Persistent problems w/Vision & Readylink... Support CLUELESS

Rob & the gang,

I purchased a ReadyLink handset and activated ReadyLink service yesterday
(Friday). I have had nothing but trouble with Vision and ReadyLink ever
since. I have spent close to five or six hours on hold for ReadyLink tech
support, and have spoken with many people who acknowledge "there's a
problem" but not one seems to have had any idea what it is or how to fix
it. Perhaps you have some insight.

My phone's a VM4500, and here's what generally happens:

* I fire up the phone and it establishes a connection to the ReadyLink
servers. I can make and receive ReadyLink calls just fine.

* When I try to start the Vision browser, ReadyLink closes its
connection, like I assume it should, and Vision connects and loads fine
most of the time.

* When I close the Vision browser, ReadyLink attempts to resume its
connection. It works for a minute or two, and then returns "ReadyLink is
NOT Available. Please try again. 0067-***." I can press OK and it tries
again, returning "ReadyLink is NOT Available. Please try again later.
0067-***."

* From the standby screen, I can press the ReadyLink button (either one)
and ReadyLink again attempts to set up the service. At this point it might
take a second or third try, but often it goes right through and starts
working.

* Next time I switch to Vision, I get "Error 67: Your Vision Username or
Password may be incorrect." If I try again, I get the same thing. Then, if
I exit the browser, ReadyLink tries to reconnect... I interrupt this by
hitting [End] and then immediately restart the browser, Vision connects
and I can use the services.

* Repeat.

I've been through the "turn your phone off, turn it back on, I'm sending a
signal to your phone, wait two hours and try it again" time and time
again, and quite frankly I'm getting tired of it.

Who do I need to talk to in order to get this fixed? ReadyLink and Vision
tech support folks don't seem to have a clue how to fix it, and I'm
getting very irritated at this point.

Thanks!

Steve

---

› See More: Persistent problems w/Vision & Readylink... Support CLUELESS

Steve,

Be happy it works at all. I have had a SCP-5400 for 1 month today and
neither
the Vision nor the ReadyLink has worked. NEVER......

I have spent extended time on the phone with Tech's (basically every day)
and
I have pretty much figured out they don't know their a@@ from a hole in the
ground....nice people....just don't have a clue of how to fix thier issues.

A tech called me yesterday and said he was 1 of 8 "special" tech's who could
troubleshoot the hard issues. Don't worry sir...I will have you up and
running
in less than 30 minutes. 45 minutes later he admitted he could not figure
out
the problem. He said he would call me back today and have the answer.
I didn't receive a call???

Good luck on getting your issue fixed. It didn't help me any that the tech
that
called yesterday told me I was the "oldest" trouble ticket they were
working....

"Steve Crow" <[email protected]> wrote in message
news:Pine.LNX.4.53.0312202311350.16462@www.stevecrow.net...
> Rob & the gang,
>
> I purchased a ReadyLink handset and activated ReadyLink service yesterday
> (Friday). I have had nothing but trouble with Vision and ReadyLink ever
> since. I have spent close to five or six hours on hold for ReadyLink tech
> support, and have spoken with many people who acknowledge "there's a
> problem" but not one seems to have had any idea what it is or how to fix
> it. Perhaps you have some insight.
>
> My phone's a VM4500, and here's what generally happens:
>
> * I fire up the phone and it establishes a connection to the ReadyLink
> servers. I can make and receive ReadyLink calls just fine.
>
> * When I try to start the Vision browser, ReadyLink closes its
> connection, like I assume it should, and Vision connects and loads fine
> most of the time.
>
> * When I close the Vision browser, ReadyLink attempts to resume its
> connection. It works for a minute or two, and then returns "ReadyLink is
> NOT Available. Please try again. 0067-***." I can press OK and it tries
> again, returning "ReadyLink is NOT Available. Please try again later.
> 0067-***."
>
> * From the standby screen, I can press the ReadyLink button (either one)
> and ReadyLink again attempts to set up the service. At this point it might
> take a second or third try, but often it goes right through and starts
> working.
>
> * Next time I switch to Vision, I get "Error 67: Your Vision Username or
> Password may be incorrect." If I try again, I get the same thing. Then, if
> I exit the browser, ReadyLink tries to reconnect... I interrupt this by
> hitting [End] and then immediately restart the browser, Vision connects
> and I can use the services.
>
> * Repeat.
>
> I've been through the "turn your phone off, turn it back on, I'm sending a
> signal to your phone, wait two hours and try it again" time and time
> again, and quite frankly I'm getting tired of it.
>
> Who do I need to talk to in order to get this fixed? ReadyLink and Vision
> tech support folks don't seem to have a clue how to fix it, and I'm
> getting very irritated at this point.
>
> Thanks!
>
> Steve
>

In article <Pine.LNX.4.53.0312202311350.16462
@www.stevecrow.net>, Steve [email protected] says...
> Rob & the gang,
>=20
> I purchased a ReadyLink handset and activated ReadyLink service yesterday
> (Friday). I have had nothing but trouble with Vision and ReadyLink ever
> since. I have spent close to five or six hours on hold for ReadyLink tech
> support, and have spoken with many people who acknowledge "there's a
> problem" but not one seems to have had any idea what it is or how to fix
> it. Perhaps you have some insight.
>=20
> My phone's a VM4500, and here's what generally happens:
>=20
> * I fire up the phone and it establishes a connection to the ReadyLink
> servers. I can make and receive ReadyLink calls just fine.
>=20
> * When I try to start the Vision browser, ReadyLink closes its
> connection, like I assume it should, and Vision connects and loads fine
> most of the time.
>=20
> * When I close the Vision browser, ReadyLink attempts to resume its
> connection. It works for a minute or two, and then returns "ReadyLink is
> NOT Available. Please try again. 0067-***." I can press OK and it tries
> again, returning "ReadyLink is NOT Available. Please try again later.
> 0067-***."
>=20
> * From the standby screen, I can press the ReadyLink button (either one)
> and ReadyLink again attempts to set up the service. At this point it migh=
t
> take a second or third try, but often it goes right through and starts
> working.
>=20
> * Next time I switch to Vision, I get "Error 67: Your Vision Username or
> Password may be incorrect." If I try again, I get the same thing. Then, i=
f
> I exit the browser, ReadyLink tries to reconnect... I interrupt this by
> hitting [End] and then immediately restart the browser, Vision connects
> and I can use the services.
>=20
> * Repeat.
>=20
> I've been through the "turn your phone off, turn it back on, I'm sending =
a
> signal to your phone, wait two hours and try it again" time and time
> again, and quite frankly I'm getting tired of it.
>=20
> Who do I need to talk to in order to get this fixed? ReadyLink and Vision
> tech support folks don't seem to have a clue how to fix it, and I'm
> getting very irritated at this point.
>=20
> Thanks!
>=20
> Steve
>=20
>=20

Steve,

I haven't been trained in Ready Link tech support, but I'll=20
see what I can find out.

Here's my first thought, though:

We recently had problems with Vision/Ready Link because of=20
an upgrade we *had* to do. Personally, I *still* don't=20
think we're fully recovered. However, a lot of users have=20
been able to get up and running by using the Sprint PCS web=20
site to change something called a "Vision Password" under=20
"My Personal Information" after you log in.

Once you change that, give the system about 1/2 hour to try=20
to send the new password to the phone. And, if it doesn't,=20
then go to SETTINGS/VISION/UPDATE PROFILE (I might have the=20
exact wording wrong). That update profile will take=20
between 2 and 4 minutes to complete (usually closer to 2). =20
Then see what happens.

I'll try to look into it, though.

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

On Sun, 21 Dec 2003, O/Siris wrote:

> Steve,
>
> I haven't been trained in Ready Link tech support, but I'll
> see what I can find out.
>
> Here's my first thought, though:
>
> We recently had problems with Vision/Ready Link because of
> an upgrade we *had* to do. Personally, I *still* don't
> think we're fully recovered. However, a lot of users have
> been able to get up and running by using the Sprint PCS web
> site to change something called a "Vision Password" under
> "My Personal Information" after you log in.
>
> Once you change that, give the system about 1/2 hour to try
> to send the new password to the phone. And, if it doesn't,
> then go to SETTINGS/VISION/UPDATE PROFILE (I might have the
> exact wording wrong). That update profile will take
> between 2 and 4 minutes to complete (usually closer to 2).
> Then see what happens.
>
> I'll try to look into it, though.
>
> --
> -+-
> R=D8=DF
> O/Siris
> I work for SprintPCS
> I *don't* speak for them.
>

Rob,

Thanks for the quick reply. All of these steps have been tried, time and
time again. New password, new vision username, new handset, even removing
and reprovisioning Vision and Readylink, all to no avail.

Steve

In article <[email protected]>, Mark=20
[email protected] says...
> Be happy it works at all. I have had a SCP-5400 for 1 month today and
> neither
> the Vision nor the ReadyLink has worked. NEVER......
>=20

What happens when you try? Error message? Nothing? Phone=20
locks up? I'll see what I can find out, although this is=20
not (yet) an area I'm officially covering.

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

Steve Crow <[email protected]> wrote in
news:Pine.LNX.4.53.0312210359150.30695@www.stevecrow.net:

> Thanks for the quick reply. All of these steps have been tried, time
> and time again. New password, new vision username, new handset, even
> removing and reprovisioning Vision and Readylink, all to no avail.

Wonder if it could be an issue with the phone? For example, last week I
bought a new Sanyo 5300, could not get vision to work (didn't work for
24 hours). I went in and exchanged the phone for a Samsung VGA1000
(because of the poor earpiece volume on the Sanyo). After I fully
charged the Samsung, I tried vision and it started working. Not sure if
the problem was related to the Sanyo or if it was just a coincidence
that it started working with the Samsung. The past week, Vision has
worked around 90% of the time I tried. The other 10%, I've had to try
multiple times to get it to connect.

Moral of the story....

Do Not! Ever buy a NEW service that involves computers. Wait at least a
year!!

Dave...


"Steve Crow" <[email protected]> wrote in message
news:Pine.LNX.4.53.0312202311350.16462@www.stevecrow.net...
> Rob & the gang,
>
> I purchased a ReadyLink handset and activated ReadyLink service yesterday
> (Friday). I have had nothing but trouble with Vision and ReadyLink ever
> since. I have spent close to five or six hours on hold for ReadyLink tech
> support, and have spoken with many people who acknowledge "there's a
> problem" but not one seems to have had any idea what it is or how to fix
> it. Perhaps you have some insight.
>
> My phone's a VM4500, and here's what generally happens:
>
> * I fire up the phone and it establishes a connection to the ReadyLink
> servers. I can make and receive ReadyLink calls just fine.
>
> * When I try to start the Vision browser, ReadyLink closes its
> connection, like I assume it should, and Vision connects and loads fine
> most of the time.
>
> * When I close the Vision browser, ReadyLink attempts to resume its
> connection. It works for a minute or two, and then returns "ReadyLink is
> NOT Available. Please try again. 0067-***." I can press OK and it tries
> again, returning "ReadyLink is NOT Available. Please try again later.
> 0067-***."
>
> * From the standby screen, I can press the ReadyLink button (either one)
> and ReadyLink again attempts to set up the service. At this point it might
> take a second or third try, but often it goes right through and starts
> working.
>
> * Next time I switch to Vision, I get "Error 67: Your Vision Username or
> Password may be incorrect." If I try again, I get the same thing. Then, if
> I exit the browser, ReadyLink tries to reconnect... I interrupt this by
> hitting [End] and then immediately restart the browser, Vision connects
> and I can use the services.
>
> * Repeat.
>
> I've been through the "turn your phone off, turn it back on, I'm sending a
> signal to your phone, wait two hours and try it again" time and time
> again, and quite frankly I'm getting tired of it.
>
> Who do I need to talk to in order to get this fixed? ReadyLink and Vision
> tech support folks don't seem to have a clue how to fix it, and I'm
> getting very irritated at this point.
>
> Thanks!
>
> Steve
>

I'll keep that in mind next time something new shows up in the local
grocery store. Chances are, computers were involved, and I want to make
sure that can of beans doesn't explode, slicing my throat open with scraps
of metal, while it's on the way home with me.

Idiot.

On Sun, 21 Dec 2003, Dave Ulmer wrote:

> Moral of the story....
>
> Do Not! Ever buy a NEW service that involves computers. Wait at least a
> year!!
>
> Dave...
>
>
> "Steve Crow" <[email protected]> wrote in message
> news:Pine.LNX.4.53.0312202311350.16462@www.stevecrow.net...
> > Rob & the gang,
> >
> > I purchased a ReadyLink handset and activated ReadyLink service yesterday
> > (Friday). I have had nothing but trouble with Vision and ReadyLink ever
> > since. I have spent close to five or six hours on hold for ReadyLink tech
> > support, and have spoken with many people who acknowledge "there's a
> > problem" but not one seems to have had any idea what it is or how to fix
> > it. Perhaps you have some insight.
> >
> > My phone's a VM4500, and here's what generally happens:
> >
> > * I fire up the phone and it establishes a connection to the ReadyLink
> > servers. I can make and receive ReadyLink calls just fine.
> >
> > * When I try to start the Vision browser, ReadyLink closes its
> > connection, like I assume it should, and Vision connects and loads fine
> > most of the time.
> >
> > * When I close the Vision browser, ReadyLink attempts to resume its
> > connection. It works for a minute or two, and then returns "ReadyLink is
> > NOT Available. Please try again. 0067-***." I can press OK and it tries
> > again, returning "ReadyLink is NOT Available. Please try again later.
> > 0067-***."
> >
> > * From the standby screen, I can press the ReadyLink button (either one)
> > and ReadyLink again attempts to set up the service. At this point it might
> > take a second or third try, but often it goes right through and starts
> > working.
> >
> > * Next time I switch to Vision, I get "Error 67: Your Vision Username or
> > Password may be incorrect." If I try again, I get the same thing. Then, if
> > I exit the browser, ReadyLink tries to reconnect... I interrupt this by
> > hitting [End] and then immediately restart the browser, Vision connects
> > and I can use the services.
> >
> > * Repeat.
> >
> > I've been through the "turn your phone off, turn it back on, I'm sending a
> > signal to your phone, wait two hours and try it again" time and time
> > again, and quite frankly I'm getting tired of it.
> >
> > Who do I need to talk to in order to get this fixed? ReadyLink and Vision
> > tech support folks don't seem to have a clue how to fix it, and I'm
> > getting very irritated at this point.
> >
> > Thanks!
> >
> > Steve
> >
>
>
>

Sounds like possibly the Vision and Readylink passwords might be out of
sync?


"O/Siris" <0sīrīs@sprīntpcs.cōm> wrote in message
news:[email protected]...
In article <[email protected]>, Mark
[email protected] says...
> Be happy it works at all. I have had a SCP-5400 for 1 month today and
> neither
> the Vision nor the ReadyLink has worked. NEVER......
>

What happens when you try? Error message? Nothing? Phone
locks up? I'll see what I can find out, although this is
not (yet) an area I'm officially covering.

--
-+-
RŲß
O/Siris
I work for SprintPCS
I *don't* speak for them.

Thanks for taking an interest.
From what I've been told you are exactly right....

Here is the story....prior to the issues with the provisioning I purchased
my new phone. At the time I made the purchase when they went to
provision the phone it only updated one database and left the other two
blank???

They say they cannot find the workorder and that my account will not
generate another work order until they find where this one went???
I believe they are really trying to work on it.

If you would email me direct at [email protected] I would be glad to
give you the two trouble ticket numbers that they are currently working.

Thanks again...

"s" <[email protected]> wrote in message news:[email protected]...
> Sounds like possibly the Vision and Readylink passwords might be out of
> sync?
>
>
> "O/Siris" <0sīrīs@sprīntpcs.cōm> wrote in message
> news:[email protected]...
> In article <[email protected]>, Mark
> [email protected] says...
> > Be happy it works at all. I have had a SCP-5400 for 1 month today and
> > neither
> > the Vision nor the ReadyLink has worked. NEVER......
> >
>
> What happens when you try? Error message? Nothing? Phone
> locks up? I'll see what I can find out, although this is
> not (yet) an area I'm officially covering.
>
> --
> -+-
> RŲß
> O/Siris
> I work for SprintPCS
> I *don't* speak for them.
>
>

Steve Crow <[email protected]> wrote in message news:<Pine.LNX.4.53.0312202311350.16462@www.stevecrow.net>...
> Rob & the gang,
>
> I purchased a ReadyLink handset and activated ReadyLink service yesterday
> (Friday). I have had nothing but trouble with Vision and ReadyLink ever
> since. I have spent close to five or six hours on hold for ReadyLink tech
> support, and have spoken with many people who acknowledge "there's a
> problem" but not one seems to have had any idea what it is or how to fix
> it. Perhaps you have some insight.

Just out of curiosity, Steve, have you tried manually disabling Readly
Link before trying Vision, and then manually enabling it again after
you were done with Vision?

This isn't a suggested answer. I'm just hoping I can find some kind
of a clue that might lead me towards one. I find nothing documented
on a problem like this.

Hello all

I was told by sprint tech again there upgrading the service some where
up north and all should be fine monday morning.. Must reboot your
phone.. Try it monday ..Again its a software system update..

From steve

On 21 Dec 2003 20:02:00 -0800, [email protected] (O/Siris) wrote:

>Steve Crow <[email protected]> wrote in message news:<Pine.LNX.4.53.0312202311350.16462@www.stevecrow.net>...
>> Rob & the gang,
>>
>> I purchased a ReadyLink handset and activated ReadyLink service yesterday
>> (Friday). I have had nothing but trouble with Vision and ReadyLink ever
>> since. I have spent close to five or six hours on hold for ReadyLink tech
>> support, and have spoken with many people who acknowledge "there's a
>> problem" but not one seems to have had any idea what it is or how to fix
>> it. Perhaps you have some insight.
>
>Just out of curiosity, Steve, have you tried manually disabling Readly
>Link before trying Vision, and then manually enabling it again after
>you were done with Vision?
>
>This isn't a suggested answer. I'm just hoping I can find some kind
>of a clue that might lead me towards one. I find nothing documented
>on a problem like this.

Note: This post may contain mis*****ings, grammatical errors,
disorganized sentence structure, or may entirely lack a coherent
theme. These elements are natural to the process of writing, and will
only add to the overall beauty of the post.

Yes, I've trid that, and it didn't help.

I called Tech Support again tonight. The last lady I talked to last night
(Saturday night), though friendly, was deceivingly useless. She was
supposed to put in a service order (I believe she called it a "push form")
but never actually did. Both she and the lady I spoke with tonight
confirmed there were errors during the provisioning. I was told again
tonight that the order was being pushed through, and again advised that it
might be anywhere from 4 to 48 hours until stuff starts working.

So, we'll see what happens. I bought the phone late Thursday night, had
ReadyLink provisioned on Friday in the early afternoon hours, and stuff's
been messed up ever since (including Vision, which had worked fine
previously). I'll give Sprint until this Friday to fix it... that's one
week. If it continues past that point, I haven't disconnected my Verizon
Wireless line yet, and I'll head back over there.

Steve


On Sun, 21 Dec 2003, O/Siris wrote:

> Steve Crow <[email protected]> wrote in message news:<Pine.LNX.4.53.0312202311350.16462@www.stevecrow.net>...
> > Rob & the gang,
> >
> > I purchased a ReadyLink handset and activated ReadyLink service yesterday
> > (Friday). I have had nothing but trouble with Vision and ReadyLink ever
> > since. I have spent close to five or six hours on hold for ReadyLink tech
> > support, and have spoken with many people who acknowledge "there's a
> > problem" but not one seems to have had any idea what it is or how to fix
> > it. Perhaps you have some insight.
>
> Just out of curiosity, Steve, have you tried manually disabling Readly
> Link before trying Vision, and then manually enabling it again after
> you were done with Vision?
>
> This isn't a suggested answer. I'm just hoping I can find some kind
> of a clue that might lead me towards one. I find nothing documented
> on a problem like this.
>

Yes, that's the traditional answer for EVERYTHING Sprint related. They
usually try this after the "remove the battery, put it back on, power up,
I'm sending a signal to your phone, oh that didn't work, turn it off and
back on three times, take it to a Sprint store, you need a PRL update"
routine.

Yup... not much has changed since I left Sprint a year ago.

Steve

On Sun, 21 Dec 2003, Steve wrote:

> Hello all
>
> I was told by sprint tech again there upgrading the service some where
> up north and all should be fine monday morning.. Must reboot your
> phone.. Try it monday ..Again its a software system update..
>
> From steve
>
> On 21 Dec 2003 20:02:00 -0800, [email protected] (O/Siris) wrote:
>
> >Steve Crow <[email protected]> wrote in message news:<Pine.LNX.4.53.0312202311350.16462@www.stevecrow.net>...
> >> Rob & the gang,
> >>
> >> I purchased a ReadyLink handset and activated ReadyLink service yesterday
> >> (Friday). I have had nothing but trouble with Vision and ReadyLink ever
> >> since. I have spent close to five or six hours on hold for ReadyLink tech
> >> support, and have spoken with many people who acknowledge "there's a
> >> problem" but not one seems to have had any idea what it is or how to fix
> >> it. Perhaps you have some insight.
> >
> >Just out of curiosity, Steve, have you tried manually disabling Readly
> >Link before trying Vision, and then manually enabling it again after
> >you were done with Vision?
> >
> >This isn't a suggested answer. I'm just hoping I can find some kind
> >of a clue that might lead me towards one. I find nothing documented
> >on a problem like this.
>
> Note: This post may contain mis*****ings, grammatical errors,
> disorganized sentence structure, or may entirely lack a coherent
> theme. These elements are natural to the process of writing, and will
> only add to the overall beauty of the post.
>

Welcome to Readylink hell

RL is nothing more than a toy and something neat to show off to friends but
for any real world use forget it.

I had the 0067 error for days until a tech finally had me reset the phone (I
have the 4500 also) under settings which will wipe out everything... then
with a few mins. RL started working again.. if you there's such a
description of RL as 'working'.

Working means spending more time opening the flip and hitting end and
reconnecting to the other person than it does to dial their phone number and
talk.


"Steve Crow" <[email protected]> wrote in message
news:Pine.LNX.4.53.0312202311350.16462@www.stevecrow.net...
> Rob & the gang,
>
> I purchased a ReadyLink handset and activated ReadyLink service yesterday
> (Friday). I have had nothing but trouble with Vision and ReadyLink ever
> since. I have spent close to five or six hours on hold for ReadyLink tech
> support, and have spoken with many people who acknowledge "there's a
> problem" but not one seems to have had any idea what it is or how to fix
> it. Perhaps you have some insight.
>
> My phone's a VM4500, and here's what generally happens:
>
> * I fire up the phone and it establishes a connection to the ReadyLink
> servers. I can make and receive ReadyLink calls just fine.
>
> * When I try to start the Vision browser, ReadyLink closes its
> connection, like I assume it should, and Vision connects and loads fine
> most of the time.
>
> * When I close the Vision browser, ReadyLink attempts to resume its
> connection. It works for a minute or two, and then returns "ReadyLink is
> NOT Available. Please try again. 0067-***." I can press OK and it tries
> again, returning "ReadyLink is NOT Available. Please try again later.
> 0067-***."
>
> * From the standby screen, I can press the ReadyLink button (either one)
> and ReadyLink again attempts to set up the service. At this point it might
> take a second or third try, but often it goes right through and starts
> working.
>
> * Next time I switch to Vision, I get "Error 67: Your Vision Username or
> Password may be incorrect." If I try again, I get the same thing. Then, if
> I exit the browser, ReadyLink tries to reconnect... I interrupt this by
> hitting [End] and then immediately restart the browser, Vision connects
> and I can use the services.
>
> * Repeat.
>
> I've been through the "turn your phone off, turn it back on, I'm sending a
> signal to your phone, wait two hours and try it again" time and time
> again, and quite frankly I'm getting tired of it.
>
> Who do I need to talk to in order to get this fixed? ReadyLink and Vision
> tech support folks don't seem to have a clue how to fix it, and I'm
> getting very irritated at this point.
>
> Thanks!
>
> Steve
>