Warning - Sprint billing practice

We live in a rural county area where we were forced to get a
commercial PO box to insure delivery of our mail.

From the last statement I realize that when we requested a mail
address change Sprint started to charge us city taxes for the city
where the PO box is located!

I do not live in a city. You can't do anything about the taxes but
watch your bill.

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› See More: Warning - Sprint billing practice

Hopefully a SprintPCS employee can tell you how to get them to distinguish a
billing address from a residence address. On their web site, one can only edit
a billing address, and it says it can not accept P.O. Boxes.

Thanks, you got it figured before Spring can respond.

My PO box is xxxxxxx #821, they must have assumed it was an
appartment.


On 12 Nov 2003 14:19:54 GMT, [email protected] (DSL GURU) wrote:

>Hopefully a SprintPCS employee can tell you how to get them to distinguish a
>billing address from a residence address. On their web site, one can only edit
>a billing address, and it says it can not accept P.O. Boxes.

So you don't have a PO Box. You have a box. PO Stands for post office.


"gus" <[email protected]> wrote in message
news:[email protected]...
> Thanks, you got it figured before Spring can respond.
>
> My PO box is xxxxxxx #821, they must have assumed it was an
> appartment.
>
>
> On 12 Nov 2003 14:19:54 GMT, [email protected] (DSL GURU) wrote:
>
> >Hopefully a SprintPCS employee can tell you how to get them to
distinguish a
> >billing address from a residence address. On their web site, one can only
edit
> >a billing address, and it says it can not accept P.O. Boxes.
>

Gus,
My previous home had no home mail delivery, and we too were forced to use a
PO Box only. Many businesses, and even the county, couldn't believe that
and insisted on a street address. So I gave them one, which was the "Fire"
Number on the house. If they claimed it didn't exist, I gave them the
street address of the Post Office, which did. Either way, the nice ladies
at the PO found the right box for those two or three pieces of mail, since
they often had the same problem.

Then, when I moved, Sprint charged me a city tax even though I lived in an
unincorporated area which happened to share a mailing address with that
city. I protested to Sprint, who was nice about it and issued the
equivilent of a "trouble Ticket" on the matter. The good news is that
Sprint eventually refunded all the incorrectly-corrected taxes...the bad
news is I got it over a year later.

BTW, after correcting my taxing authorities, I came to find that my
unincorporated area of the county had at least 3 other special taxing
districts that taxed cellular almost as much as the nearby city. The
adjacent city also has an incredible tax rate on roaming charges, so it was
to my advantage to change to a plan (and at that time, a carrier) with "no
roaming charges". They continued to collect those roaming charge taxes, so
I made sure to request a refund each year of about $7 in miscollected taxes.
I'm sure it cost them that much in clerk fees to make the refund!


-Bill Radio
Western U.S. Wireless Reviews at:
http://www.MountainWireless.com

"gus" <[email protected]> wrote in message
news:[email protected]...
> We live in a rural county area where we were forced to get a
> commercial PO box to insure delivery of our mail.
>
> From the last statement I realize that when we requested a mail
> address change Sprint started to charge us city taxes for the city
> where the PO box is located!
>
> I do not live in a city. You can't do anything about the taxes but
> watch your bill.

In article <[email protected]>,=20
DSL [email protected] says...
> A year to correct a billing snafu.!!!
>=20

I have a feeling it wasn't billing that was the problem. =20
When it comes to taxes, we have to be *certain* we're not=20
going to get charged those taxes. And local tax=20
commissions aren't all that eager at times to resolve such=20
issues.

Maybe it was, Phil, but it's also feasible to have been an=20
actual tax issue.

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

DSL GURU wrote:

>> The good news is that
>> Sprint eventually refunded all the incorrectly-
>> corrected taxes...the bad
>> news is I got it over a year later.
>
> A year to correct a billing snafu.!!! And then SprintPCS apologists
> question whether SprintPCS deserves the rating it got from a JD Power as
> worst customer service of the big six, based on a survey of its customers?


OK, Mr. Expert in the affairs of Corporate America- a question (which means
this post will be automatically ignored by Phil). How are local tax
changes communicated to interstate corporations headquartered somewhere far
away?