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  1. #1
    The Man
    Guest
    Nextel Communications and Verizon Wireless tied for top honors for quality
    of customer service in J.D. Powers and Associates' new survey of U.S.
    wireless carriers. T-Mobile came in second with AT&T Wireless and Cingular
    Wireless tied for third place. Sprint PCS ranked last among national
    carriers. The study also revealed some interested statistics about U.S.
    wireless customers. 55 percent of wireless subscribers surveyed contacted
    customer service within the last 12 months. Among those who contacted
    customer service, 76 percent used voice, 21 percent went to a carrier retail
    store, and 3 percent used email or the Web. The average reported hold time
    for a call to a carrier help line was 5 minutes, 36 seconds. The survey also
    found that the percentage of subscribers planning to switch carriers
    quadrupled among those whose carrier ranked below the industry average for
    customer service.

    For more on customer service in the wireless industry:
    - see this press release





    See More: info: Nextel, Verizon Wireless top customer survey, TMOBILE 2nd ATTWS 3rd




  2. #2
    N9WOS
    Guest

    Re: Nextel, Verizon Wireless top customer survey, TMOBILE 2nd ATTWS 3rd

    > For more on customer service in the wireless industry:
    > - see this press release
    >


    ?????????? You forgot to post the link

    The one JD powers has out on wireless that i know of is.
    http://www.jdpa.com/studies_jdpower/...asp?ID=2002098





  3. #3
    Been There
    Guest

    Re: Nextel, Verizon Wireless top customer survey, TMOBILE 2nd ATTWS 3rd

    I didn't know Verizon was that bad!

    "The Man" <I [email protected]> wrote in message
    news:[email protected]...
    > Nextel Communications and Verizon Wireless tied for top honors for quality
    > of customer service in J.D. Powers and Associates' new survey of U.S.
    > wireless carriers. T-Mobile came in second with AT&T Wireless and Cingular
    >






  4. #4
    jeff
    Guest

    Re: Nextel, Verizon Wireless top customer survey, TMOBILE 2nd ATTWS 3rd

    In article <[email protected]>, "N9WOS" <[email protected]> wrote:
    >> For more on customer service in the wireless industry:
    >> - see this press release
    >>

    >
    >?????????? You forgot to post the link
    >
    >The one JD powers has out on wireless that i know of is.
    >http://www.jdpa.com/studies_jdpower/...asp?ID=2002098
    >
    >

    I found link try this

    http://www.jdpower.com/news/releases...asp?ID=2003074

    Jeff



  5. #5
    Steven J Sobol
    Guest

    Re: info: Nextel, Verizon Wireless top customer survey, TMOBILE 2nd ATTWS 3rd

    In alt.cellular.verizon The Man <I [email protected]> wrote:
    > Nextel Communications and Verizon Wireless tied for top honors for quality
    > of customer service in J.D. Powers and Associates' new survey of U.S.
    > wireless carriers. T-Mobile came in second with AT&T Wireless and Cingular


    Wow. Holy Handset, Batman! In the '02 JDP surveys it was AT&T and Verizon
    that tied for first; actually, VZW took first in a bunch of major markets,
    with AT&T taking first in a bunch of other major markets (I believe AT&T
    had a few more #1's than Verizon did).

    What happened?!

    --
    JustThe.net Internet & Multimedia Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Proprietor
    888.480.4NET (4638) * 248.724.4NET * [email protected]



  6. #6
    Phillipe
    Guest

    Re: Nextel, Verizon Wireless top customer survey, TMOBILE 2nd ATTWS 3rd




  7. #7
    Larry W4CSC
    Guest

    Re: info: Nextel, Verizon Wireless top customer survey, TMOBILE 2nd ATTWS 3rd

    On Thu, 28 Aug 2003 15:44:29 -0400, "The Man" <I [email protected]> wrote:

    >Nextel Communications and Verizon Wireless tied for top honors for quality
    >of customer service in J.D. Powers and Associates' new survey of U.S.


    Oh, oh.....this is gonna be usenet trouble.....(c;

    Where DID I leave that fire extinguisher??



    Larry W4CSC

    Isn't it becoming more practical by the day to make
    Iraq's desert the new World Nuclear Waste Disposal Site?



  8. #8
    Larry W4CSC
    Guest

    Re: info: Nextel, Verizon Wireless top customer survey, TMOBILE 2nd ATTWS 3rd

    On Thu, 28 Aug 2003 18:18:09 -0500, Steven J Sobol
    <[email protected]> wrote:

    >In alt.cellular.verizon The Man <I [email protected]> wrote:
    >> Nextel Communications and Verizon Wireless tied for top honors for quality
    >> of customer service in J.D. Powers and Associates' new survey of U.S.
    >> wireless carriers. T-Mobile came in second with AT&T Wireless and Cingular

    >
    >Wow. Holy Handset, Batman! In the '02 JDP surveys it was AT&T and Verizon
    >that tied for first; actually, VZW took first in a bunch of major markets,
    >with AT&T taking first in a bunch of other major markets (I believe AT&T
    >had a few more #1's than Verizon did).
    >
    >What happened?!
    >

    Are you sayin' VZ bribed 'em, Stevie?


    Larry W4CSC

    Isn't it becoming more practical by the day to make
    Iraq's desert the new World Nuclear Waste Disposal Site?



  9. #9
    Steven J Sobol
    Guest

    Re: info: Nextel, Verizon Wireless top customer survey, TMOBILE 2nd ATTWS 3rd

    In alt.cellular.verizon Larry W4CSC <[email protected]> wrote:

    >>What happened?!
    >>

    > Are you sayin' VZ bribed 'em, Stevie?


    Naahhh, I'm questioning how Nextel knocked out AT&T. Verizon was at the
    top last year too. Nextel was not.


    --
    JustThe.net Internet & Multimedia Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Proprietor
    888.480.4NET (4638) * 248.724.4NET * [email protected]



  10. #10
    Richard
    Guest

    Re: Nextel, Verizon Wireless top customer survey, TMOBILE 2nd ATTWS 3rd

    In article <[email protected]>,
    Phillipe <[email protected]> wrote:

    > In article
    > <[email protected]>,
    > "N9WOS" <[email protected]> wrote:
    >
    > > http://www.jdpa.com/studies_jdpower/...asp?ID=2002098

    >
    > That's last year. This year, dated August 28, 2003 is
    >
    > http://www.jdpa.com/studies/pressrel...ID=769&CatID=3




    Whats interesting is this JD Power Survey which rates Nextel and Verizon
    tied for top rated Customer Service (not necessarily good) and SprintPCS
    as last, is causing a ruckus in the alt.cellular.SprintPCS Group.

    All of the SprintPCS employees are trying to belittle JD Power and the
    first guy to post the results over there, as if who posted the results
    changes the results. Had the results been better, those same folks would
    be breaking their arms patting themselves on the back.



  11. #11
    Richard
    Guest

    Re: info: Nextel, Verizon Wireless top customer survey, TMOBILE 2nd ATTWS 3rd

    In article <[email protected]>,
    Steven J Sobol <[email protected]> wrote:

    > In alt.cellular.verizon Larry W4CSC <[email protected]> wrote:
    >
    > >>What happened?!
    > >>

    > > Are you sayin' VZ bribed 'em, Stevie?

    >
    > Naahhh, I'm questioning how Nextel knocked out AT&T. Verizon was at the
    > top last year too. Nextel was not.




    Steve - why you always so negative?



  12. #12
    Dan W.
    Guest

    Re: Nextel, Verizon Wireless top customer survey, TMOBILE 2nd ATTWS 3rd

    It's important to note that the difference between first and last place
    is really not all that great in any category they rank.

    Some providers are better than others at certain things, yes, but in
    general the difference is not night and day, more like the difference
    beteen 8:00pm and 8:15pm =)

    --
    Dan W.
    North Texas
    hominid7 "AT" hotmail "DOT" com
    Provider: ATTWS-TDMA





    [posted via phonescoop.com - free web access to the alt.cellular groups]



  13. #13
    dep_blueman
    Guest

    Re: info: Nextel, Verizon Wireless top customer survey, TMOBILE 2nd ATTWS 3rd

    Engine 1 and 2 responding!



    -D

    [email protected] (Larry W4CSC) wrote in message news:<[email protected]>...
    > On Thu, 28 Aug 2003 15:44:29 -0400, "The Man" <I [email protected]> wrote:
    >
    > >Nextel Communications and Verizon Wireless tied for top honors for quality
    > >of customer service in J.D. Powers and Associates' new survey of U.S.

    >
    > Oh, oh.....this is gonna be usenet trouble.....(c;
    >
    > Where DID I leave that fire extinguisher??
    >
    >
    >
    > Larry W4CSC
    >
    > Isn't it becoming more practical by the day to make
    > Iraq's desert the new World Nuclear Waste Disposal Site?




  14. #14
    WAW
    Guest

    Re: info: Nextel, Verizon Wireless top customer survey, TMOBILE 2nd ATTWS 3rd

    That was for network quality, this survey was for customer service. I
    can see how Nextel would win; they have a very dedicated user base, a
    simplified hanset offering and a single nework to support. This would
    be very easy to offer service on especially compared to AWE or
    Cingular whose reps have to answer questions about APMS, TDMA and GSM.
    >
    > Wow. Holy Handset, Batman! In the '02 JDP surveys it was AT&T and Verizon
    > that tied for first; actually, VZW took first in a bunch of major markets,
    > with AT&T taking first in a bunch of other major markets (I believe AT&T
    > had a few more #1's than Verizon did).
    >
    > What happened?!




  15. #15
    John Eckart
    Guest

    Re: Nextel, Verizon Wireless top customer survey, TMOBILE 2nd ATTWS 3rd

    "Richard" <[email protected]> wrote in message =
    news:[email protected]...
    > In article <[email protected]>,
    > [email protected] (Dan W.) wrote:
    >=20
    > > It's important to note that the difference between first and last =

    place
    > > is really not all that great in any category they rank.
    > >=20
    > > Some providers are better than others at certain things, yes, but in
    > > general the difference is not night and day, more like the =

    difference
    > > beteen 8:00pm and 8:15pm =3D)

    >=20
    > NICE TRY


    lol



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