FU Nextel!

"Scout" <[email protected]> wrote in message
news:[email protected]...
>
> I called and emailed First Revenue Assurance and made a formal complaint
> in which I tried to lay out the problem so they could understand. Their
> response was to escalate the number of harassment calls to sometimes twice
> an hour. They ate up all my minutes, made my phone ring constantly which
> got me in trouble at work, raised my blood pressure, gave me lectures on
> paying my bills and being kind to people who call me on the phone to
> harass me, and finally, forced me to waste my time fixing their system.
>

Rather than ***** about them--which will get you nowhere--why don't you
complain on the FTC web site of their repeated violations of the Fair Debt
Collection Practices Act?

You can also complain to the Pennsylvania Attorney General (probably on
their web site).

You can do a Google search for lawyers that sue collection agencies over
FDCPA violations, and you may be entitled to civil penalties of $2000 per
occurrence.

Collection agencies have legal restrictions placed on them to not disclose
the details of debts to third parties (Mr. Walsh is entitled to his privacy,
the First Revenue had no right to discuss his debt with you. They should
have first confirmed that YOU were Joe Walsh). They are also barred from
making repeated phone calls on the same day.

So, are you going to take action?

---

› See More: FU Nextel!

"Jeremy" <[email protected]> wrote in message
news:JWFJf.262$gh4.15@trnddc06...
> "Scout" <[email protected]> wrote in message
> news:[email protected]...
>>
>> I called and emailed First Revenue Assurance and made a formal complaint
>> in which I tried to lay out the problem so they could understand. Their
>> response was to escalate the number of harassment calls to sometimes
>> twice an hour. They ate up all my minutes, made my phone ring constantly
>> which got me in trouble at work, raised my blood pressure, gave me
>> lectures on paying my bills and being kind to people who call me on the
>> phone to harass me, and finally, forced me to waste my time fixing their
>> system.
>>
>
> Rather than ***** about them--which will get you nowhere--why don't you
> complain on the FTC web site of their repeated violations of the Fair Debt
> Collection Practices Act?
>
> You can also complain to the Pennsylvania Attorney General (probably on
> their web site).
>
> You can do a Google search for lawyers that sue collection agencies over
> FDCPA violations, and you may be entitled to civil penalties of $2000 per
> occurrence.
>
> Collection agencies have legal restrictions placed on them to not disclose
> the details of debts to third parties (Mr. Walsh is entitled to his
> privacy, the First Revenue had no right to discuss his debt with you.
> They should have first confirmed that YOU were Joe Walsh). They are also
> barred from making repeated phone calls on the same day.
>
> So, are you going to take action?

Thanks for the good advice Jeremy. I have taken action and my phone number
has been changed. I'm still not satisfied that the system has improved, and
will look into making a complaint to the FTC.
Scout

"DJ Mello" <[email protected]> wrote in message
news[email protected]...
>
> Scout Wrote:
>> oh man,
>> so i buy a nextel phone. they give me a number. it turns out the
>> number
>> belonged to a guy who owes nextel $300. So Nextel hires these
>> jerkoffs:
>> First Revenue Assurance, (303) 595-8100, 200 Fillmore St Ste 200,
>> Denver, CO
>> 80206 to harass me. After 5 or 6 calls where I explain I'm not Joe W.,
>> and
>> each time they promise to correct the mistake, they call a 7th time.
>>
>> Well this is chewing up my allotted minutes, and I'm running out of
>> paitience, and I say, "For god's sake, can't you guys figure out that
>> you're
>> harassing a new customer? You gave me Joe W.'s friggin number!"
>>
>> Well, this pisses off the ***** at the other end of the line who cusses
>> me
>> out and hangs up on me.
>>
>> So FU Nextel, FU First Revenue Assurance (feel free to call at (303)
>> 595-8100 and ask for any incompetent asswipe; be sure to give them a
>> hard
>> time.
>>
>> ~Not Joe W., and I pay my bills.
>
> Something doesn't sound right here. #1: Nextel doesn't give new
> customers OLD phone numbers from a previous customer! So I don't know
> how that happened, are you sure that's what happened? Maybe that
> company just has the wrong number. From my understanding, once an
> account is closed for whatever reason, that phone number dies with it,
> and can't be re-used! So that's what confuses me with your situation.

Not true- they recycle numbers all the time.

"Scott" <[email protected]> wrote in message
news:[email protected]...
>
> "DJ Mello" <[email protected]> wrote in message
> news[email protected]...
>>
>> Scout Wrote:
>>> oh man,
>>> so i buy a nextel phone. they give me a number. it turns out the
>>> number
>>> belonged to a guy who owes nextel $300. So Nextel hires these
>>> jerkoffs:
>>> First Revenue Assurance, (303) 595-8100, 200 Fillmore St Ste 200,
>>> Denver, CO
>>> 80206 to harass me. After 5 or 6 calls where I explain I'm not Joe W.,
>>> and
>>> each time they promise to correct the mistake, they call a 7th time.
>>>
>>> Well this is chewing up my allotted minutes, and I'm running out of
>>> paitience, and I say, "For god's sake, can't you guys figure out that
>>> you're
>>> harassing a new customer? You gave me Joe W.'s friggin number!"
>>>
>>> Well, this pisses off the ***** at the other end of the line who cusses
>>> me
>>> out and hangs up on me.
>>>
>>> So FU Nextel, FU First Revenue Assurance (feel free to call at (303)
>>> 595-8100 and ask for any incompetent asswipe; be sure to give them a
>>> hard
>>> time.
>>>
>>> ~Not Joe W., and I pay my bills.
>>
>> Something doesn't sound right here. #1: Nextel doesn't give new
>> customers OLD phone numbers from a previous customer! So I don't know
>> how that happened, are you sure that's what happened? Maybe that
>> company just has the wrong number. From my understanding, once an
>> account is closed for whatever reason, that phone number dies with it,
>> and can't be re-used! So that's what confuses me with your situation.
>
> Not true- they recycle numbers all the time.
>
>
>

It is doubtful that Sprint deliberately instructed their collection agency
to harass an innocent third party. It is more likely that the agency
employs dimwits, working for not much above minimum wage, who couldn't care
less that they were calling the wrong number (probably dialed by a
predictive dialer) and who didn't want to bother submitting a report to
their management to delete the phone number from the account records.

A formal complaint to the FTC or state regulatory agency will usually get
the agency's attention. A formal complaint to Nextel may also result in
their calling their agency and asking for an explanation and correction.

Complaining to the agency directly will not result in anything. Go to the
FTC web site, spend 5 minutes filing the complaint, then put your feet up
and watch as the calls soon stop.