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- 08-22-2005, 06:51 PM #1Kathleen AndersonGuest
I submitted a claim today for an I836 that got melted when it fell into a
Frialator (sp?). The claim process went very well, until they told me there
was a $100 deductible. On this page:
http://www.nextel.com/en/support/ser...tect_ins.shtml and
in the downloadable brochure at
http://www.nextel.com/assets/pdfs/en...ct_protect.pdf
the I836 is not on the list of phones with a $100 deductible. They said they
were sorry about that, sorry that the web site and the brochure were out of
date, nothing they can do, the deductible is still $100.
Any thoughts on whether this is worth pursuing? Has anyone ever had any luck
with Nextel in a similar situation?
Thanks,
--
~ Kathleen Anderson
› See More: Direct Protect Deductible question
- 08-22-2005, 09:51 PM #2DevilsPGDGuest
Re: Direct Protect Deductible question
In message <[email protected]> "Kathleen
Anderson" <[email protected]> wrote:
>I submitted a claim today for an I836 that got melted when it fell into a
>Frialator (sp?). The claim process went very well, until they told me there
>was a $100 deductible. On this page:
>http://www.nextel.com/en/support/ser...tect_ins.shtml and
>in the downloadable brochure at
>http://www.nextel.com/assets/pdfs/en...ct_protect.pdf
>the I836 is not on the list of phones with a $100 deductible. They said they
>were sorry about that, sorry that the web site and the brochure were out of
>date, nothing they can do, the deductible is still $100.
>
>Any thoughts on whether this is worth pursuing? Has anyone ever had any luck
>with Nextel in a similar situation?
Go up the chain, ask for a manager or start writing letters.
If you become annoying enough they'll give you what you want so that
you'll go away (especially since you're right)
--
Save the whales. Collect the whole set.
- 08-23-2005, 09:36 PM #3dr.newsGuest
Re: Direct Protect Deductible question
There is an insurance complaint board in each state. I had a problem with
Lockline, and they gave me the run-around. I filed a complaint on day 1;
day 2 lockline called and asked me if I could help them get this complaint
settled; day 3 they sent me a "check". Getting a complaint thru the state
insurance regulator agency must be "a big deal." Save a copy of the web
site (print screen) as well as the brochure. If it is out of date, that
isn't your problem; and while unintentional, sounds like FRAUD, and your
state agency will want to see this fixed; and the insurance folks will want
your complaint to go away.
Check out your states insurance watch-dogs; and make sure that you have the
name of the insurance company that is legally registered to offer that
service in your state. The real name... not a dba. dr.
--
dr.news Better Price? (not better than you deserve, just more than you are
used to)
If I can help: [email protected]te-the-obvious or thru this
notes forum.
home of the better priced phone and service:
http://free.better-price.biz
"DevilsPGD" <[email protected]> wrote in message
news:[email protected]...
> In message <[email protected]> "Kathleen
> Anderson" <[email protected]> wrote:
>
>>I submitted a claim today for an I836 that got melted when it fell into a
>>Frialator (sp?). The claim process went very well, until they told me
>>there
>>was a $100 deductible. On this page:
>>http://www.nextel.com/en/support/ser...tect_ins.shtml
>>and
>>in the downloadable brochure at
>>http://www.nextel.com/assets/pdfs/en...ct_protect.pdf
>>the I836 is not on the list of phones with a $100 deductible. They said
>>they
>>were sorry about that, sorry that the web site and the brochure were out
>>of
>>date, nothing they can do, the deductible is still $100.
>>
>>Any thoughts on whether this is worth pursuing? Has anyone ever had any
>>luck
>>with Nextel in a similar situation?
>
> Go up the chain, ask for a manager or start writing letters.
>
> If you become annoying enough they'll give you what you want so that
> you'll go away (especially since you're right)
>
> --
> Save the whales. Collect the whole set.
>
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