Problem installing Phone Tool

I asked the following question in the BVRPforum.com/motorola and so called
BVRP Support Staff.



When I place the MTP 4.4.0A Phone Tool CD into the player, the following
message comes up:



"An error [-5003 : 0x5 ] has occurred while running the setup.

Please make sure you have finished any previous setup and close other
applications."



I run XP Home with all the latest updates & patches. I checked and had
nothing else running at the time. Then I attempted to install it in Save
Mode...Same error message. I tried to install it on a friend's computer and
had no problem.



Envy advice and help? Please don't suggest BVRP Support Staff. The are a
useless lot as the told me to UPDATE to a 4.36 version. That is older the my
4.4.0A Phone Tool CD. Just to try it, I did with same result and error
message.



Thanking you in advance,



John

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› See More: Problem installing Phone Tool

"John" <[email protected]> wrote in message
news:[email protected]...
>
>
> I asked the following question in the BVRPforum.com/motorola and so called
> BVRP Support Staff.
>
>
>
> When I place the MTP 4.4.0A Phone Tool CD into the player, the following
> message comes up:
>
>
>
> "An error [-5003 : 0x5 ] has occurred while running the setup.
>
> Please make sure you have finished any previous setup and close other
> applications."
>
>
>
> I run XP Home with all the latest updates & patches. I checked and had
> nothing else running at the time. Then I attempted to install it in Save
> Mode...Same error message. I tried to install it on a friend's computer
> and had no problem.
>
>
>
> Envy advice and help? Please don't suggest BVRP Support Staff. The are a
> useless lot as the told me to UPDATE to a 4.36 version. That is older the
> my 4.4.0A Phone Tool CD. Just to try it, I did with same result and error
> message.
>
>
>
> Thanking you in advance,
>
>
>
> John
>


I've seen the error message before on a few different software installs. Its
not MPT specific

Try creating a new user and installing under that user, also make sure your
AV is off.

Failing that have a look at some of these user experiences:

http://www.google.co.uk/search?sourc...r+5003+%3a+0x5

Glad to see you got your free MPT software in the end

HTH

Thank you Mike. You are a champion.
The link you gave me had the simple solution and it allowed me to install
the MPT software.

Now why did BVRP Support Staff not come up with this. I went on to the BVRP
forum and then corresponded 4 or 5 times back and forth. Every suggestion
was useless until I was told that the could not help me. You sometimes
wonder who this support staff is?

Anyway thank you again...much appreciated.

John
PS I did not get a free MPT software. The reason for my looking for a
freebie was that the original purchased MPT CD did not install and I could
not get help from support. Therefore my looking.
============================================================
> I've seen the error message before on a few different software installs.
> Its
> not MPT specific
>
> Try creating a new user and installing under that user, also make sure

"Mike" <[email protected]> wrote in message
news:[email protected]...
> I've seen the error message before on a few different software installs.
> Its
> not MPT specific
>
> Try creating a new user and installing under that user, also make sure
> your
> AV is off.
>
> Failing that have a look at some of these user experiences:
>
> http://www.google.co.uk/search?sourc...r+5003+%3a+0x5
>
> Glad to see you got your free MPT software in the end
>
> HTH
>
>
>