In today's New York Times

JD Powers 2003 Wireless Network Quality Assessment Study:
1. Verizon
2. Nextel
3. Cingular
4. AT+T
5. Sprint PCS
6. T-Mobile

Yankee Group Customer Satisfaction and performance ranking:
Higest
AT&T
Nextel
Verizon

Middle
T-Mobile

Lowest
Cingular
SprintPCS

Time for SprintPCS Corporate to wake up.

Sprint has known this for quite a while now.

On Thu, 15 Jan 2004 08:59:59 -0500, girl in green <xcraig@att.net>
wrote:

>JD Powers 2003 Wireless Network Quality Assessment Study:

OK, so Sprint is last or close to it everywhere. I wonder why they're
first with me. (And I am NOT a Sprint apologist.) What is it?

I fully agree that too much of the time when you reach CS you do not
get your problem fully solved, and that you might think you're talking
to someone with less than normal intelligence. Granted, this area
needs significant improvement. But...

With the F&CA plan, my phone works just about everywhere, and I travel
all over the country to urban, suburban and podunk. Is it pure luck
that I just happen to travel only to places where Sprint works well?
Hard to believe. Voice connections are great, and with most of the
phones, sound is good to excellent. Although I know all the brouhaha
about using my phone as a modem, I do it--within reason, I guess--and
Sprint doesn't seem to care. $15 per month, with no watching kbs in
and out. The data connections are quite snappy and most of the time
reliable. The overall rates are reasonable, but not the cheapest. SMS
is just around the corner, at last. And finally, Sprint is one of the
two services that work as well as a landline in my home. (The other is
AT&T.)

Except for Nextel, I've used all the other services, and though each
has it's strong and weak points, none measures up to what I get from
Sprint overall. They really aren't even close.

What makes me so special that I fall so far out of the norm that
renders Sprint dead last in these surveys? I just don't get it.




----------------------------
To email me, remove the zz.

"girl in green" <xcraig@att.net> wrote in message
news:150120040859597015%xcraig@att.net...
> JD Powers 2003 Wireless Network Quality Assessment Study:
> 1. Verizon
> 2. Nextel
> 3. Cingular
> 4. AT+T
> 5. Sprint PCS
> 6. T-Mobile
>
> Yankee Group Customer Satisfaction and performance ranking:
> Higest
> AT&T
> Nextel
> Verizon
>
> Middle
> T-Mobile
>
> Lowest
> Cingular
> SprintPCS
>
> Time for SprintPCS Corporate to wake up.

The problem with your post and with what the NY Times reported, is that it's
the same bogus JD Powers report that's been cited over the past couple of
weeks.

Bob

On Thu, 15 Jan 2004 18:44:40 GMT, RexYBlue <rexybluezz@hotmail.com>
wrote:

>On Thu, 15 Jan 2004 08:59:59 -0500, girl in green <xcraig@att.net>
>wrote:
>
>>JD Powers 2003 Wireless Network Quality Assessment Study:
>
>OK, so Sprint is last or close to it everywhere. I wonder why they're
>first with me. (And I am NOT a Sprint apologist.) What is it?

Perhaps you don't live in New York City.

I put faith in God, not J.D. Powers, so I won't take the results on
faith unless I can see the questions (nor will I claim the results
false, I will simply call them unsubstantiated).

Tom Veldhouse

> What makes me so special that I fall so far out of the norm that
> renders Sprint dead last in these surveys? I just don't get it.

Wasn't the New York Times article based on responders from large cities
only? The 1900MHz band that SprintPCS uses has more trouble penetrating
large buildings than Verizon's 800MHz band. Cingular and T-Mobile win
points by being cheaper than SprintPCS.

--
John Richards

"Bob Smith" <usirsclt_NoSpam_@earthlink.net> wrote in message =
news:KsBNb.9527$i4.8521@newsread1.news.atl.earthli nk.net...
>=20
>=20
> The problem with your post and with what the NY Times reported, is =
that it's
> the same bogus JD Powers report that's been cited over the past couple =
of
> weeks.
>=20
> Bob
>=20
>=20

Not even to mention the Times' proclivity of late to create news rather =
than simply to report it.
---JRC---

RexYBlue <rexybluezz@hotmail.com> wrote in message news:<lmmd00lj6s0imr344lvhv0cf3v5j9scjqd@4ax.com>. ..
> On Thu, 15 Jan 2004 08:59:59 -0500, girl in green <xcraig@att.net>
> wrote:
>
> >JD Powers 2003 Wireless Network Quality Assessment Study:
>
> OK, so Sprint is last or close to it everywhere. I wonder why they're
> first with me. (And I am NOT a Sprint apologist.) What is it?
>
> I fully agree that too much of the time when you reach CS you do not
> get your problem fully solved, and that you might think you're talking
> to someone with less than normal intelligence. Granted, this area
> needs significant improvement. But...
>
> With the F&CA plan, my phone works just about everywhere, and I travel
> all over the country to urban, suburban and podunk. Is it pure luck
> that I just happen to travel only to places where Sprint works well?
> Hard to believe. Voice connections are great, and with most of the
> phones, sound is good to excellent. Although I know all the brouhaha
> about using my phone as a modem, I do it--within reason, I guess--and
> Sprint doesn't seem to care. $15 per month, with no watching kbs in
> and out. The data connections are quite snappy and most of the time
> reliable. The overall rates are reasonable, but not the cheapest. SMS
> is just around the corner, at last. And finally, Sprint is one of the
> two services that work as well as a landline in my home. (The other is
> AT&T.)
>
> Except for Nextel, I've used all the other services, and though each
> has it's strong and weak points, none measures up to what I get from
> Sprint overall. They really aren't even close.
>
> What makes me so special that I fall so far out of the norm that
> renders Sprint dead last in these surveys? I just don't get it.
>
>
>
>
> ----------------------------
> To email me, remove the zz.


Great post. My thoughts exactly.

Yep, Sprint Sucks, as most know. Sprint service sucks, their phone
staff in India sucks, and their morons in the store locations suck.
The people at Sprint ripped me off, lied to me, and the list goes on.
Sprint will burn a customer any chance they can get.

I hear you and I agree with you. I have never been as satisfied with
wireless phone service as i have been with Sprint.
"RexYBlue" <rexybluezz@hotmail.com> wrote in message
news:lmmd00lj6s0imr344lvhv0cf3v5j9scjqd@4ax.com...
> On Thu, 15 Jan 2004 08:59:59 -0500, girl in green <xcraig@att.net>
> wrote:
>
> >JD Powers 2003 Wireless Network Quality Assessment Study:
>
> OK, so Sprint is last or close to it everywhere. I wonder why they're
> first with me. (And I am NOT a Sprint apologist.) What is it?
>
> I fully agree that too much of the time when you reach CS you do not
> get your problem fully solved, and that you might think you're talking
> to someone with less than normal intelligence. Granted, this area
> needs significant improvement. But...
>
> With the F&CA plan, my phone works just about everywhere, and I travel
> all over the country to urban, suburban and podunk. Is it pure luck
> that I just happen to travel only to places where Sprint works well?
> Hard to believe. Voice connections are great, and with most of the
> phones, sound is good to excellent. Although I know all the brouhaha
> about using my phone as a modem, I do it--within reason, I guess--and
> Sprint doesn't seem to care. $15 per month, with no watching kbs in
> and out. The data connections are quite snappy and most of the time
> reliable. The overall rates are reasonable, but not the cheapest. SMS
> is just around the corner, at last. And finally, Sprint is one of the
> two services that work as well as a landline in my home. (The other is
> AT&T.)
>
> Except for Nextel, I've used all the other services, and though each
> has it's strong and weak points, none measures up to what I get from
> Sprint overall. They really aren't even close.
>
> What makes me so special that I fall so far out of the norm that
> renders Sprint dead last in these surveys? I just don't get it.
>
>
>
>
> ----------------------------
> To email me, remove the zz.

On Thu, 15 Jan 2004 13:21:04 -0600, Thomas T. Veldhouse
<veldy71@yahoo.com> wrote:

>On Thu, 15 Jan 2004 18:44:40 GMT, RexYBlue <rexybluezz@hotmail.com>
>wrote:
>
>>On Thu, 15 Jan 2004 08:59:59 -0500, girl in green <xcraig@att.net>
>>wrote:
>>
>>>JD Powers 2003 Wireless Network Quality Assessment Study:
>>
>>OK, so Sprint is last or close to it everywhere. I wonder why they're
>>first with me. (And I am NOT a Sprint apologist.) What is it?
>
>Perhaps you don't live in New York City.

True (though I'd love to). However, it IS one of those places I visit
all the time. No problems in Manhattan.



----------------------------
To email me, remove the zz.

girl in green wrote:


> Time for SprintPCS Corporate to wake up.

Another Mac user... maybe this is Phillipe's girlfriend?

--
E-mail fudged to thwart spammers.
Transpose the c's and a's in my e-mail address to reply.

> What makes me so special that I fall so far out of the norm that
> renders Sprint dead last in these surveys? I just don't get it.
>

No I don't you are out of the norm. For me, most of the time the phone
works where I need it to, its reasonably priced and the data services work
pretty well for me. Most of the time.

The only time I get upset with sprint is when there is a problem, they
simply cannot fix it in one call. I notice a number of people were having
vision logon loop errors - you put your name and password in, and it comes
back and asks you to do it again, and again, and again. I had bad trouble
with this a week ago. It took 3 days, several hours of my time AND theirs,
and 7 phone calls to resolve it, during which time I lost all of my email
and contacts because some dunderhead thought he needed to reprovision my
account. Then they cut off my data service completely. Finally got it
restored with a recommendation to take my phone to one of their special
stores 70 miles away and have new software put in. I'm scared to see what
they did to the bill.

When it works, sprintpcs is good. When it doesn't work, it can be a
nightmare to get resolved.






>
>
> ----------------------------
> To email me, remove the zz.