Moto Phone Tools Issue

When I plug my Razor V3i (not Itunes) into my PC, and start MPT, MPT
keeps saying initializing but it wont connect the phone.

I have completely reinstalled MPT several times. But that didn't fix
the issue.

I am trying to connect my phone by USB. I am using the USB cable that
Moto provided (and it has worked fine before).

Using Windows Vista Ultimate Home Edition

(for what it is worth, this is a pretty bad piece of software that
needs to be completely over-hauled in my opinion)

---

› See More: Moto Phone Tools Issue

On Sun, 13 Jan 2008 18:28:18 -0800 (PST), Ted LeBlond
<[email protected]> wrote in
<74528834-2a78-467f-99f3-221abfe7ab55@l32g2000hse.googlegroups.com>:

>When I plug my Razor V3i (not Itunes) into my PC, and start MPT, MPT
>keeps saying initializing but it wont connect the phone.
>
>I have completely reinstalled MPT several times. But that didn't fix
>the issue.
>
>I am trying to connect my phone by USB. I am using the USB cable that
>Moto provided (and it has worked fine before).
>
>Using Windows Vista Ultimate Home Edition
>
>(for what it is worth, this is a pretty bad piece of software that
>needs to be completely over-hauled in my opinion)

Make sure your phone USB is configured for Data Connection, not Data
Card.

--
Best regards, MOTOROLA WIKI:
John Navas <http://cell.wikia.com/wiki/Motorola>

Try removing the "Motorola USB Modem" from Modems in Device Manager
(assuming Vista still has that). Restart MPT and wait for it to instruct
you to plug the phone in.

Ted LeBlond wrote:
> When I plug my Razor V3i (not Itunes) into my PC, and start MPT, MPT
> keeps saying initializing but it wont connect the phone.
>
> I have completely reinstalled MPT several times. But that didn't fix
> the issue.
>
> I am trying to connect my phone by USB. I am using the USB cable that
> Moto provided (and it has worked fine before).
>
> Using Windows Vista Ultimate Home Edition
>
> (for what it is worth, this is a pretty bad piece of software that
> needs to be completely over-hauled in my opinion)

On Jan 13, 9:52 pm, John Navas <[email protected]> wrote:
> On Sun, 13 Jan 2008 18:28:18 -0800 (PST), Ted LeBlond
> <[email protected]> wrote in
> <74528834-2a78-467f-99f3-221abfe7a...@l32g2000hse.googlegroups.com>:
>
> >When I plug my Razor V3i (not Itunes) into my PC, and start MPT, MPT
> >keeps saying initializing but it wont connect the phone.
>
> >I have completely reinstalled MPT several times. But that didn't fix
> >the issue.
>
> >I am trying to connect my phone by USB. I am using the USB cable that
> >Moto provided (and it has worked fine before).
>
> >Using Windows Vista Ultimate Home Edition
>
> >(for what it is worth, this is a pretty bad piece of software that
> >needs to be completely over-hauled in my opinion)
>
> Make sure your phone USB is configured for Data Connection, not Data
> Card.
>
> --
> Best regards, MOTOROLA WIKI:
> John Navas <http://cell.wikia.com/wiki/Motorola>

checked that already and it is correct.

On Jan 13, 10:03 pm, "BruceR" <[email protected]> wrote:
> Try removing the "Motorola USB Modem" from Modems in Device Manager
> (assuming Vista still has that). Restart MPT and wait for it to instruct
> you to plug the phone in.
>
> Ted LeBlond wrote:
> > When I plug my Razor V3i (not Itunes) into my PC, and start MPT, MPT
> > keeps saying initializing but it wont connect the phone.
>
> > I have completely reinstalled MPT several times. But that didn't fix
> > the issue.
>
> > I am trying to connect my phone by USB. I am using the USB cable that
> > Moto provided (and it has worked fine before).
>
> > Using Windows Vista Ultimate Home Edition
>
> > (for what it is worth, this is a pretty bad piece of software that
> > needs to be completely over-hauled in my opinion)

i did as you suggested- going to the device manager, remving the moto
modem, restarted MPT but it didnt give me the option to plug in the
phone.

the MPT software keeps saying initializing modem please wait...
over and over and over..

On Sun, 13 Jan 2008 19:41:42 -0800 (PST), Ted LeBlond
<[email protected]> wrote in
<ec212475-d6f9-4be3-bcb2-e373f8223064@k39g2000hsf.googlegroups.com>:

>the MPT software keeps saying initializing modem please wait...
>over and over and over..

Install the USB driver from the Motorola Developer website.
<http://developer.motorola.com/docstools/USB_Drivers/Handset_USB_Driver/>

--
Best regards, MOTOROLA WIKI:
John Navas <http://cell.wikia.com/wiki/Motorola>

On Jan 13, 10:54 pm, John Navas <[email protected]> wrote:
> On Sun, 13 Jan 2008 19:41:42 -0800 (PST), Ted LeBlond
> <[email protected]> wrote in
> <ec212475-d6f9-4be3-bcb2-e373f8223...@k39g2000hsf.googlegroups.com>:
>
> >the MPT software keeps saying initializing modem please wait...
> >over and over and over..
>
> Install the USB driver from the Motorola Developer website.
> <http://developer.motorola.com/docstools/USB_Drivers/Handset_USB_Driver/>
>
> --
> Best regards, MOTOROLA WIKI:
> John Navas <http://cell.wikia.com/wiki/Motorola>

ok john did that.. same thing MPT says initializing repeatedly.

On Sun, 13 Jan 2008 20:43:26 -0800 (PST), Ted LeBlond
<[email protected]> wrote in
<4d28ded7-28d2-4a79-bcf0-527bc654f1ba@m34g2000hsf.googlegroups.com>:

>On Jan 13, 10:54 pm, John Navas <[email protected]> wrote:
>> On Sun, 13 Jan 2008 19:41:42 -0800 (PST), Ted LeBlond
>> <[email protected]> wrote in
>> <ec212475-d6f9-4be3-bcb2-e373f8223...@k39g2000hsf.googlegroups.com>:
>>
>> >the MPT software keeps saying initializing modem please wait...
>> >over and over and over..
>>
>> Install the USB driver from the Motorola Developer website.
>> <http://developer.motorola.com/docstools/USB_Drivers/Handset_USB_Driver/>

>ok john did that.. same thing MPT says initializing repeatedly.

Try:
1. Remove battery reset of the phone.
2. Completely removing the modem and USB driver from Device Manager, and
reinstall.

--
Best regards, MOTOROLA WIKI:
John Navas <http://cell.wikia.com/wiki/Motorola>

so for fun i downloaded mobiledit, and that connected to the phone
just fine but i cant afford to buy it.. using the free demo but
that'll expire..

wow this is a really nice piece of software!
why cant moto make something like this?
it found my phone INSTANTLY... all i did was plug it in... its a snap
to use.. nice looking design...

John-
when you say reinstall do you mean reinstall MPT all together?

i need to go to bed now but will try whatever you suggest in the
morning.

thank you for your help.

On Sun, 13 Jan 2008 21:14:49 -0800 (PST), Ted LeBlond
<[email protected]> wrote in
<[email protected]>:

>John-
>when you say reinstall do you mean reinstall MPT all together?
>
>i need to go to bed now but will try whatever you suggest in the
>morning.
>
>thank you for your help.

Just the modem and driver at this point.

--
Best regards, MOTOROLA WIKI:
John Navas <http://cell.wikia.com/wiki/Motorola>

On Sun, 13 Jan 2008 21:12:34 -0800 (PST), Ted LeBlond
<[email protected]> wrote:

>wow this is a really nice piece of software!
>why cant moto make something like this?
>it found my phone INSTANTLY... all i did was plug it in... its a snap
>to use.. nice looking design...

For MOBILedit! Forensic v2.6.0.14, I found the following serial #:

Name Jan Mach
Company Jan Mach
Serial F5FN8-FHAD7-VR2HE-RG4DV-LJK25

Haven't tried it so I don't know whether it will work.

P.S. My rant as to why MPT sucks big time, and for so many different
reasons:

1) For my phone, they and Verizon lied about whether I needed a
special USB cable. They said I did but I didn't believe them and used
a USB cable with the proper-looking connector that I had lying around,
and it worked!

2) I suspect that MPT is reacting to some other software that you have
installed on your computer. I have several computers lying around but
it would only work with a laptop on which I had freshly wiped and
installed WinXP. I have read in the forums that MPT has major
problems with Vista.

3) In reality, the only thing that MPT may be good for with your
Verizon phone is copying & editing contacts. Although they have
colluded with Verizon to agree to restrict your phone use, they tell
you about tethering your phone, making and copying ringtones to your
cell phone, etc. with only a disclaimer in small print that these
features may be unavailable to you because of the capabilities of your
phone. In reality, your phone does have these capabilities but
Verizon's flash image has limited them, and they have decided to honor
Verizon's wishes.

4) If you actually do get the proper drivers for your phone (as listed
in one of the previous replies, off of the Motorola site), MPT will
destroy these when it is run.

I have found that I can do everything that my phone is cabable of with
the following software:

Motorola End User Handset USB Drivers 32, 3.3.0.msi
(you may need to point Windows to these drivers when it is finding
your phone's hardware)
Motorola_Software_Update.exe
(this runs in the background to put your phone in the state needed to
copy/transfer files, edit seems, etc. with P2K Commander and P2K Seem
Editor)
P2K Commander 4.9.e.zip
P2K Seem Editor for V710.zip

Sorry for this to be so long but I have been frustrated with
Verizon/MPT for quite a long time. Of course, if you don't have
Verizon like I do, your phone is probably not as restricted.

P.P.S. If your phone plays MP3s, you don't have to buy the VCast
Music Manager software. It is freely downloadable from Verizon as
VZMM2-DL-MOTOR-Bld39-V3m-K1m-L7c-MAXXVE-001.exe (Google for it).

Try this:

1. In Mobile Phone Tools go to General Setup
2. Go to the Communication Tab
3. Click on Change Modem
4. Click Next
5. Make sure Motorola USB Modem is highlighted and click Next
6. Check the box for Do not Automatically Detect and click Next
7. On the left side choose Motorola GSM and on the right side choose
your model and click Next
8. Click Finish
9. Click OK out of the General Setup

Dick Ballard
[email protected]


On Sun, 13 Jan 2008 19:38:25 -0800 (PST), Ted LeBlond
<[email protected]> wrote:

>When I plug my Razor V3i (not Itunes) into my PC, and start MPT, MPT
>keeps saying initializing but it wont connect the phone.
>
>I have completely reinstalled MPT several times. But that didn't fix
>the issue.
>
>I am trying to connect my phone by USB. I am using the USB cable that
>Moto provided (and it has worked fine before).
>
>Using Windows Vista Ultimate Home Edition
>
>(for what it is worth, this is a pretty bad piece of software that
>needs to be completely over-hauled in my opinion)
>
>i did as you suggested- going to the device manager, remving the moto
>modem, restarted MPT but it didnt give me the option to plug in the
>phone.