DO NOT USE NEXTEL!

After 18 months of nightmare dealing with Nextel customer service I have
been trying for the past two months to cancel. I cancel, get a confirmation
# and then get a bill. When I call customer service, they are "confused
about why it's still active". There is no way these people can be this
stupid! I've never had this problem with other carriers. The phone is
great, the coverage is great, but it is a complete nightmare dealing with
the utterly incompetent customer service people!

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› See More: DO NOT USE NEXTEL!

You should move to the Detroit area. Customer service is fantastic here.
I've had a couple of minor problems, one due to my own stupidity with their
dial-up Internet service, and they hung in with me, on the phone until they
were solved. Nice people, good service and coverage at a fair price.
Doesn't get any better than that

Dave

"Jouster" <[email protected]> wrote in message
news:[email protected]...
> After 18 months of nightmare dealing with Nextel customer service I have
> been trying for the past two months to cancel. I cancel, get a
confirmation
> # and then get a bill. When I call customer service, they are "confused
> about why it's still active". There is no way these people can be this
> stupid! I've never had this problem with other carriers. The phone is
> great, the coverage is great, but it is a complete nightmare dealing with
> the utterly incompetent customer service people!
>
>
>

it's not that big of a problem ! Your not paying it cause your service is
dead so stop bad mouthing them ! HELL of alot better then ATT !

"Jouster" <[email protected]> wrote in message
news:[email protected]...
> After 18 months of nightmare dealing with Nextel customer service I have
> been trying for the past two months to cancel. I cancel, get a
confirmation
> # and then get a bill. When I call customer service, they are "confused
> about why it's still active". There is no way these people can be this
> stupid! I've never had this problem with other carriers. The phone is
> great, the coverage is great, but it is a complete nightmare dealing with
> the utterly incompetent customer service people!
>
>
>

Me too... Havn't really had any issues with customer service at Nextel..
They are nice people, and they have always helped me solve my problems in a
timely matter.


"Dave Wolff" <[email protected]> wrote in message
news:[email protected]...
> You should move to the Detroit area. Customer service is fantastic here.
> I've had a couple of minor problems, one due to my own stupidity with
their
> dial-up Internet service, and they hung in with me, on the phone until
they
> were solved. Nice people, good service and coverage at a fair price.
> Doesn't get any better than that
>
> Dave
>
> "Jouster" <[email protected]> wrote in message
> news:[email protected]...
> > After 18 months of nightmare dealing with Nextel customer service I have
> > been trying for the past two months to cancel. I cancel, get a
> confirmation
> > # and then get a bill. When I call customer service, they are "confused
> > about why it's still active". There is no way these people can be this
> > stupid! I've never had this problem with other carriers. The phone is
> > great, the coverage is great, but it is a complete nightmare dealing
with
> > the utterly incompetent customer service people!
> >
> >
> >
>
>

Ok, I'll quit using Nextel because you say so. Get a grip, man. I have no
gripes what so ever with Nextel CS.


"Jouster" <[email protected]> wrote in message
news:[email protected]...
> After 18 months of nightmare dealing with Nextel customer service I have
> been trying for the past two months to cancel. I cancel, get a
confirmation
> # and then get a bill. When I call customer service, they are "confused
> about why it's still active". There is no way these people can be this
> stupid! I've never had this problem with other carriers. The phone is
> great, the coverage is great, but it is a complete nightmare dealing with
> the utterly incompetent customer service people!
>
>
>

I cancelled them too and they gave me hell! The stupid retail store
lied to me as well as customer service thinking us as consumers are so
dumb not to see things coming. The guy at the retail store was on hold
for over an hour to cancel and said that Nextel does this in hopes you
will hang up and not cancel in your alloted time frame. I hated the
service here in CA because of soooo many dead spots. It's funny, my
friend has Nextel, but uses my phone all the time because of the areas
that he cannot use his. His company pays for it and he says he would
never go for it!!!

"Ben Skversky" <[email protected]> wrote in article
<[email protected]>:
> Ok, I'll quit using Nextel because you say so. Get a grip, man. I have no
> gripes what so ever with Nextel CS.
>
>
> "Jouster" <[email protected]> wrote in message
> news:[email protected]...
> > After 18 months of nightmare dealing with Nextel customer service I have
> > been trying for the past two months to cancel. I cancel, get a
> confirmation
> > # and then get a bill. When I call customer service, they are "confused
> > about why it's still active". There is no way these people can be this
> > stupid! I've never had this problem with other carriers. The phone is
> > great, the coverage is great, but it is a complete nightmare dealing with
> > the utterly incompetent customer service people!
> >
> >
> >
>
>

[posted via phonescoop.com - free web access to the alt.cellular groups]

Jason, do you expect intelligent people to believe your bull****??? Why
doesn't your friend get his own Verizon phone???? Does mommy know you are
playing on the family computer??


"Jason Lowe" <[email protected]> wrote in message
news:[email protected]...
> I cancelled them too and they gave me hell! The stupid retail store
> lied to me as well as customer service thinking us as consumers are so
> dumb not to see things coming. The guy at the retail store was on hold
> for over an hour to cancel and said that Nextel does this in hopes you
> will hang up and not cancel in your alloted time frame. I hated the
> service here in CA because of soooo many dead spots. It's funny, my
> friend has Nextel, but uses my phone all the time because of the areas
> that he cannot use his. His company pays for it and he says he would
> never go for it!!!
>
> "Ben Skversky" <[email protected]> wrote in article
> <[email protected]>:
> > Ok, I'll quit using Nextel because you say so. Get a grip, man. I have
no
> > gripes what so ever with Nextel CS.
> >
> >
> > "Jouster" <[email protected]> wrote in message
> > news:[email protected]...
> > > After 18 months of nightmare dealing with Nextel customer service I
have
> > > been trying for the past two months to cancel. I cancel, get a
> > confirmation
> > > # and then get a bill. When I call customer service, they are
"confused
> > > about why it's still active". There is no way these people can be
this
> > > stupid! I've never had this problem with other carriers. The phone
is
> > > great, the coverage is great, but it is a complete nightmare dealing
with
> > > the utterly incompetent customer service people!
> > >
> > >
> > >
> >
> >
>
> [posted via phonescoop.com - free web access to the alt.cellular groups]

Nextel will be utilizing the new split 3:1 compression towards the end of the year. For those who don't know what that means, it allowing twice as much data per timeslot.... double the capacity. Mind you, it will require the new phones which utilize t
hat, but transparent to the customer. Money that was going to be dumped in capacity sites will now be able to be spent on Expansion. Nextel has the largest digital footprint of all carriers... Notice how Sprint says, largest PCS coverage... hehe they
can't say digital. Verizon is huge when you add analog and roamers. Nextel is positive cash flow and retiring debt like crazy... cant wait until the expansion starts rolling in!!!



--
Posted via http://uglyphones.com Dedicated to help you get rid of your Ugly Phone!

All providers have some real winners in their service department.. if
you never had a problem with another provider... wow, consider
yourself lucky.



--
Posted via http://uglyphones.com Dedicated to help you get rid of your Ugly Phone!

You're the one that needs to get a grip. A company will equip their people
with phones and expect them to carry it for a good reason. After the
continued experience I've had, I definitely believe him.

I wish I had seen more info like this when I was shopping around.



"Ben Skversky" <[email protected]> wrote in message
news:[email protected]...
> Jason, do you expect intelligent people to believe your bull****??? Why
> doesn't your friend get his own Verizon phone???? Does mommy know you are
> playing on the family computer??
>
>
> "Jason Lowe" <[email protected]> wrote in message
> news:[email protected]...
> > I cancelled them too and they gave me hell! The stupid retail store
> > lied to me as well as customer service thinking us as consumers are so
> > dumb not to see things coming. The guy at the retail store was on hold
> > for over an hour to cancel and said that Nextel does this in hopes you
> > will hang up and not cancel in your alloted time frame. I hated the
> > service here in CA because of soooo many dead spots. It's funny, my
> > friend has Nextel, but uses my phone all the time because of the areas
> > that he cannot use his. His company pays for it and he says he would
> > never go for it!!!
> >
> > "Ben Skversky" <[email protected]> wrote in article
> > <[email protected]>:
> > > Ok, I'll quit using Nextel because you say so. Get a grip, man. I have
> no
> > > gripes what so ever with Nextel CS.
> > >
> > >
> > > "Jouster" <[email protected]> wrote in message
> > > news:[email protected]...
> > > > After 18 months of nightmare dealing with Nextel customer service I
> have
> > > > been trying for the past two months to cancel. I cancel, get a
> > > confirmation
> > > > # and then get a bill. When I call customer service, they are
> "confused
> > > > about why it's still active". There is no way these people can be
> this
> > > > stupid! I've never had this problem with other carriers. The phone
> is
> > > > great, the coverage is great, but it is a complete nightmare dealing
> with
> > > > the utterly incompetent customer service people!
> > > >
> > > >
> > > >
> > >
> > >
> >
> > [posted via phonescoop.com - free web access to the alt.cellular groups]
>
>

No asking you to drop it. Just giving potential customers some advice. If
I've turned off one potential customer, I've done them a favor and
potentially harmed Nextel's bottom line a bit for really bad service.


"Ben Skversky" <[email protected]> wrote in message
news:[email protected]...
> Ok, I'll quit using Nextel because you say so. Get a grip, man. I have no
> gripes what so ever with Nextel CS.
>
>
> "Jouster" <[email protected]> wrote in message
> news:[email protected]...
> > After 18 months of nightmare dealing with Nextel customer service I have
> > been trying for the past two months to cancel. I cancel, get a
> confirmation
> > # and then get a bill. When I call customer service, they are "confused
> > about why it's still active". There is no way these people can be this
> > stupid! I've never had this problem with other carriers. The phone is
> > great, the coverage is great, but it is a complete nightmare dealing
with
> > the utterly incompetent customer service people!
> >
> >
> >
>
>