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  1. #16
    The Mole
    Guest

    Re: Oxygen software. Licence renewals

    > I think you've missed the point. The issue here is not about receiving
    > upgrades to work with newly released models, its about it working with
    > a different phone of exactly the *same* model.
    >
    > If you lose your currently registered phone and replace it with
    > another identical phone OPM will not work with the replacement unit if
    > more than a year has elapsed since you bought the software.

    Maybe that comes down to discreetion between you and Oxygen. You would
    need to register anyway to get continued upgrades of the software and of
    which in turn support the product's development. It may be a little unfair
    here, but then again if you lose your contract phone, they don't always give
    you a new one do they? - and it is at a cheaper price! If it is expired it
    is expired. It is your bad luck you lost the phone, Oxygen have no
    obligation to renew your key because you are expired and out of contract to
    use the product. However, your old phone key will work and it is your bad
    luck you just don't have the phone registered with Oxygen.





    See More: Oxygen software. Licence renewals




  2. #17
    Richard Colton
    Guest

    Re: Oxygen software. Licence renewals

    "The Mole" <[email protected]> wrote in message
    news:[email protected]...
    > If Dolphin was smart, rather than flaming, he could have written you a
    > fantastic review!


    Well, he could, but personally I wouldn't bother. I put a basic review up
    on my site which Oxygen had a few minor niggles with (they must have gone
    looking, because I never notified them it was there in the first place).
    So, as I'd written a review, I was offered a family licence so I could do a
    proper review of the product. All well and good, but I found that my
    original review was still waht I believed after evaluating Oxygen, so made
    very few modifications to it.

    Result - licence lasts approx 1 month! Not really a hardship as I don't,
    and wouldn't regularly use it, but it does make you wonder.

    --
    >>> Unlock Your Phones Potential <<<
    >>> http://www.thephonelocker.co.uk <<<
    >>> http://www.uselessinfo.org.uk <<<






  3. #18
    The Mole
    Guest

    Re: Oxygen software. Licence renewals

    I have to say, although is a very nice program, I cannot get to grips with
    it in the same way as LM and MobiMB.
    It's probably because I don't see as many new phones now, but I would tend
    to use LM for when upgrading DCT3
    and MobiMB for DCT4 tinkering. I have a 3510i for fun (I got a good deal)
    but never really got to grips with it - it may be sad, but I really like the
    3410. It isn't a fiddly phone like the 8310, 7210 to use etc, it's not as
    orangey as the 3510i - if made the colour of the phone nicer - it would have
    helped. I just feel like 3510i screams at me, "My first Nokia!"
    3410 doesn't do that - nice simple phone, with a few useful tools that are
    bug fixed over the 3310/3330 range.
    Best Nokia so far IMHO. I like the fact I can send ringtones and draw
    screensavers (that move), then send via LM with this model. I find it very
    hard to get to grips with Oxygen because of the fact it seems to load all
    your settings each time and saving what you have done is more complicated
    than LM. I've not used it much, I'd like to really, really praise this
    program more than it sounds here, but I think what it is, is not used it
    enough or worked with it enough to get the full benefits. I have it set up
    so my 3510i is on COM 1 and I have 3410 on COM2 etc. I expect you can copy
    nos from one to the other etc, just not really quite sure how. I must try
    it out more - half the problem I think, got too used to LM write as you go.
    Plus LM only updates everything if you need it to, not everytime you do
    anything. I should read the help file more thoroughly!

    "Richard Colton" <[email protected]> wrote in message
    news:[email protected]...
    > "The Mole" <[email protected]> wrote in message
    > news:[email protected]...
    > > If Dolphin was smart, rather than flaming, he could have written you a
    > > fantastic review!

    >
    > Well, he could, but personally I wouldn't bother. I put a basic review up
    > on my site which Oxygen had a few minor niggles with (they must have gone
    > looking, because I never notified them it was there in the first place).
    > So, as I'd written a review, I was offered a family licence so I could do

    a
    > proper review of the product. All well and good, but I found that my
    > original review was still waht I believed after evaluating Oxygen, so made
    > very few modifications to it.
    >
    > Result - licence lasts approx 1 month! Not really a hardship as I don't,
    > and wouldn't regularly use it, but it does make you wonder.
    >
    > --
    > >>> Unlock Your Phones Potential <<<
    > >>> http://www.thephonelocker.co.uk <<<
    > >>> http://www.uselessinfo.org.uk <<<

    >
    >






  4. #19
    Oxygen Software
    Guest

    Re: Oxygen software. Licence renewals

    Hello, Dolphin!
    You wrote on Wed, 10 Sep 2003 15:48:04 +0100:

    >> Surely you don't need to pay additional money if your registration
    >> isn't expired. As I said before you pay for one year of updates and
    >> technical support. But if your license is expired, we can't provide
    >> technical


    DB> So my complaint is true and valid. After 1 year, I cannot change my
    DB> handset, and your product becomes worthless. This is a SCAM! An
    DB> excuse to con people out of their money.

    Speaking about being lazy to read license terms before purchase. Not all
    things in the world should appear exactly as you expect them to. It's
    notable that during the year there were 24 updates released and every has
    readme.txt with an upgrade policy displayed during installation. You didn't
    read any of them.

    DB> You know people are going to upgrade their handsets after about 18
    DB> months, so either they pay up (for a product thats already paid for)
    DB> or go without.

    Let's take Individual license as an example and clarify some moments. You
    paid 39Euro for a product + 1 year of updates and technical support. After 1
    year you can continue using the product with the last registered phone as
    long as you want. Renewal price of 12.95Euro allows you to get one more year
    of upgrades and technical support. If it would be more simple for you, the
    license cost formula is

    License = Product + Updates&Support

    Where "Product" is one-time payment; "Updates&Support" - regular yearly
    payment.
    I don't see any scam in this formula.


    If you will have any further questions, please do not hesitate to contact
    us.

    Best regards, Oleg Fyodorov.
    Oxygen Software - tools for your Nokia.
    Oxygen Phone Manager II - all you want from your Nokia.
    [email protected]
    http://www.oxygensoftware.com
    http://www.oxygensoftware.co.uk





  5. #20
    Oxygen Software
    Guest

    Re: Oxygen software. Licence renewals

    Hello, The Mole!
    You wrote on Thu, 11 Sep 2003 00:01:44 +0000 (UTC):

    TM> Providing the registration lasts for the life of the registered
    TM> phones I don't see a problem. You can change your handsets within
    TM> the year, after that year you need to update the licence to use new
    TM> phones with it or you are stuck with just the ones you have
    TM> registered. The updater of the licence code expires. This is
    TM> my understanding.

    You're right.

    TM> This surely supports the product where piracy is rife. Common sense
    TM> to me, to develop software where you can be sure of an on going
    TM> income in difficult times. Right Oxygen? In a years time
    TM> newer phones may be out and this insures you pay for on going
    TM> developement. If you don't upgrade your phones though, it won't
    TM> affect you!

    You're right again ;-) Actually it was a simple choice:
    1. To pay once for "lifetime" upgrades and, as a result, make this
    "lifetime" vague (usually very short).
    2. To pay product price once and much smaller renewal price yearly. It
    allows us to continue development of new features and new models support as
    well as ensures our customers that Oxygen Software will not vanish some day
    because there will be no money to buy newly released phone models and to pay
    to our programmers.

    If you will have any further questions, please do not hesitate to contact
    us.

    Best regards, Oleg Fyodorov.
    Oxygen Software - tools for your Nokia.
    Oxygen Phone Manager II - all you want from your Nokia.
    [email protected]
    http://www.oxygensoftware.com
    http://www.oxygensoftware.co.uk





  6. #21
    Oxygen Software
    Guest

    Re: Oxygen software. Licence renewals

    Hello, Chris!
    You wrote on Thu, 11 Sep 2003 16:37:56 +0100:

    >> We are warning people about it. It is written in the License
    >> agreement (which you accepted before installing the software) and in
    >> our Readme.


    CB> I don't see it anywhere in the license agreement. The text only says
    CB> that you get one year of upgrades and technical support. It doesn't
    CB> mention anything about not being able to use the software with a
    CB> different phone after the end of the year.

    As you probably know the registration key for Oxygen Phone Manager II has
    an information about the phones you're currently using. If you want to get
    the updated registration key that will allow you to work with a new (not
    previously registered) phone, you send a special message with the
    "Register/Unregister phones" dialog to our technical support service.
    Somebody from our technical support service checks your data, includes your
    new phone in your license and sends the new registration key back to you.
    Therefore we assume this operation as a technical support.
    Yes, the License agreement does not contain the precise notification about
    "changing phones policy". We haven't included this topic because of the same
    reason we haven't included "e-mail support policy", "phone support policy"
    and other obvious things. But seeing such a rough reaction we'll clarify
    this moment in the license agreement.

    If you will have any further questions, please do not hesitate to contact
    us.

    Best regards, Oleg Fyodorov.
    Oxygen Software - tools for your Nokia.
    Oxygen Phone Manager II - all you want from your Nokia.
    [email protected]
    http://www.oxygensoftware.com
    http://www.oxygensoftware.co.uk





  7. #22
    Oxygen Software
    Guest

    Re: Oxygen software. Licence renewals

    Hello, The Mole!
    You wrote on Fri, 12 Sep 2003 03:01:07 +0000 (UTC):

    TM> enough to get the full benefits. I have it set up so my 3510i is
    TM> on COM 1 and I have 3410 on COM2 etc. I expect you can copy nos
    TM> from one to the other etc, just not really quite sure how.

    Just a small help ;-) In Phonebook select the required contacts, press
    right mouse button and choose "Copy to"- <destination phone> menu item.
    After that press "Write" button at destination's phone Phonebook.

    f you will have any further questions, please do not hesitate to contact us.

    Best regards, Oleg Fyodorov.
    Oxygen Software - tools for your Nokia.
    Oxygen Phone Manager II - all you want from your Nokia.
    [email protected]
    http://www.oxygensoftware.com
    http://www.oxygensoftware.co.uk





  8. #23
    Dolphin Boy
    Guest

    Re: Oxygen software. Licence renewals

    > Speaking about being lazy to read license terms before purchase. Not all
    > things in the world should appear exactly as you expect them to. It's
    > notable that during the year there were 24 updates released and every has
    > readme.txt with an upgrade policy displayed during installation. You

    didn't
    > read any of them.


    Thats pathetic. You're blaming me for your rip-off. As other posters have
    responded,
    your text only refers to updates & support, I want nether. I want a key,
    which is an
    automated process.

    If I was lazy, I wouldn't have bothered sending you bug reports & system
    dumps
    when your software crashed my system. And we KNOW it was your software to
    blame because you e-mailed me a fix.


    >> Let's take Individual license as an example and clarify some moments.

    You
    > paid 39Euro for a product + 1 year of updates and technical support. After

    1
    > year you can continue using the product with the last registered phone as
    > long as you want. Renewal price of 12.95Euro allows you to get one more

    year
    > of upgrades and technical support. If it would be more simple for you, the
    > license cost formula is
    >
    > License = Product + Updates&Support


    > Where "Product" is one-time payment; "Updates&Support" - regular yearly
    > payment.
    > I don't see any scam in this formula.


    I don't want updates OR support. I want a KEY! The sending out of keys is an
    automated process and costs you nothing. Now how simple is that.






  9. #24
    Dolphin Boy
    Guest

    Re: Oxygen software. Licence renewals

    <snip>
    > Yes, the License agreement does not contain the precise notification

    about
    > "changing phones policy". We haven't included this topic because of the

    same
    > reason we haven't included "e-mail support policy", "phone support policy"
    > and other obvious things. But seeing such a rough reaction we'll clarify
    > this moment in the license agreement.


    GREAT! so your changing the Licence. I purchased BEFORE this license change,
    so it doen NOT apply to me. Please can I have my key now?





  10. #25
    Oxygen Software
    Guest

    Re: Oxygen software. Licence renewals

    Hello, Dolphin!
    You wrote on Fri, 12 Sep 2003 08:43:39 +0100:

    DB> <snip>
    >> Yes, the License agreement does not contain the precise
    >> notification about "changing phones policy". We haven't included this

    topic because of
    >> the same reason we haven't included "e-mail support policy", "phone

    support
    >> policy" and other obvious things. But seeing such a rough reaction we'll
    >> clarify this moment in the license agreement.


    DB> GREAT! so your changing the Licence. I purchased BEFORE this license
    DB> change, so it doen NOT apply to me. Please can I have my key now?

    First of all, we didn't "change" the license, we just concretized it. And
    of course we would be happy to help you if you've contacted us with a
    scancopy of document confirming the phone replacement *before* you started
    this discussion and replied "Don't buy" and "This is a SCAM" to every our
    post. But now... Sorry, your license is expired and the only we can offer to
    you is to renew it for 1 year more.

    If you will have any further questions, please do not hesitate to contact
    us.

    Best regards, Oleg Fyodorov.
    Oxygen Software - tools for your Nokia.
    Oxygen Phone Manager II - all you want from your Nokia.
    [email protected]
    http://www.oxygensoftware.com
    http://www.oxygensoftware.co.uk





  11. #26
    Oxygen Software
    Guest

    Re: Oxygen software. Licence renewals

    Hello, Dolphin!
    You wrote on Fri, 12 Sep 2003 08:36:00 +0100:

    >> Speaking about being lazy to read license terms before purchase.
    >> Not all things in the world should appear exactly as you expect them
    >> to. It's notable that during the year there were 24 updates released
    >> and every has readme.txt with an upgrade policy displayed during
    >> installation. You didn't read any of them.


    DB> Thats pathetic. You're blaming me for your rip-off. As other posters
    DB> have responded, your text only refers to updates & support, I want
    DB> nether. I want a key, which is an automated process.

    Readme file contains information about updates and technical support. As
    you know the registration key for Oxygen Phone Manager II has an information
    about the phones you're currently using. If you want to get the updated
    registration key that will allow you to work with a new (not previously
    registered) phone, you send a special message with the "Register/Unregister
    phones" dialog to our technical support service. Somebody from our technical
    support service checks your data, includes your
    new phone in your license and sends the new registration key back to you.
    Therefore we assume this operation as a technical support.

    DB> If I was lazy, I wouldn't have bothered sending you bug reports &
    DB> system dumps when your software crashed my system. And we KNOW it
    DB> was your software to blame because you e-mailed me a fix.

    Of course. Unfortunately I don't know software without bugs. But you maybe
    missed "Bugs and Program Errors" section in Oxygen Phone Manager II license
    agreement:
    We do not promise that Oxygen Phone Manager will be free of bugs or program
    errors. If you report a program error or bug to us, we will use our best
    efforts to correct it. If we issue a maintenance release for Oxygen Phone
    Manager II which includes a correction for an error you reported, we will
    send you a copy of that maintenance release at no charge. We will only do
    this for maintenance releases, not for new major releases or other new
    versions of Oxygen Phone Manager.

    >>> Let's take Individual license as an example and clarify some
    >>> moments. You paid 39Euro for a product + 1 year of updates and

    technical support.
    >> After 1 year you can continue using the product with the last registered
    >> phone as long as you want. Renewal price of 12.95Euro allows you to
    >> get one more year of upgrades and technical support. If it would be more

    simple for
    >> you, the license cost formula is


    >> License = Product + Updates&Support


    >> Where "Product" is one-time payment; "Updates&Support" - regular
    >> yearly payment.
    >> I don't see any scam in this formula.


    DB> I don't want updates OR support. I want a KEY! The sending out of
    DB> keys is an automated process and costs you nothing. Now how simple
    DB> is that.

    Processing your change phone request, updating information in the database
    and sending the new registration key to you requires our technical support
    service assistance. Therefore we consider this operation as a technical
    support.

    If you will have any further questions, please do not hesitate to contact
    us.

    Best regards, Oleg Fyodorov.
    Oxygen Software - tools for your Nokia.
    Oxygen Phone Manager II - all you want from your Nokia.
    [email protected]
    http://www.oxygensoftware.com
    http://www.oxygensoftware.co.uk





  12. #27
    Dolphin Boy
    Guest

    Re: Oxygen software. Licence renewals


    "Oxygen Software" <[email protected]> wrote in message
    news:[email protected]...
    > Hello, Dolphin!
    > You wrote on Fri, 12 Sep 2003 08:43:39 +0100:
    >
    > DB> <snip>
    > >> Yes, the License agreement does not contain the precise
    > >> notification about "changing phones policy". We haven't included this

    > topic because of
    > >> the same reason we haven't included "e-mail support policy", "phone

    > support
    > >> policy" and other obvious things. But seeing such a rough reaction

    we'll
    > >> clarify this moment in the license agreement.

    >
    > DB> GREAT! so your changing the Licence. I purchased BEFORE this license
    > DB> change, so it doen NOT apply to me. Please can I have my key now?
    >
    > First of all, we didn't "change" the license, we just concretized it.

    And
    > of course we would be happy to help you if you've contacted us with a
    > scancopy of document confirming the phone replacement *before* you started
    > this discussion and replied "Don't buy" and "This is a SCAM" to every our
    > post. But now... Sorry, your license is expired and the only we can offer

    to
    > you is to renew it for 1 year more.


    I DID contact you in private correspondance. You refused to allow me to use
    the
    software I have already paid for.
    This IS a scam, using anti theft measures to obtain money from users that
    have
    already purchased software.
    If you can only "offer" to con me out of more money, look forward to me
    warning
    all other potential purchasers about this rip-off
    Have a nice day!





  13. #28
    Chris Blunt
    Guest

    Re: Oxygen software. Licence renewals

    On Fri, 12 Sep 2003 11:17:31 +0400, "Oxygen Software"
    <[email protected]> wrote:

    >Hello, Chris!
    >You wrote on Thu, 11 Sep 2003 16:37:56 +0100:
    >
    > >> We are warning people about it. It is written in the License
    > >> agreement (which you accepted before installing the software) and in
    > >> our Readme.

    >
    > CB> I don't see it anywhere in the license agreement. The text only says
    > CB> that you get one year of upgrades and technical support. It doesn't
    > CB> mention anything about not being able to use the software with a
    > CB> different phone after the end of the year.
    >
    > As you probably know the registration key for Oxygen Phone Manager II has
    >an information about the phones you're currently using. If you want to get
    >the updated registration key that will allow you to work with a new (not
    >previously registered) phone, you send a special message with the
    >"Register/Unregister phones" dialog to our technical support service.
    >Somebody from our technical support service checks your data, includes your
    >new phone in your license and sends the new registration key back to you.
    >Therefore we assume this operation as a technical support.


    According to your documentation, this is an automated process
    performed by what you say is a 'robot'. The registration key is
    normally returned within just a few minutes. I find it hard to
    believe your claim here that it requires someone in your technical
    support to manually check the data. Besides, this entire procedure is
    for your benefit only to protect yourselves against piracy. Its of no
    benefit to the customers, yet you expect us to pay for it.

    Can I make a suggestion to you? Instead of spending time here arguing
    with your customers, why don't you listen to them. Its clear that many
    people find your policy onerous, so why not reconsider it? Of course
    you need to make money, nobody would deny that, but other software
    producers seem to be able to find ways around software piracy without
    going to such extreme measures. I registered my copy of Logomanager 4
    years ago. I paid less that half the price I paid you for OPM yet I
    have been entitled to use every new release of Logomanager since, and
    I can use it with any phone I want without having to re-register
    phones. Mike Bradley is still in business, so don't give us this
    nonsense about you having to charge us again every year for what we've
    already paid for just so that you can continue to develop software.




  14. #29
    BG
    Guest

    Re: Oxygen software. Licence renewals

    On Fri, 12 Sep 2003 13:57:56 +0100, "Dolphin Boy"
    <[email protected]> wrote:

    >Chris, mate, I don't think we're going to win this one. They already have
    >our money
    >and therefore no longer care.
    >The best I can do is to warn potential buyers before they get caught in the
    >same trap.
    >Thanks for the support. (pun not intended


    I have to agree. I had a very long and unpleasant fight with them.
    They refused to update the program, claiming " can't find any notes of
    you beeing a customer of ours"

    Their arguments were dirty and was called all kind of things in this
    group.

    So, I must agree:

    STAY AWAY!!!


    ====================================== phone pages
    http://osbymikro.tk
    ====================================== free sms
    http://2sms.tk
    ====================================== mail address
    [email protected]ve_th.is



  15. #30
    Oxygen Software
    Guest

    Re: Oxygen software. Licence renewals

    Hello, Dolphin!
    You wrote on Fri, 12 Sep 2003 09:57:04 +0100:

    DB> I DID contact you in private correspondance. You refused to allow me
    DB> to use the software I have already paid for.

    No, we didn't. You can use the software you've paid for as long as you
    wish. We just refused to provide technical support to you, because your
    registration period is expired. Purchasing Oxygen Phone Manager II you get
    one year of free upgrades and
    technical support. After this year, if you want to renew your registration
    and get one more year of upgrades and technical support, you have to
    purchase "Renew" license for a special price (from 5.95 to 12.95Euro per
    phone).

    DB> This IS a scam, using anti theft measures to obtain money from users
    DB> that have already purchased software.

    Let's take Individual license as an example and clarify some moments. You
    paid 39Euro for a product + 1 year of updates and technical support. After 1
    year you can continue using the product with the last registered phone as
    long as you want. Renewal price of 12.95Euro allows you to get one more year
    of upgrades and technical support. If it would be more simple for you, the
    license cost formula is

    License = Product + Updates&Support

    Where "Product" is one-time payment; "Updates&Support" - regular yearly
    payment.
    I don't see any scam in this formula.

    DB> If you can only "offer" to con me out of more money, look forward to
    DB> me warning all other potential purchasers about this rip-off

    We will be very grateful if you'll heap this mission onto your shoulders,
    because analyzing your situation we were very surprised that not all
    customers read license conditions (available at the order page and
    readme.txt file displayed during *every* update installation!) before
    purchase.

    DB> Have a nice day!

    If you will have any further questions, please do not hesitate to contact
    us.

    Best regards, Oleg Fyodorov.
    Oxygen Software - tools for your Nokia.
    Oxygen Phone Manager II - all you want from your Nokia.
    [email protected]
    http://www.oxygensoftware.com
    http://www.oxygensoftware.co.uk





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