Results 1 to 15 of 42
- 08-28-2003, 01:44 PM #1The ManGuest
Nextel Communications and Verizon Wireless tied for top honors for quality
of customer service in J.D. Powers and Associates' new survey of U.S.
wireless carriers. T-Mobile came in second with AT&T Wireless and Cingular
Wireless tied for third place. Sprint PCS ranked last among national
carriers. The study also revealed some interested statistics about U.S.
wireless customers. 55 percent of wireless subscribers surveyed contacted
customer service within the last 12 months. Among those who contacted
customer service, 76 percent used voice, 21 percent went to a carrier retail
store, and 3 percent used email or the Web. The average reported hold time
for a call to a carrier help line was 5 minutes, 36 seconds. The survey also
found that the percentage of subscribers planning to switch carriers
quadrupled among those whose carrier ranked below the industry average for
customer service.
For more on customer service in the wireless industry:
- see this press release
› See More: info: Nextel, Verizon Wireless top customer survey, TMOBILE 2nd ATTWS 3rd
- 08-28-2003, 02:48 PM #2N9WOSGuest
Re: Nextel, Verizon Wireless top customer survey, TMOBILE 2nd ATTWS 3rd
> For more on customer service in the wireless industry:
> - see this press release
>
?????????? You forgot to post the link
The one JD powers has out on wireless that i know of is.
http://www.jdpa.com/studies_jdpower/...asp?ID=2002098
- 08-28-2003, 03:13 PM #3Been ThereGuest
Re: Nextel, Verizon Wireless top customer survey, TMOBILE 2nd ATTWS 3rd
I didn't know Verizon was that bad!
"The Man" <I [email protected]> wrote in message
news:[email protected]...
> Nextel Communications and Verizon Wireless tied for top honors for quality
> of customer service in J.D. Powers and Associates' new survey of U.S.
> wireless carriers. T-Mobile came in second with AT&T Wireless and Cingular
>
- 08-28-2003, 03:31 PM #4jeffGuest
Re: Nextel, Verizon Wireless top customer survey, TMOBILE 2nd ATTWS 3rd
In article <[email protected]>, "N9WOS" <[email protected]> wrote:
>> For more on customer service in the wireless industry:
>> - see this press release
>>
>
>?????????? You forgot to post the link
>
>The one JD powers has out on wireless that i know of is.
>http://www.jdpa.com/studies_jdpower/...asp?ID=2002098
>
>
I found link try this
http://www.jdpower.com/news/releases...asp?ID=2003074
Jeff
- 08-28-2003, 05:18 PM #5Steven J SobolGuest
Re: info: Nextel, Verizon Wireless top customer survey, TMOBILE 2nd ATTWS 3rd
In alt.cellular.verizon The Man <I [email protected]> wrote:
> Nextel Communications and Verizon Wireless tied for top honors for quality
> of customer service in J.D. Powers and Associates' new survey of U.S.
> wireless carriers. T-Mobile came in second with AT&T Wireless and Cingular
Wow. Holy Handset, Batman! In the '02 JDP surveys it was AT&T and Verizon
that tied for first; actually, VZW took first in a bunch of major markets,
with AT&T taking first in a bunch of other major markets (I believe AT&T
had a few more #1's than Verizon did).
What happened?!
--
JustThe.net Internet & Multimedia Services
22674 Motnocab Road * Apple Valley, CA 92307-1950
Steve Sobol, Proprietor
888.480.4NET (4638) * 248.724.4NET * [email protected]
- 08-28-2003, 05:41 PM #6PhillipeGuest
Re: Nextel, Verizon Wireless top customer survey, TMOBILE 2nd ATTWS 3rd
In article
<[email protected]>,
"N9WOS" <[email protected]> wrote:
> http://www.jdpa.com/studies_jdpower/...asp?ID=2002098
That's last year. This year, dated August 28, 2003 is
http://www.jdpa.com/studies/pressrel...ID=769&CatID=3
- 08-28-2003, 08:48 PM #7Larry W4CSCGuest
Re: info: Nextel, Verizon Wireless top customer survey, TMOBILE 2nd ATTWS 3rd
On Thu, 28 Aug 2003 15:44:29 -0400, "The Man" <I [email protected]> wrote:
>Nextel Communications and Verizon Wireless tied for top honors for quality
>of customer service in J.D. Powers and Associates' new survey of U.S.
Oh, oh.....this is gonna be usenet trouble.....(c;
Where DID I leave that fire extinguisher??
Larry W4CSC
Isn't it becoming more practical by the day to make
Iraq's desert the new World Nuclear Waste Disposal Site?
- 08-28-2003, 08:49 PM #8Larry W4CSCGuest
Re: info: Nextel, Verizon Wireless top customer survey, TMOBILE 2nd ATTWS 3rd
On Thu, 28 Aug 2003 18:18:09 -0500, Steven J Sobol
<[email protected]> wrote:
>In alt.cellular.verizon The Man <I [email protected]> wrote:
>> Nextel Communications and Verizon Wireless tied for top honors for quality
>> of customer service in J.D. Powers and Associates' new survey of U.S.
>> wireless carriers. T-Mobile came in second with AT&T Wireless and Cingular
>
>Wow. Holy Handset, Batman! In the '02 JDP surveys it was AT&T and Verizon
>that tied for first; actually, VZW took first in a bunch of major markets,
>with AT&T taking first in a bunch of other major markets (I believe AT&T
>had a few more #1's than Verizon did).
>
>What happened?!
>
Are you sayin' VZ bribed 'em, Stevie?
Larry W4CSC
Isn't it becoming more practical by the day to make
Iraq's desert the new World Nuclear Waste Disposal Site?
- 08-28-2003, 11:02 PM #9Steven J SobolGuest
Re: info: Nextel, Verizon Wireless top customer survey, TMOBILE 2nd ATTWS 3rd
In alt.cellular.verizon Larry W4CSC <[email protected]> wrote:
>>What happened?!
>>
> Are you sayin' VZ bribed 'em, Stevie?
Naahhh, I'm questioning how Nextel knocked out AT&T. Verizon was at the
top last year too. Nextel was not.
--
JustThe.net Internet & Multimedia Services
22674 Motnocab Road * Apple Valley, CA 92307-1950
Steve Sobol, Proprietor
888.480.4NET (4638) * 248.724.4NET * [email protected]
- 08-29-2003, 06:07 AM #10RichardGuest
Re: Nextel, Verizon Wireless top customer survey, TMOBILE 2nd ATTWS 3rd
In article <[email protected]>,
Phillipe <[email protected]> wrote:
> In article
> <[email protected]>,
> "N9WOS" <[email protected]> wrote:
>
> > http://www.jdpa.com/studies_jdpower/...asp?ID=2002098
>
> That's last year. This year, dated August 28, 2003 is
>
> http://www.jdpa.com/studies/pressrel...ID=769&CatID=3
Whats interesting is this JD Power Survey which rates Nextel and Verizon
tied for top rated Customer Service (not necessarily good) and SprintPCS
as last, is causing a ruckus in the alt.cellular.SprintPCS Group.
All of the SprintPCS employees are trying to belittle JD Power and the
first guy to post the results over there, as if who posted the results
changes the results. Had the results been better, those same folks would
be breaking their arms patting themselves on the back.
- 08-29-2003, 06:09 AM #11RichardGuest
Re: info: Nextel, Verizon Wireless top customer survey, TMOBILE 2nd ATTWS 3rd
In article <[email protected]>,
Steven J Sobol <[email protected]> wrote:
> In alt.cellular.verizon Larry W4CSC <[email protected]> wrote:
>
> >>What happened?!
> >>
> > Are you sayin' VZ bribed 'em, Stevie?
>
> Naahhh, I'm questioning how Nextel knocked out AT&T. Verizon was at the
> top last year too. Nextel was not.
Steve - why you always so negative?
- 08-29-2003, 07:40 AM #12Dan W.Guest
Re: Nextel, Verizon Wireless top customer survey, TMOBILE 2nd ATTWS 3rd
It's important to note that the difference between first and last place
is really not all that great in any category they rank.
Some providers are better than others at certain things, yes, but in
general the difference is not night and day, more like the difference
beteen 8:00pm and 8:15pm =)
--
Dan W.
North Texas
hominid7 "AT" hotmail "DOT" com
Provider: ATTWS-TDMA
[posted via phonescoop.com - free web access to the alt.cellular groups]
- 08-29-2003, 08:21 AM #13dep_bluemanGuest
Re: info: Nextel, Verizon Wireless top customer survey, TMOBILE 2nd ATTWS 3rd
Engine 1 and 2 responding!
-D
[email protected] (Larry W4CSC) wrote in message news:<[email protected]>...
> On Thu, 28 Aug 2003 15:44:29 -0400, "The Man" <I [email protected]> wrote:
>
> >Nextel Communications and Verizon Wireless tied for top honors for quality
> >of customer service in J.D. Powers and Associates' new survey of U.S.
>
> Oh, oh.....this is gonna be usenet trouble.....(c;
>
> Where DID I leave that fire extinguisher??
>
>
>
> Larry W4CSC
>
> Isn't it becoming more practical by the day to make
> Iraq's desert the new World Nuclear Waste Disposal Site?
- 08-29-2003, 10:20 AM #14WAWGuest
Re: info: Nextel, Verizon Wireless top customer survey, TMOBILE 2nd ATTWS 3rd
That was for network quality, this survey was for customer service. I
can see how Nextel would win; they have a very dedicated user base, a
simplified hanset offering and a single nework to support. This would
be very easy to offer service on especially compared to AWE or
Cingular whose reps have to answer questions about APMS, TDMA and GSM.
>
> Wow. Holy Handset, Batman! In the '02 JDP surveys it was AT&T and Verizon
> that tied for first; actually, VZW took first in a bunch of major markets,
> with AT&T taking first in a bunch of other major markets (I believe AT&T
> had a few more #1's than Verizon did).
>
> What happened?!
- 08-29-2003, 10:36 AM #15John EckartGuest
Re: Nextel, Verizon Wireless top customer survey, TMOBILE 2nd ATTWS 3rd
"Richard" <[email protected]> wrote in message =
news:[email protected]...
> In article <[email protected]>,
> [email protected] (Dan W.) wrote:
>=20
> > It's important to note that the difference between first and last =
place
> > is really not all that great in any category they rank.
> >=20
> > Some providers are better than others at certain things, yes, but in
> > general the difference is not night and day, more like the =
difference
> > beteen 8:00pm and 8:15pm =3D)
>=20
> NICE TRY
lol
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