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- 12-10-2003, 06:59 AM #1boxermansrGuest
I just changed back to Sprint after a few years trying several other
carriers. I'm just wondering what the most recent PRL is. I believe mine is
10020 (I'm not sure since the phones off, charging). I have the PCS Free &
Clear Nationwide plan (if this makes any difference). If this isn't the
latest PRL, how do I go about getting the latest? I understand it involves
calling SPCS -- if so, how apt are they to 'giving you' the new PRL so to
speak; in other words, are they going to be inquisitive and ask my WHY I
need/want the new PRL?
Thank you.
› See More: PRL Question
- 12-10-2003, 07:22 AM #2Bob SmithGuest
Re: PRL Question
"boxermansr" <[email protected]> wrote in message
news:[email protected]...
> I just changed back to Sprint after a few years trying several other
> carriers. I'm just wondering what the most recent PRL is. I believe mine
is
> 10020 (I'm not sure since the phones off, charging). I have the PCS Free &
> Clear Nationwide plan (if this makes any difference). If this isn't the
> latest PRL, how do I go about getting the latest? I understand it involves
> calling SPCS -- if so, how apt are they to 'giving you' the new PRL so to
> speak; in other words, are they going to be inquisitive and ask my WHY I
> need/want the new PRL?
Give SPCS a call, and tell Claire "PRL Update". When a live CS rep comes on
line, ask him/her to flag your account for the latest PRL - 10021.
Then in 15-30 minutes, and with a strong signal on your phone, call *2. You
should get a message saying that SPCS recognizes the need to update your
phone, and within a minute or two, the upload should be complete.
Bob
- 12-10-2003, 07:31 AM #3boxermansrGuest
Re: PRL Question
Thanks! One more question. Which calls to CS (or related #'s) use airtime
minutes (I read that *4 uses airtime), does this apply to *2 for CS as well?
I remember hearing maybe a year or so back, that SPCS was even charging
customers to call CS; does this policy still apply as well?
Thanks again
"Bob Smith" <[email protected]> wrote in message
news:[email protected]...
>
> "boxermansr" <[email protected]> wrote in message
> news:[email protected]...
> > I just changed back to Sprint after a few years trying several other
> > carriers. I'm just wondering what the most recent PRL is. I believe mine
> is
> > 10020 (I'm not sure since the phones off, charging). I have the PCS Free
&
> > Clear Nationwide plan (if this makes any difference). If this isn't the
> > latest PRL, how do I go about getting the latest? I understand it
involves
> > calling SPCS -- if so, how apt are they to 'giving you' the new PRL so
to
> > speak; in other words, are they going to be inquisitive and ask my WHY I
> > need/want the new PRL?
>
> Give SPCS a call, and tell Claire "PRL Update". When a live CS rep comes
on
> line, ask him/her to flag your account for the latest PRL - 10021.
>
> Then in 15-30 minutes, and with a strong signal on your phone, call *2.
You
> should get a message saying that SPCS recognizes the need to update your
> phone, and within a minute or two, the upload should be complete.
>
> Bob
>
>
- 12-10-2003, 08:21 AM #4Bob SmithGuest
Re: PRL Question
"boxermansr" <[email protected]> wrote in message
news:[email protected]...
> Thanks! One more question. Which calls to CS (or related #'s) use airtime
> minutes (I read that *4 uses airtime), does this apply to *2 for CS as
well?
> I remember hearing maybe a year or so back, that SPCS was even charging
> customers to call CS; does this policy still apply as well?
> Thanks again
>
No charge to call *2. On *4, the minutes used would apply to your account in
the past, not sure for today. As to your last question, No ...
Bob
- 12-10-2003, 08:48 AM #5Thomas T. VeldhouseGuest
Re: PRL Question
"Bob Smith" <[email protected]> wrote in message
news:[email protected]...
>
> "boxermansr" <[email protected]> wrote in message
> news:[email protected]...
> > Thanks! One more question. Which calls to CS (or related #'s) use
airtime
> > minutes (I read that *4 uses airtime), does this apply to *2 for CS as
> well?
> > I remember hearing maybe a year or so back, that SPCS was even charging
> > customers to call CS; does this policy still apply as well?
> > Thanks again
> >
>
> No charge to call *2. On *4, the minutes used would apply to your account
in
> the past, not sure for today. As to your last question, No ...
>
> Bob
>
The *4 minutes apply, but they don't apply until after the disclaimer they
give you at the beginning. Something like "... if you on the line, airtime
usage will apply ...".
Tom Veldhouse
- 12-10-2003, 12:57 PM #6Rob BarbaGuest
Re: PRL Question
thanks for the info...
but here is another situation... if I have PRL 10019 and the latest PRL is
10021 and I call CLAIR, and have my phone flagged by CS and then wait, call
*2 and <FINALLY> get the message PRL update complete... I recycle my phone
but the PRL still says I have 10019
Now what??
- 12-10-2003, 01:02 PM #7MattGuest
Re: PRL Question
This happened to me when I tried to update my PRL and my signal was
relatively weak (2 bars out of 4). The voice cues said the update was done
but my phone menu still read the old PRL. I had to wait until I had a 4 bar
signal and then update the PRL. It worked after that.
"Rob Barba" <rbarba@sprîntpcs.côm> wrote in message
news:[email protected]...
> thanks for the info...
>
> but here is another situation... if I have PRL 10019 and the latest PRL is
> 10021 and I call CLAIR, and have my phone flagged by CS and then wait,
call
> *2 and <FINALLY> get the message PRL update complete... I recycle my
phone
> but the PRL still says I have 10019
>
> Now what??
>
>
- 12-10-2003, 02:01 PM #8Thomas T. VeldhouseGuest
Re: PRL Question
"Rob Barba" <rbarba@sprîntpcs.côm> wrote in message
news:[email protected]...
> thanks for the info...
>
> but here is another situation... if I have PRL 10019 and the latest PRL is
> 10021 and I call CLAIR, and have my phone flagged by CS and then wait,
call
> *2 and <FINALLY> get the message PRL update complete... I recycle my
phone
> but the PRL still says I have 10019
>
> Now what??
>
>
Call back and have it reflagged. Mention that it needs to be at 10021.
Tom Veldhouse
- 12-10-2003, 02:03 PM #9Thomas T. VeldhouseGuest
Re: PRL Question
"Matt" <[email protected]> wrote in message
news:Q4KBb.78633$_M.387926@attbi_s54...
> This happened to me when I tried to update my PRL and my signal was
> relatively weak (2 bars out of 4). The voice cues said the update was
done
> but my phone menu still read the old PRL. I had to wait until I had a 4
bar
> signal and then update the PRL. It worked after that.
>
I think only a consistant signal is necessary. It is clearly be
transimitted over the old compatible [and slow] CDMA protocols rather than
the newer CDMA2000 data protocols. I updated my phones from home, and I
usually hover between 2 and 3 bars (out of 4) on my Samsung A500. No
trouble.
Tom Veldhouse
- 12-10-2003, 10:51 PM #10Mark E. DanielGuest
Re: PRL Question
Thomas T. Veldhouse <[email protected]> wrote:
> The *4 minutes apply, but they don't apply until after the disclaimer they
> give you at the beginning. Something like "... if you on the line, airtime
> usage will apply ...".
From the way I interpert the blurb on *4, airtime begins to apply when
it goes to grab your account information.
- 12-11-2003, 09:05 AM #11Isaiah BeardGuest
Re: PRL Question
boxermansr wrote:
> I just changed back to Sprint after a few years trying several other
> carriers. I'm just wondering what the most recent PRL is. I believe mine is
> 10020 (I'm not sure since the phones off, charging).
Current PRL is 10021
> I have the PCS Free &
> Clear Nationwide plan (if this makes any difference).
Probably very minimal difference.
> If this isn't the
> latest PRL, how do I go about getting the latest?
Call *2. When Claire asks "What can I do for you today?" or something
similar, say "representative." When a CS rep comes on, ask for a PRL
update. They flag your account and they'll instruct to wait a a few
minutes and then call *2 back. The next time Claire answers, she'll
announce that you need the update and will do it for you.
> I understand it involves
> calling SPCS -- if so, how apt are they to 'giving you' the new PRL so to
> speak; in other words, are they going to be inquisitive and ask my WHY I
> need/want the new PRL?
They've never asked me why, they'll just do it.
\
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Transpose the c's and a's in my e-mail address to reply.
- 12-11-2003, 09:07 AM #12Isaiah BeardGuest
Re: PRL Question
boxermansr wrote:
> Thanks! One more question. Which calls to CS (or related #'s) use airtime
> minutes (I read that *4 uses airtime), does this apply to *2 for CS as well?
> I remember hearing maybe a year or so back, that SPCS was even charging
> customers to call CS; does this policy still apply as well?
*2 has never costed airtime, and doesn't now. About a year and a half
ago, they used to charge sub-prime customers $3 for CS calls, but have
since dropped that policy.
*4 (automated account balance and payment info) still uses airtime though.
> Thanks again
--
E-mail fudged to thwart spammers.
Transpose the c's and a's in my e-mail address to reply.
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