Direct Protect Deductible question

I submitted a claim today for an I836 that got melted when it fell into a
Frialator (sp?). The claim process went very well, until they told me there
was a $100 deductible. On this page:
http://www.nextel.com/en/support/ser...tect_ins.shtml and
in the downloadable brochure at
http://www.nextel.com/assets/pdfs/en...ct_protect.pdf
the I836 is not on the list of phones with a $100 deductible. They said they
were sorry about that, sorry that the web site and the brochure were out of
date, nothing they can do, the deductible is still $100.

Any thoughts on whether this is worth pursuing? Has anyone ever had any luck
with Nextel in a similar situation?

Thanks,

--

~ Kathleen Anderson

In message <XpuOe.1300$L77.822@newssvr19.news.prodigy.com> "Kathleen
Anderson" <spiderwebwoman@mvps.org> wrote:

>I submitted a claim today for an I836 that got melted when it fell into a
>Frialator (sp?). The claim process went very well, until they told me there
>was a $100 deductible. On this page:
>http://www.nextel.com/en/support/ser...tect_ins.shtml and
>in the downloadable brochure at
>http://www.nextel.com/assets/pdfs/en...ct_protect.pdf
>the I836 is not on the list of phones with a $100 deductible. They said they
>were sorry about that, sorry that the web site and the brochure were out of
>date, nothing they can do, the deductible is still $100.
>
>Any thoughts on whether this is worth pursuing? Has anyone ever had any luck
>with Nextel in a similar situation?

Go up the chain, ask for a manager or start writing letters.

If you become annoying enough they'll give you what you want so that
you'll go away (especially since you're right)

--
Save the whales. Collect the whole set.

There is an insurance complaint board in each state. I had a problem with
Lockline, and they gave me the run-around. I filed a complaint on day 1;
day 2 lockline called and asked me if I could help them get this complaint
settled; day 3 they sent me a "check". Getting a complaint thru the state
insurance regulator agency must be "a big deal." Save a copy of the web
site (print screen) as well as the brochure. If it is out of date, that
isn't your problem; and while unintentional, sounds like FRAUD, and your
state agency will want to see this fixed; and the insurance folks will want
your complaint to go away.

Check out your states insurance watch-dogs; and make sure that you have the
name of the insurance company that is legally registered to offer that
service in your state. The real name... not a dba. dr.
--
dr.news Better Price? (not better than you deserve, just more than you are
used to)
If I can help: dr.news@better-price.biz.delete-the-obvious or thru this
notes forum.
home of the better priced phone and service:
http://free.better-price.biz

"DevilsPGD" <spamsucks@crazyhat.net> wrote in message
news:id5lg1hehomhflirn1pvl6claipa7sohpq@4ax.com...
> In message <XpuOe.1300$L77.822@newssvr19.news.prodigy.com> "Kathleen
> Anderson" <spiderwebwoman@mvps.org> wrote:
>
>>I submitted a claim today for an I836 that got melted when it fell into a
>>Frialator (sp?). The claim process went very well, until they told me
>>there
>>was a $100 deductible. On this page:
>>http://www.nextel.com/en/support/ser...tect_ins.shtml
>>and
>>in the downloadable brochure at
>>http://www.nextel.com/assets/pdfs/en...ct_protect.pdf
>>the I836 is not on the list of phones with a $100 deductible. They said
>>they
>>were sorry about that, sorry that the web site and the brochure were out
>>of
>>date, nothing they can do, the deductible is still $100.
>>
>>Any thoughts on whether this is worth pursuing? Has anyone ever had any
>>luck
>>with Nextel in a similar situation?
>
> Go up the chain, ask for a manager or start writing letters.
>
> If you become annoying enough they'll give you what you want so that
> you'll go away (especially since you're right)
>
> --
> Save the whales. Collect the whole set.
>