Re: Motorola RAZR2 V9 - screen sometimes goes black after openingphone

hansmoleman@inbox.lv schrieb:
> [...]
> I will flip open the phone (prior to opening everything appeared
> normal, the time was appearing on the outside screen), and the screen
> will go black. I will press a few buttons, and then the picture will
> appear, then it says 'searching' and it reconnects to the network, and
> then everything is fine. [...]

Seems like the software crashes when you open the phone. The crash is
then detected by a watchdog circuit which restarts the phone. That
should not happen.

I would first try a master reset an if that does not help look for a
software update (or look for a software upgrade straight away). The
master reset procedure is in the manual, a software update may be
available at www.hellomoto.com in the support section under "update my
software".

Andreas

On Jun 4, 12:37 pm, Andreas Wenzel <awspambuc...@gmx.de> wrote:
> hansmole...@inbox.lv schrieb:
>
> > [...]
> > I will flip open the phone (prior to opening everything appeared
> > normal, the time was appearing on the outside screen), and the screen
> > will go black. I will press a few buttons, and then the picture will
> > appear, then it says 'searching' and it reconnects to the network, and
> > then everything is fine. [...]
>
> Seems like the software crashes when you open the phone. The crash is
> then detected by a watchdog circuit which restarts the phone. That
> should not happen.
>
> I would first try a master reset an if that does not help look for a
> software update (or look for a software upgrade straight away). The
> master reset procedure is in the manual, a software update may be
> available atwww.hellomoto.comin the support section under "update my
> software".
>
> Andreas

Here's a more direct link to the Motorola software update site:

www.hellomoto.com/update/

hansmoleman@inbox.lv wrote:
>> Seems like the software crashes when you open the phone. The crash is
>> then detected by a watchdog circuit which restarts the phone. That
>> should not happen.
>>
>> I would first try a master reset an if that does not help look for a
>> software update (or look for a software upgrade straight away). The
>> master reset procedure is in the manual, a software update may be
>> available atwww.hellomoto.comin the support section under "update my
>> software".
>
> did an update, and did a full reset, but it still happens
> periodically. It doesn't happen all the time, but, the best I can
> tell, is that it pretty much only happens when I flip open the phone
> after the front screen is black and only showing the time. but the
> phone isn't fully restarted after this happens - it doesn't ask for
> the SIM pin number, it just says searching and then reconnects to the
> network.
>
> any other thoughts?

You might try posting to <www.howardforums.com>. They've sections by
manuf. When you do figure this out, let us know...

-Craig