Two Nokia 6100 handsets destroyed by Oxygen Software

[email protected] (Oxygen Software) wrote:

I presume you're the author?

> I'm very sorry, but I won't participate in this thread because it's
>evident provocation.

Obviously... two phones died I asked for advice. Obviously
provocation.

> If you will have any concrete questions, I'll be glad to answer.

Ok, how about "why the f**k did you software kill two handsets?" Can
I get anymore concrete?

Anyway, thanks to yourself and your colleague for replying. You have
confirmed Oxygen software are an organisation I have no wish to do
business with after first trashing two phones then accusing me of
piracy and provocation.

---

› See More: Two Nokia 6100 handsets destroyed by Oxygen Software

On Mon, 07 Jun 2004 18:27:25 +0100, not wrote:

> michael turner <[email protected]> wrote:
>
>>> I was playing around the trail copy of Oxygen with the intention of
>
>>Please don't feed the troll.
>
> Excuse me? It was a genuine question regarding a genuine fault. If
> you're unable/unwilling to help you don't need to a complete prick
> about it!

<plonk>

Ah that's better ... no more troll.

--
Michael Turner
Email (ROT13)
[email protected]

On Mon, 07 Jun 2004 18:29:03 +0100, not wrote:

> michael turner <[email protected]> wrote:
>
>>> thats why every one hate that software its ****
>
>>It may be '****' in your opinion, but no-way is it going to destroy
>>phones...Doh.
>
> Ok. So maybe the pair of Nokia 6100 I used it with ain't dead but are
> hibernating?

No ... they're pining for the fjords.

--
Michael Turner
Email (ROT13)
[email protected]

No, they are NOT telling that! When users use CRACKED software, this can
happen!

I'm a very happy user of OPM-2 and OPM for Symbian Phones, registered
versions, NO PROBLEMS at all!

--
Henk van Loosbroek. ICQ: 50931463
My firmware:
Nokia 6600 -> v4.09.1 (26-02-04)


"Nospam" <[email protected]> schreef in bericht
news:[email protected]...
> In other word, - several people have reported your software is "damaging"
> their phones and you don't want to know or talk about it.
>
> That's a good reason for NOT using your software.
>



---
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On Mon, 07 Jun 2004 09:46:12 +0100, Nospam wrote:

> In other word, - several people have reported your software is "damaging"
> their phones and you don't want to know or talk about it.

If Oxygen PM was actually damaging phones which I seriously don't believe.
Don't you think there would be a lot more mentions of it on this NG and
other forums ?

Until the TROLL post which started this thread, AFAICT(via Google Groups)
there has NOT been a single mention of this issue before on this NG.
Especially as the product in question has regularly been advertized on
here.

> That's a good reason for NOT using your software.

Well I've used the REGISTERED version with complete satisfaction on
several different handsets.

--
Michael Turner
Email (ROT13)
[email protected]

michael turner <[email protected]> wrote:

>> In other word, - several people have reported your software is "damaging"
>> their phones and you don't want to know or talk about it.

>If Oxygen PM was actually damaging phones which I seriously don't believe.
>Don't you think there would be a lot more mentions of it on this NG and
>other forums ?

Dunno. I found a couple of references before posting my message but
nothing conclusive and no satisfactory answers.

>Until the TROLL post which started this thread, AFAICT(via Google Groups)
>there has NOT been a single mention of this issue before on this NG.
>Especially as the product in question has regularly been advertized on
>here.

Not sure why I'm a troll; I've had a genuine problem with a piece of
software and a couple of handsets. I didn't even blame the software,
just asked if this was a common problem with *either* this model of
handset or the software.

Seemed like a reasonable question to me but apparently anyone who
dares to even mention this piece of software without trying to sell it
every other thread, relevant or otherwise, is a troll, pirate or
provocateur!

>> That's a good reason for NOT using your software.

>Well I've used the REGISTERED version with complete satisfaction on
>several different handsets.

Which must of course mean that nobody ever has a problem with any
handset.

Anyway, I don't suppose anyone can answer my questions? Is this a
known problem and can anybody recommend any other software which is
better than PC Suite and allows backup/transfer of phone books and
ring tones between a couple of 6100s and an 8310?

[email protected] wrote:
> michael turner <[email protected]> wrote:
>
>>> In other word, - several people have reported your software is
>>> "damaging" their phones and you don't want to know or talk about
>>> it.
>
>> If Oxygen PM was actually damaging phones which I seriously don't
>> believe. Don't you think there would be a lot more mentions of it
>> on this NG and other forums ?
>
> Dunno. I found a couple of references before posting my message but
> nothing conclusive and no satisfactory answers.
>
>> Until the TROLL post which started this thread, AFAICT(via Google
>> Groups) there has NOT been a single mention of this issue before
>> on this NG. Especially as the product in question has regularly
>> been advertized on here.
>
> Not sure why I'm a troll; I've had a genuine problem with a piece of
> software and a couple of handsets. I didn't even blame the
> software, just asked if this was a common problem with *either*
> this model of handset or the software.
>
> Seemed like a reasonable question to me but apparently anyone who
> dares to even mention this piece of software without trying to sell
> it every other thread, relevant or otherwise, is a troll, pirate or
> provocateur!
>

Think you've hit the nail on the head, have you noticed the way they ignored
my reports of problems with my 3650 after using their trial version.

You are not alone.....

My problem is that I haven't found anything else (yet) which will deal with
a symbian run phone (no Logomanager doesn't at the moment)

On Mon, 07 Jun 2004 18:53:01 +0100, [email protected] wrote:

>[email protected] (Oxygen Software) wrote:
>
>I presume you're the author?
>
>> I'm very sorry, but I won't participate in this thread because it's
>>evident provocation.
>
>Obviously... two phones died I asked for advice. Obviously
>provocation.
>
>> If you will have any concrete questions, I'll be glad to answer.
>
>Ok, how about "why the f**k did you software kill two handsets?" Can
>I get anymore concrete?

Perhaps the lesson to be learned is try the software on ONE phone, and
if it kills it, don't use it on your second phone - I suppose this
applies to ANY software, not just Oxygen
--
Cheers

Peter

Remove the INVALID to reply

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[email protected] wrote:
>> I'm very sorry, but I won't participate in this thread because it's
>>evident provocation.
>Obviously... two phones died I asked for advice. Obviously
>provocation.

I think the Oxygen people's, quite frankly often pitiful, english skills
are partly to blame here. Another thing is their endless need to try to
peddle their product (understandable from a marketing point of view).

In this case they somehow managed to read large portions of your post wrong
and didn't even notice that you had switched to talking about PC Suite when
mentioning backup/restore.

Which would have been excusable in itself, but when they (probably, since
you clairfied the point in a later post) realized it they clammed up cause
obviously they don't want any potential buyers to believe there might be a
problem with their product.

>Anyway, thanks to yourself and your colleague for replying. You have
>confirmed Oxygen software are an organisation I have no wish to do
>business with after first trashing two phones then accusing me of
>piracy and provocation.

Well, you can't know for sure it's responsible for trashing the phones
(although it seems likely). But them being total nitwits and accusing you
of both piracy and provocation without any cause whatsoever is quite true.
And inexcusable from a customer service point of view.


- --
Frode


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Peter <[email protected]> wrote:

>>Ok, how about "why the f**k did you software kill two handsets?" Can
>>I get anymore concrete?

>Perhaps the lesson to be learned is try the software on ONE phone, and
>if it kills it, don't use it on your second phone - I suppose this
>applies to ANY software, not just Oxygen

I'd concede it was probably a foolish thing to do. I did contemplate
posting in here for advice when the first handset went splat but I saw
a lot of posts in here recommending the software (although on second
look it appears 99% of them are the publisher peddling their wares)
and figured it was just "one of those things" or I'd got a bad
handset.

Lesson learnt.

Frode <[email protected]> wrote:

>I think the Oxygen people's, quite frankly often pitiful, english skills
>are partly to blame here. Another thing is their endless need to try to
>peddle their product (understandable from a marketing point of view).

I'd accept that their ability to deal with the post might be hindered
by translation but I expect accusing a potential customer of piracy
and provocation, after your product *may* of caused damage to their
equipment, is downright rude in *any* language!

In any event, looking back at posts in this group, they seem very
vocal when it comes to peddling their product (maybe they have trouble
translating "THIS IS NOT AN ADVERTISING GROUP" too?) but rude or
unresponsive when people raise any concerns regarding the product.

>In this case they somehow managed to read large portions of your post wrong
>and didn't even notice that you had switched to talking about PC Suite when
>mentioning backup/restore.

I was using the PC Suite and a trail copy of Oxygen and made this
clear in my post. I guess I'm a liar as well as a pirate and
provocateur.

In any even, even had I been using a pirated copy it seems unlikely a
crack would alter the underlying functionality of the software.
Unless, of course, they *know* it would exhibit this problem because
they have written mechanisms into their software to deliberately
damage phones when used with pirated copies? It's been done before; I
recall one of the CD-R writing packages is designed to write coasters
(but not actually trash equipment) if a known pirated key is used.

>Which would have been excusable in itself, but when they (probably, since
>you clairfied the point in a later post) realized it they clammed up cause
>obviously they don't want any potential buyers to believe there might be a
>problem with their product.

Maybe they're hitting babelfish right now for a translation for "we're
sorry" but I'm not holding my breath.

>>Anyway, thanks to yourself and your colleague for replying. You have
>>confirmed Oxygen software are an organisation I have no wish to do
>>business with after first trashing two phones then accusing me of
>>piracy and provocation.

>Well, you can't know for sure it's responsible for trashing the phones
>(although it seems likely). But them being total nitwits and accusing you
>of both piracy and provocation without any cause whatsoever is quite true.
>And inexcusable from a customer service point of view.

Accepted. I know only that two Nokia 6100s, purchased 9 months apart
on different firmware and networks both died while using Oxygen
software. I didn't nor do I still know for sure if the software was
the cause of the problem, nor am likely to as they have shown no
interest in replying courteously to my questions let alone trying to
get to the bottom of it.

I guess I can be thankful that Oxygen Software have at least shown me
the true character of the people that make up the organisation
assuring that I don't give my money to such an unscrupulous company.

> >If Oxygen PM was actually damaging phones which I seriously don't believe.
> >Don't you think there would be a lot more mentions of it on this NG and
> >other forums ?

I contacted them directly about my trashed phone. I was open to
suggestion- it may well be that the phone I had had a fault and the
problem was unrelated to their software, but they brushed off my
request and told me to look in their forum- which did make me
suspicious- as if they knew there was a problem but didn't want to
discuss it, or just didn't care. I still didn't get anywhere, and so
turned to the competitors products. I came on the groups to share my
experiences with the alternative software (and yes, I am happy to
promote all of their stuff because they offered good support and good
stuff, and there did not seem to be much talk about the specific
software from them that I had found), mentioned the original problems,
in passing, and have been labelled as working for the opposition.
Well, I guess that is better than a pirate.

> Dunno. I found a couple of references before posting my message but
> nothing conclusive and no satisfactory answers.

It is a brick wall.

> Anyway, I don't suppose anyone can answer my questions? Is this a
> known problem and can anybody recommend any other software which is
> better than PC Suite and allows backup/transfer of phone books and
> ring tones between a couple of 6100s and an 8310?

So not to cause everyone to try to tread me down, I'll be as subtle as
I can. I use an alternative software for the back-up and transfer of
phonebooks, which works really well, and will work with the phones you
mention. It is from the company which has been mentioned in this
thread a couple of times (including by Eggster). I would suggest that
you look at their software, and you will find some of what you are
looking for.

snip snip
>
>> Anyway, I don't suppose anyone can answer my questions? Is this a
>> known problem and can anybody recommend any other software which is
>> better than PC Suite and allows backup/transfer of phone books and
>> ring tones between a couple of 6100s and an 8310?
>
>So not to cause everyone to try to tread me down, I'll be as subtle as
>I can. I use an alternative software for the back-up and transfer of
>phonebooks, which works really well, and will work with the phones you
>mention. It is from the company which has been mentioned in this
>thread a couple of times (including by Eggster). I would suggest that
>you look at their software, and you will find some of what you are
>looking for.

yep, great company. their support team added in 6610i support for me
which only took a few emaills back and forth! i've been a customer
since the days of 5110's from what i remember.

eggster2k <[email protected]> wrote:

>>> Anyway, I don't suppose anyone can answer my questions? Is this a
>>> known problem and can anybody recommend any other software which is
>>> better than PC Suite and allows backup/transfer of phone books and
>>> ring tones between a couple of 6100s and an 8310?

>>So not to cause everyone to try to tread me down, I'll be as subtle as
>>I can. I use an alternative software for the back-up and transfer of
>>phonebooks, which works really well, and will work with the phones you
>>mention. It is from the company which has been mentioned in this
>>thread a couple of times (including by Eggster). I would suggest that
>>you look at their software, and you will find some of what you are
>>looking for.

>yep, great company. their support team added in 6610i support for me
>which only took a few emaills back and forth! i've been a customer
>since the days of 5110's from what i remember.

Thanks. I'll take a look at LogoManager and MobiMB - appears I need
both to do what I want but the combined price is similar to Oxygen.

--
>iv< Paul >iv<

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[email protected] wrote:
>I'd accept that their ability to deal with the post might be hindered
>by translation but I expect accusing a potential customer of piracy
>and provocation, after your product *may* of caused damage to their
>equipment, is downright rude in *any* language!

Indeed. Goes with the territory though. It's not just that they can't
understand, it's that they fill in the blanks with assumptions. They then
respond based on that assumption being true and I've rarely seen them back
down and admit they misunderstood. Don't mean to generalize the entire
Oxygen staff, but that's the impression I've built over the time I've been
in this group.

>In any event, looking back at posts in this group, they seem very
>vocal when it comes to peddling their product (maybe they have trouble
>translating "THIS IS NOT AN ADVERTISING GROUP" too?) but rude or
>unresponsive when people raise any concerns regarding the product.

Tbh, I'm more annoyed by their overly cheerful "of course OPM can do
that!", "certainly!" and "thank you for your request!" statements in
response to people who certainly haven't requested anything of Oxygen, but
rather asked about how to use some other program. Their pretense of
contributing to the group in order to peddle their product is a bit
borderline imo.

Either way it's no biggie. If people are bothered they can just blacklist
them. It's not like they're spamming 20 fresh ad threads a day or anything
like that. It's just statements in virtually every mail they've managed to
see a way to make a minimal response to in order to advertise. As long as
they do make some worthwhile response, or offer their product in answer to
a request for suggestions on software that fits a need, it's ok by me.

>>In this case they somehow managed to read large portions of your post
>>wrong and didn't even notice that you had switched to talking about PC
>>Suite when mentioning backup/restore.
>I was using the PC Suite and a trail copy of Oxygen and made this
>clear in my post. I guess I'm a liar as well as a pirate and
>provocateur.

Like I said, they didn't catch the part where you switched from talking
about OPM to PC Suite. That's why they accused you of pirating. They
thought you were talking about backups via OPM (which isn't possible in the
trial), not PC Suite.

>In any even, even had I been using a pirated copy it seems unlikely a
>crack would alter the underlying functionality of the software.
>Unless, of course, they *know* it would exhibit this problem because
>they have written mechanisms into their software to deliberately
>damage phones when used with pirated copies?

They haven't. Or if they have, they've underestimated the crackers' skills.
I couldn't quite find a need for OPM myself after testing the trial
version, so didn't buy it nor download a cracked version, but I have
friends that have been using cracked versions of it for ages without any
problems. Personally I'm using 6600 and can do everything I want with
either PC Suite or my MMC card reader.

>Maybe they're hitting babelfish right now for a translation for "we're
>sorry" but I'm not holding my breath.

They might. No doubt they ought to. But they probably haven't followed the
thread and figured out where they got confused. Nor read this message to
notice me *****ing it out for them just a few paragraphs ago.

>I guess I can be thankful that Oxygen Software have at least shown me
>the true character of the people that make up the organisation
>assuring that I don't give my money to such an unscrupulous company.

All is good for something, I believe a saying goes


- --
Frode

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