Results 1 to 10 of 10
- 01-11-2004, 10:24 PM #1Eric BrownGuest
Well, my Samsung A460 just died under warranty. Took it to the local Sprint PCS store and
the technician diagnosed it as a failed display (which I'm guessing is wrong, given that
the phone will power on to a blank blue screen but will not power off). They will replace
it, but unfortunately the A460 is backordered until the end of the week. The *only*
option they generously offered was for me to purchase a new phone at a regular price
(since I already have a plan there is no rebate on a new phone) and the cheapest flip
phone they have is over $200. So basically if I don't want uninterrupted service on my
phone, which I have made the unfortunate mistake of making my primary work number, I'll
have to fork over another $200. I say another, because Sprint has consistently managed to
hit me with various fees and overcharges (albeit the overcharges were a couple years back,
but trying to get Sprint Customer Service to fix anything was a nightmare) over the years.
On top of everything else, apparently I can't activate this phone online because I'm going
to have to pay an activation fee since my contract with them expired. Actually, this
works out well because Verizon has good coverage here now. I can cancel my Sprint service
without getting pegged with their contract termination fee. They've pretty much made that
an easy decision for me.
› See More: Sprint Customer Service (an oxymoron)
- 01-12-2004, 12:41 PM #2RexYBlueGuest
Re: Sprint Customer Service (an oxymoron)
On Mon, 12 Jan 2004 04:24:40 GMT, "Eric Brown" <[email protected]>
wrote:
>Well, my Samsung A460 just died under warranty. Took it to the local Sprint PCS store and
>the technician diagnosed it as a failed display (which I'm guessing is wrong, given that
>the phone will power on to a blank blue screen but will not power off). They will replace
>it, but unfortunately the A460 is backordered until the end of the week. The *only*
>option they generously offered was for me to purchase a new phone at a regular price
>(since I already have a plan there is no rebate on a new phone) and the cheapest flip
>phone they have is over $200. ... (snip) Actually, this
>works out well because Verizon has good coverage here now. I can cancel my Sprint service
>without getting pegged with their contract termination fee. They've pretty much made that
>an easy decision for me.
>
Draw whatever conclusion and take whatever actions you choose, but the
TECH (I always capitalize that word--they're Gods at Sprint Stores) in
this instance probably is right. The A460 is known for this particular
mid-life crisis. It's fatal. Good luck at VZW.
----------------------------
To email me, remove the zz.
- 01-23-2004, 01:54 PM #3O/SirisGuest
Re: Sprint Customer Service (an oxymoron)
In article <[email protected]>, ebrown1
@austin.rr.com says...
> Well, my Samsung A460 just died under warranty. Took it to the local Spr=
int PCS store and
> the technician diagnosed it as a failed display (which I'm guessing is wr=
ong, given that
> the phone will power on to a blank blue screen but will not power off). =
They will replace
> it, but unfortunately the A460 is backordered until the end of the week. =
The *only*
> option they generously offered was for me to purchase a new phone at a re=
gular price
> (since I already have a plan there is no rebate on a new phone) and the c=
heapest flip
> phone they have is over $200. So basically if I don't want uninterrupted=
service on my
> phone, which I have made the unfortunate mistake of making my primary wor=
k number, I'll
> have to fork over another $200. I say another, because Sprint has consis=
tently managed to
> hit me with various fees and overcharges (albeit the overcharges were a c=
ouple years back,
> but trying to get Sprint Customer Service to fix anything was a nightmare=
) over the years.
> On top of everything else, apparently I can't activate this phone online =
because I'm going
> to have to pay an activation fee since my contract with them expired. Ac=
tually, this
> works out well because Verizon has good coverage here now. I can cancel =
my Sprint service
> without getting pegged with their contract termination fee. They've pret=
ty much made that
> an easy decision for me.
>=20
>=20
>=20
I kept trying to find a good answer for this, and then I realized: if=20
this phone had, in fact, been under warranty, then an upgrade=20
replacement *is* provided for in our policies. My *guess* is that the=20
4900 or perhaps the VI660 would be called for at this point. I'd have=20
to check our guidelines again to be more certain.
Something about this story doesn't add up, but it could just easily be=20
lazy reps as an incorrect description of the sequence of events.
--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.
- 01-23-2004, 03:24 PM #4Lawrence G. MaykaGuest
Re: Sprint Customer Service (an oxymoron)
"O/Siris" <Osiris@sprīntpcs.com> wrote in message
news:[email protected]...
In article <[email protected]>, ebrown1
@austin.rr.com says...
>> the phone will power on to a blank blue screen but will not power off).
They will replace
>> it, but unfortunately the A460 is backordered until the end of the week.
The *only*
> I kept trying to find a good answer for this, and then I realized: if
> this phone had, in fact, been under warranty, then an upgrade
> replacement *is* provided for in our policies. My *guess* is that the
> 4900 or perhaps the VI660 would be called for at this point. I'd have
> to check our guidelines again to be more certain.
In these forums we have seen multiple reports of Sprint stores that delay a
warranty exchange rather than upgrading. As in this case, the Sprint store
says, "Wait for your model to get restocked," instead of providing an
instant replacement (which would essentially force an upgrade). In this
case, a few days' wait is arguably reasonable; but there have been reports
of multiple-week (or worse, "indefinite") delays in restocking.
O/Siris, are you asserting that Sprint's store policy is to provide an
instant replacement for a warranty exchange, even if a lack of stock forces
an upgrade? Or if not, is the restocking delay strictly limited (e.g., no
more than 1 week)?
- 01-26-2004, 09:28 AM #5Eric BrownGuest
Re: Sprint Customer Service (an oxymoron)
Here's the end of my story, in case anyone is trying to form an opinion of Sprint PCS. My
new (well, certified reconditioned) replacement A460 showed up via overnight UPS, more
than 2 weeks after the first one crapped out and I was given no option to replace it then,
only to wait for a backordered model or buy a new phone (and the cheapest flip-phone they
had was >$200).
I have to say this wasn't merely one lazy rep. I talked to several reps there, trying to
figure
out if there was a way they would try to help me with my problem of being potentially
without
service for days/weeks. They, of course, could not.
I probably made a mistake by not cancelling my service and going for Verizon, since the
latest
Consumer Report (or was it Consumer Guide?) I saw in the airport had a breakdown of the
nationwide cell providers and Verizon was point for point better than Sprint. Not only
that,
Sprint came up last or next to last in performance/satisfaction in every category. If
you're
considering cellular service, be sure to check out that article.
Verizon, BTW, was about the best.
"Lawrence G. Mayka" <[email protected]> wrote in message
news:[email protected]...
> "O/Siris" <Osiris@sprīntpcs.com> wrote in message
> news:[email protected]...
> In article <[email protected]>, ebrown1
> @austin.rr.com says...
> >> the phone will power on to a blank blue screen but will not power off).
> They will replace
> >> it, but unfortunately the A460 is backordered until the end of the week.
> The *only*
>
> > I kept trying to find a good answer for this, and then I realized: if
> > this phone had, in fact, been under warranty, then an upgrade
> > replacement *is* provided for in our policies. My *guess* is that the
> > 4900 or perhaps the VI660 would be called for at this point. I'd have
> > to check our guidelines again to be more certain.
>
> In these forums we have seen multiple reports of Sprint stores that delay a
> warranty exchange rather than upgrading. As in this case, the Sprint store
> says, "Wait for your model to get restocked," instead of providing an
> instant replacement (which would essentially force an upgrade). In this
> case, a few days' wait is arguably reasonable; but there have been reports
> of multiple-week (or worse, "indefinite") delays in restocking.
>
> O/Siris, are you asserting that Sprint's store policy is to provide an
> instant replacement for a warranty exchange, even if a lack of stock forces
> an upgrade? Or if not, is the restocking delay strictly limited (e.g., no
> more than 1 week)?
>
>
- 01-26-2004, 09:59 AM #6Scott NelsonGuest
Re: Sprint Customer Service (an oxymoron)
I had the same issues early on with a Store in Wash DC and after that, I
just did the 611 thing and handled everything via USPS or UPS.
I haven't gotten good service out of Sprint's or Verizon's store(s) either
for that matter.
I avoid 'em and deal with CS via the 800 number if need be.
I have had great service with 'em other than that, short of the undertrained
and rude reps at the store(s).
To be fair, I haven't delt with the store(s) since a year ago so, matbe not
an issue now.
( then again, we are on this thread..... ;-) )
Scotty
"Eric Brown" <[email protected]> wrote in message
news:[email protected]...
> Here's the end of my story, in case anyone is trying to form an opinion of
Sprint PCS. My
> new (well, certified reconditioned) replacement A460 showed up via
overnight UPS, more
> than 2 weeks after the first one crapped out and I was given no option to
replace it then,
> only to wait for a backordered model or buy a new phone (and the cheapest
flip-phone they
> had was >$200).
>
> I have to say this wasn't merely one lazy rep. I talked to several reps
there, trying to
> figure
> out if there was a way they would try to help me with my problem of being
potentially
> without
> service for days/weeks. They, of course, could not.
>
> I probably made a mistake by not cancelling my service and going for
Verizon, since the
> latest
> Consumer Report (or was it Consumer Guide?) I saw in the airport had a
breakdown of the
> nationwide cell providers and Verizon was point for point better than
Sprint. Not only
> that,
> Sprint came up last or next to last in performance/satisfaction in every
category. If
> you're
> considering cellular service, be sure to check out that article.
>
> Verizon, BTW, was about the best.
>
>
> "Lawrence G. Mayka" <[email protected]> wrote in message
> news:[email protected]...
> > "O/Siris" <Osiris@sprīntpcs.com> wrote in message
> > news:[email protected]...
> > In article <[email protected]>, ebrown1
> > @austin.rr.com says...
> > >> the phone will power on to a blank blue screen but will not power
off).
> > They will replace
> > >> it, but unfortunately the A460 is backordered until the end of the
week.
> > The *only*
> >
> > > I kept trying to find a good answer for this, and then I realized: if
> > > this phone had, in fact, been under warranty, then an upgrade
> > > replacement *is* provided for in our policies. My *guess* is that the
> > > 4900 or perhaps the VI660 would be called for at this point. I'd have
> > > to check our guidelines again to be more certain.
> >
> > In these forums we have seen multiple reports of Sprint stores that
delay a
> > warranty exchange rather than upgrading. As in this case, the Sprint
store
> > says, "Wait for your model to get restocked," instead of providing an
> > instant replacement (which would essentially force an upgrade). In this
> > case, a few days' wait is arguably reasonable; but there have been
reports
> > of multiple-week (or worse, "indefinite") delays in restocking.
> >
> > O/Siris, are you asserting that Sprint's store policy is to provide an
> > instant replacement for a warranty exchange, even if a lack of stock
forces
> > an upgrade? Or if not, is the restocking delay strictly limited (e.g.,
no
> > more than 1 week)?
> >
> >
>
>
- 01-26-2004, 10:04 AM #7Thomas T. VeldhouseGuest
Re: Sprint Customer Service (an oxymoron)
On Fri, 23 Jan 2004 21:24:06 GMT, "Lawrence G. Mayka"
<[email protected]> wrote:
>"O/Siris" <Osiris@sprīntpcs.com> wrote in message
>news:[email protected]...
>In article <[email protected]>, ebrown1
>@austin.rr.com says...
>>> the phone will power on to a blank blue screen but will not power off).
>They will replace
>>> it, but unfortunately the A460 is backordered until the end of the week.
>The *only*
>
>> I kept trying to find a good answer for this, and then I realized: if
>> this phone had, in fact, been under warranty, then an upgrade
>> replacement *is* provided for in our policies. My *guess* is that the
>> 4900 or perhaps the VI660 would be called for at this point. I'd have
>> to check our guidelines again to be more certain.
>
>In these forums we have seen multiple reports of Sprint stores that delay a
>warranty exchange rather than upgrading. As in this case, the Sprint store
>says, "Wait for your model to get restocked," instead of providing an
>instant replacement (which would essentially force an upgrade). In this
>case, a few days' wait is arguably reasonable; but there have been reports
>of multiple-week (or worse, "indefinite") delays in restocking.
>
>O/Siris, are you asserting that Sprint's store policy is to provide an
>instant replacement for a warranty exchange, even if a lack of stock forces
>an upgrade? Or if not, is the restocking delay strictly limited (e.g., no
>more than 1 week)?
>
Hey ... they sell those A460's at OfficeMax still ... at least they
have been advertised in the paper in Minneapolis over the last many
weekends.
Tom Veldhouse
- 01-27-2004, 09:59 PM #8Robert M.Guest
Re: Sprint Customer Service (an oxymoron)
In article <[email protected]>,
"Scott Nelson" <[email protected]> wrote:
> I had the same issues early on with a Store in Wash DC and after that, I
> just did the 611 thing and handled everything via USPS or UPS.
> I haven't gotten good service out of Sprint's or Verizon's store(s) either
> for that matter.
> I avoid 'em and deal with CS via the 800 number if need be.
>
> I have had great service with 'em other than that, short of the undertrained
> and rude reps at the store(s).
> To be fair, I haven't delt with the store(s) since a year ago so, matbe not
> an issue now.
> ( then again, we are on this thread..... ;-) )
The stores all have very high turnover. After one sells a cell phone to
their friends and relatives, its much harder to get the commissions to
make a living wage.
- 01-27-2004, 10:09 PM #9Scott StephensonGuest
Re: Sprint Customer Service (an oxymoron)
"Robert M., aka Phil, the Village Idiot" <[email protected]> wrote in message
news:[email protected]...
>
>
> The stores all have very high turnover. After one sells a cell phone to
> their friends and relatives, its much harder to get the commissions to
> make a living wage.
Yeah- you are so informed about the commission structure at Sprint (not).
BTW, I notice that you've avoided my posts like the plague. So, either you
have me killfiled or can't think of anything but the apologist line to
respond. If its the former, no problem- it makes it so much easier to
expose your line of crap.
- 01-28-2004, 06:25 AM #10Thomas T. VeldhouseGuest
Re: Sprint Customer Service (an oxymoron)
-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1
Robert M. <[email protected]> wrote:
>
> The stores all have very high turnover. After one sells a cell phone to
> their friends and relatives, its much harder to get the commissions to
> make a living wage.
Care to back that one up Phillip ... or are you just spewing more of
your foul breath?
- --
Thomas T. Veldhouse
-----BEGIN PGP SIGNATURE-----
Version: GnuPG v1.2.4 (FreeBSD)
iD8DBQFAF6ov1p0e3NXsrtERApwMAJ9rcuSO8LslL0MPOyFM//Y5CXuInQCgohcL
GLHkLiTrBCF3pxX8DFiHOlU=
=4fWd
-----END PGP SIGNATURE-----
Similar Threads
- Sprint PCS
- alt.cellular.sprintpcs
- alt.cellular.sprintpcs
- alt.cellular.sprintpcs
- alt.cellular.sprintpcs
Newbie Member
in New Member Introductions