Handle time for CSR's

"Stewart" <[email protected]> wrote in message
news:[email protected]...
> You ever read a post here from anybody but an apologist?

Hey, it's this guy again!

>
> Handle times rule at SprintPCS.
>
> Googe finds dozens of posts.

Sure. Dozens of posts by you under different names.

There might be a legitimate post about the subject, but it's drowned out by
your repetitive babbling.


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› See More: Handle time for CSR's

In article <[email protected]>,
"Carl." <[email protected]> wrote:



And what alias did you use yesterday that you covering up for SprintPCS
CSRs that abuse customers.

In article <W2RBb.499963$Tr4.1373819@attbi_s03>, [email protected]=20
says...
> Congrats
>=20
> Me: Over 9 years, 7+ w/a large LEC, almost 2 w/current wireless carrier.
>=20
> And I don't smoke. Or drink.
>=20

Well, I've been in and out of call centers for 7 years, mostly out. =20
Started as "pure" customer service.

Thanks, though.

I drink on occasion, but I've got a near-phobia about drinking and=20
driving, so I'd rather be the designated driver than risk it.

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

Steven J Sobol wrote:

> In alt.cellular.sprintpcs Phillip Dudas <[email protected]> wrote:
>
>
>>Oh no, I need not take a guess. A call center that I recently worked for
>> had an pretty good turnover rate but one of the sister call centers in
>>VA that was right across town from a competitor had very high turnover
>>until it was ultimately closed.
>
>
> I guarantee this person has *never* worked a call center.
>

I worked for JavaNet - RCN in springfield MA for 7 years. I was laid off
in September.

Steven J Sobol wrote:

> In alt.cellular.sprintpcs Phillip Dudas <[email protected]> wrote:
>
>
>>Oh no, I need not take a guess. A call center that I recently worked for
>> had an pretty good turnover rate but one of the sister call centers in
>>VA that was right across town from a competitor had very high turnover
>>until it was ultimately closed.
>
>
> I guarantee this person has *never* worked a call center.
>

And this.. I did not post the response to myself.. I didnt see that it
was somehow spoofed or something. But yet.. I replied to it. How stupid
of me.. Maybe it was a wind up.

Scott Stephenson wrote:

> "Steven J Sobol" <[email protected]> wrote in message
> news:[email protected]...
>
>
>>I guarantee this person has *never* worked a call center.
>>
>
>
> You realize that this has put him over the top once again- he's having a
> conversation with himself.
>
>
Ack I really should quit now.. ahhh. I think I have just made mySELF
confused now.

"Stewart" <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> "Carl." <[email protected]> wrote:
>
>
>
> And what alias did you use yesterday that you covering up for SprintPCS
> CSRs that abuse customers.

[yawn]


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In article <[email protected]>,
Phillip Dudas <[email protected]> wrote:

>
> I worked for JavaNet - RCN in springfield MA for 7 years. I was laid off
> in September.

The Cellular call centers are undoubtably three rungs below where you
worked. Certainly Sprint is the worst with the untrained new reps, the
required upselling, and enforced Handle Times.

"David" <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> Phillip Dudas <[email protected]> wrote:
>
> >
> > I worked for JavaNet - RCN in springfield MA for 7 years. I was laid off
> > in September.
>
> The Cellular call centers are undoubtably three rungs below where you
> worked. Certainly Sprint is the worst with the untrained new reps, the
> required upselling, and enforced Handle Times.

And the beat goes on - David is Phillipe's 44th different ID ... So
Phillipe, another new ID ... Why? Do you think you are fooling anyone with
this new one? You are one silly little boy Phillipe ...

Bob

Troll Droppings

Phillip Dudas wrote:

> Scott Stephenson wrote:
>
>> "Steven J Sobol" <[email protected]> wrote in message
>> news:[email protected]...
>>
>>
>>> I guarantee this person has *never* worked a call center.
>>>
>>
>>
>> You realize that this has put him over the top once again- he's having a
>> conversation with himself.
>>
>>
> Ack I really should quit now.. ahhh. I think I have just made mySELF
> confused now.
>

The problem remains no matter how much the apologists want to change the
subject.

SprintPCS Customer Service is abysmal because its CSRs have strictly
enforced Handle times of under 6 minutes and upsell requirements. By the
time they get to helping you its time to disconnect you.

"David" <[email protected]> wrote in message
news:[email protected]...
> The problem remains no matter how much the apologists want to change the
> subject.
>
> SprintPCS Customer Service is abysmal because its CSRs have strictly
> enforced Handle times of under 6 minutes and upsell requirements. By the
> time they get to helping you its time to disconnect you.

Oh? And you know this how Phillipe?

Bob

In alt.cellular.sprintpcs Phillip Dudas <[email protected]> wrote:

> I worked for JavaNet - RCN in springfield MA for 7 years. I was laid off
> in September.

Well, since you don't post using your real name, that's damned near impossible
to prove, isn't it?

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David wrote:


>>I worked for JavaNet - RCN in springfield MA for 7 years. I was laid off
>> in September.
>
>
> The Cellular call centers are undoubtably three rungs below where you
> worked. Certainly Sprint is the worst with the untrained new reps, the
> required upselling, and enforced Handle Times.

Phillipe, you're replying to yourself again.

Give it up man. We know when it's you.


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Stewart wrote:

> In article <[email protected]>,
> "Carl." <[email protected]> wrote:
>
>
>
> And what alias did you use yesterday that you covering up for SprintPCS
> CSRs that abuse customers.

You fell flat on your face there, troll. You couldn't even spit out a
coherent sentence that time.



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