List of Top Ten NEC Faults - excel format

Sorry, don't have time to reformat for this forum.
Would post repair flowcharting that shows how 3 judge the phone and
the owner and where the apparent faulty unit is to go and whether
replacement comes from refurbishment pool etc. etc. very interesting

I've got many other documents that tell the inner operations/working
of 3. Heres some stuff to assist in getting repairs/replacements.

NB there are NO spare parts left in Australia for the 606, so
Hutchison will have to replace with 616 or 920, which they are doing
or promising when 616 is out and more stock of 920 in of which there
is an expected oversupply - help yourself! They are still dumping 808s
on the unwary of course. All they are left with is delay tactics.


No. Fault Cause Action
1 Reset, lost personalization or downloaded content Software problem
Re-write or upgrade system software and/or personalization
2 SIM holder broken Physical damage Replace SIM holder
3 I/O connector cover or handsfree jack cover broken Physical damage
Replace cover (I/O) or cover (H/J)
4 Cannot power on FPC loose or bad contact, software problem Re-
connect FPC, Re-write or upgrade system software and/or
personalization
5 LCD broken Physical damage Replace LCD
6 No ringing tone Incorrect mode setting, ringer damage Reset mode,
replace ringer
7 No Tx and Rx audio Handsfree jack defect Replace handsfree jack
8 No Tx or Rx audio Microphone or earpiece defect or bad contact
Replace or re-install microphone or earpiece
9 Can't charge battery I /O connector broken Replace I/O connector
10 Camera Malfunction Camera defect or bad contact Replace or
re-install camera



See More: want a new 3 Motorola a920?