I agree that Nokia SA has poor service, also experienced it, but this is
not a SA vs AUS rugby match.
Stay on the topic of Nokia cell-phones please.


NICKV wrote:

> Dear LORD DATA
> Eat **** and Die !!!!!!!!!!!!!!!
> A very Intelligent response from the land of the criminals !!! Leave
> The LORD DATA stuff and rather continue sheep shagging
> Your pretty brave on a news group . Try that face to face
>
> On Mon, 12 Jul 2004 12:44:20 +1000, "Lord-Data" <[email protected]>
> wrote:
>
>
>>Why is it nokia's fault that your a ****ing clueless idiot?
>>
>>Leave them alone!
>>
>>
>><NickV> wrote in message news:[email protected]...
>>
>>>Picture It! Husband and wife on the couch watching Tv when along comes
>>>an ad for a new phone.It's the Nokia 6600.It's wonderful ,its great.We
>>>must have one each.Early next morning on the phone to Nokia .Place
>>>order ,get new toy,very excited !! Voice on the other end of the
>>>line "HUH??????? Whats a Nokia6600?? ,NEVER heard of it !!!!!!!!"
>>>But Sir,your company spent millions advertising it !! YOU MUST HAVE
>>>IT!!! Moron on the other end of the line " Sorry Sir,I dont show this
>>>model on my records"
>>>I should have taken heed then of the WONDERFUL service and treatment I
>>>would be recieving from Nokia South Arica (represented by the RF
>>>Group) and headed for the Sony Ericson shop or Samsung or .....anyone
>>>but Nokia but ,regardless, the features of the phone where the best
>>>around so we placed our order for 2 units.These things where so hot
>>>that there was a waiting list.3 months !!! We decided to wait.3 months
>>>later,courier arrives and drops off (you guessed it!!!) 1 shiny new
>>>Nokia 6600.ok,this was service providers fault not nokia ( that being
>>>a story for another NEWSGROUP) so excitedly we open the box plug the
>>>phone into the charger for the obligatory 14hours.Alls good and well
>>>so far .14 hours later , plug sim card,switch on and marvel at the
>>>wonders of the SMART PHONE.Its got everything
>>>calender,camera,video,webbrowser,email,HP Printing utilty,kodak photo
>>>app.It;s just great .work through the manuel get to a section that
>>>says on first use you should format your MMC .Which I duly do.Switch
>>>the phone on and horror of horrors ,all the Apps have gone !!!!!
>>>PANIC!!! now what ?? read through the manuel again . nothing..Seems I
>>>forgot to read one additional leaflet which says " DO NOT FORMAT YOUR
>>>MMC AS ALL YOUR 3RD PARTY APPS ARE STORED ON IT " . Do I feel like a
>>>dufus?? Oh yes !!
>>>Next day of to Nokia .Sheepishly approach the counter with the phone
>>>with a simple request " Please could you reinstall all my software for
>>>the phone " .Yes sir ,no problem.It's gonna take 2 hours though" .no
>>>problem ,we must pay for our mistakes . 2 hours later , collect the
>>>phone , switch it on and ...................NO APPS !!!!!!!!!!! Back
>>>to the counter . " Sir,you had me waiting here for 2hours and you did
>>>nothing ??? WHY ?? " desk guy whips out his job card and reads off it
>>>a note written by a technician " PLEASE SEE THE DATA person for this
>>>problem" . Now, 2hours earlier ,when we booked the phone in the data
>>>guy was standing rite there . As you can can imagine temprature is now
>>>beggining to rise somewhat. Approach the DATA guy with our problem and
>>>this is now to me an absolute classic in CUSTOMER CARE . His response
>>>" Sorry but there is nothing I can do about .Nokia Finland did not
>>>send us any installation disks with the phone unit. Sorry thats it !!"
>>>BUT,BUT???? what about my internet access . Data guy grips the phone
>>>and proceeds to tell me that its still there.The moron is showing me
>>>the icon labelled services.With great authorty in his voice as well .
>>>So i tell him thats the WAP Access!! I want the XHTML Browser,HTML???
>>>. You know? the icon with the little red O and the three little w's
>>>under it !!!!!!!!!
>>>At this point I decide that in order to prevent a gruesome muder ,I
>>>should leave this place and go home ,get on my Pc ,find the Nokia
>>>Headoffice site and write a STINKY email to the highest authority in
>>>the Nokia organization.This I do and,just as I am about to push SEND
>>>,i notice to my abolute amasement there it all is.On the website you
>>>can download all you complmentary apps. WHoopee!!!!!! Problem Solved
>>>.Why couldnt DATA GUY have told me this or better still shown me on
>>>his SWISH looking PC !!!!!!! Customer Care ???? In your dreams, Buddy
>>>
>>> Now where this the end of this story it would not be all that bad
>>>alas it's not. as the phone is getting used ,more pics go on it ,more
>>>numbers ,more videos ,strange things start to happen .it starts to
>>>freeze, crash switch off, switch on and generally behave like it has
>>>been possesed by a evil demon until one fine day it just quits. Wont
>>>switch on .nothing,NADA , ITS DEAD !!!!!!!! Here we go again .Off to
>>>NOKIA CUSTOMER CARE . Arrive there book my beloved 6600 in and get
>>>told that it will take 2 weeks before I see my phone again.2 weeks
>>>later phone to see if its ready .get told to phone back in another
>>>week , and then another and another . 2 months , many ,many phones
>>>calls later and under threat of pysical assualt the MANAGER finally
>>>calls to say that they cannot repair the phone,they have never seen a
>>>problem like this before and that they will be replacing it with a new
>>>phone. Would you belive that in this day an age things like this
>>>happen?
>>>So far,so good . till next time. Now dont get me wrong .I LUV my 6600
>>>.My hole life revolves around it .Gotten used to the
>>>crashes,freezes,eternally slow menus . It's a great phone phone .Pity
>>>bout Nokia though . CUSTOMER CARE !!!!!! they should change that to
>>>maybe CUSTOMER ABUSE or CRUELTY . why not drop the word word customer
>>>all together .
>>>If you've gotten up to this sentance , I thank you for reading on.That
>>>was my ANTI-NOKIA RANT & RAVE session .
>>>Incidentally, I see on Opera's website that a new version of the
>>>browser is out and that in order not to have to pay for the upgrade we
>>>should go to our "CUSTOMER CARE" centre and ask them to generate a
>>>registration key to complete the upgrade. That means I have to go see
>>>DATA GUY again!!!!!
>>>
>>>And so I bid you farewell as we bravely soldier on trapped in our 2
>>>year cell phone contracts .
>>>

>>
>>

>




See More: 6600 - Wonderful Experiance dealing with NOKIA SOUTH AFRICA