Incredible problem

I'm not recording them without letting them know and the last time I changed
my contract they told me they were recording the statement so what's the
difference, Kinda one sided wouldn't you say, Everyone has a total lapse of
memory except when the bill is due, What's convenient for them but not
convenient for the consumer.
Al.


"Alex Mikey" <[email protected]> wrote in message
news:[email protected]...
> They hang up on you or place you on hold because it's illegal to record
> a call without consent, without a court order. Any company with a
> customer service center records calls for quality or training purposes,
> but they disclose that may happen before your connected, at no time do
> you disclose to them prior to the call connecting that your recording
> it, therefore, your recording without permission. How would you feel if
> they recorded you without advising you?
>
> [posted via phonescoop.com]


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› See More: Incredible problem

I'm not recording them without letting them know and the last time I changed
my contract they told me they were recording the statement so what's the
difference, Kinda one sided wouldn't you say, Everyone has a total lapse of
memory except when the bill is due, What's convenient for them but not
convenient for the consumer.
Al.


"Alex Mikey" <[email protected]> wrote in message
news:[email protected]...
> They hang up on you or place you on hold because it's illegal to record
> a call without consent, without a court order. Any company with a
> customer service center records calls for quality or training purposes,
> but they disclose that may happen before your connected, at no time do
> you disclose to them prior to the call connecting that your recording
> it, therefore, your recording without permission. How would you feel if
> they recorded you without advising you?
>
> [posted via phonescoop.com]


---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.521 / Virus Database: 319 - Release Date: 9/23/2003

Unless you let them know BEFORE the call starts that your recording the
call, you aern't giving them proper notification. And if you say, "I'm
going to start recording this call now." They have every legal right to
terminate the conversation, both on behalf of themselves and there
company.

Once they notate your account that you record calls, you won't get
anywheres with them.

[posted via phonescoop.com]

Unless you let them know BEFORE the call starts that your recording the
call, you aern't giving them proper notification. And if you say, "I'm
going to start recording this call now." They have every legal right to
terminate the conversation, both on behalf of themselves and there
company.

Once they notate your account that you record calls, you won't get
anywheres with them.

[posted via phonescoop.com]

"Alex Mikey" <[email protected]> wrote in message
news:[email protected]...
> They hang up on you or place you on hold because it's illegal to record
> a call without consent, without a court order. Any company with a
> customer service center records calls for quality or training purposes,
> but they disclose that may happen before your connected, at no time do
> you disclose to them prior to the call connecting that your recording
> it, therefore, your recording without permission. How would you feel if
> they recorded you without advising you?
>
> [posted via phonescoop.com]

Do they actually use the recordings for quality or training purposes?

"Alex Mikey" <[email protected]> wrote in message
news:[email protected]...
> They hang up on you or place you on hold because it's illegal to record
> a call without consent, without a court order. Any company with a
> customer service center records calls for quality or training purposes,
> but they disclose that may happen before your connected, at no time do
> you disclose to them prior to the call connecting that your recording
> it, therefore, your recording without permission. How would you feel if
> they recorded you without advising you?
>
> [posted via phonescoop.com]

Do they actually use the recordings for quality or training purposes?

Yeah, but they do it on a random basis. Probably one in every few
hundred calls is actually monitored. Impossible to record them all
though, too much volume.

[posted via phonescoop.com]

Yeah, but they do it on a random basis. Probably one in every few
hundred calls is actually monitored. Impossible to record them all
though, too much volume.

[posted via phonescoop.com]

In message <<[email protected]>> [email protected]
(Alex Mikey) did ramble:

>Unless you let them know BEFORE the call starts that your recording the
>call, you aern't giving them proper notification. And if you say, "I'm
>going to start recording this call now." They have every legal right to
>terminate the conversation, both on behalf of themselves and there
>company.

Just to be safe, inform them as soon as the call is initially answered.

The fact that nobody was listening and they have a machine answering
calls isn't your problem any more then if the reverse happened.

--
If you've had half as much fun reading this as I've had writing it, I've had twice as much fun as you.

In message <<[email protected]>> [email protected]
(Alex Mikey) did ramble:

>Unless you let them know BEFORE the call starts that your recording the
>call, you aern't giving them proper notification. And if you say, "I'm
>going to start recording this call now." They have every legal right to
>terminate the conversation, both on behalf of themselves and there
>company.

Just to be safe, inform them as soon as the call is initially answered.

The fact that nobody was listening and they have a machine answering
calls isn't your problem any more then if the reverse happened.

--
If you've had half as much fun reading this as I've had writing it, I've had twice as much fun as you.

Sounds like this is a new strategy for getting people to sign-up for a new
plan now. You see then they make you agree to a one or two year agreement.
Since as of next month you can keep your number, they are trying to hang on
to customers. This has to be illegal. I filed a complaint with the FCC and I
suggest everyone do the same and maybe something can be done about it.


"Al Bundy" <[email protected]> wrote in message
news[email protected]...
> I just got off the phone with Nextel and they tell me that they were doing
> some cleaning up of their accounts and yes they took away my bonus minutes
> that they gave me for the life of the account, They told me that they did
> not care what I was told by customer care at that time and I should have
> received a letter or a phone call from them stating that my bonus minutes
> have been removed, Yea right has anyone received a call from Nextel for
that
> reason, Just like when their nights went from 8:00 to 9:00 and no one was
> notified and a call to Nextel and their response was we're Nextel and we
can
> change the contract at any time, Well come 12/3/2003 I'm gonna exercise my
> right by getting away from these Assholes, even Sprint looks better. The
> best thing anyone can do when they talk to customer care is tell them you
> are recording the conversation and watch how fast they hang up on you, As
> far as threatening them with a lawsuit I wouldn't waste my time and money
> because if I won the same thing would happen again,
> sorry for all the rambling but I just had to vent.
> Al.
>
>
>
>
> "Alex Mikey" <[email protected]> wrote in message
> news:[email protected]...
> >
> > Yeah, that's right. Threaten a lawsuit. If you threaten a lawsuit, three
> > things will happen.
> >
> > 1. Care rep puts you on mute, then on speakerphone.
> >
> > 2. Care rep calls over all his/her friends.
> >
> > 3. Everyone within listening distance laugh's there ass off at you.
> >
> > Seriously, threatening lawsuits is hilarious, nobody whose been at a
> > call center more than a month takes them seriously, and unfortunately,
> > that means that (insert big company here) doesn't care either.
> >
> > Thanks,
> > A.M.
> >
> > [posted via phonescoop.com]
>
>
> ---
> Outgoing mail is certified Virus Free.
> Checked by AVG anti-virus system (http://www.grisoft.com).
> Version: 6.0.521 / Virus Database: 319 - Release Date: 9/23/2003
>
>

Sounds like this is a new strategy for getting people to sign-up for a new
plan now. You see then they make you agree to a one or two year agreement.
Since as of next month you can keep your number, they are trying to hang on
to customers. This has to be illegal. I filed a complaint with the FCC and I
suggest everyone do the same and maybe something can be done about it.


"Al Bundy" <[email protected]> wrote in message
news[email protected]...
> I just got off the phone with Nextel and they tell me that they were doing
> some cleaning up of their accounts and yes they took away my bonus minutes
> that they gave me for the life of the account, They told me that they did
> not care what I was told by customer care at that time and I should have
> received a letter or a phone call from them stating that my bonus minutes
> have been removed, Yea right has anyone received a call from Nextel for
that
> reason, Just like when their nights went from 8:00 to 9:00 and no one was
> notified and a call to Nextel and their response was we're Nextel and we
can
> change the contract at any time, Well come 12/3/2003 I'm gonna exercise my
> right by getting away from these Assholes, even Sprint looks better. The
> best thing anyone can do when they talk to customer care is tell them you
> are recording the conversation and watch how fast they hang up on you, As
> far as threatening them with a lawsuit I wouldn't waste my time and money
> because if I won the same thing would happen again,
> sorry for all the rambling but I just had to vent.
> Al.
>
>
>
>
> "Alex Mikey" <[email protected]> wrote in message
> news:[email protected]...
> >
> > Yeah, that's right. Threaten a lawsuit. If you threaten a lawsuit, three
> > things will happen.
> >
> > 1. Care rep puts you on mute, then on speakerphone.
> >
> > 2. Care rep calls over all his/her friends.
> >
> > 3. Everyone within listening distance laugh's there ass off at you.
> >
> > Seriously, threatening lawsuits is hilarious, nobody whose been at a
> > call center more than a month takes them seriously, and unfortunately,
> > that means that (insert big company here) doesn't care either.
> >
> > Thanks,
> > A.M.
> >
> > [posted via phonescoop.com]
>
>
> ---
> Outgoing mail is certified Virus Free.
> Checked by AVG anti-virus system (http://www.grisoft.com).
> Version: 6.0.521 / Virus Database: 319 - Release Date: 9/23/2003
>
>

Had the same thing happen. I was told that my nights and weekends had
"expired". They did however add 500 minutes to my account for the
billing period to take care of any overcharges. They also added the
unlimited n/w back to my account. Don't take no for an answer.

Terry


JL wrote:

> I received my phone bill this month and to my surprise it was $100.00 more
> than usual. I discovered that my rate plan had been changed and no one
> notified me about it. I contacted customer support and they told me my bonus
> minutes had expired and I was responsible for the overage without them
> notifying me. Does anyone have a telephone number to their corporate
> offices, or any suggestions?
>
>

Had the same thing happen. I was told that my nights and weekends had
"expired". They did however add 500 minutes to my account for the
billing period to take care of any overcharges. They also added the
unlimited n/w back to my account. Don't take no for an answer.

Terry


JL wrote:

> I received my phone bill this month and to my surprise it was $100.00 more
> than usual. I discovered that my rate plan had been changed and no one
> notified me about it. I contacted customer support and they told me my bonus
> minutes had expired and I was responsible for the overage without them
> notifying me. Does anyone have a telephone number to their corporate
> offices, or any suggestions?
>
>