Offer from SPCS, odd ending...

"[email protected]" <[email protected]> wrote in message
news:[email protected]...
> Customer 6 years, free phone two months ago, generally very comfortable
with
> Sprint, business plan, three lines, perfect credit. For years plan has
been
> 1300 ATF&C, 6500N&W 8PM, Voice Command == $50/mo. Contract just expired.
>
> Last evening I received a phone solicitation offering a five percent
> reduction for a two-year contract. I accepted for a one-year contract.
>
> What is odd about this is that at the end of the conversation the CSR
asked
> for some personal information along with an oral statement that I accept
the
> deal. It was SPCS (I repeated the wrong PIN to see if she caught it, and
she
> did). Never in the past six years have we ever had such a dialog to
"prove"
> contract acceptance. Is this something new?

Sounds like it ...

Bob

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Customer 6 years, free phone two months ago, generally very comfortable with
Sprint, business plan, three lines, perfect credit. For years plan has been
1300 ATF&C, 6500N&W 8PM, Voice Command == $50/mo. Contract just expired.

Last evening I received a phone solicitation offering a five percent
reduction for a two-year contract. I accepted for a one-year contract.

What is odd about this is that at the end of the conversation the CSR asked
for some personal information along with an oral statement that I accept the
deal. It was SPCS (I repeated the wrong PIN to see if she caught it, and she
did). Never in the past six years have we ever had such a dialog to "prove"
contract acceptance. Is this something new?

On Thu, 15 Jan 2004 11:20:30 -0800, "[email protected]"
<[email protected]> wrote:

>Customer 6 years, free phone two months ago, generally very comfortable with
>Sprint, business plan, three lines, perfect credit. For years plan has been
>1300 ATF&C, 6500N&W 8PM, Voice Command == $50/mo. Contract just expired.
>
>Last evening I received a phone solicitation offering a five percent
>reduction for a two-year contract. I accepted for a one-year contract.
>
>What is odd about this is that at the end of the conversation the CSR asked
>for some personal information along with an oral statement that I accept the
>deal. It was SPCS (I repeated the wrong PIN to see if she caught it, and she
>did). Never in the past six years have we ever had such a dialog to "prove"
>contract acceptance. Is this something new?
>

No, it is not new. They do this to verify that it is you that they
are recording as an oral signature to your new contract.


Tom Veldhouse

"[email protected]" <[email protected]> wrote in message
news:[email protected]...
> Customer 6 years, free phone two months ago, generally very comfortable
with
> Sprint, business plan, three lines, perfect credit. For years plan has
been
> 1300 ATF&C, 6500N&W 8PM, Voice Command == $50/mo. Contract just expired.
>
> Last evening I received a phone solicitation offering a five percent
> reduction for a two-year contract. I accepted for a one-year contract.
>
> What is odd about this is that at the end of the conversation the CSR
asked
> for some personal information along with an oral statement that I accept
the
> deal. It was SPCS (I repeated the wrong PIN to see if she caught it, and
she
> did). Never in the past six years have we ever had such a dialog to
"prove"
> contract acceptance. Is this something new?

When I re-upped a couple months ago they did the same thing. I think they
are now getting a no-nonsense verbal acceptance to new contracts. No big
deal to me, I was the one that called them to get a super-cheap 5300 in
exchange for a year extention in my contract.

On Thu, 15 Jan 2004 11:20:30 -0800, [email protected] wrote:

> Customer 6 years, free phone two months ago, generally very comfortable with
> Sprint, business plan, three lines, perfect credit. For years plan has been
> 1300 ATF&C, 6500N&W 8PM, Voice Command == $50/mo. Contract just expired.
>
> Last evening I received a phone solicitation offering a five percent
> reduction for a two-year contract. I accepted for a one-year contract.
>
> What is odd about this is that at the end of the conversation the CSR asked
> for some personal information along with an oral statement that I accept the
> deal. It was SPCS (I repeated the wrong PIN to see if she caught it, and she
> did). Never in the past six years have we ever had such a dialog to "prove"
> contract acceptance. Is this something new?

Heh if you wanted to get more personal attention you should have demanded
the customer rep read to you in its entirety the contract agreement so
that you can confirm that is what you wish to agree to. I'm sure that rep
would have enjoyed that request. Tho you could probly just put them on
hold and go watch tv while they were reading it. Maybe sprint planned
ahead for stubborn customers and had one of their legal lackies pre-record
it.

== Quote from [email protected] ([email protected])'s article
> Customer 6 years, free phone two months ago, generally very comfortable with
> Sprint, business plan, three lines, perfect credit. For years plan has been
> 1300 ATF&C, 6500N&W 8PM, Voice Command == $50/mo. Contract just expired.
> Last evening I received a phone solicitation offering a five percent
> reduction for a two-year contract. I accepted for a one-year contract.
> What is odd about this is that at the end of the conversation the CSR asked
> for some personal information along with an oral statement that I accept the
> deal. It was SPCS (I repeated the wrong PIN to see if she caught it, and she
> did). Never in the past six years have we ever had such a dialog to "prove"
> contract acceptance. Is this something new?

I think it depends greatly on what call center you land in. In
my experience activating and renewing customers' contracts,
you'll find some reps who will verbally verify it, others use
an automated system. I wouldn't be surprised at all if it also
depends on the customer's credit class, too.

So, yeah, it's normal, but not something you're likely to
experience with any consistency.

Steve


Steve