Results 1 to 9 of 9
  1. #1
    Wayne Redick
    Guest
    I have been noticing a drastic degrade in DC service here lately in my area
    of upstate NY.I am getting " user unavailable" and delays in establishing
    connection with the walkie talkie features.I switched phones between my
    730,into a 710 and then into 530.Still happens.Anyone else experiencing
    this? Is Sprint /Nextel doing system work on the iDen network to cause this
    or has subscriber add ons just overloaded the system capabilities? Cellular
    has not been a real problem,calls get through 98% of the time.
    Wayne

    Albany,NY





    See More: Nextel direct connect service recently




  2. #2
    snipe523
    snipe523 is offline
    Newbie

    Posts
    1

    Quote Originally Posted by Wayne Redick
    I have been noticing a drastic degrade in DC service here lately in my area
    of upstate NY.I am getting " user unavailable" and delays in establishing
    connection with the walkie talkie features.I switched phones between my
    730,into a 710 and then into 530.Still happens.Anyone else experiencing
    this? Is Sprint /Nextel doing system work on the iDen network to cause this
    or has subscriber add ons just overloaded the system capabilities? Cellular
    has not been a real problem,calls get through 98% of the time.
    Wayne

    Albany,NY

    I live in Troy and have had some trouble with this but only maybe once or twice a day. It hasn't been enough that it has really bother me so far.



  3. #3
    Slim26
    Guest

    Dispatch

    Quote Originally Posted by Wayne Redick
    I have been noticing a drastic degrade in DC service here lately in my area
    of upstate NY.I am getting " user unavailable" and delays in establishing
    connection with the walkie talkie features.I switched phones between my
    730,into a 710 and then into 530.Still happens.Anyone else experiencing
    this? Is Sprint /Nextel doing system work on the iDen network to cause this
    or has subscriber add ons just overloaded the system capabilities? Cellular
    has not been a real problem,calls get through 98% of the time.
    Wayne

    Albany,NY

    The reason your Dispatch use is sucking is mostly because of where you live. The problem with Dispatch is that you can't handover a dispatch call from one cell to another, well, except in some cases, but its still in testing. standing still, you shouldn't have a problem unless the cell you are in is at capacity. In New York, as it is here in Los Angeles, the amount of cells needed to deal with the increase in users means that you are constantly handing over from one cell to another, which would be why your DC constantly fails. Also, remember that when you are trying to reach someone on DC that is in a phone call, you will get a "Failed" message.

    Out here in LA, dispatch has become almost worthless. Even when stationary, your handset is talking to anywhere from 3-7 Foreground channels, and the handset in a essence, is confused.

    The best thing I can tell you is, were working on it. The merger has absolutely nothing to do with it as we are not intermixing CDMA and iDEN at present.

    Hope that helps.



  4. #4
    Wayne Redick
    Guest

    Re: Nextel direct connect service recently


    "Slim26" <[email protected]> wrote in message
    news:[email protected]...
    >
    > Wayne Redick Wrote:
    >> I have been noticing a drastic degrade in DC service here lately in my
    >> area
    >> of upstate NY.I am getting " user unavailable" and delays in
    >> establishing
    >> connection with the walkie talkie features.I switched phones between
    >> my
    >> 730,into a 710 and then into 530.Still happens.Anyone else
    >> experiencing
    >> this? Is Sprint /Nextel doing system work on the iDen network to cause
    >> this
    >> or has subscriber add ons just overloaded the system capabilities?
    >> Cellular
    >> has not been a real problem,calls get through 98% of the time.
    >> Wayne
    >>
    >> Albany,NY

    >
    >
    > The reason your Dispatch use is sucking is mostly because of where you
    > live. The problem with Dispatch is that you can't handover a dispatch
    > call from one cell to another, well, except in some cases, but its
    > still in testing. standing still, you shouldn't have a problem unless
    > the cell you are in is at capacity. In New York, as it is here in Los
    > Angeles, the amount of cells needed to deal with the increase in users
    > means that you are constantly handing over from one cell to another,
    > which would be why your DC constantly fails. Also, remember that when
    > you are trying to reach someone on DC that is in a phone call, you will
    > get a "Failed" message.
    >
    > Out here in LA, dispatch has become almost worthless. Even when
    > stationary, your handset is talking to anywhere from 3-7 Foreground
    > channels, and the handset in a essence, is confused.
    >
    > The best thing I can tell you is, were working on it. The merger has
    > absolutely nothing to do with it as we are not intermixing CDMA and
    > iDEN at present.
    >
    > Hope that helps.
    >
    >
    > --
    > Slim26


    It sounds like you work for Nextel or at least its infrastructure.4 years
    ago when I first subbed to nextel I had no problems replying to direct
    connections.They went through quickly and smoothly.These days there is a
    delay,busy signal or I have to PTT 3-4 times to make connection.And no I am
    not PTT happy.Same thing happened to our warehouse folks so much over the
    last year that the manager there was thinking of going back to a Two Way
    radio repeater system for coverage in warehouse.Instead they chose a
    Motorola radio called DTR ( digitial trunked radio) that operates on
    frequency hopping 900mhz channels.No FCC license required,looks,sound and
    acts like Nextel but no monthly service plans.Limited coverage inside
    building and groound but it works and covers our 970,000 sq ft building.We
    saved about $650 a month replacing Nextel handsets with these.Managers and
    foremen still have Nextel for when they are off property or need cellular or
    NW DC.Wish Nextel worked with the DTR radios.
    I will hang in there with Nextel until the cows come home but I have
    noticed service problems on the DC side.Cellular has been same as it was.And
    the Nextmail service feature comes in really handy leaving voicemessages and
    memos on our employee email accounts.
    Most if not all of my "failure" messages on DC are not when other person is
    in a cal but sitting there waiting for my DC reply to them.
    I look forward to when Nextel/Sprint approaches us about putting thier site
    equipment on our repeater tower sites,because after the shafting they gave
    us as a Nextel dealership we are going to require BIG MONEY from nextel.We
    have 2 sites that are located in difficult areas where locals do not want
    any more towers built.For once we will have Nextel Partners or whoever by
    the nads.Counting the days.





  5. #5
    johndoe
    Guest

    Re: Nextel direct connect service recently

    Network was out for about three hours in the Tampa Bay, Florida area today.
    Service seems like it's only getting worse.





  6. #6
    Slim26
    Guest

    Quote Originally Posted by johndoe
    Network was out for about three hours in the Tampa Bay, Florida area today.
    Service seems like it's only getting worse.
    Most times it isn't the network, but a cell, or group of cells that are out. It could be anything from a T1 issue, to something as simple as an HVAC unit going out ad the site overheating. Was there a power outage in the area?

    There is never an outage during the day (5:00 AM to 11:00 PM) that is on purpose. The main reasons for outages are external issues that Nextel has no control over. I am not "Sticking up" for Nextel, but other carriers have the same problems. Loss of AC power, external T1 issues, and HVAC units going out are the main reasons we have outages. If you lost your signal over a LARGE area, then there was probably an external issue and I'm sure Nextel was on top of it trying to get the issue resolved.

    Recently we had a power outage in the Los Angeles area, knocked out power to something like a 30 square mile area, and Nextel was on top of it trying to get everything back online. The problem is, you have anywhere from 50-150 sites in any given 30 square mile area. It is quite expensive to have 1 backup generator for every site, and imagine how long it would take a team of 5-7 techs to roll generator to each and every one. There comes a point when management decides to hold off and wait for power to be restored.

    I'm not saying every case of an outage is external, but most of the time, it is. Modules go bad in radios, a radio times out, and you get call blocking. It happens with every carrier. The benefit of Nextels iDEN system is that you can lose a large portion of the site and still have coverage, although it is reduced significantly. iDEN works, actually very well. Yes, there are noise floor issues, but the amount of subscribers you can have in one cell is much greater than that of CDMA. CDMA can have, fogrive me, its been a while since CDMA school, something like 80 subscribers per cell, all sharing the same frequency. In actuality, you get above 30-40 and that noise is like trying to talk at a crowded party. You can only raise your voice so much, and at some point talking is useless. TDMA uses individual frequencies for each user. The benefit to that is you have a dedicated frequency and the external noise isn't as much of a factor. Of course the reuse is also an issue, but I have to say that Nextel is doing pretty close to the best they can with what they've got.

    Anyways, sorry for my rambling. Just don't bash them too much. I can honestly say that they are doing the best they can to keep you happy. I know for a fact that Engineers and Techs investigate EVERY complaint about service. Sometimes a complaint brings up an issue that nobody has noticed, and other times it ends up being that you are inside a steel building wondering why you get no coverage. If its really that bad though, seriously call and complain. Have detailed information, where and when you tried to place the calls and so on. It may just be an issue that can't be fixed. The only way to know is to complain.



  7. #7
    Bill Roland
    Guest

    Re: Nextel direct connect service recently

    Did any of you report it to NEXTEL? They have been very responsive when I
    have sent in network trouble reports. Just an idea.

    "Slim26" <[email protected]> wrote in message
    news:[email protected]...
    >
    > johndoe Wrote:
    >> Network was out for about three hours in the Tampa Bay, Florida area
    >> today.
    >> Service seems like it's only getting worse.

    >
    > Most times it isn't the network, but a cell, or group of cells that are
    > out. It could be anything from a T1 issue, to something as simple as an
    > HVAC unit going out ad the site overheating. Was there a power outage
    > in the area?
    >
    > There is never an outage during the day (5:00 AM to 11:00 PM) that is
    > on purpose. The main reasons for outages are external issues that
    > Nextel has no control over. I am not "Sticking up" for Nextel, but
    > other carriers have the same problems. Loss of AC power, external T1
    > issues, and HVAC units going out are the main reasons we have outages.
    > If you lost your signal over a LARGE area, then there was probably an
    > external issue and I'm sure Nextel was on top of it trying to get the
    > issue resolved.
    >
    > Recently we had a power outage in the Los Angeles area, knocked out
    > power to something like a 30 square mile area, and Nextel was on top of
    > it trying to get everything back online. The problem is, you have
    > anywhere from 50-150 sites in any given 30 square mile area. It is
    > quite expensive to have 1 backup generator for every site, and imagine
    > how long it would take a team of 5-7 techs to roll generator to each
    > and every one. There comes a point when management decides to hold off
    > and wait for power to be restored.
    >
    > I'm not saying every case of an outage is external, but most of the
    > time, it is. Modules go bad in radios, a radio times out, and you get
    > call blocking. It happens with every carrier. The benefit of Nextels
    > iDEN system is that you can lose a large portion of the site and still
    > have coverage, although it is reduced significantly. iDEN works,
    > actually very well. Yes, there are noise floor issues, but the amount
    > of subscribers you can have in one cell is much greater than that of
    > CDMA. CDMA can have, fogrive me, its been a while since CDMA school,
    > something like 80 subscribers per cell, all sharing the same frequency.
    > In actuality, you get above 30-40 and that noise is like trying to talk
    > at a crowded party. You can only raise your voice so much, and at some
    > point talking is useless. TDMA uses individual frequencies for each
    > user. The benefit to that is you have a dedicated frequency and the
    > external noise isn't as much of a factor. Of course the reuse is also
    > an issue, but I have to say that Nextel is doing pretty close to the
    > best they can with what they've got.
    >
    > Anyways, sorry for my rambling. Just don't bash them too much. I can
    > honestly say that they are doing the best they can to keep you happy.
    > I know for a fact that Engineers and Techs investigate EVERY complaint
    > about service. Sometimes a complaint brings up an issue that nobody
    > has noticed, and other times it ends up being that you are inside a
    > steel building wondering why you get no coverage. If its really that
    > bad though, seriously call and complain. Have detailed information,
    > where and when you tried to place the calls and so on. It may just be
    > an issue that can't be fixed. The only way to know is to complain.
    >
    >
    > --
    > Slim26
    > ------------------------------------------------------------------------
    > Cell Phone Forums: http://cellphoneforums.net
    > View this thread: http://cellphoneforums.net/t190801.html
    >






  8. #8
    Wayne Redick
    Guest

    Re: Nextel direct connect service recently

    I did report the issues to Nextel.Also called it into local Nextel Repairs
    shops.We used to have a Nextel Direct shop locally but they closed up
    earlier this year.Now all we have left is resellers and repair dealerships
    owned locally.New faces and somewhat better attitudes now.




    "Bill Roland" <[email protected]> wrote in message
    news:QXC5f.6873$OM4.307@dukeread06...
    > Did any of you report it to NEXTEL? They have been very responsive when I
    > have sent in network trouble reports. Just an idea.
    >
    > "Slim26" <[email protected]> wrote in message
    > news:[email protected]...
    >>
    >> johndoe Wrote:
    >>> Network was out for about three hours in the Tampa Bay, Florida area
    >>> today.
    >>> Service seems like it's only getting worse.

    >>
    >> Most times it isn't the network, but a cell, or group of cells that are
    >> out. It could be anything from a T1 issue, to something as simple as an
    >> HVAC unit going out ad the site overheating. Was there a power outage
    >> in the area?
    >>
    >> There is never an outage during the day (5:00 AM to 11:00 PM) that is
    >> on purpose. The main reasons for outages are external issues that
    >> Nextel has no control over. I am not "Sticking up" for Nextel, but
    >> other carriers have the same problems. Loss of AC power, external T1
    >> issues, and HVAC units going out are the main reasons we have outages.
    >> If you lost your signal over a LARGE area, then there was probably an
    >> external issue and I'm sure Nextel was on top of it trying to get the
    >> issue resolved.
    >>
    >> Recently we had a power outage in the Los Angeles area, knocked out
    >> power to something like a 30 square mile area, and Nextel was on top of
    >> it trying to get everything back online. The problem is, you have
    >> anywhere from 50-150 sites in any given 30 square mile area. It is
    >> quite expensive to have 1 backup generator for every site, and imagine
    >> how long it would take a team of 5-7 techs to roll generator to each
    >> and every one. There comes a point when management decides to hold off
    >> and wait for power to be restored.
    >>
    >> I'm not saying every case of an outage is external, but most of the
    >> time, it is. Modules go bad in radios, a radio times out, and you get
    >> call blocking. It happens with every carrier. The benefit of Nextels
    >> iDEN system is that you can lose a large portion of the site and still
    >> have coverage, although it is reduced significantly. iDEN works,
    >> actually very well. Yes, there are noise floor issues, but the amount
    >> of subscribers you can have in one cell is much greater than that of
    >> CDMA. CDMA can have, fogrive me, its been a while since CDMA school,
    >> something like 80 subscribers per cell, all sharing the same frequency.
    >> In actuality, you get above 30-40 and that noise is like trying to talk
    >> at a crowded party. You can only raise your voice so much, and at some
    >> point talking is useless. TDMA uses individual frequencies for each
    >> user. The benefit to that is you have a dedicated frequency and the
    >> external noise isn't as much of a factor. Of course the reuse is also
    >> an issue, but I have to say that Nextel is doing pretty close to the
    >> best they can with what they've got.
    >>
    >> Anyways, sorry for my rambling. Just don't bash them too much. I can
    >> honestly say that they are doing the best they can to keep you happy.
    >> I know for a fact that Engineers and Techs investigate EVERY complaint
    >> about service. Sometimes a complaint brings up an issue that nobody
    >> has noticed, and other times it ends up being that you are inside a
    >> steel building wondering why you get no coverage. If its really that
    >> bad though, seriously call and complain. Have detailed information,
    >> where and when you tried to place the calls and so on. It may just be
    >> an issue that can't be fixed. The only way to know is to complain.
    >>
    >>
    >> --
    >> Slim26
    >> ------------------------------------------------------------------------
    >> Cell Phone Forums: http://cellphoneforums.net
    >> View this thread: http://cellphoneforums.net/t190801.html
    >>

    >
    >






  9. #9
    gs
    Guest

    Re: Nextel direct connect service recently

    I live just south of hanover pa and my service SUCKS! I can't use my phone
    in my house.
    My wife just changed to Sprint and she gets 2-3 bars, even in the basement!
    I just resigned for another 2 years because I use it at work alot. Now I am
    regretting every minute of it!





  • Similar Threads