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  1. #1
    Thadius
    Guest
    Good morning. I have been a Sprint PCS customer for a couple of years now
    and frequent this NG for information. Because of all the negative posts I
    felt that it was necessary to post some positive information. I decided to
    add a VM 4500 to my account as an add-a-phone. At my local Sprint Store
    [Manassas VA] I received three versions of how the add-a phone plan would
    work and what options I would be charged for. I typically have good luck at
    this store but I think I was dealing with holiday labor and they wee not
    informed. I purchased the phone [without activation] and left. I called *2
    and spoke with Ken [3 to 4 minute wait on a Saturday afternoon]. After a
    great explanation of my options Ken offered to credit some of the components
    of the plan and reduce the bill by 5% to ease the cost of the second phone
    and ready link activation [I did renew or 2 years on both phones]. The
    voice function of the phone was active by the end of the phone call and
    Vision/ReadyLink was active about an hour later and both work very well.
    The experience was great [I usually have VERY good service with *2 excpt for
    the occasional uninformed rep.]. I am often very surprised to read these
    regular posts of people having bad experience after bad experience with
    Spint Reps. From my own experiences I just have a tough time buying it.
    Over the past 2 years I have had plenty of opportunity to deal with Sprint
    PCS and it is regularly a professional and pleasent experience. I almost
    always feel like the Rep/ wants my business and wants me to be happy with
    the service. Obviously buy the nature of this post they have been
    successful. Thank you and have a great day.





    See More: Positive CSR Experience



  2. #2
    Joseph
    Guest

    Re: Positive CSR Experience

    In article <ND_Cb.12022$gk1.4741@nwrddc01.gnilink.net>,
    "Thadius" <PsuedoName@noplace.com> wrote:

    > From my own experiences I just have a tough time buying it.


    You think people make this stuff up about being hung up after 6 minutes?

    Ask JD Power.



  3. #3
    Bob Smith
    Guest

    Re: Positive CSR Experience


    "Joseph" <jlondon@london.com> wrote in message
    news:jlondon-181D83.08563214122003@news02.west.earthlink.net...
    > In article <ND_Cb.12022$gk1.4741@nwrddc01.gnilink.net>,
    > "Thadius" <PsuedoName@noplace.com> wrote:
    >
    > > From my own experiences I just have a tough time buying it.

    >
    > You think people make this stuff up about being hung up after 6 minutes?
    >
    > Ask JD Power.


    And the beat goes on ... #46 for the silly little immature boy ...

    Bob





  4. #4
    Scott Stephenson
    Guest

    Re: Positive CSR Experience


    "Joseph" <jlondon@london.com> wrote in message
    news:jlondon-181D83.08563214122003@news02.west.earthlink.net...
    > In article <ND_Cb.12022$gk1.4741@nwrddc01.gnilink.net>,
    > "Thadius" <PsuedoName@noplace.com> wrote:
    >
    > > From my own experiences I just have a tough time buying it.

    >
    > You think people make this stuff up about being hung up after 6 minutes?


    Yep.

    >
    > Ask JD Power.


    About what- their six month old survey that doesn't apply to the current
    market?





  5. #5
    Lawrence G. Mayka
    Guest

    Re: Positive CSR Experience

    "Thadius" <PsuedoName@noplace.com> wrote in message
    news:ND_Cb.12022$gk1.4741@nwrddc01.gnilink.net...
    > Spint Reps. From my own experiences I just have a tough time buying it.


    I am glad that your experiences have been mostly favorable. But please
    don't diminish your own credibility by disparaging others' reports, which
    may be different and yet just as true as yours.





  6. #6
    W.S. Blevins
    Guest

    Re: Positive CSR Experience

    On Mon, 15 Dec 2003 04:14:47 GMT, "Lawrence G. Mayka"
    <lgmayka000@ameritech.net> wrote:

    >I am glad that your experiences have been mostly favorable. But please
    >don't diminish your own credibility by disparaging others' reports, which
    >may be different and yet just as true as yours.



    I usually don't have any problems when calling customer service
    outside of those times when I get someone who is either melanin
    enhanced or Habib, formerly of Muhammad's used camel emporium.



  7. #7
    Steven J Sobol
    Guest

    Re: Positive CSR Experience

    Thadius <PsuedoName@noplace.com> wrote:
    > The experience was great [I usually have VERY good service with *2 excpt for
    > the occasional uninformed rep.]. I am often very surprised to read these
    > regular posts of people having bad experience after bad experience with
    > Spint Reps. From my own experiences I just have a tough time buying it.
    > Over the past 2 years I have had plenty of opportunity to deal with Sprint
    > PCS and it is regularly a professional and pleasent experience.


    Generally, when I have had a problem with SPCS reps, it's more along the lines
    of them being clueless or not sufficiently trained. I know I will be roasted
    alive by certain trolls for saying this, but they used to suck a lot more than
    they do now, and they have improved (which is not to say they're perfect, but
    I deal with a lot fewer headaches with Sprint than I used to).

    --
    JustThe.net Internet & New Media Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Proprietor
    888.480.4NET (4638) * 248.724.4NET * sjsobol@JustThe.net



  8. #8
    Donald
    Guest

    Re: Positive CSR Experience

    In article <l5jqtvsqn6ppojj6o35j5tak9dgefmte3i@4ax.com>,
    W.S. Blevins <wblev@remove_this_hotmail.com> wrote:

    > On Mon, 15 Dec 2003 04:14:47 GMT, "Lawrence G. Mayka"
    > <lgmayka000@ameritech.net> wrote:
    >
    > >I am glad that your experiences have been mostly favorable. But please
    > >don't diminish your own credibility by disparaging others' reports, which
    > >may be different and yet just as true as yours.

    >
    >
    > I usually don't have any problems when calling customer service
    > outside of those times when I get someone who is either melanin
    > enhanced or Habib, formerly of Muhammad's used camel emporium.


    The abysmal customer service at SprintZPCS need not be made a racial
    issue.



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