How about a positive post on csr ?

Anyone got ANYTHING good to say about a csr at PCS ?
I've had good luck w Jim MCCUL01 , we have him e-mailed when we have a
problem and he always finds some way to resolve the issue.
Anyone else got a good rep they talk to ?

Jim C.

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"Jim Catero" <[email protected]> wrote in message
news:[email protected]...
>
> Anyone got ANYTHING good to say about a csr at PCS ?
> I've had good luck w Jim MCCUL01 , we have him e-mailed when we have a
> problem and he always finds some way to resolve the issue.
> Anyone else got a good rep they talk to ?
>
> Jim C.

I've had plenty of good experiences with a number of CS reps over the past 5
years. Had a couple of inexperienced ones as well, where I was under the
impression I knew more than they did (and I did), but all in all, I've been
pretty happy with the CS service I've received.

Bob

Jim Catero wrote:

>
> Anyone got ANYTHING good to say about a csr at PCS ?
> I've had good luck w Jim MCCUL01 , we have him e-mailed when we have a
> problem and he always finds some way to resolve the issue.
> Anyone else got a good rep they talk to ?
>
> Jim C.
>

I was looking at connection cards a few months ago, and I wasn't getting
anywhere. In fact, I drove to a Sprint Store while I was on hold with
*2. After getting transferred about several times, I called back and
talked to Laetitia (hope it's *****ed right) who first, apologized for
the problems I was having, admitted to not knowing much about connection
cards. She researched the issue, found information on the cards, and
then proceeded to call all the Sprint Stores in my area to find the
model of connection card I needed! After about a seven minute wait, she
had several stores, with contact names at the stores so I could go right
in and talk to a human. I asked to speak with her supervisor, and gave
her high marks.
-mike