Has any1 actually had any help frm o2 customer care?

theres no point even botherin wth o2 customer care its non existent. ive
been trying 2 email thm 4r 3WEEKS!!! and they always are either busy or
havin technical difficulties. any1 else takin this

I had problems with number porting, went to an o2 shop and got them to sort
it out. the shop rang customer services coz I was on an online tariff. that
way I wasn't paying 50p a min and the problem got sorted out...



"Welshie" <welsh1e@msn.com> wrote in message
news:5T2nc.10744$7R6.5619@doctor.cableinet.net...
> theres no point even botherin wth o2 customer care its non existent. ive
> been trying 2 email thm 4r 3WEEKS!!! and they always are either busy or
> havin technical difficulties. any1 else takin this
>
>

I had major problems for a start, in the end I rang their cancellation line
and told them that although I had gone past their 14 day cooling off period,
I wanted to cancel on the grounds of breach of contract.

Not only did they sort out all my problems that very day, but they rang me
back 4 times to give me progress reports, AND refunded me the £6 odd I had
spent ringing the help line!!

"Welshie" <welsh1e@msn.com> wrote in message
news:5T2nc.10744$7R6.5619@doctor.cableinet.net...
> theres no point even botherin wth o2 customer care its non existent. ive
> been trying 2 email thm 4r 3WEEKS!!! and they always are either busy or
> havin technical difficulties. any1 else takin this
>
>

yeah don't bother with the email, just go into a shop and demand they ring
the customer support for you.

"Welshie" <welsh1e@msn.com> wrote in message
news:5T2nc.10744$7R6.5619@doctor.cableinet.net...
> theres no point even botherin wth o2 customer care its non existent. ive
> been trying 2 email thm 4r 3WEEKS!!! and they always are either busy or
> havin technical difficulties. any1 else takin this
>
>

Why not phone them? I've made three calls to them in the past three days and
I wasn't charged for the calls either, though it says on the site they
charge...maybe they are having a free period, I don't know...but I made
three *long* calls to them and no credit went from my phone.

Chogaire wrote:
> "Welshie" <welsh1e@msn.com> wrote in message
> news:5T2nc.10744$7R6.5619@doctor.cableinet.net...
>> theres no point even botherin wth o2 customer care its non existent.
>> ive been trying 2 email thm 4r 3WEEKS!!! and they always are either
>> busy or havin technical difficulties. any1 else takin this
>>
>>
>
> Why not phone them? I've made three calls to them in the past three
> days and I wasn't charged for the calls either, though it says on the
> site they charge...maybe they are having a free period, I don't
> know...but I made three *long* calls to them and no credit went from
> my phone.

I agree. I called them from LA a couple of weeks ago after having trouble
making calls back to the UK and got through first time,was given the advice
I needed in a friendly and polite way and wasn't charged for the call. I've
never had a problem with o2 CC on the phone.