Moisture voids the manufacturers warranty but most of the monthly payment
ones from the carriers cover just about everything so I'd expect you to be
given a new phone. If they refuse, demand a refund of all the money paid for
the warranty and you'll probably have enough to just buy a new one on ebay.
The hinge issue is very common and they would be hard pressed to blame it on
moisture anyway but if you check your policy I think it covers everything
except maybe disappearance.
And, yes, being a 12 year customer is VERY important to them.
> Hi,
>
> My wife as a Razr that's about 15 months old, and about 4 months after
> getting the phone we left it in the cupholder of our car where a
> fastfood soda cup had been and leaked leaving about 1/2 inches of
> water. The water seeped into the phone just enough to moisen the dot
> and turn it red, but the phone has never had an issue due to this.
>
> Now, the henge of the phone has started getting very wobbly, and from
> time to time when talking on it, it just dies. It's due to the henge
> because about 3 out of 5 times you can recreate the issue by talking
> on it and moving the screen portion of the phone side to side to
> recreate the issue.
>
> I know when i take the phone back to Alltel they'll give me grief over
> the moisture spot, but is there anything I can do or say to get this
> fixed? We pay the warranty on this phone each month, plus being an
> Alltel customer for over 12 years (well they were 360 Communications
> when I signed-up), will that help?
>
> Just curious -- I gotta get her phone fixed, but I don't want to jump
> through dumb-ass hoops. Thanks,
>
> Alex
Linear Mode
