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- 04-10-2004, 09:33 PM #1SteveGuest
Xref: news.newshosting.com alt.cellular.nokia:153706 uk.telecom.mobile:259026
While out in Singapore I bought a brand new Nokia 6230 SIM free phone. All
the SIM cards worked in it like a dream except for my new UK Orange SIM
card. When I put the UK Orange SIM card in the Nokia 6320 it displays "SIM
Card Rejected". No amount of cleaning the SIM card contacts etc will get it
to work. However this SIM card works fine in all other phones.
I took the phone back to a Nokia Service Centre. They tried my Orange SIM in
some more Nokia 6320s and it did not work in any. They told me the phone was
fine and the SIM card was incompatible with this phone claiming some sort of
Orange SIM service lock.
I contacted Orange UK and they say there is no such lock and if the SIM
works in other phones it must be fine and therefore the phone is faulty.
So now I have a fantastic new phone that will not work. Orange say it is not
their problem, and Nokia say it is not theirs. Oddly other UK Mobile SIMs
work in the phone (Virgin, and even my old SIM Orange SIM is not rejected).
Is it a problem because I bought the phone in Singapore? My understanding
was that an unlocked phone is an unlocked phone and all SIMs should work. I
have never had any sort of incompatibility problems like this before.
At the moment the Nokia 6230 is a white elephant. Nokia will not refund me
any money because they claim there is nothing wrong with the phone. Orange
maintain the phone must be faulty if it rejects their SIM. Stuck with an
expensive phone that does not work.
Any advice?
-Steve
› See More: Nokia 6230 and Orange UK
- 04-10-2004, 11:29 PM #2The Bach PadGuest
Re: Nokia 6230 and Orange UK
Have you tried a new Orange sim in it??
Cheers,
David
- 04-11-2004, 12:02 AM #3AlistairGuest
Re: Nokia 6230 and Orange UK
"Steve" <[email protected]> wrote in message
news:[email protected]...
> While out in Singapore I bought a brand new Nokia 6230 SIM free phone. All
> the SIM cards worked in it like a dream except for my new UK Orange SIM
> card. When I put the UK Orange SIM card in the Nokia 6320 it displays "SIM
> Card Rejected". No amount of cleaning the SIM card contacts etc will get
it
> to work. However this SIM card works fine in all other phones.
>
> I took the phone back to a Nokia Service Centre. They tried my Orange SIM
in
> some more Nokia 6320s and it did not work in any. They told me the phone
was
> fine and the SIM card was incompatible with this phone claiming some sort
of
> Orange SIM service lock.
>
> I contacted Orange UK and they say there is no such lock and if the SIM
> works in other phones it must be fine and therefore the phone is faulty.
>
> So now I have a fantastic new phone that will not work. Orange say it is
not
> their problem, and Nokia say it is not theirs. Oddly other UK Mobile SIMs
> work in the phone (Virgin, and even my old SIM Orange SIM is not
rejected).
>
> Is it a problem because I bought the phone in Singapore? My understanding
> was that an unlocked phone is an unlocked phone and all SIMs should work.
I
> have never had any sort of incompatibility problems like this before.
>
> At the moment the Nokia 6230 is a white elephant. Nokia will not refund me
> any money because they claim there is nothing wrong with the phone. Orange
> maintain the phone must be faulty if it rejects their SIM. Stuck with an
> expensive phone that does not work.
>
> Any advice?
>
> -Steve
>
>
Steve,
this is very interesting as I have EXACTLY the same problem.
I get the sim card rejected message with my orange sim, however, when I went
to the orange shop, the staff there took one of the sims out of their phone
and tried it..it worked. So I ordered a new sim, which hasn't arrived yet,
but in the meantime I have an orange pay as you go sim which works
perfectly.
Your story does not inspire my confidence though.
- 04-11-2004, 04:30 AM #4AlistairGuest
Re: Nokia 6230 and Orange UK
"Steve" <[email protected]> wrote in message
news:[email protected]...
> While out in Singapore I bought a brand new Nokia 6230 SIM free phone. All
> the SIM cards worked in it like a dream except for my new UK Orange SIM
> card. When I put the UK Orange SIM card in the Nokia 6320 it displays "SIM
> Card Rejected". No amount of cleaning the SIM card contacts etc will get
it
> to work. However this SIM card works fine in all other phones.
>
> I took the phone back to a Nokia Service Centre. They tried my Orange SIM
in
> some more Nokia 6320s and it did not work in any. They told me the phone
was
> fine and the SIM card was incompatible with this phone claiming some sort
of
> Orange SIM service lock.
>
> I contacted Orange UK and they say there is no such lock and if the SIM
> works in other phones it must be fine and therefore the phone is faulty.
>
> So now I have a fantastic new phone that will not work. Orange say it is
not
> their problem, and Nokia say it is not theirs. Oddly other UK Mobile SIMs
> work in the phone (Virgin, and even my old SIM Orange SIM is not
rejected).
>
> Is it a problem because I bought the phone in Singapore? My understanding
> was that an unlocked phone is an unlocked phone and all SIMs should work.
I
> have never had any sort of incompatibility problems like this before.
>
> At the moment the Nokia 6230 is a white elephant. Nokia will not refund me
> any money because they claim there is nothing wrong with the phone. Orange
> maintain the phone must be faulty if it rejects their SIM. Stuck with an
> expensive phone that does not work.
>
> Any advice?
>
> -Steve
>
>
more updates...I've been doing some digging and several conversations with
Orange technical people...
Orange recently released new sim cards which have enhance memory and
features.These 64k cards appear to be what is causing the problem, I'm just
waiting for an 'old' sim card and then I'll let you know.
- 04-11-2004, 09:45 AM #5Steve TerryGuest
Re: Nokia 6230 and Orange UK
"Steve" <[email protected]> wrote in message
news:[email protected]...
> While out in Singapore I bought a brand new Nokia 6230 SIM free phone. All
> the SIM cards worked in it like a dream except for my new UK Orange SIM
> card. When I put the UK Orange SIM card in the Nokia 6320 it displays "SIM
> Card Rejected". No amount of cleaning the SIM card contacts etc will get it
> to work. However this SIM card works fine in all other phones.
>
Which profile Orange Sim card is it ?
8 and 9th digit
e.g.
894412 007 Profile 7
894412 109 Profile 9 (Orga)
894412 110 Profile 0 (10) (Orga)
894412 209 Profile 9 (Gemplus)
894412 210 Profile 0 (10) (Gemplus
Steve Terry
- 04-11-2004, 10:19 AM #6AlistairGuest
Re: Nokia 6230 and Orange UK
"Steve Terry" <[email protected]> wrote in message
news:[email protected]...
> "Steve" <[email protected]> wrote in message
> news:[email protected]...
> > While out in Singapore I bought a brand new Nokia 6230 SIM free phone.
All
> > the SIM cards worked in it like a dream except for my new UK Orange SIM
> > card. When I put the UK Orange SIM card in the Nokia 6320 it displays
"SIM
> > Card Rejected". No amount of cleaning the SIM card contacts etc will get
it
> > to work. However this SIM card works fine in all other phones.
> >
> Which profile Orange Sim card is it ?
> 8 and 9th digit
> e.g.
> 894412 007 Profile 7
> 894412 109 Profile 9 (Orga)
> 894412 110 Profile 0 (10) (Orga)
> 894412 209 Profile 9 (Gemplus)
> 894412 210 Profile 0 (10) (Gemplus
>
> Steve Terry
>
>
the number on my SIM is
894412 214 < Doesn't work "SIM Card Rejected message"
894412 115 < Pay-as-you-go and does work
I'd be interested to see what the OP's number is, as this might help when
Orange technical services phone me back and hopefully I can cross reference
when my new replacement SIM arrives
- 04-11-2004, 10:29 AM #7Steve TerryGuest
Re: Nokia 6230 and Orange UK
"Alistair" <forget_it> wrote in message
news:[email protected]...
>
> "Steve Terry" <[email protected]> wrote in message
> news:[email protected]...
> > "Steve" <[email protected]> wrote in message
> > news:[email protected]...
> > > While out in Singapore I bought a brand new Nokia 6230 SIM free phone.
> All
> > > the SIM cards worked in it like a dream except for my new UK Orange SIM
> > > card. When I put the UK Orange SIM card in the Nokia 6320 it displays
> "SIM
> > > Card Rejected". No amount of cleaning the SIM card contacts etc will get
> it
> > > to work. However this SIM card works fine in all other phones.
> > >
> > Which profile Orange Sim card is it ?
> > 8 and 9th digit
> > e.g.
> > 894412 007 Profile 7
> > 894412 109 Profile 9 (Orga)
> > 894412 110 Profile 0 (10) (Orga)
> > 894412 209 Profile 9 (Gemplus)
> > 894412 210 Profile 0 (10) (Gemplus
> > Steve Terry
>
> the number on my SIM is
>
> 894412 214 < Doesn't work "SIM Card Rejected message"
>
> 894412 115 < Pay-as-you-go and does work
>
> I'd be interested to see what the OP's number is, as this might help when
> Orange technical services phone me back and hopefully I can cross reference
> when my new replacement SIM arrives
>
So there's something about 14 profile (possibly made by gemplus) that 6230 don't
like ?
Ask OCS for a Orga 15 profile Sim
Steve Terry
- 04-11-2004, 03:28 PM #8a8359Guest
Re: Nokia 6230 and Orange UK
Steve Terry wrote:
> "Steve" <[email protected]> wrote in message
> news:[email protected]...
>
>>While out in Singapore I bought a brand new Nokia 6230 SIM free phone. All
>>the SIM cards worked in it like a dream except for my new UK Orange SIM
>>card. When I put the UK Orange SIM card in the Nokia 6320 it displays "SIM
>>Card Rejected". No amount of cleaning the SIM card contacts etc will get it
>>to work. However this SIM card works fine in all other phones.
>>
>
> Which profile Orange Sim card is it ?
> 8 and 9th digit
> e.g.
> 894412 007 Profile 7
> 894412 109 Profile 9 (Orga)
> 894412 110 Profile 0 (10) (Orga)
> 894412 209 Profile 9 (Gemplus)
> 894412 210 Profile 0 (10) (Gemplus
>
> Steve Terry
>
>
new contract sim
8944112 114
got it 2 weeks ago. (body of the sim medium blue with bright orange logo
top right corner)
- 04-11-2004, 10:53 PM #9SteveGuest
Re: Nokia 6230 and Orange UK
Thanks for all the replies, it is starting to make sense. It looks like a
certain type of Orange SIM is incompatable with this phone.
> Which profile Orange Sim card is it ?
> 8 and 9th digit
Mine is: 894412 21441
So 14 ?
> Orange recently released new sim cards which have enhance memory and
> features.These 64k cards appear to be what is causing the problem, I'm
just
> waiting for an 'old' sim card and then I'll let you know.
Yes it is one of these recently released SIM cards.
Will Orange be able to issue me with a different model SIM card, or even
re-activate my old one which is an 09 ? With 8Mbs of phone memory and 256Mb
MMC card I hardly need 64K on the SIM.
> Ask OCS for a Orga 15 profile Sim
Whats this? Will the Orange staff know what I am talking about?
> Providing your sim isn't damaged and in good health then I believe Nokia
have not
> catered for this version of Sim in the design of the 6230 therefore
> watch out for a new software/firmware releases from Nokia.
Thats a bit bad if the phone will only work with some SIM cards. Also
according to Orange this phone is due out on their network this week. Surely
they will have tested this with their new SIMs? Or will the UK Orange phones
have different software. Although the Nokia service centre told me there is
no new software available yet.
So far both Nokia Service Centre and Orange have been woeful in the lack of
technical knowledge displayed on this subject of SIMs and Phones. Armed with
the responses on here will have another go. Neither phone nor SIM would
appear to be faulty, but an incompatability problem. Which probably means
neither will fall over themselves to fix.
> On another note I was wondering don't you think the 6230 is dog ugly
> especially after previous stylish 6310's, 6210's even the two tone
> 6110's had class? I cant get used to it at all.
While it won't win any design awards, its an inoffensive very functional
phone. I have a silver cover whch I do not like, the black cover looks much
better so will probably change to this. Minor grumble that the buttons
aren't as easy to use as my 6610.
-Steve
- 04-13-2004, 09:57 AM #10GavGuest
Re: Nokia 6230 and Orange UK
On Sun, 11 Apr 2004 11:33:38 +0800, "Steve" <[email protected]> wrote:
>At the moment the Nokia 6230 is a white elephant. Nokia will not refund me
>any money because they claim there is nothing wrong with the phone. Orange
>maintain the phone must be faulty if it rejects their SIM. Stuck with an
>expensive phone that does not work.
Works fine with my oldish (7 years) UK contract Orange SIM.
Gav
- 04-13-2004, 10:09 AM #11AlistairGuest
Re: Nokia 6230 and Orange UK
"Gav" <[email protected]> wrote in message
news:[email protected]...
> On Sun, 11 Apr 2004 11:33:38 +0800, "Steve" <[email protected]> wrote:
>
>
> >At the moment the Nokia 6230 is a white elephant. Nokia will not refund
me
> >any money because they claim there is nothing wrong with the phone.
Orange
> >maintain the phone must be faulty if it rejects their SIM. Stuck with an
> >expensive phone that does not work.
>
> Works fine with my oldish (7 years) UK contract Orange SIM.
>
>
> Gav
>
My replacement Sim has yet to arive so I can't check out our "14" theory
just yet.
maybe tomorrow, bloody hope so!!!
- 04-14-2004, 08:09 AM #12SteveGuest
Re: Nokia 6230 and Orange UK
After learning what I had on here I asked Orange for a new/different SIM and
here is the response:
> Dear Steve
>
> Thank you for your mail regarding Nokia 6230.
>
> I am sorry to learn you have been experiencing problems.
>
> At present Orange have not released their version of the Nokia
> 6230. Orange phones have different software to that of the
> manufacturers, due to the network services we offer. I believe
> the problems you are experiencing are due to using a non Orange handset.
>
> Unfortunately we can only supply SIM cards for your registered handset.
>
> I trust the above information is of assistance.
>
> Kind regards
>
> Orange Customer Services
Non-Orange Handset? Since when did I have to used an Orange handset?
"Unfortunately we can only supply SIM cards for your registered handset. "
What is to stop me registering my new 6230 Handset?
Infact they never knew I had my old Nokia 6610, bought that direct, and they
still sent me SIMs.
Can they do this - surely making SIMs that only worked in tweaked Orange
Nokia software is against fair competition?
At leat Orange Tech support bother replying. Nokia don't. Looks like another
bug ridden handset from Nokia.
-Steve
- 04-14-2004, 09:08 AM #13AlistairGuest
Re: Nokia 6230 and Orange UK
"Steve" <[email protected]> wrote in message
news:[email protected]...
> After learning what I had on here I asked Orange for a new/different SIM
and
> here is the response:
>
> > Dear Steve
> >
> > Thank you for your mail regarding Nokia 6230.
> >
> > I am sorry to learn you have been experiencing problems.
> >
> > At present Orange have not released their version of the Nokia
> > 6230. Orange phones have different software to that of the
> > manufacturers, due to the network services we offer. I believe
> > the problems you are experiencing are due to using a non Orange handset.
> >
> > Unfortunately we can only supply SIM cards for your registered handset.
> >
> > I trust the above information is of assistance.
> >
> > Kind regards
> >
> > Orange Customer Services
>
> Non-Orange Handset? Since when did I have to used an Orange handset?
>
> "Unfortunately we can only supply SIM cards for your registered handset. "
>
> What is to stop me registering my new 6230 Handset?
>
> Infact they never knew I had my old Nokia 6610, bought that direct, and
they
> still sent me SIMs.
>
> Can they do this - surely making SIMs that only worked in tweaked Orange
> Nokia software is against fair competition?
>
> At leat Orange Tech support bother replying. Nokia don't. Looks like
another
> bug ridden handset from Nokia.
>
> -Steve
>
>
>
this is not good...
Orange are reportedly releasing the 6230 in May so I might have to struggle
until then.
I'll be phoning them tomorrow if my SIM that I asked for 2 WEEKS
AGO!!...hasn't arrived. and I'll see what they have to say, maybe the same
as the response that you got, but we'll see.
- 04-14-2004, 09:42 AM #14DanGuest
Re: Nokia 6230 and Orange UK
Steve wrote:
> After learning what I had on here I asked Orange for a new/different SIM and
> here is the response:
>>
>>At present Orange have not released their version of the Nokia
>>6230. Orange phones have different software to that of the
>>manufacturers, due to the network services we offer. I believe
>>the problems you are experiencing are due to using a non Orange handset.
It looks like some new Nokias don't support PCN features like Line 2 and
the Voicemail spool icon because Nokia want the phone released quickly
and making them money (the 6600 was also delayed on Orange for the same
reason). Most networks aren't PCN so Nokia don't want to delay the
release just for that.
So Orange have to wait until Nokia release a later version of the
firmware which does support PCN features.
But there's no mystical Orange version of the firmware. The 6230 will
probably be released on T-Mobile (also a PCN network) at about the same
time. Or maybe a little sooner as T-Mobile don't have a manual mangling
department any more.
- 04-14-2004, 12:20 PM #15Ben PopeGuest
Re: Nokia 6230 and Orange UK
Steve wrote:
> "Unfortunately we can only supply SIM cards for your registered handset. "
Get them to supply an Orga 15 for your registered handset then...
Ben
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