Results 1 to 3 of 3
- 01-05-2005, 02:06 PM #1John NavasGuest
[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]
In <[email protected]> on 5 Jan 2005
10:09:22 -0800, [email protected] wrote:
>[SNIP]
Enough is enough. You've made your point, now move on. Posting the same crap
over and over just annoys your audience and weakens your case.
--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>
› See More: Venting.....Tens of CONSUMER REPORTS on CINGULAR billing DISPUTES
- 01-05-2005, 03:35 PM #2helpsterGuest
Re: Venting.....Tens of CONSUMER REPORTS on CINGULAR billing DISPUTES
Whats this got to do with NEXTEL , VERIZON Motorola or Ericsson?. We dislike
excessive cross posting more then you dislike Cingular. It is pointless and
wasteful And if I wanted to read the reports from Consumeraffairs, I can
certainly go there myself without wasting valuable bandwith on here.
<[email protected]> wrote in message
news:[email protected]...
> Tens of CONSUMER REPORTS ON CINGULAR BILLING DISPUTES
>
> http://www.consumeraffairs.com/cell_...r_billing.html
>
> Carolyn of Mullins SC (1/28/03):
> We purchased a nationwide plan knowing we were going on an extended
> vacation to California and needed to keep in touch with family here. We
> were told we had nights and weekends free up to 3500 minutes. We
> received no written proof of this transaction, and called twice to be
> sure we had the free minutes and were told we did. We didn't have it in
> writing, so when our bill came when we returned, we were furuous when
> told we were charged for roaming charges to the amount of $2000. I
> think the employees of this company should be trained to know what they
> are selling. We also had a friend that traveled to alaska and believing
> they had free minutes were charged for the calls. they got half of
> their money back, we got none.
>
>
> We were out a lot of money, all they said was sorry, your minutes only
> count when in S.C. Now the phone is worthless, but will keep it until
> our contract is up as they charged us $150 to turn in the other phone.
> i am afraid to use the phone long distance at all now, and plan to turn
> it in when the contract is up and not get another one.
>
>
> Tamie of Wilsonville AL (10/3/02):
> I have been overcharged every month since February, and paid the bills,
> averaging $220+ for one phone. I even upped my minutes to 1000/mo for
> $69.99 and just got my bill -- $188.65 for under 600 minutes! I cannot
> afford these bills. Every month I think it will be straightened out.
> Everyone I talk to has similar problems.
>
>
> Paige of Noblesville IN writes (7/23/01):
> I was not told about roaming charges at all when I signed up for free
> long distance..the company finally agreed to eliminate the roaming
> charges but now want to charge me for any overage ... taking away one
> charge but adding another!
>
> I am extremely upset with their desceptive practices, I cannot trust
> them...the rep would not send me their new terms in writing until I
> agreed to them first! I was duped and tricked!
>
>
>
> Angela of Jacksonville FL (1/14/03):
> I signed up for a 250 anytime minute plan plus 3,500 nights/weekends
> with no roaming or long distance. I have been using Cingular since
> 1996, not always on this plan. The last time I changed my plan, it was
> to cost me $29.99 per month for a gross bill of $38.00. My monthly
> bills have ranged anywhere from $45 to $198 with Cingular, which is a
> far cry from the $38.00 per month that I always anticipate.
>
>
> Since June 2001, I have only paid the minimum $38.00 7 times. I became
> concerned at the amount of the monthly bills. Therefore, I began
> attempting to track my usage. However, as usual, the total minutes
> billed did not match my estimates. I was reading on the Internet some
> fine print about being charged airtime for checking your voicemail. In
> addition, when I requested the National plan, I did not sign a
> contract, therefore I was not aware of the $.40 per minute peak
> overlimit charge. I thought I was supposed to be paying around $.19 per
> minute or less. I have asked for detailed billing, but it still does
> not clarify all of the charges. I am concerned that Cingular is
> engaging in illegal billing activity. As a consumer, I would hope that
> someone is reviewing the billing practices of cell phone companies.
>
>
> Colleen of Syracuse NY (1/4/03):
> I signed up for a cell phone for my daughter for X-Mas in 2001. I
> signed up for the $19.99 a month plan with free nights and weekends. I
> was told that if I needed to up the plan to more minutes I could and I
> could also go back to the $19.99 plan anytime. I was planning a trip
> and knew I would need more minutes so changed the plan for one month.
> After the one month I called and changed the plan back to the original
> $19.99 a month plan. Each plan had free nights and weekends. After
> switching back to the $19.99 a month plan I received a bill for $600
> for like 2000 airtime minutes!
>
>
> I immediately called the company and was told that yes I owed this
> amount because when I changed plans my free nights and weekends were no
> longer included. Well, I tried to talk to a manager but was put on hold
> for 20 minutes or more at a time. Each time I would talk to someone
> their story would change. I would ask to speak to the person I had
> already spoken to and would be told that person had gone home even
> though I had spoken with them 20 minutes earlier! It was very
> frustrating and I finally told them to shut the damn phone off and I
> would not pay anything! I lost my temper because I could not speak to
> anyone with any authority nor could I get a straight answer from
> anyone! Very frustrating!
>
>
> The account has been turned over to a collection agency and every bill
> that comes is of course higher than the last. I think the last bill I
> received was for $800. I don't know what to do. I can not afford an
> attorney nor will I pay $800. I feel totally ripped off! The
> consequences are that my credit is being jepordized by a company that
> is taking advantage of people! I really want my daughter to have a cell
> phone in case of an emergency but I refuse to be taken advantage of and
> pay a bogus $800 bill.
>
>
> Colleen is making a big mistake. She should pay the bill, then sue the
> company in Small Claims Court to recover her payments and costs. Her
> present course leads only to more trouble.
>
>
> Lisa of Gravette AR (9/12/02):
> I had 4 phones with Cingular Wireless. We all lived in the state of
> Arkansas and could talk unlimited to each other. This was great for
> about 12 months into my contract. My first bill they sent me that was
> incorrect was for $2600. I was very upset. I called, was on hold for at
> least one hour. I then was told they would have to send it to a
> auditing department. They told me it would take 10 days to resolve the
> problem. The next phone bill was only $1600.00. I normally have $100.00
> phone bills. This continues for 5 months. I was overcharged in the end
> $280.00. I knew I had to pay it because they would send it to
> collections. I didn't feel I could go to an attorney and that cost me
> more. I found this web site and decided to least warn people of this
> company. They were rude and not caring at all with my situation.
>
>
> Hours on the phone was the most upsetting. I now know what they mean
> about going "postal" I threw my phone across my yard after being on
> hold for one hour and finally getting someone, telling them my problem
> and then I lost the signal. The feeling that I had no control over the
> situation that I was just waiting for them to tell me how much I owed
> them. I was able to get out of my contract without paying a penalty.
>
>
> Deborah of Nashua NJ (6/14/01):
> I have a nationwide calling plan with Cingular Wireless (Digital Edge
> USA) with 550 prepaid minutes/month at a flat rate of $70, no roaming
> or long distance anytime, and the calls can be placed from anywhere to
> anywhere in the US.
>
> Cingular applies minutes that I incur outside of their "local" coverage
> area (i.e., roamer minutes) to the following month's bill, on the
> premise that these calls don't show up in their system right away, as
> they are from other carriers. Cingular does not adjust the current
> month for any unused minutes in the month in which the calls were
> ACTUALLY MADE. As such, I get double-billed for these minutes; once in
> the unused pre-paid minutes for the month in which the calls were
> placed, and then again when the calls show up in the following month.
>
>
> This practice causes my airtime for the next period to exceed my limit
> of 550 minutes, resulting in additional fees and taxes over and above
> the pre-paid charge. This practice also leaves the consumer completely
> in the dark regarding how many minutes to expect on their monthly bill
> ... my cellular telephone only tracks calls in real-time, when they are
> actually made, not when they might show up on my Cingular bill.
>
>
> It seems to me that Cingular should be going back and retroactively
> applying roamer minutes to any unused time from the month in which the
> calls were ACTUALLY PLACED, rather than billing them against a period
> in which they did not occur, and do not pertain to. I have complained
> about this practice to Cingular's customer service department with no
> satisfaction (I was treated rudely and laughed at by their
> representative, Ms. Kara Hannah, for making the suggestion).
>
>
> It has been pointed out to me that this was disclosed in the agreement
> that I signed when I entered into the contract with Cingular, and as
> such, it is legal for them to perpetrate this billing practice on their
> customers. However, in my opinion, even though it may be legal, that
> doesn't make it ethical or right. Is there any logical reason why a
> reasonable comsumer should have to accept this type of billing
> practice?
>
>
> My cell phone bills for the last two months, and on one other, prior
> occasion, have been between $100-140, when they should have been about
> $75.
>
>
> Jasmine of Los Angeles (6/4/01):
> My Supervisor and I went to Cingular to inquire about opening a new
> account. We had two problems with the process. First, we inquired about
> a business account. We explained that we had very specific needs, as we
> travel a lot and conduct a great deal of business on the phone from all
> over the country. The representative shared that Cingular had the
> perfect phone to fit our needs. It was not and we had to battle with
> them to exchange the phone without charging although the representative
> lied about the functions this phone had.
>
> In addition, when we initially made the purchase, the Associate
> explained that Cingular offered flexible plans to fit our specific
> needs. He went on to advise us that we should select the Local plan for
> home and switch to a national plan when we travelled. We decided to do
> this as he emphasized repeatedly the fact that this was a simple and
> cost effective process. Moreover he assured us that there were no
> hidden fees if we chose to switch the plan.
>
>
> Two months later after trying to switch the plans the way we'd been
> told we could do, we were advised against this action because of the
> fees that would accrue for roaming charges if the cycle had not been
> completed. I tried to inquire regarding the matter to see if another
> plan may fit our needs but to no avail. I explained that we wished to
> cancel the service as the terms of the contract had been totally
> misrepresented and falsified. Cingular Wireless agreed to cancel the
> contract but insists on us paying the $150.00 fee, which we feel is
> completely unfair.
>
>
> We refuse to pay the fee as the Sales Associate who sold us the
> contract was new on the job (only a few days with the company) which I
> was told by the Manager early on after an earlier descrepincy with the
> phone. We have had the service for two months and have had nothing but
> problems from PacBell.
>
>
> Kelly of California MO (2/8/01):
> Once again I've spent nearly TWO HOURS on the phone trying to
> straighten out my cell phone bill. We purchased this phone in St.
> Joseph Missouri for use by our son in St. Joseph, in our hometown
> (California Missouri), and all points in between. We purchased the
> phone and service with Southwestern Bell Wireless (now Cingular) after
> careful research. We were assured time and time again during the
> purchasing process that use of this phone in St. Joseph, in our
> hometown, and all points in between WOULD NOT result in roaming charges
> or toll charges.
>
> However, each and every month since purchasing this phone we have
> either had to call the Cingular office or go to the retail store to
> straighten out billing problems. We have been and continue to be billed
> roaming and toll charges even though we were ASSURED usage in the areas
> described WOULD NOT result in these charges. Granted, each month the
> charges have been removed and the customer service rep has promised the
> problem has been fixed (after I spent hours on the phone), but we
> continue to have problems.
>
>
> When I have to spend TWO HOURS on the phone trying to fix a problem
> that has been ongoing since July 2000, something is seriously wrong. I
> called the customer service office at 4 pm CST on Jan. 25, 2001, and
> spoke with Frank. After he checked things over and over again for over
> 45 minutes, I grew tired of waiting and finally asked to speak with a
> supervisor. Frank flatly refused to allow me speak with a supervisor! I
> was forced to hang up and call back immediately. I then finally spoke
> with a supervisor named Gary who saw the problem and promised to fix it
> and call me back with the correct billing amount. I waited over an hour
> to hear from him (after he promised to call back in 5 or 10 minutes)
> and finally had to leave for a meeting that I was already late for. He
> finally called an hour and a half later and left a message on my
> answering machine that he would call the next day (1/26) but he never
> called back.
>
>
> To say that I find this type of treatment unacceptable would be an
> understatement! The time and effort I have been forced to put into
> trying to correct something I'm not even at fault for is ridiculous! I
> have contacted Cingular through their website (email) at least six
> times and called their office several times, only to be put on hold.
> Nothing I have done has helped! They WILL NOT contact me regarding this
> billing dispute!
>
>
> Jim P wrote:
> > Well, I got my new phones that I ordered on-line from Cingular on the
> 27th
> > of Dec.
> > Everything seemed ok until my phone would not accept the sim card.
> > (Unauthorized sim) That one had one of my old numbers from Sprint
> that was
> > being ported over to my new phone. It took 4 days to finally fix the
> problem
> > and after several hours of talking to tech support. I look online
> today at
> > my account and there is my first bill for $266.00
> > After a very unsatisfying conversation with a rude rep, I find that
> they
> > have charged me for numerous things that were
> > not explained to me in any way, shape or form. I purchased the family
>
> > plan1250 with 4 free phones, so I was thinking my first bill was
> going to be
> > about $150'ish. Boy was I wrong.
> > Is this going to be typical from Cingular? I was a long-time Sprint
> > customer, and in a way, I am regretting leaving.
>
- 01-05-2005, 04:24 PM #3Guest
Re: Venting.....Tens of CONSUMER REPORTS on CINGULAR billing DISPUTES
Then don't read or even respond. If you don't like a post, why even waste
the energy or time to even respond?
"helpster" <[email protected]> wrote in message
news:[email protected]...
> Whats this got to do with NEXTEL , VERIZON Motorola or Ericsson?. We
dislike
> excessive cross posting more then you dislike Cingular. It is pointless
and
> wasteful And if I wanted to read the reports from Consumeraffairs, I can
> certainly go there myself without wasting valuable bandwith on here.
>
>
> <[email protected]> wrote in message
> news:[email protected]...
> > Tens of CONSUMER REPORTS ON CINGULAR BILLING DISPUTES
> >
> > http://www.consumeraffairs.com/cell_...r_billing.html
> >
> > Carolyn of Mullins SC (1/28/03):
> > We purchased a nationwide plan knowing we were going on an extended
> > vacation to California and needed to keep in touch with family here. We
> > were told we had nights and weekends free up to 3500 minutes. We
> > received no written proof of this transaction, and called twice to be
> > sure we had the free minutes and were told we did. We didn't have it in
> > writing, so when our bill came when we returned, we were furuous when
> > told we were charged for roaming charges to the amount of $2000. I
> > think the employees of this company should be trained to know what they
> > are selling. We also had a friend that traveled to alaska and believing
> > they had free minutes were charged for the calls. they got half of
> > their money back, we got none.
> >
> >
> > We were out a lot of money, all they said was sorry, your minutes only
> > count when in S.C. Now the phone is worthless, but will keep it until
> > our contract is up as they charged us $150 to turn in the other phone.
> > i am afraid to use the phone long distance at all now, and plan to turn
> > it in when the contract is up and not get another one.
> >
> >
> > Tamie of Wilsonville AL (10/3/02):
> > I have been overcharged every month since February, and paid the bills,
> > averaging $220+ for one phone. I even upped my minutes to 1000/mo for
> > $69.99 and just got my bill -- $188.65 for under 600 minutes! I cannot
> > afford these bills. Every month I think it will be straightened out.
> > Everyone I talk to has similar problems.
> >
> >
> > Paige of Noblesville IN writes (7/23/01):
> > I was not told about roaming charges at all when I signed up for free
> > long distance..the company finally agreed to eliminate the roaming
> > charges but now want to charge me for any overage ... taking away one
> > charge but adding another!
> >
> > I am extremely upset with their desceptive practices, I cannot trust
> > them...the rep would not send me their new terms in writing until I
> > agreed to them first! I was duped and tricked!
> >
> >
> >
> > Angela of Jacksonville FL (1/14/03):
> > I signed up for a 250 anytime minute plan plus 3,500 nights/weekends
> > with no roaming or long distance. I have been using Cingular since
> > 1996, not always on this plan. The last time I changed my plan, it was
> > to cost me $29.99 per month for a gross bill of $38.00. My monthly
> > bills have ranged anywhere from $45 to $198 with Cingular, which is a
> > far cry from the $38.00 per month that I always anticipate.
> >
> >
> > Since June 2001, I have only paid the minimum $38.00 7 times. I became
> > concerned at the amount of the monthly bills. Therefore, I began
> > attempting to track my usage. However, as usual, the total minutes
> > billed did not match my estimates. I was reading on the Internet some
> > fine print about being charged airtime for checking your voicemail. In
> > addition, when I requested the National plan, I did not sign a
> > contract, therefore I was not aware of the $.40 per minute peak
> > overlimit charge. I thought I was supposed to be paying around $.19 per
> > minute or less. I have asked for detailed billing, but it still does
> > not clarify all of the charges. I am concerned that Cingular is
> > engaging in illegal billing activity. As a consumer, I would hope that
> > someone is reviewing the billing practices of cell phone companies.
> >
> >
> > Colleen of Syracuse NY (1/4/03):
> > I signed up for a cell phone for my daughter for X-Mas in 2001. I
> > signed up for the $19.99 a month plan with free nights and weekends. I
> > was told that if I needed to up the plan to more minutes I could and I
> > could also go back to the $19.99 plan anytime. I was planning a trip
> > and knew I would need more minutes so changed the plan for one month.
> > After the one month I called and changed the plan back to the original
> > $19.99 a month plan. Each plan had free nights and weekends. After
> > switching back to the $19.99 a month plan I received a bill for $600
> > for like 2000 airtime minutes!
> >
> >
> > I immediately called the company and was told that yes I owed this
> > amount because when I changed plans my free nights and weekends were no
> > longer included. Well, I tried to talk to a manager but was put on hold
> > for 20 minutes or more at a time. Each time I would talk to someone
> > their story would change. I would ask to speak to the person I had
> > already spoken to and would be told that person had gone home even
> > though I had spoken with them 20 minutes earlier! It was very
> > frustrating and I finally told them to shut the damn phone off and I
> > would not pay anything! I lost my temper because I could not speak to
> > anyone with any authority nor could I get a straight answer from
> > anyone! Very frustrating!
> >
> >
> > The account has been turned over to a collection agency and every bill
> > that comes is of course higher than the last. I think the last bill I
> > received was for $800. I don't know what to do. I can not afford an
> > attorney nor will I pay $800. I feel totally ripped off! The
> > consequences are that my credit is being jepordized by a company that
> > is taking advantage of people! I really want my daughter to have a cell
> > phone in case of an emergency but I refuse to be taken advantage of and
> > pay a bogus $800 bill.
> >
> >
> > Colleen is making a big mistake. She should pay the bill, then sue the
> > company in Small Claims Court to recover her payments and costs. Her
> > present course leads only to more trouble.
> >
> >
> > Lisa of Gravette AR (9/12/02):
> > I had 4 phones with Cingular Wireless. We all lived in the state of
> > Arkansas and could talk unlimited to each other. This was great for
> > about 12 months into my contract. My first bill they sent me that was
> > incorrect was for $2600. I was very upset. I called, was on hold for at
> > least one hour. I then was told they would have to send it to a
> > auditing department. They told me it would take 10 days to resolve the
> > problem. The next phone bill was only $1600.00. I normally have $100.00
> > phone bills. This continues for 5 months. I was overcharged in the end
> > $280.00. I knew I had to pay it because they would send it to
> > collections. I didn't feel I could go to an attorney and that cost me
> > more. I found this web site and decided to least warn people of this
> > company. They were rude and not caring at all with my situation.
> >
> >
> > Hours on the phone was the most upsetting. I now know what they mean
> > about going "postal" I threw my phone across my yard after being on
> > hold for one hour and finally getting someone, telling them my problem
> > and then I lost the signal. The feeling that I had no control over the
> > situation that I was just waiting for them to tell me how much I owed
> > them. I was able to get out of my contract without paying a penalty.
> >
> >
> > Deborah of Nashua NJ (6/14/01):
> > I have a nationwide calling plan with Cingular Wireless (Digital Edge
> > USA) with 550 prepaid minutes/month at a flat rate of $70, no roaming
> > or long distance anytime, and the calls can be placed from anywhere to
> > anywhere in the US.
> >
> > Cingular applies minutes that I incur outside of their "local" coverage
> > area (i.e., roamer minutes) to the following month's bill, on the
> > premise that these calls don't show up in their system right away, as
> > they are from other carriers. Cingular does not adjust the current
> > month for any unused minutes in the month in which the calls were
> > ACTUALLY MADE. As such, I get double-billed for these minutes; once in
> > the unused pre-paid minutes for the month in which the calls were
> > placed, and then again when the calls show up in the following month.
> >
> >
> > This practice causes my airtime for the next period to exceed my limit
> > of 550 minutes, resulting in additional fees and taxes over and above
> > the pre-paid charge. This practice also leaves the consumer completely
> > in the dark regarding how many minutes to expect on their monthly bill
> > ... my cellular telephone only tracks calls in real-time, when they are
> > actually made, not when they might show up on my Cingular bill.
> >
> >
> > It seems to me that Cingular should be going back and retroactively
> > applying roamer minutes to any unused time from the month in which the
> > calls were ACTUALLY PLACED, rather than billing them against a period
> > in which they did not occur, and do not pertain to. I have complained
> > about this practice to Cingular's customer service department with no
> > satisfaction (I was treated rudely and laughed at by their
> > representative, Ms. Kara Hannah, for making the suggestion).
> >
> >
> > It has been pointed out to me that this was disclosed in the agreement
> > that I signed when I entered into the contract with Cingular, and as
> > such, it is legal for them to perpetrate this billing practice on their
> > customers. However, in my opinion, even though it may be legal, that
> > doesn't make it ethical or right. Is there any logical reason why a
> > reasonable comsumer should have to accept this type of billing
> > practice?
> >
> >
> > My cell phone bills for the last two months, and on one other, prior
> > occasion, have been between $100-140, when they should have been about
> > $75.
> >
> >
> > Jasmine of Los Angeles (6/4/01):
> > My Supervisor and I went to Cingular to inquire about opening a new
> > account. We had two problems with the process. First, we inquired about
> > a business account. We explained that we had very specific needs, as we
> > travel a lot and conduct a great deal of business on the phone from all
> > over the country. The representative shared that Cingular had the
> > perfect phone to fit our needs. It was not and we had to battle with
> > them to exchange the phone without charging although the representative
> > lied about the functions this phone had.
> >
> > In addition, when we initially made the purchase, the Associate
> > explained that Cingular offered flexible plans to fit our specific
> > needs. He went on to advise us that we should select the Local plan for
> > home and switch to a national plan when we travelled. We decided to do
> > this as he emphasized repeatedly the fact that this was a simple and
> > cost effective process. Moreover he assured us that there were no
> > hidden fees if we chose to switch the plan.
> >
> >
> > Two months later after trying to switch the plans the way we'd been
> > told we could do, we were advised against this action because of the
> > fees that would accrue for roaming charges if the cycle had not been
> > completed. I tried to inquire regarding the matter to see if another
> > plan may fit our needs but to no avail. I explained that we wished to
> > cancel the service as the terms of the contract had been totally
> > misrepresented and falsified. Cingular Wireless agreed to cancel the
> > contract but insists on us paying the $150.00 fee, which we feel is
> > completely unfair.
> >
> >
> > We refuse to pay the fee as the Sales Associate who sold us the
> > contract was new on the job (only a few days with the company) which I
> > was told by the Manager early on after an earlier descrepincy with the
> > phone. We have had the service for two months and have had nothing but
> > problems from PacBell.
> >
> >
> > Kelly of California MO (2/8/01):
> > Once again I've spent nearly TWO HOURS on the phone trying to
> > straighten out my cell phone bill. We purchased this phone in St.
> > Joseph Missouri for use by our son in St. Joseph, in our hometown
> > (California Missouri), and all points in between. We purchased the
> > phone and service with Southwestern Bell Wireless (now Cingular) after
> > careful research. We were assured time and time again during the
> > purchasing process that use of this phone in St. Joseph, in our
> > hometown, and all points in between WOULD NOT result in roaming charges
> > or toll charges.
> >
> > However, each and every month since purchasing this phone we have
> > either had to call the Cingular office or go to the retail store to
> > straighten out billing problems. We have been and continue to be billed
> > roaming and toll charges even though we were ASSURED usage in the areas
> > described WOULD NOT result in these charges. Granted, each month the
> > charges have been removed and the customer service rep has promised the
> > problem has been fixed (after I spent hours on the phone), but we
> > continue to have problems.
> >
> >
> > When I have to spend TWO HOURS on the phone trying to fix a problem
> > that has been ongoing since July 2000, something is seriously wrong. I
> > called the customer service office at 4 pm CST on Jan. 25, 2001, and
> > spoke with Frank. After he checked things over and over again for over
> > 45 minutes, I grew tired of waiting and finally asked to speak with a
> > supervisor. Frank flatly refused to allow me speak with a supervisor! I
> > was forced to hang up and call back immediately. I then finally spoke
> > with a supervisor named Gary who saw the problem and promised to fix it
> > and call me back with the correct billing amount. I waited over an hour
> > to hear from him (after he promised to call back in 5 or 10 minutes)
> > and finally had to leave for a meeting that I was already late for. He
> > finally called an hour and a half later and left a message on my
> > answering machine that he would call the next day (1/26) but he never
> > called back.
> >
> >
> > To say that I find this type of treatment unacceptable would be an
> > understatement! The time and effort I have been forced to put into
> > trying to correct something I'm not even at fault for is ridiculous! I
> > have contacted Cingular through their website (email) at least six
> > times and called their office several times, only to be put on hold.
> > Nothing I have done has helped! They WILL NOT contact me regarding this
> > billing dispute!
> >
> >
> > Jim P wrote:
> > > Well, I got my new phones that I ordered on-line from Cingular on the
> > 27th
> > > of Dec.
> > > Everything seemed ok until my phone would not accept the sim card.
> > > (Unauthorized sim) That one had one of my old numbers from Sprint
> > that was
> > > being ported over to my new phone. It took 4 days to finally fix the
> > problem
> > > and after several hours of talking to tech support. I look online
> > today at
> > > my account and there is my first bill for $266.00
> > > After a very unsatisfying conversation with a rude rep, I find that
> > they
> > > have charged me for numerous things that were
> > > not explained to me in any way, shape or form. I purchased the family
> >
> > > plan1250 with 4 free phones, so I was thinking my first bill was
> > going to be
> > > about $150'ish. Boy was I wrong.
> > > Is this going to be typical from Cingular? I was a long-time Sprint
> > > customer, and in a way, I am regretting leaving.
> >
>
>
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