Re: Retrieving Photos from Damaged e815

Are you sure the pictures are on the phone's internal memory and not the
removable transflash card?



fleemo17@comcast.net wrote:
> My wife dropped her Motorola e815 in the parking lot and it
> immediately got run over. (Ouch.) The phone is still operational, but
> the screen is broken. We've already gotten her a new e815 but she'd
> like to salvage the photos she has saved on the damaged phone. What's
> the easiest way to do that?
>
> I have a phone-to-PC USB cable and I've downloaded the latest version
> of MobilePhoneTools, but when I connect her phone to the computer, I
> just get the message, "Initializing, please wait," but nothing ever
> happens. Same thing happens when I plug my e815 into the computer,
> just that initialization message. :/
>

Thanks for the responses.

>I would say it's rather evident that it is damaged to the point of not getting your photos back.<

Actually, after spending three hours trying to get Motorola Phone
Tools to recognize any phone connected to the PC via a USB cable, and
pouring through several threads on howardforums.com ( a great
resource!), I was able to salvage the photos, videos and contacts on
my wife's phone. I had to hack it to enable the phone's ability to
download files to a computer, which some threads on howardforums.com
walked me through step-by-step. The real challange was simply getting
the Motorola Phone Tools to recognize a USB-connected phone. I tried
every combination of restarting the computer and then plugging in the
phone; plugging in the phone and then restarting the computer;
restarting the computer, plugging in the phone and then launching the
software, etc. etc. etc. It finally worked, but I'll be damned if I
can recreate how I did it (which I'll have to do to upload the
salvaged files to the new phone).

>Are you sure the pictures are on the phone's internal memory and not the removable transflash card?<

Ahh, that would have been too easy! No transflash card yet.

Best regards.