T-Mobile frustrations.

After taking care to do the necessary research I recently purchased two
T-mobile telephones, and I am now discovering much of the information I was
given by t-mobile seems to have been either wholly or partly fabricated.
My choices were somewhat limited, as I specifically needed the Nokia 9290i
Communicator for my business. As t-mobile is the only available network
offering GSM and CSD in my area, I had to terminate my 3 year old contract
with Verizon and sign up with T-Mobile in their stead.

Problem 1.
Before signing up I telephoned customer service department on numerous
occasions to ensure the features available on the telephone were supported
by the t-mobile network. I found the level of knowledge with regards to CSD
or any kind of data/web aspects frustratingly lacking, and quickly learned I
had to speak to a level 2 tech each time I called. However, the operators
would not connect me to level 2 until I had gone through my intended
conversation in minute detail, frequently with more than one person before
speaking to somebody with an acceptable level of knowledge. This got tiring
very quickly, but as I had no choice but go with T-Mobile I had to stick
with it.

I finally found someone who told me I could indeed have a second number
added to my account (so I could receive faxes direct on my 9290), and that
all I had to do was once I signed up call 611 and ask to have it added, and
that it would be added as a free courtesy. Now feeling comfortable enough
to purchase my ($600) telephone, I proceeded as described, and in addition
purchased a smaller phone for my wife at the same time.

Upon phoning to get my fax number added to the account, I was sent from
person to person, who each gave me a different story. These stories ranged
from "we can't add another number" to "we can add another number but it
costs $10 per month" to "we can't give you a second number, but in order to
receive faxes you'll need CSD, you won't get a second number, and it's $10
per month". I found this lack of knowledge, and indeed conflicting
knowledge absolutely unacceptable. At one point I was told the tech had
given me information which was at least six months old. Yet, despite the
tech misrepresenting t-mobile and giving me incorrect information prior to
signing up, their supervisors behaved like they could care less. They said
there was no record on my account so I could not prove it (of course there
was no record, I made those enquiry calls before I had an account, so there
was nothing to annotate). I asked why I should have to pay an extra $120
per year to have something their representative told me was included in my
Get More 5000 $100 per month, and I was told "we are a business, we're not
in the habit of giving things away". The supervisor refused any attempt at
finding out who gave me the incorrect information (even though I had her
name) because he said it would be wrong to "get someone in trouble" for
making a mistake - but of course it's totally acceptable for a paying
customer to pay an extra $120 per year because someone doesn't know their
own job. In the end the supervisor begrudgingly gave me a $60 credit, which
I do not feel addressed the situation adequately. Bearing in mind I had no
choice but to go with T-mobile, there was little else I could do.

Problem 2.
Problem 1 seems even worse when I inform you that I can barely use my
telephone in the area I live, despite being told by numerous T-mobile
operators my home area was a "good" coverage area prior to signing up. I
was assured on numerous occasions that it would be ok. However, once I
actually tried to use my telephone I discovered I could only get coverage
next to one specific window in the house, and even then it was "patchy" at
best. I visited my local T-Mobile store, who said "oh, you live on Prune
Hill!", so, apparently, it's common knowledge coverage round here is awful.
The manager of the store told me not to worry, as there was a new tower
going up on Prune Hill some time in the next 60 days. I decided I could put
my business project on hold for 60 days while I waited for coverage to
improve. During a subsequent trip to the store I casually mentioned this,
and was told it would be about six months now, not sixty days. This was
horrifying enough, until on my last trip I was told "no, they just have the
funding". Why exactly is it permitted for the store employees to impart
information which seems to be partly or wholly fictional, when people like
myself are paying $150 per month for 2 phones we can barely use unless we
travel a mile down the road, especially when $10 of that $150 shouldn't even
be billed in the first place? One of their operators yesterday had the
audacity to tell me "cell phones don't work in houses" and absolutely
refused to listen to anything I had to say. It's the hill, not the house.
We have already established that.

To make this situation worse, I put a tech support request in yesterday and
was told to call back in 24 hours. I called this afternoon and was told
nothing was planned "this year". A while ago when I had a temporary period
of getting improved coverage (3 bars, but still only by the window) I was
told this is because they now had a shared tower up here and it had just
been activated. Their operator today told me no such thing had happened.
I can't even imagine where their operators/store employees are getting their
information, but I know for sure it's usually us, the paying customers, who
lose out.

I was with Verizon for over 3 years before having to change, and I have no
doubt that by the time my 12 month contract with T-Mobile is up there will
be a great many devices on the market which do what I require - with other
providers. All I ask is honesty from vendors, telephone operators who have a
reasonable level of knowledge and do not lie when they don't know something,
and a company who stands by their promises or the representations of their
employees. So far I have seen none of this from T-mobile.

For the time being, they have me as a captive client who will happily leave
at the earliest opportunity as soon as I am able. If they would like to
keep receiving my $150 per month long after my contract expires, I ask that
they do something about this terrible coverage I am experiencing up here
(and in the meantime make it clear their phones don't work up here), and
maybe even do something about my CSD charge I am begrudgingly paying.

I have had this phone since February, and have been fortunate if I can use
more than 100 of my 5000 minutes per month of phone usage. I kept the Get
More 5000 right up until last month, because I didn't want to lose the plan
and tmob said I couldn't get it back once I switched because it had been
discontinued. Finally I just had enough and downgraded to 600 minutes.

I can't believe the amount of money I have wasted as a result of the
mis-information tmobile CSR's have given me.

---

› See More: T-Mobile frustrations.

note:
nokia 92xx DO NOT SUPPORT GPRS
that you should get a pda and bt phone instead of 9290
I have T-Mobile Internet with Basic Plus
I don't use too many voice minutes, but I use a huge amount of data (I
use about 800-900M/month)
consider about this combination
and bt phone can hookup to your laptop or palm or ppc with bt support

Dame Edna wrote:

>After taking care to do the necessary research I recently purchased two
>T-mobile telephones, and I am now discovering much of the information I was
>given by t-mobile seems to have been either wholly or partly fabricated.
>My choices were somewhat limited, as I specifically needed the Nokia 9290i
>Communicator for my business. As t-mobile is the only available network
>offering GSM and CSD in my area, I had to terminate my 3 year old contract
>with Verizon and sign up with T-Mobile in their stead.
>
>Problem 1.
>Before signing up I telephoned customer service department on numerous
>occasions to ensure the features available on the telephone were supported
>by the t-mobile network. I found the level of knowledge with regards to CSD
>or any kind of data/web aspects frustratingly lacking, and quickly learned I
>had to speak to a level 2 tech each time I called. However, the operators
>would not connect me to level 2 until I had gone through my intended
>conversation in minute detail, frequently with more than one person before
>speaking to somebody with an acceptable level of knowledge. This got tiring
>very quickly, but as I had no choice but go with T-Mobile I had to stick
>with it.
>
>I finally found someone who told me I could indeed have a second number
>added to my account (so I could receive faxes direct on my 9290), and that
>all I had to do was once I signed up call 611 and ask to have it added, and
>that it would be added as a free courtesy. Now feeling comfortable enough
>to purchase my ($600) telephone, I proceeded as described, and in addition
>purchased a smaller phone for my wife at the same time.
>
>Upon phoning to get my fax number added to the account, I was sent from
>person to person, who each gave me a different story. These stories ranged
>from "we can't add another number" to "we can add another number but it
>costs $10 per month" to "we can't give you a second number, but in order to
>receive faxes you'll need CSD, you won't get a second number, and it's $10
>per month". I found this lack of knowledge, and indeed conflicting
>knowledge absolutely unacceptable. At one point I was told the tech had
>given me information which was at least six months old. Yet, despite the
>tech misrepresenting t-mobile and giving me incorrect information prior to
>signing up, their supervisors behaved like they could care less. They said
>there was no record on my account so I could not prove it (of course there
>was no record, I made those enquiry calls before I had an account, so there
>was nothing to annotate). I asked why I should have to pay an extra $120
>per year to have something their representative told me was included in my
>Get More 5000 $100 per month, and I was told "we are a business, we're not
>in the habit of giving things away". The supervisor refused any attempt at
>finding out who gave me the incorrect information (even though I had her
>name) because he said it would be wrong to "get someone in trouble" for
>making a mistake - but of course it's totally acceptable for a paying
>customer to pay an extra $120 per year because someone doesn't know their
>own job. In the end the supervisor begrudgingly gave me a $60 credit, which
>I do not feel addressed the situation adequately. Bearing in mind I had no
>choice but to go with T-mobile, there was little else I could do.
>
>Problem 2.
>Problem 1 seems even worse when I inform you that I can barely use my
>telephone in the area I live, despite being told by numerous T-mobile
>operators my home area was a "good" coverage area prior to signing up. I
>was assured on numerous occasions that it would be ok. However, once I
>actually tried to use my telephone I discovered I could only get coverage
>next to one specific window in the house, and even then it was "patchy" at
>best. I visited my local T-Mobile store, who said "oh, you live on Prune
>Hill!", so, apparently, it's common knowledge coverage round here is awful.
>The manager of the store told me not to worry, as there was a new tower
>going up on Prune Hill some time in the next 60 days. I decided I could put
>my business project on hold for 60 days while I waited for coverage to
>improve. During a subsequent trip to the store I casually mentioned this,
>and was told it would be about six months now, not sixty days. This was
>horrifying enough, until on my last trip I was told "no, they just have the
>funding". Why exactly is it permitted for the store employees to impart
>information which seems to be partly or wholly fictional, when people like
>myself are paying $150 per month for 2 phones we can barely use unless we
>travel a mile down the road, especially when $10 of that $150 shouldn't even
>be billed in the first place? One of their operators yesterday had the
>audacity to tell me "cell phones don't work in houses" and absolutely
>refused to listen to anything I had to say. It's the hill, not the house.
>We have already established that.
>
>To make this situation worse, I put a tech support request in yesterday and
>was told to call back in 24 hours. I called this afternoon and was told
>nothing was planned "this year". A while ago when I had a temporary period
>of getting improved coverage (3 bars, but still only by the window) I was
>told this is because they now had a shared tower up here and it had just
>been activated. Their operator today told me no such thing had happened.
>I can't even imagine where their operators/store employees are getting their
>information, but I know for sure it's usually us, the paying customers, who
>lose out.
>
>I was with Verizon for over 3 years before having to change, and I have no
>doubt that by the time my 12 month contract with T-Mobile is up there will
>be a great many devices on the market which do what I require - with other
>providers. All I ask is honesty from vendors, telephone operators who have a
>reasonable level of knowledge and do not lie when they don't know something,
>and a company who stands by their promises or the representations of their
>employees. So far I have seen none of this from T-mobile.
>
>For the time being, they have me as a captive client who will happily leave
>at the earliest opportunity as soon as I am able. If they would like to
>keep receiving my $150 per month long after my contract expires, I ask that
>they do something about this terrible coverage I am experiencing up here
>(and in the meantime make it clear their phones don't work up here), and
>maybe even do something about my CSD charge I am begrudgingly paying.
>
>I have had this phone since February, and have been fortunate if I can use
>more than 100 of my 5000 minutes per month of phone usage. I kept the Get
>More 5000 right up until last month, because I didn't want to lose the plan
>and tmob said I couldn't get it back once I switched because it had been
>discontinued. Finally I just had enough and downgraded to 600 minutes.
>
>I can't believe the amount of money I have wasted as a result of the
>mis-information tmobile CSR's have given me.
>
>
>
>

>Subject: T-Mobile frustrations.
>From: "Dame Edna" [email protected]
>Date: 11/12/2003 9:01 PM Central Standard Time
>Message-id: <2uCsb.136318$275.408975@attbi_s53>
>
>After taking care to do the necessary research I recently purchased two
>T-mobile telephones, and I am now discovering much of the information I was
>given by t-mobile seems to have been either wholly or partly fabricated.
>My choices were somewhat limited, as I specifically needed the Nokia 9290i
>Communicator for my business. As t-mobile is the only available network
>offering GSM and CSD in my area, I had to terminate my 3 year old contract
>with Verizon and sign up with T-Mobile in their stead.
>
>Problem 1.
>Before signing up I telephoned customer service department on numerous
>occasions to ensure the features available on the telephone were supported
>by the t-mobile network. I found the level of knowledge with regards to CSD
>or any kind of data/web aspects frustratingly lacking, and quickly learned I
>had to speak to a level 2 tech each time I called. However, the operators
>would not connect me to level 2 until I had gone through my intended
>conversation in minute detail, frequently with more than one person before
>speaking to somebody with an acceptable level of knowledge. This got tiring
>very quickly, but as I had no choice but go with T-Mobile I had to stick
>with it.
>
>I finally found someone who told me I could indeed have a second number
>added to my account (so I could receive faxes direct on my 9290), and that
>all I had to do was once I signed up call 611 and ask to have it added, and
>that it would be added as a free courtesy. Now feeling comfortable enough
>to purchase my ($600) telephone, I proceeded as described, and in addition
>purchased a smaller phone for my wife at the same time.
>
>Upon phoning to get my fax number added to the account, I was sent from
>person to person, who each gave me a different story. These stories ranged
>from "we can't add another number" to "we can add another number but it
>costs $10 per month" to "we can't give you a second number, but in order to
>receive faxes you'll need CSD, you won't get a second number, and it's $10
>per month". I found this lack of knowledge, and indeed conflicting
>knowledge absolutely unacceptable. At one point I was told the tech had
>given me information which was at least six months old. Yet, despite the
>tech misrepresenting t-mobile and giving me incorrect information prior to
>signing up, their supervisors behaved like they could care less. They said
>there was no record on my account so I could not prove it (of course there
>was no record, I made those enquiry calls before I had an account, so there
>was nothing to annotate). I asked why I should have to pay an extra $120
>per year to have something their representative told me was included in my
>Get More 5000 $100 per month, and I was told "we are a business, we're not
>in the habit of giving things away". The supervisor refused any attempt at
>finding out who gave me the incorrect information (even though I had her
>name) because he said it would be wrong to "get someone in trouble" for
>making a mistake - but of course it's totally acceptable for a paying
>customer to pay an extra $120 per year because someone doesn't know their
>own job. In the end the supervisor begrudgingly gave me a $60 credit, which
>I do not feel addressed the situation adequately. Bearing in mind I had no
>choice but to go with T-mobile, there was little else I could do.
>
>Problem 2.
>Problem 1 seems even worse when I inform you that I can barely use my
>telephone in the area I live, despite being told by numerous T-mobile
>operators my home area was a "good" coverage area prior to signing up. I
>was assured on numerous occasions that it would be ok. However, once I
>actually tried to use my telephone I discovered I could only get coverage
>next to one specific window in the house, and even then it was "patchy" at
>best. I visited my local T-Mobile store, who said "oh, you live on Prune
>Hill!", so, apparently, it's common knowledge coverage round here is awful.
>The manager of the store told me not to worry, as there was a new tower
>going up on Prune Hill some time in the next 60 days. I decided I could put
>my business project on hold for 60 days while I waited for coverage to
>improve. During a subsequent trip to the store I casually mentioned this,
>and was told it would be about six months now, not sixty days. This was
>horrifying enough, until on my last trip I was told "no, they just have the
>funding". Why exactly is it permitted for the store employees to impart
>information which seems to be partly or wholly fictional, when people like
>myself are paying $150 per month for 2 phones we can barely use unless we
>travel a mile down the road, especially when $10 of that $150 shouldn't even
>be billed in the first place? One of their operators yesterday had the
>audacity to tell me "cell phones don't work in houses" and absolutely
>refused to listen to anything I had to say. It's the hill, not the house.
>We have already established that.
>
>To make this situation worse, I put a tech support request in yesterday and
>was told to call back in 24 hours. I called this afternoon and was told
>nothing was planned "this year". A while ago when I had a temporary period
>of getting improved coverage (3 bars, but still only by the window) I was
>told this is because they now had a shared tower up here and it had just
>been activated. Their operator today told me no such thing had happened.
>I can't even imagine where their operators/store employees are getting their
>information, but I know for sure it's usually us, the paying customers, who
>lose out.
>
>I was with Verizon for over 3 years before having to change, and I have no
>doubt that by the time my 12 month contract with T-Mobile is up there will
>be a great many devices on the market which do what I require - with other
>providers. All I ask is honesty from vendors, telephone operators who have a
>reasonable level of knowledge and do not lie when they don't know something,
>and a company who stands by their promises or the representations of their
>employees. So far I have seen none of this from T-mobile.
>
>For the time being, they have me as a captive client who will happily leave
>at the earliest opportunity as soon as I am able. If they would like to
>keep receiving my $150 per month long after my contract expires, I ask that
>they do something about this terrible coverage I am experiencing up here
>(and in the meantime make it clear their phones don't work up here), and
>maybe even do something about my CSD charge I am begrudgingly paying.
>
>I have had this phone since February, and have been fortunate if I can use
>more than 100 of my 5000 minutes per month of phone usage. I kept the Get
>More 5000 right up until last month, because I didn't want to lose the plan
>and tmob said I couldn't get it back once I switched because it had been
>discontinued. Finally I just had enough and downgraded to 600 minutes.
>
>I can't believe the amount of money I have wasted as a result of the
>mis-information tmobile CSR's have given me.
>

Other than that, I'd say you are happy with the service.

> Dame Edna wrote:
>
> >After taking care to do the necessary research I recently purchased two
> >T-mobile telephones, and I am now discovering much of the information I
was
> >given by t-mobile seems to have been either wholly or partly fabricated.
> >My choices were somewhat limited, as I specifically needed the Nokia
9290i
> >Communicator for my business. As t-mobile is the only available network
> >offering GSM and CSD in my area, I had to terminate my 3 year old
contract
> >with Verizon and sign up with T-Mobile in their stead.
> >
> >Problem 1.
> >Before signing up I telephoned customer service department on numerous
> >occasions to ensure the features available on the telephone were
supported
> >by the t-mobile network. I found the level of knowledge with regards to
CSD
> >or any kind of data/web aspects frustratingly lacking, and quickly
learned I
> >had to speak to a level 2 tech each time I called. However, the
operators
> >would not connect me to level 2 until I had gone through my intended
> >conversation in minute detail, frequently with more than one person
before
> >speaking to somebody with an acceptable level of knowledge. This got
tiring
> >very quickly, but as I had no choice but go with T-Mobile I had to stick
> >with it.
> >
> >I finally found someone who told me I could indeed have a second number
> >added to my account (so I could receive faxes direct on my 9290), and
that
> >all I had to do was once I signed up call 611 and ask to have it added,
and
> >that it would be added as a free courtesy. Now feeling comfortable
enough
> >to purchase my ($600) telephone, I proceeded as described, and in
addition
> >purchased a smaller phone for my wife at the same time.
> >
> >Upon phoning to get my fax number added to the account, I was sent from
> >person to person, who each gave me a different story. These stories
ranged
> >from "we can't add another number" to "we can add another number but it
> >costs $10 per month" to "we can't give you a second number, but in order
to
> >receive faxes you'll need CSD, you won't get a second number, and it's
$10
> >per month". I found this lack of knowledge, and indeed conflicting
> >knowledge absolutely unacceptable. At one point I was told the tech had
> >given me information which was at least six months old. Yet, despite the
> >tech misrepresenting t-mobile and giving me incorrect information prior
to
> >signing up, their supervisors behaved like they could care less. They
said
> >there was no record on my account so I could not prove it (of course
there
> >was no record, I made those enquiry calls before I had an account, so
there
> >was nothing to annotate). I asked why I should have to pay an extra $120
> >per year to have something their representative told me was included in
my
> >Get More 5000 $100 per month, and I was told "we are a business, we're
not
> >in the habit of giving things away". The supervisor refused any attempt
at
> >finding out who gave me the incorrect information (even though I had her
> >name) because he said it would be wrong to "get someone in trouble" for
> >making a mistake - but of course it's totally acceptable for a paying
> >customer to pay an extra $120 per year because someone doesn't know their
> >own job. In the end the supervisor begrudgingly gave me a $60 credit,
which
> >I do not feel addressed the situation adequately. Bearing in mind I had
no
> >choice but to go with T-mobile, there was little else I could do.
> >
> >Problem 2.
> >Problem 1 seems even worse when I inform you that I can barely use my
> >telephone in the area I live, despite being told by numerous T-mobile
> >operators my home area was a "good" coverage area prior to signing up. I
> >was assured on numerous occasions that it would be ok. However, once I
> >actually tried to use my telephone I discovered I could only get coverage
> >next to one specific window in the house, and even then it was "patchy"
at
> >best. I visited my local T-Mobile store, who said "oh, you live on Prune

> >Hill!", so, apparently, it's common knowledge coverage round here is
awful.
> >The manager of the store told me not to worry, as there was a new tower
> >going up on Prune Hill some time in the next 60 days. I decided I could
put
> >my business project on hold for 60 days while I waited for coverage to
> >improve. During a subsequent trip to the store I casually mentioned
this,
> >and was told it would be about six months now, not sixty days. This was
> >horrifying enough, until on my last trip I was told "no, they just have
the
> >funding". Why exactly is it permitted for the store employees to impart
> >information which seems to be partly or wholly fictional, when people
like
> >myself are paying $150 per month for 2 phones we can barely use unless we
> >travel a mile down the road, especially when $10 of that $150 shouldn't
even
> >be billed in the first place? One of their operators yesterday had the
> >audacity to tell me "cell phones don't work in houses" and absolutely
> >refused to listen to anything I had to say. It's the hill, not the
house.
> >We have already established that.
> >
> >To make this situation worse, I put a tech support request in yesterday
and
> >was told to call back in 24 hours. I called this afternoon and was told
> >nothing was planned "this year". A while ago when I had a temporary
period
> >of getting improved coverage (3 bars, but still only by the window) I was
> >told this is because they now had a shared tower up here and it had just
> >been activated. Their operator today told me no such thing had happened.
> >I can't even imagine where their operators/store employees are getting
their
> >information, but I know for sure it's usually us, the paying customers,
who
> >lose out.
> >
> >I was with Verizon for over 3 years before having to change, and I have
no
> >doubt that by the time my 12 month contract with T-Mobile is up there
will
> >be a great many devices on the market which do what I require - with
other
> >providers. All I ask is honesty from vendors, telephone operators who
have a
> >reasonable level of knowledge and do not lie when they don't know
something,
> >and a company who stands by their promises or the representations of
their
> >employees. So far I have seen none of this from T-mobile.
> >
> >For the time being, they have me as a captive client who will happily
leave
> >at the earliest opportunity as soon as I am able. If they would like to
> >keep receiving my $150 per month long after my contract expires, I ask
that
> >they do something about this terrible coverage I am experiencing up here
> >(and in the meantime make it clear their phones don't work up here), and
> >maybe even do something about my CSD charge I am begrudgingly paying.
> >
> >I have had this phone since February, and have been fortunate if I can
use
> >more than 100 of my 5000 minutes per month of phone usage. I kept the
Get
> >More 5000 right up until last month, because I didn't want to lose the
plan
> >and tmob said I couldn't get it back once I switched because it had been
> >discontinued. Finally I just had enough and downgraded to 600 minutes.
> >
> >I can't believe the amount of money I have wasted as a result of the
> >mis-information tmobile CSR's have given me.
> >
> >
> >
> >
>


"ef" <[email protected]> wrote in message
news:[email protected]...
> note:
> nokia 92xx DO NOT SUPPORT GPRS
> that you should get a pda and bt phone instead of 9290
> I have T-Mobile Internet with Basic Plus
> I don't use too many voice minutes, but I use a huge amount of data (I
> use about 800-900M/month)
> consider about this combination
> and bt phone can hookup to your laptop or palm or ppc with bt support


I didn't want GPRS. In fact, that was one of the reasons I wanted the 9290
(apart from the fact I owned one of the old 9000 series in England and fell
in love with it). I prefer to have my data coming out of my minutes rather
than being hit with a huge data transfer bill at the end of the month. If I
were using as much data transfer as you though, I'd certainly need the speed
of GPRS.

My frustrations have never been with the 9290, they are 100% with T-mobile.
Oh, apart from Nokia removing the fax editing facility. Why'd you do that,
Nokia? Seems like a backward step.

"Jay B" <[email protected]> wrote in message
news:[email protected]...
> >Subject: T-Mobile frustrations.
> >From: "Dame Edna" [email protected]
> >Date: 11/12/2003 9:01 PM Central Standard Time
> >Message-id: <2uCsb.136318$275.408975@attbi_s53>
> >
> >After taking care to do the necessary research I recently purchased two
> >T-mobile telephones, and I am now discovering much of the information I
was
> >given by t-mobile seems to have been either wholly or partly fabricated.
> >My choices were somewhat limited, as I specifically needed the Nokia
9290i
> >Communicator for my business. As t-mobile is the only available network
> >offering GSM and CSD in my area, I had to terminate my 3 year old
contract
> >with Verizon and sign up with T-Mobile in their stead.
> >
> >Problem 1.
> >Before signing up I telephoned customer service department on numerous
> >occasions to ensure the features available on the telephone were
supported
> >by the t-mobile network. I found the level of knowledge with regards to
CSD
> >or any kind of data/web aspects frustratingly lacking, and quickly
learned I
> >had to speak to a level 2 tech each time I called. However, the
operators
> >would not connect me to level 2 until I had gone through my intended
> >conversation in minute detail, frequently with more than one person
before
> >speaking to somebody with an acceptable level of knowledge. This got
tiring
> >very quickly, but as I had no choice but go with T-Mobile I had to stick
> >with it.
> >
> >I finally found someone who told me I could indeed have a second number
> >added to my account (so I could receive faxes direct on my 9290), and
that
> >all I had to do was once I signed up call 611 and ask to have it added,
and
> >that it would be added as a free courtesy. Now feeling comfortable
enough
> >to purchase my ($600) telephone, I proceeded as described, and in
addition
> >purchased a smaller phone for my wife at the same time.
> >
> >Upon phoning to get my fax number added to the account, I was sent from
> >person to person, who each gave me a different story. These stories
ranged
> >from "we can't add another number" to "we can add another number but it
> >costs $10 per month" to "we can't give you a second number, but in order
to
> >receive faxes you'll need CSD, you won't get a second number, and it's
$10
> >per month". I found this lack of knowledge, and indeed conflicting
> >knowledge absolutely unacceptable. At one point I was told the tech had
> >given me information which was at least six months old. Yet, despite the
> >tech misrepresenting t-mobile and giving me incorrect information prior
to
> >signing up, their supervisors behaved like they could care less. They
said
> >there was no record on my account so I could not prove it (of course
there
> >was no record, I made those enquiry calls before I had an account, so
there
> >was nothing to annotate). I asked why I should have to pay an extra $120
> >per year to have something their representative told me was included in
my
> >Get More 5000 $100 per month, and I was told "we are a business, we're
not
> >in the habit of giving things away". The supervisor refused any attempt
at
> >finding out who gave me the incorrect information (even though I had her
> >name) because he said it would be wrong to "get someone in trouble" for
> >making a mistake - but of course it's totally acceptable for a paying
> >customer to pay an extra $120 per year because someone doesn't know their
> >own job. In the end the supervisor begrudgingly gave me a $60 credit,
which
> >I do not feel addressed the situation adequately. Bearing in mind I had
no
> >choice but to go with T-mobile, there was little else I could do.
> >
> >Problem 2.
> >Problem 1 seems even worse when I inform you that I can barely use my
> >telephone in the area I live, despite being told by numerous T-mobile
> >operators my home area was a "good" coverage area prior to signing up. I
> >was assured on numerous occasions that it would be ok. However, once I
> >actually tried to use my telephone I discovered I could only get coverage
> >next to one specific window in the house, and even then it was "patchy"
at
> >best. I visited my local T-Mobile store, who said "oh, you live on Prune
> >Hill!", so, apparently, it's common knowledge coverage round here is
awful.
> >The manager of the store told me not to worry, as there was a new tower
> >going up on Prune Hill some time in the next 60 days. I decided I could
put
> >my business project on hold for 60 days while I waited for coverage to
> >improve. During a subsequent trip to the store I casually mentioned
this,
> >and was told it would be about six months now, not sixty days. This was
> >horrifying enough, until on my last trip I was told "no, they just have
the
> >funding". Why exactly is it permitted for the store employees to impart
> >information which seems to be partly or wholly fictional, when people
like
> >myself are paying $150 per month for 2 phones we can barely use unless we
> >travel a mile down the road, especially when $10 of that $150 shouldn't
even
> >be billed in the first place? One of their operators yesterday had the
> >audacity to tell me "cell phones don't work in houses" and absolutely
> >refused to listen to anything I had to say. It's the hill, not the
house.
> >We have already established that.
> >
> >To make this situation worse, I put a tech support request in yesterday
and
> >was told to call back in 24 hours. I called this afternoon and was told
> >nothing was planned "this year". A while ago when I had a temporary
period
> >of getting improved coverage (3 bars, but still only by the window) I was
> >told this is because they now had a shared tower up here and it had just
> >been activated. Their operator today told me no such thing had happened.
> >I can't even imagine where their operators/store employees are getting
their
> >information, but I know for sure it's usually us, the paying customers,
who
> >lose out.
> >
> >I was with Verizon for over 3 years before having to change, and I have
no
> >doubt that by the time my 12 month contract with T-Mobile is up there
will
> >be a great many devices on the market which do what I require - with
other
> >providers. All I ask is honesty from vendors, telephone operators who
have a
> >reasonable level of knowledge and do not lie when they don't know
something,
> >and a company who stands by their promises or the representations of
their
> >employees. So far I have seen none of this from T-mobile.
> >
> >For the time being, they have me as a captive client who will happily
leave
> >at the earliest opportunity as soon as I am able. If they would like to
> >keep receiving my $150 per month long after my contract expires, I ask
that
> >they do something about this terrible coverage I am experiencing up here
> >(and in the meantime make it clear their phones don't work up here), and
> >maybe even do something about my CSD charge I am begrudgingly paying.
> >
> >I have had this phone since February, and have been fortunate if I can
use
> >more than 100 of my 5000 minutes per month of phone usage. I kept the
Get
> >More 5000 right up until last month, because I didn't want to lose the
plan
> >and tmob said I couldn't get it back once I switched because it had been
> >discontinued. Finally I just had enough and downgraded to 600 minutes.
> >
> >I can't believe the amount of money I have wasted as a result of the
> >mis-information tmobile CSR's have given me.
> >
>
> Other than that, I'd say you are happy with the service.
>

Hahaa. Yes, 100% happy, apart from that. I was really looking forward to
moving house in December just because I might get better coverage. But
guess what....... at the end of my street : 5 bars. Drive towards my new
house..... 4... 3... 2...1. get to my house..... 0... drive away in the
other direction.... 1....2...3.....4.....5. All within about 2 miles! It
must be caused by the very small dip the house is in. I couldn't believe my
luck!

"Dame Edna" <[email protected]> wrote in message
news:FaFsb.137886$275.417937@attbi_s53...
| > Dame Edna wrote:
| >
| > >After taking care to do the necessary research I recently purchased two
| > >T-mobile telephones, and I am now discovering much of the information I
| was
| > >given by t-mobile seems to have been either wholly or partly
fabricated.
| > >My choices were somewhat limited, as I specifically needed the Nokia
| 9290i
| > >Communicator for my business. As t-mobile is the only available
network
| > >offering GSM and CSD in my area, I had to terminate my 3 year old
| contract
| > >with Verizon and sign up with T-Mobile in their stead.
| > >
| > >Problem 1.
| > >Before signing up I telephoned customer service department on numerous
| > >occasions to ensure the features available on the telephone were
| supported
| > >by the t-mobile network. I found the level of knowledge with regards
to
| CSD
| > >or any kind of data/web aspects frustratingly lacking, and quickly
| learned I
| > >had to speak to a level 2 tech each time I called. However, the
| operators
| > >would not connect me to level 2 until I had gone through my intended
| > >conversation in minute detail, frequently with more than one person
| before
| > >speaking to somebody with an acceptable level of knowledge. This got
| tiring
| > >very quickly, but as I had no choice but go with T-Mobile I had to
stick
| > >with it.
| > >
| > >I finally found someone who told me I could indeed have a second number
| > >added to my account (so I could receive faxes direct on my 9290), and
| that
| > >all I had to do was once I signed up call 611 and ask to have it added,
| and
| > >that it would be added as a free courtesy. Now feeling comfortable
| enough
| > >to purchase my ($600) telephone, I proceeded as described, and in
| addition
| > >purchased a smaller phone for my wife at the same time.
| > >
| > >Upon phoning to get my fax number added to the account, I was sent from
| > >person to person, who each gave me a different story. These stories
| ranged
| > >from "we can't add another number" to "we can add another number but it
| > >costs $10 per month" to "we can't give you a second number, but in
order
| to
| > >receive faxes you'll need CSD, you won't get a second number, and it's
| $10
| > >per month". I found this lack of knowledge, and indeed conflicting
| > >knowledge absolutely unacceptable. At one point I was told the tech
had
| > >given me information which was at least six months old. Yet, despite
the
| > >tech misrepresenting t-mobile and giving me incorrect information prior
| to
| > >signing up, their supervisors behaved like they could care less. They
| said
| > >there was no record on my account so I could not prove it (of course
| there
| > >was no record, I made those enquiry calls before I had an account, so
| there
| > >was nothing to annotate). I asked why I should have to pay an extra
$120
| > >per year to have something their representative told me was included in
| my
| > >Get More 5000 $100 per month, and I was told "we are a business, we're
| not
| > >in the habit of giving things away". The supervisor refused any
attempt
| at
| > >finding out who gave me the incorrect information (even though I had
her
| > >name) because he said it would be wrong to "get someone in trouble" for
| > >making a mistake - but of course it's totally acceptable for a paying
| > >customer to pay an extra $120 per year because someone doesn't know
their
| > >own job. In the end the supervisor begrudgingly gave me a $60 credit,
| which
| > >I do not feel addressed the situation adequately. Bearing in mind I
had
| no
| > >choice but to go with T-mobile, there was little else I could do.
| > >
| > >Problem 2.
| > >Problem 1 seems even worse when I inform you that I can barely use my
| > >telephone in the area I live, despite being told by numerous T-mobile
| > >operators my home area was a "good" coverage area prior to signing up.
I
| > >was assured on numerous occasions that it would be ok. However, once I
| > >actually tried to use my telephone I discovered I could only get
coverage
| > >next to one specific window in the house, and even then it was "patchy"
| at
| > >best. I visited my local T-Mobile store, who said "oh, you live on
Prune
|
| > >Hill!", so, apparently, it's common knowledge coverage round here is
| awful.
| > >The manager of the store told me not to worry, as there was a new tower
| > >going up on Prune Hill some time in the next 60 days. I decided I
could
| put
| > >my business project on hold for 60 days while I waited for coverage to
| > >improve. During a subsequent trip to the store I casually mentioned
| this,
| > >and was told it would be about six months now, not sixty days. This
was
| > >horrifying enough, until on my last trip I was told "no, they just have
| the
| > >funding". Why exactly is it permitted for the store employees to
impart
| > >information which seems to be partly or wholly fictional, when people
| like
| > >myself are paying $150 per month for 2 phones we can barely use unless
we
| > >travel a mile down the road, especially when $10 of that $150 shouldn't
| even
| > >be billed in the first place? One of their operators yesterday had
the
| > >audacity to tell me "cell phones don't work in houses" and absolutely
| > >refused to listen to anything I had to say. It's the hill, not the
| house.
| > >We have already established that.
| > >
| > >To make this situation worse, I put a tech support request in yesterday
| and
| > >was told to call back in 24 hours. I called this afternoon and was
told
| > >nothing was planned "this year". A while ago when I had a temporary
| period
| > >of getting improved coverage (3 bars, but still only by the window) I
was
| > >told this is because they now had a shared tower up here and it had
just
| > >been activated. Their operator today told me no such thing had
happened.
| > >I can't even imagine where their operators/store employees are getting
| their
| > >information, but I know for sure it's usually us, the paying customers,
| who
| > >lose out.
| > >
| > >I was with Verizon for over 3 years before having to change, and I have
| no
| > >doubt that by the time my 12 month contract with T-Mobile is up there
| will
| > >be a great many devices on the market which do what I require - with
| other
| > >providers. All I ask is honesty from vendors, telephone operators who
| have a
| > >reasonable level of knowledge and do not lie when they don't know
| something,
| > >and a company who stands by their promises or the representations of
| their
| > >employees. So far I have seen none of this from T-mobile.
| > >
| > >For the time being, they have me as a captive client who will happily
| leave
| > >at the earliest opportunity as soon as I am able. If they would like
to
| > >keep receiving my $150 per month long after my contract expires, I ask
| that
| > >they do something about this terrible coverage I am experiencing up
here
| > >(and in the meantime make it clear their phones don't work up here),
and
| > >maybe even do something about my CSD charge I am begrudgingly paying.
| > >
| > >I have had this phone since February, and have been fortunate if I can
| use
| > >more than 100 of my 5000 minutes per month of phone usage. I kept the
| Get
| > >More 5000 right up until last month, because I didn't want to lose the
| plan
| > >and tmob said I couldn't get it back once I switched because it had
been
| > >discontinued. Finally I just had enough and downgraded to 600 minutes.
| > >
| > >I can't believe the amount of money I have wasted as a result of the
| > >mis-information tmobile CSR's have given me.
| > >
| > >
| > >
| > >
| >
|
|
| "ef" <[email protected]> wrote in message
| news:[email protected]...
| > note:
| > nokia 92xx DO NOT SUPPORT GPRS
| > that you should get a pda and bt phone instead of 9290
| > I have T-Mobile Internet with Basic Plus
| > I don't use too many voice minutes, but I use a huge amount of data (I
| > use about 800-900M/month)
| > consider about this combination
| > and bt phone can hookup to your laptop or palm or ppc with bt support
|
|
| I didn't want GPRS. In fact, that was one of the reasons I wanted the
9290
| (apart from the fact I owned one of the old 9000 series in England and
fell
| in love with it). I prefer to have my data coming out of my minutes
rather
| than being hit with a huge data transfer bill at the end of the month. If
I
| were using as much data transfer as you though, I'd certainly need the
speed
| of GPRS.
|
| My frustrations have never been with the 9290, they are 100% with
T-mobile.
| Oh, apart from Nokia removing the fax editing facility. Why'd you do
that,
| Nokia? Seems like a backward step.
|
|

anyway if u want gprs, use psiloc extended internet and another nokia which
is gprs capable (6510 6610 8310 etc). 92xx will use IR to connect to 8310
and then using the 8310 for GPRS. works great with my 9210 and 6510

> | > Dame Edna wrote:
> | >
> | > >After taking care to do the necessary research I recently purchased
two
> | > >T-mobile telephones, and I am now discovering much of the information
I
> | was
> | > >given by t-mobile seems to have been either wholly or partly
> fabricated.
> | > >My choices were somewhat limited, as I specifically needed the Nokia
> | 9290i
> | > >Communicator for my business. As t-mobile is the only available
> network
> | > >offering GSM and CSD in my area, I had to terminate my 3 year old
> | contract
> | > >with Verizon and sign up with T-Mobile in their stead.
> | > >
> | > >Problem 1.
> | > >Before signing up I telephoned customer service department on
numerous
> | > >occasions to ensure the features available on the telephone were
> | supported
> | > >by the t-mobile network. I found the level of knowledge with regards
> to
> | CSD
> | > >or any kind of data/web aspects frustratingly lacking, and quickly
> | learned I
> | > >had to speak to a level 2 tech each time I called. However, the
> | operators
> | > >would not connect me to level 2 until I had gone through my intended
> | > >conversation in minute detail, frequently with more than one person
> | before
> | > >speaking to somebody with an acceptable level of knowledge. This got
> | tiring
> | > >very quickly, but as I had no choice but go with T-Mobile I had to
> stick
> | > >with it.
> | > >
> | > >I finally found someone who told me I could indeed have a second
number
> | > >added to my account (so I could receive faxes direct on my 9290), and
> | that
> | > >all I had to do was once I signed up call 611 and ask to have it
added,
> | and
> | > >that it would be added as a free courtesy. Now feeling comfortable
> | enough
> | > >to purchase my ($600) telephone, I proceeded as described, and in
> | addition
> | > >purchased a smaller phone for my wife at the same time.
> | > >
> | > >Upon phoning to get my fax number added to the account, I was sent
from
> | > >person to person, who each gave me a different story. These stories
> | ranged
> | > >from "we can't add another number" to "we can add another number but
it
> | > >costs $10 per month" to "we can't give you a second number, but in
> order
> | to
> | > >receive faxes you'll need CSD, you won't get a second number, and
it's
> | $10
> | > >per month". I found this lack of knowledge, and indeed conflicting
> | > >knowledge absolutely unacceptable. At one point I was told the tech
> had
> | > >given me information which was at least six months old. Yet, despite
> the
> | > >tech misrepresenting t-mobile and giving me incorrect information
prior
> | to
> | > >signing up, their supervisors behaved like they could care less.
They
> | said
> | > >there was no record on my account so I could not prove it (of course
> | there
> | > >was no record, I made those enquiry calls before I had an account, so
> | there
> | > >was nothing to annotate). I asked why I should have to pay an extra
> $120
> | > >per year to have something their representative told me was included
in
> | my
> | > >Get More 5000 $100 per month, and I was told "we are a business,
we're
> | not
> | > >in the habit of giving things away". The supervisor refused any
> attempt
> | at
> | > >finding out who gave me the incorrect information (even though I had
> her
> | > >name) because he said it would be wrong to "get someone in trouble"
for
> | > >making a mistake - but of course it's totally acceptable for a paying
> | > >customer to pay an extra $120 per year because someone doesn't know
> their
> | > >own job. In the end the supervisor begrudgingly gave me a $60
credit,
> | which
> | > >I do not feel addressed the situation adequately. Bearing in mind I
> had
> | no
> | > >choice but to go with T-mobile, there was little else I could do.
> | > >
> | > >Problem 2.
> | > >Problem 1 seems even worse when I inform you that I can barely use my
> | > >telephone in the area I live, despite being told by numerous T-mobile
> | > >operators my home area was a "good" coverage area prior to signing
up.
> I
> | > >was assured on numerous occasions that it would be ok. However, once
I
> | > >actually tried to use my telephone I discovered I could only get
> coverage
> | > >next to one specific window in the house, and even then it was
"patchy"
> | at
> | > >best. I visited my local T-Mobile store, who said "oh, you live on
> Prune
> |
> | > >Hill!", so, apparently, it's common knowledge coverage round here is
> | awful.
> | > >The manager of the store told me not to worry, as there was a new
tower
> | > >going up on Prune Hill some time in the next 60 days. I decided I
> could
> | put
> | > >my business project on hold for 60 days while I waited for coverage
to
> | > >improve. During a subsequent trip to the store I casually mentioned
> | this,
> | > >and was told it would be about six months now, not sixty days. This
> was
> | > >horrifying enough, until on my last trip I was told "no, they just
have
> | the
> | > >funding". Why exactly is it permitted for the store employees to
> impart
> | > >information which seems to be partly or wholly fictional, when people
> | like
> | > >myself are paying $150 per month for 2 phones we can barely use
unless
> we
> | > >travel a mile down the road, especially when $10 of that $150
shouldn't
> | even
> | > >be billed in the first place? One of their operators yesterday had
> the
> | > >audacity to tell me "cell phones don't work in houses" and absolutely
> | > >refused to listen to anything I had to say. It's the hill, not the
> | house.
> | > >We have already established that.
> | > >
> | > >To make this situation worse, I put a tech support request in
yesterday
> | and
> | > >was told to call back in 24 hours. I called this afternoon and was
> told
> | > >nothing was planned "this year". A while ago when I had a temporary
> | period
> | > >of getting improved coverage (3 bars, but still only by the window) I
> was
> | > >told this is because they now had a shared tower up here and it had
> just
> | > >been activated. Their operator today told me no such thing had
> happened.
> | > >I can't even imagine where their operators/store employees are
getting
> | their
> | > >information, but I know for sure it's usually us, the paying
customers,
> | who
> | > >lose out.
> | > >
> | > >I was with Verizon for over 3 years before having to change, and I
have
> | no
> | > >doubt that by the time my 12 month contract with T-Mobile is up there
> | will
> | > >be a great many devices on the market which do what I require - with
> | other
> | > >providers. All I ask is honesty from vendors, telephone operators who
> | have a
> | > >reasonable level of knowledge and do not lie when they don't know
> | something,
> | > >and a company who stands by their promises or the representations of
> | their
> | > >employees. So far I have seen none of this from T-mobile.
> | > >
> | > >For the time being, they have me as a captive client who will happily
> | leave
> | > >at the earliest opportunity as soon as I am able. If they would like
> to
> | > >keep receiving my $150 per month long after my contract expires, I
ask
> | that
> | > >they do something about this terrible coverage I am experiencing up
> here
> | > >(and in the meantime make it clear their phones don't work up here),
> and
> | > >maybe even do something about my CSD charge I am begrudgingly paying.
> | > >
> | > >I have had this phone since February, and have been fortunate if I
can
> | use
> | > >more than 100 of my 5000 minutes per month of phone usage. I kept
the
> | Get
> | > >More 5000 right up until last month, because I didn't want to lose
the
> | plan
> | > >and tmob said I couldn't get it back once I switched because it had
> been
> | > >discontinued. Finally I just had enough and downgraded to 600
minutes.
> | > >
> | > >I can't believe the amount of money I have wasted as a result of the
> | > >mis-information tmobile CSR's have given me.
> | > >
> | > >
> | > >
> | > >
> | >
> |
> |
> | "ef" <[email protected]> wrote in message
> | news:[email protected]...
> | > note:
> | > nokia 92xx DO NOT SUPPORT GPRS
> | > that you should get a pda and bt phone instead of 9290
> | > I have T-Mobile Internet with Basic Plus
> | > I don't use too many voice minutes, but I use a huge amount of data (I
> | > use about 800-900M/month)
> | > consider about this combination
> | > and bt phone can hookup to your laptop or palm or ppc with bt support
> |
> |
> | I didn't want GPRS. In fact, that was one of the reasons I wanted the
> 9290
> | (apart from the fact I owned one of the old 9000 series in England and
> fell
> | in love with it). I prefer to have my data coming out of my minutes
> rather
> | than being hit with a huge data transfer bill at the end of the month.
If
> I
> | were using as much data transfer as you though, I'd certainly need the
> speed
> | of GPRS.
> |
> | My frustrations have never been with the 9290, they are 100% with
> T-mobile.
> | Oh, apart from Nokia removing the fax editing facility. Why'd you do
> that,
> | Nokia? Seems like a backward step.
> |
> |
>
> anyway if u want gprs, use psiloc extended internet and another nokia
which
> is gprs capable (6510 6610 8310 etc). 92xx will use IR to connect to 8310
> and then using the 8310 for GPRS. works great with my 9210 and 6510
>
>

That's rather clever. I'll make a note to remember that.

"Dame Edna" <[email protected]> wrote in message
news:BfFsb.139398$ao4.445379@attbi_s51...
>
> "Jay B" <[email protected]> wrote in message
> news:[email protected]...
> > >Subject: T-Mobile frustrations.
> > >From: "Dame Edna" [email protected]
> > >Date: 11/12/2003 9:01 PM Central Standard Time
> > >Message-id: <2uCsb.136318$275.408975@attbi_s53>
> > >
> > >After taking care to do the necessary research I recently purchased two
> > >T-mobile telephones, and I am now discovering much of the information I
> was
> > >given by t-mobile seems to have been either wholly or partly
fabricated.
> > >My choices were somewhat limited, as I specifically needed the Nokia
> 9290i
> > >Communicator for my business. As t-mobile is the only available
network
> > >offering GSM and CSD in my area, I had to terminate my 3 year old
> contract
> > >with Verizon and sign up with T-Mobile in their stead.
> > >
> > >Problem 1.
> > >Before signing up I telephoned customer service department on numerous
> > >occasions to ensure the features available on the telephone were
> supported
> > >by the t-mobile network. I found the level of knowledge with regards
to
> CSD
> > >or any kind of data/web aspects frustratingly lacking, and quickly
> learned I
> > >had to speak to a level 2 tech each time I called. However, the
> operators
> > >would not connect me to level 2 until I had gone through my intended
> > >conversation in minute detail, frequently with more than one person
> before
> > >speaking to somebody with an acceptable level of knowledge. This got
> tiring
> > >very quickly, but as I had no choice but go with T-Mobile I had to
stick
> > >with it.
> > >
> > >I finally found someone who told me I could indeed have a second number
> > >added to my account (so I could receive faxes direct on my 9290), and
> that
> > >all I had to do was once I signed up call 611 and ask to have it added,
> and
> > >that it would be added as a free courtesy. Now feeling comfortable
> enough
> > >to purchase my ($600) telephone, I proceeded as described, and in
> addition
> > >purchased a smaller phone for my wife at the same time.
> > >
> > >Upon phoning to get my fax number added to the account, I was sent from
> > >person to person, who each gave me a different story. These stories
> ranged
> > >from "we can't add another number" to "we can add another number but it
> > >costs $10 per month" to "we can't give you a second number, but in
order
> to
> > >receive faxes you'll need CSD, you won't get a second number, and it's
> $10
> > >per month". I found this lack of knowledge, and indeed conflicting
> > >knowledge absolutely unacceptable. At one point I was told the tech
had
> > >given me information which was at least six months old. Yet, despite
the
> > >tech misrepresenting t-mobile and giving me incorrect information prior
> to
> > >signing up, their supervisors behaved like they could care less. They
> said
> > >there was no record on my account so I could not prove it (of course
> there
> > >was no record, I made those enquiry calls before I had an account, so
> there
> > >was nothing to annotate). I asked why I should have to pay an extra
$120
> > >per year to have something their representative told me was included in
> my
> > >Get More 5000 $100 per month, and I was told "we are a business, we're
> not
> > >in the habit of giving things away". The supervisor refused any
attempt
> at
> > >finding out who gave me the incorrect information (even though I had
her
> > >name) because he said it would be wrong to "get someone in trouble" for
> > >making a mistake - but of course it's totally acceptable for a paying
> > >customer to pay an extra $120 per year because someone doesn't know
their
> > >own job. In the end the supervisor begrudgingly gave me a $60 credit,
> which
> > >I do not feel addressed the situation adequately. Bearing in mind I
had
> no
> > >choice but to go with T-mobile, there was little else I could do.
> > >
> > >Problem 2.
> > >Problem 1 seems even worse when I inform you that I can barely use my
> > >telephone in the area I live, despite being told by numerous T-mobile
> > >operators my home area was a "good" coverage area prior to signing up.
I
> > >was assured on numerous occasions that it would be ok. However, once I
> > >actually tried to use my telephone I discovered I could only get
coverage
> > >next to one specific window in the house, and even then it was "patchy"
> at
> > >best. I visited my local T-Mobile store, who said "oh, you live on
Prune
> > >Hill!", so, apparently, it's common knowledge coverage round here is
> awful.
> > >The manager of the store told me not to worry, as there was a new tower
> > >going up on Prune Hill some time in the next 60 days. I decided I
could
> put
> > >my business project on hold for 60 days while I waited for coverage to
> > >improve. During a subsequent trip to the store I casually mentioned
> this,
> > >and was told it would be about six months now, not sixty days. This
was
> > >horrifying enough, until on my last trip I was told "no, they just have
> the
> > >funding". Why exactly is it permitted for the store employees to
impart
> > >information which seems to be partly or wholly fictional, when people
> like
> > >myself are paying $150 per month for 2 phones we can barely use unless
we
> > >travel a mile down the road, especially when $10 of that $150 shouldn't
> even
> > >be billed in the first place? One of their operators yesterday had
the
> > >audacity to tell me "cell phones don't work in houses" and absolutely
> > >refused to listen to anything I had to say. It's the hill, not the
> house.
> > >We have already established that.
> > >
> > >To make this situation worse, I put a tech support request in yesterday
> and
> > >was told to call back in 24 hours. I called this afternoon and was
told
> > >nothing was planned "this year". A while ago when I had a temporary
> period
> > >of getting improved coverage (3 bars, but still only by the window) I
was
> > >told this is because they now had a shared tower up here and it had
just
> > >been activated. Their operator today told me no such thing had
happened.
> > >I can't even imagine where their operators/store employees are getting
> their
> > >information, but I know for sure it's usually us, the paying customers,
> who
> > >lose out.
> > >
> > >I was with Verizon for over 3 years before having to change, and I have
> no
> > >doubt that by the time my 12 month contract with T-Mobile is up there
> will
> > >be a great many devices on the market which do what I require - with
> other
> > >providers. All I ask is honesty from vendors, telephone operators who
> have a
> > >reasonable level of knowledge and do not lie when they don't know
> something,
> > >and a company who stands by their promises or the representations of
> their
> > >employees. So far I have seen none of this from T-mobile.
> > >
> > >For the time being, they have me as a captive client who will happily
> leave
> > >at the earliest opportunity as soon as I am able. If they would like
to
> > >keep receiving my $150 per month long after my contract expires, I ask
> that
> > >they do something about this terrible coverage I am experiencing up
here
> > >(and in the meantime make it clear their phones don't work up here),
and
> > >maybe even do something about my CSD charge I am begrudgingly paying.
> > >
> > >I have had this phone since February, and have been fortunate if I can
> use
> > >more than 100 of my 5000 minutes per month of phone usage. I kept the
> Get
> > >More 5000 right up until last month, because I didn't want to lose the
> plan
> > >and tmob said I couldn't get it back once I switched because it had
been
> > >discontinued. Finally I just had enough and downgraded to 600 minutes.
> > >
> > >I can't believe the amount of money I have wasted as a result of the
> > >mis-information tmobile CSR's have given me.
> > >
> >
> > Other than that, I'd say you are happy with the service.
> >
>
> Hahaa. Yes, 100% happy, apart from that. I was really looking forward to
> moving house in December just because I might get better coverage. But
> guess what....... at the end of my street : 5 bars. Drive towards my
new
> house..... 4... 3... 2...1. get to my house..... 0... drive away in the
> other direction.... 1....2...3.....4.....5. All within about 2 miles!
It
> must be caused by the very small dip the house is in. I couldn't believe
my
> luck!
>

Is it worth trying an external (car type) antenna? You'd be plugged into a
lead and restricted to where in the house you could use it, but at least it
might boost the signal a bit.

Dame Edna, don't buy a GSM phone if you live out in the sticks...

> > > >
> > > >After taking care to do the necessary research I recently purchased
two
> > > >T-mobile telephones, and I am now discovering much of the information
I
> > was
> > > >given by t-mobile seems to have been either wholly or partly
> fabricated.
> > > >My choices were somewhat limited, as I specifically needed the Nokia
> > 9290i
> > > >Communicator for my business. As t-mobile is the only available
> network
> > > >offering GSM and CSD in my area, I had to terminate my 3 year old
> > contract
> > > >with Verizon and sign up with T-Mobile in their stead.
> > > >
> > > >Problem 1.
> > > >Before signing up I telephoned customer service department on
numerous
> > > >occasions to ensure the features available on the telephone were
> > supported
> > > >by the t-mobile network. I found the level of knowledge with regards
> to
> > CSD
> > > >or any kind of data/web aspects frustratingly lacking, and quickly
> > learned I
> > > >had to speak to a level 2 tech each time I called. However, the
> > operators
> > > >would not connect me to level 2 until I had gone through my intended
> > > >conversation in minute detail, frequently with more than one person
> > before
> > > >speaking to somebody with an acceptable level of knowledge. This got
> > tiring
> > > >very quickly, but as I had no choice but go with T-Mobile I had to
> stick
> > > >with it.
> > > >
> > > >I finally found someone who told me I could indeed have a second
number
> > > >added to my account (so I could receive faxes direct on my 9290), and
> > that
> > > >all I had to do was once I signed up call 611 and ask to have it
added,
> > and
> > > >that it would be added as a free courtesy. Now feeling comfortable
> > enough
> > > >to purchase my ($600) telephone, I proceeded as described, and in
> > addition
> > > >purchased a smaller phone for my wife at the same time.
> > > >
> > > >Upon phoning to get my fax number added to the account, I was sent
from
> > > >person to person, who each gave me a different story. These stories
> > ranged
> > > >from "we can't add another number" to "we can add another number but
it
> > > >costs $10 per month" to "we can't give you a second number, but in
> order
> > to
> > > >receive faxes you'll need CSD, you won't get a second number, and
it's
> > $10
> > > >per month". I found this lack of knowledge, and indeed conflicting
> > > >knowledge absolutely unacceptable. At one point I was told the tech
> had
> > > >given me information which was at least six months old. Yet, despite
> the
> > > >tech misrepresenting t-mobile and giving me incorrect information
prior
> > to
> > > >signing up, their supervisors behaved like they could care less.
They
> > said
> > > >there was no record on my account so I could not prove it (of course
> > there
> > > >was no record, I made those enquiry calls before I had an account, so
> > there
> > > >was nothing to annotate). I asked why I should have to pay an extra
> $120
> > > >per year to have something their representative told me was included
in
> > my
> > > >Get More 5000 $100 per month, and I was told "we are a business,
we're
> > not
> > > >in the habit of giving things away". The supervisor refused any
> attempt
> > at
> > > >finding out who gave me the incorrect information (even though I had
> her
> > > >name) because he said it would be wrong to "get someone in trouble"
for
> > > >making a mistake - but of course it's totally acceptable for a paying
> > > >customer to pay an extra $120 per year because someone doesn't know
> their
> > > >own job. In the end the supervisor begrudgingly gave me a $60
credit,
> > which
> > > >I do not feel addressed the situation adequately. Bearing in mind I
> had
> > no
> > > >choice but to go with T-mobile, there was little else I could do.
> > > >
> > > >Problem 2.
> > > >Problem 1 seems even worse when I inform you that I can barely use my
> > > >telephone in the area I live, despite being told by numerous T-mobile
> > > >operators my home area was a "good" coverage area prior to signing
up.
> I
> > > >was assured on numerous occasions that it would be ok. However, once
I
> > > >actually tried to use my telephone I discovered I could only get
> coverage
> > > >next to one specific window in the house, and even then it was
"patchy"
> > at
> > > >best. I visited my local T-Mobile store, who said "oh, you live on
> Prune
> > > >Hill!", so, apparently, it's common knowledge coverage round here is
> > awful.
> > > >The manager of the store told me not to worry, as there was a new
tower
> > > >going up on Prune Hill some time in the next 60 days. I decided I
> could
> > put
> > > >my business project on hold for 60 days while I waited for coverage
to
> > > >improve. During a subsequent trip to the store I casually mentioned
> > this,
> > > >and was told it would be about six months now, not sixty days. This
> was
> > > >horrifying enough, until on my last trip I was told "no, they just
have
> > the
> > > >funding". Why exactly is it permitted for the store employees to
> impart
> > > >information which seems to be partly or wholly fictional, when people
> > like
> > > >myself are paying $150 per month for 2 phones we can barely use
unless
> we
> > > >travel a mile down the road, especially when $10 of that $150
shouldn't
> > even
> > > >be billed in the first place? One of their operators yesterday had
> the
> > > >audacity to tell me "cell phones don't work in houses" and absolutely
> > > >refused to listen to anything I had to say. It's the hill, not the
> > house.
> > > >We have already established that.
> > > >
> > > >To make this situation worse, I put a tech support request in
yesterday
> > and
> > > >was told to call back in 24 hours. I called this afternoon and was
> told
> > > >nothing was planned "this year". A while ago when I had a temporary
> > period
> > > >of getting improved coverage (3 bars, but still only by the window) I
> was
> > > >told this is because they now had a shared tower up here and it had
> just
> > > >been activated. Their operator today told me no such thing had
> happened.
> > > >I can't even imagine where their operators/store employees are
getting
> > their
> > > >information, but I know for sure it's usually us, the paying
customers,
> > who
> > > >lose out.
> > > >
> > > >I was with Verizon for over 3 years before having to change, and I
have
> > no
> > > >doubt that by the time my 12 month contract with T-Mobile is up there
> > will
> > > >be a great many devices on the market which do what I require - with
> > other
> > > >providers. All I ask is honesty from vendors, telephone operators who
> > have a
> > > >reasonable level of knowledge and do not lie when they don't know
> > something,
> > > >and a company who stands by their promises or the representations of
> > their
> > > >employees. So far I have seen none of this from T-mobile.
> > > >
> > > >For the time being, they have me as a captive client who will happily
> > leave
> > > >at the earliest opportunity as soon as I am able. If they would like
> to
> > > >keep receiving my $150 per month long after my contract expires, I
ask
> > that
> > > >they do something about this terrible coverage I am experiencing up
> here
> > > >(and in the meantime make it clear their phones don't work up here),
> and
> > > >maybe even do something about my CSD charge I am begrudgingly paying.
> > > >
> > > >I have had this phone since February, and have been fortunate if I
can
> > use
> > > >more than 100 of my 5000 minutes per month of phone usage. I kept
the
> > Get
> > > >More 5000 right up until last month, because I didn't want to lose
the
> > plan
> > > >and tmob said I couldn't get it back once I switched because it had
> been
> > > >discontinued. Finally I just had enough and downgraded to 600
minutes.
> > > >
> > > >I can't believe the amount of money I have wasted as a result of the
> > > >mis-information tmobile CSR's have given me.
> > > >
> > >
> > > Other than that, I'd say you are happy with the service.
> > >
> >
> > Hahaa. Yes, 100% happy, apart from that. I was really looking forward
to
> > moving house in December just because I might get better coverage. But
> > guess what....... at the end of my street : 5 bars. Drive towards my
> new
> > house..... 4... 3... 2...1. get to my house..... 0... drive away in the
> > other direction.... 1....2...3.....4.....5. All within about 2 miles!
> It
> > must be caused by the very small dip the house is in. I couldn't
believe
> my
> > luck!
> >
>
> Is it worth trying an external (car type) antenna? You'd be plugged into a
> lead and restricted to where in the house you could use it, but at least
it
> might boost the signal a bit.
>
>

Many thanks for the suggestion G. Apparently there is no external antenna
available for the 9290. I checked with Nokia just to be sure, and they
confirmed the 9290 is not designed to have an external antenna added, and as
such has nowhere to plug one in unless it is using their car kit.

> Dame Edna, don't buy a GSM phone if you live out in the sticks...
>
>

Hi Jason.

Here's the thing though, I phoned Tmob on numerous occasions before I bought
the phone, and they said where I live I could expect full signal. "Yes,
your area is green" they told me, which apparentyl translates as 5 bars,
whereas yellow is 2-3 or so. I even asked them to look up my exact address,
giving them the cross streets which are about 2 houses away from where I
live. Again, they told me I was in a green area and wouldn't have a
problem. ... oh, and I don't even live in the sticks, it's a reasonable
sized town, it;s just that I happen to live on a hill. Tmob told me they
were looking it up on their interactive map, and that I wouldn't have a
problem.... they even said they could see exactly where I live on the map
(hmmmm, yeah). I really thought I'd covered all my bases before purchasing,
and then after they told me a new tower was going up shortly I decided to
stick with it. I suppose I shouldn't have been so silly and should have
just given the phone back. Although I didn't buy it from t-mobile (they
don't stock the 9290) so i don't know whether the vendor would have done
that. Dunno. Well, we'll see what happens. I discovered the phone sort of
works upstairs in the new house yesterday, so that's at least a little
better than where i am. my arm gets kinda tired holding it up in the air
though, and the aluminum foil hat itches a bit.