying to do CSD, not GPRS, and CSD is a
    > completely different animal. It won't work unless your carrier supports
    > CSD, and your account is provisioned for CSD. (See Wikipedia for more
    > info on CSD and GPRS.)
    >
    >>Question is, what should I conclude from this? Is this an indication that
    >>dialling in from a mobile network is in fact not supported, despite the
    >>claim of the ISP? Or is there some setting I need to make on the V3 to get
    >>it to work?

    >
    > Conclude that you need to better define what you are trying to do.
    >
    > --
    > Best regards, FAQ FOR CINGULAR WIRELESS:
    > John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>






  4. #4
    John Navas
    Guest

    Re: Dial-up problem (V3)

    On Thu, 12 Apr 2007 18:59:58 +0200, "Peter A" <[email protected]> wrote
    in <[email protected]>:

    >It would still be nice to send and receive e-mail on the phone itself. I saw
    >some reference to the fact that outgoing mail should be routed via the SMTP
    >server of the mobile phone network provider rather than of the ISP; but then
    >I also found a reference saying that the SMTP server of the network provider
    >implements an SMTP verification protocol and I couldn't see how to configure
    >that on the phone.


    Does the phone support SSL for email connections? If so, use a mail
    provider (like free Google Mail) that supports SMTP over SSL.

    Otherwise, use a mail provider that supports POP3 before SMTP
    authentication, and remember to check mail before sending mail.

    That last might not work directly if the carrier blocks SMTP port 25, in
    which case you'll need a mail provider that also supports some other
    port.

    --
    Best regards, FAQ FOR CINGULAR WIRELESS:
    John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>



  5. #5
    Peter A
    Guest

    Re: Dial-up problem (V3)

    The phone (Motorola RAZR V3) has security settings where SSL can be
    specified for Outgoing and/or Incoming mail.
    Actually, I don't fully understand the available settings oon the phone (the
    manual gives no explanation whatsoever). What's the difference between ISP
    settings and account settings, each of which specify a user name and
    password?

    Thanks for the quick responses. I've posted questions on a couple of Dutch
    forums and so far had no reply at all - dozy lot!

    Peter

    "John Navas" <[email protected]> wrote in message
    news:[email protected]...
    > On Thu, 12 Apr 2007 18:59:58 +0200, "Peter A" <[email protected]> wrote
    > in <[email protected]>:
    >
    >>It would still be nice to send and receive e-mail on the phone itself. I
    >>saw
    >>some reference to the fact that outgoing mail should be routed via the
    >>SMTP
    >>server of the mobile phone network provider rather than of the ISP; but
    >>then
    >>I also found a reference saying that the SMTP server of the network
    >>provider
    >>implements an SMTP verification protocol and I couldn't see how to
    >>configure
    >>that on the phone.

    >
    > Does the phone support SSL for email connections? If so, use a mail
    > provider (like free Google Mail) that supports SMTP over SSL.
    >
    > Otherwise, use a mail provider that supports POP3 before SMTP
    > authentication, and remember to check mail before sending mail.
    >
    > That last might not work directly if the carrier blocks SMTP port 25, in
    > which case you'll need a mail provider that also supports some other
    > port.
    >
    > --
    > Best regards, FAQ FOR CINGULAR WIRELESS:
    > John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>






  6. #6
    Peter A
    Guest

    Re: Dial-up problem (V3)

    Sorry, stupid question (difference between ISP and Account settings)! Having
    posted the message I realised the ISP and the Mail Server might well be two
    different things (though in my case normally not).

    "John Navas" <[email protected]> wrote in message
    news:[email protected]...
    > On Thu, 12 Apr 2007 18:59:58 +0200, "Peter A" <[email protected]> wrote
    > in <[email protected]>:
    >
    >>It would still be nice to send and receive e-mail on the phone itself. I
    >>saw
    >>some reference to the fact that outgoing mail should be routed via the
    >>SMTP
    >>server of the mobile phone network provider rather than of the ISP; but
    >>then
    >>I also found a reference saying that the SMTP server of the network
    >>provider
    >>implements an SMTP verification protocol and I couldn't see how to
    >>configure
    >>that on the phone.

    >
    > Does the phone support SSL for email connections? If so, use a mail
    > provider (like free Google Mail) that supports SMTP over SSL.
    >
    > Otherwise, use a mail provider that supports POP3 before SMTP
    > authentication, and remember to check mail before sending mail.
    >
    > That last might not work directly if the carrier blocks SMTP port 25, in
    > which case you'll need a mail provider that also supports some other
    > port.
    >
    > --
    > Best regards, FAQ FOR CINGULAR WIRELESS:
    > John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>






  7. #7
    Peter A
    Guest

    Re: Dial-up problem (V3)

    I suppose the question that does arise is, if you use different servers for
    outgoing and incoming mail, to which do the Account settings refer? I would
    suppose they refer to the incoming mail i.e. the host of one's mail box
    (from which mail can be retrieved by POP3). For outgoing, any old SMTP
    server will do... right?

    "John Navas" <[email protected]> wrote in message
    news:[email protected]...
    > On Thu, 12 Apr 2007 18:59:58 +0200, "Peter A" <[email protected]> wrote
    > in <[email protected]>:
    >
    >>It would still be nice to send and receive e-mail on the phone itself. I
    >>saw
    >>some reference to the fact that outgoing mail should be routed via the
    >>SMTP
    >>server of the mobile phone network provider rather than of the ISP; but
    >>then
    >>I also found a reference saying that the SMTP server of the network
    >>provider
    >>implements an SMTP verification protocol and I couldn't see how to
    >>configure
    >>that on the phone.

    >
    > Does the phone support SSL for email connections? If so, use a mail
    > provider (like free Google Mail) that supports SMTP over SSL.
    >
    > Otherwise, use a mail provider that supports POP3 before SMTP
    > authentication, and remember to check mail before sending mail.
    >
    > That last might not work directly if the carrier blocks SMTP port 25, in
    > which case you'll need a mail provider that also supports some other
    > port.
    >
    > --
    > Best regards, FAQ FOR CINGULAR WIRELESS:
    > John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>






  8. #8
    John Navas
    Guest

    Re: Dial-up problem (V3)

    The servers for incoming (POP3, IMAP) and outgoing (SMTP) mail are
    almost always different and specified separately. Given proper
    authentication, it's quite possible to use the incoming server of
    Service A and the outgoing server of Service B. In other words, you can
    set the incoming server to match the name (title) you give the account
    (which is entirely arbitrary), and set the outgoing server to whatever
    you need and are authorized to use.

    On Thu, 12 Apr 2007 20:23:35 +0200, "Peter A" <[email protected]> wrote
    in <[email protected]>:

    >I suppose the question that does arise is, if you use different servers for
    >outgoing and incoming mail, to which do the Account settings refer? I would
    >suppose they refer to the incoming mail i.e. the host of one's mail box
    >(from which mail can be retrieved by POP3). For outgoing, any old SMTP
    >server will do... right?
    >
    >"John Navas" <[email protected]> wrote in message
    >news:[email protected]...
    >> On Thu, 12 Apr 2007 18:59:58 +0200, "Peter A" <[email protected]> wrote
    >> in <[email protected]>:
    >>
    >>>It would still be nice to send and receive e-mail on the phone itself. I
    >>>saw
    >>>some reference to the fact that outgoing mail should be routed via the
    >>>SMTP
    >>>server of the mobile phone network provider rather than of the ISP; but
    >>>then
    >>>I also found a reference saying that the SMTP server of the network
    >>>provider
    >>>implements an SMTP verification protocol and I couldn't see how to
    >>>configure
    >>>that on the phone.

    >>
    >> Does the phone support SSL for email connections? If so, use a mail
    >> provider (like free Google Mail) that supports SMTP over SSL.
    >>
    >> Otherwise, use a mail provider that supports POP3 before SMTP
    >> authentication, and remember to check mail before sending mail.
    >>
    >> That last might not work directly if the carrier blocks SMTP port 25, in
    >> which case you'll need a mail provider that also supports some other
    >> port.
    >>
    >> --
    >> Best regards, FAQ FOR CINGULAR WIRELESS:
    >> John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>

    >


    --
    Best regards, FAQ FOR CINGULAR WIRELESS:
    John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>



  9. #9
    Peter A
    Guest

    Success!

    Thanks for your responses, John - they prodded me in the right direction.
    It seems my question regarding the difference between ISP and Account
    settings wasn't so dumb after all. After searching on my mobile network
    provider name and GPRS I found a different APN: not "internet" but
    "internet.tele2.nl". Then, realising that APN is required in the ISP
    settings, it also dawned on me that these settings should refer to Tele2
    (the network provider), not to my ISP. So additionally I cleared the user
    name and password fields. For outgoing server, I specified "smtp.tele2.nl"
    and this worked without the SMTP verification issue I saw somewhere.

    It does seem you have to understand something of the technology involved in
    order to ask the right questions. When I asked my ISP earlier today whether
    dialling in from a mobile phone was supported and whether GPRS access was
    available, although he said "yes" I suspect this wasn't really a meaningful
    question for the ISP - at least, not if I understand the implied
    architecture properly.

    Regards

    Peter





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