Results 1 to 9 of 9
- 01-26-2004, 08:48 AM #1webbynowGuest
I have been procrastinating calling customer service to ask for a better
deal/plan. I currently have the old $30 for 300 minutes (also the same
phone ie samsung sp350)with no free N&W, no free pcs to pcs but I do have
free 1st incoming call. Oh and I have not been on a contract since the
start of service which is almost 5 years ago.
I am just wondering if there is a customer service phone number that is
more preferable than others. All these years I have only called customer
service once to inquire about calling directory assistance and he was curt.
› See More: best customer service # to request...?
- 01-26-2004, 09:19 AM #2Bob SmithGuest
Re: best customer service # to request...?
"webbynow" <[email protected]> wrote in message
news:[email protected]...
> I have been procrastinating calling customer service to ask for a better
> deal/plan. I currently have the old $30 for 300 minutes (also the same
> phone ie samsung sp350)with no free N&W, no free pcs to pcs but I do have
> free 1st incoming call. Oh and I have not been on a contract since the
> start of service which is almost 5 years ago.
>
> I am just wondering if there is a customer service phone number that is
> more preferable than others. All these years I have only called customer
> service once to inquire about calling directory assistance and he was
curt.
No, not really any other numbers to call. What you need to do, prior to
calling CS, is to go through you past 2 or 3 months, to see how much the
FIMF is benefiting you. How many incoming calls are you keeping under a
minute? How many times are you going over your 300 AT minute allotment?
If you find you do use the FIMF a lot, and don't go over your monthly
minutes, then you may not need to change. If you find you are going over
your minutes, a new plan might help you out, but even the lowest cost plan
costs more than what you are paying now.
SPCS had a rebate offer going for old phones on the same number for 18
months or longer. Don't know whether it's still available. You can ask when
you call up SPCS.
Check out the competitor's offers in your same price range, and see whether
they offer more for your needs. That's the key word here, your "Needs", in
terms of coverage first, and price second.
Before you do call SPCS, make sure what your needs will be for the service,
i.e.: N & W and at what time you want that to start, whether you have an
interest in Vision, and one of their vision packs, whether you need the
national F & C plan, or if you don't travel much, the F & C area plan. If
you find yourself roaming quite a bit, whether the F&CA $5 option is
available in your area, and whether it will save you money..
When you do call up SPCS, do it on a landline - 888-211-4727, as you may
need to pop the battery off to read the esn on the phone to the rep. When
Claire answers the phone, say "Cancellation", which should bring up a CS to
discuss your needs. Tell the rep that you've been looking at so & so's
cellular plans, and was wondering whether SPCS can offer something similar.
Reinforce to them you aren't under contract, and that you've been happy with
the service to date. (I'm guessing you have been satisfied from your
comments above.) If you have referred others to SPCS, mention that as well.
Ask them about your old phone and whether the rebate offer is still in
place.
They might be able to work out a deal with you, but keep in mind that
because you are on the low end of their plan prices, they won't be able to
give you the same deals as accounts with larger priced plans. You just
aren't the same profitable client as higher paying clients.
Bob
- 01-26-2004, 09:49 AM #3Scott NelsonGuest
Re: best customer service # to request...?
I called on a separate issue and the rep offered to change me to a new plan.
I told the rep that unless I could keep the FIMF thing that, I would rather
stay where I was.
( I use 200 FIMF Mins a month ).
She put gave me the FIMF on a new 300 min plan and gave me 50 more minutes
( 350 min for $35 ) and I now have N&W starting at 8pm.
I would try to call in with something else ( billing issue or something )
and then see if they notice you have an older than dirt plan and see if they
jump.
Maybe an issue as I wasn't the one trying to start the bargaining process.
;-)
You might have to call ina couple of time to get a rep that will notice that
you are in an old plan.
I didn't want a new phone either so, I still have my Startac ( which I would
trade in anyway, the thing gets GREAT reception ).
So I wasn't asking them for a new phone, maybe that helped.
Like anything else, YMMV, IHMO, etc., etc. :-)
Scotty
"Bob Smith" <[email protected]> wrote in message
news:[email protected]...
>
> "webbynow" <[email protected]> wrote in message
> news:[email protected]...
> > I have been procrastinating calling customer service to ask for a better
> > deal/plan. I currently have the old $30 for 300 minutes (also the same
> > phone ie samsung sp350)with no free N&W, no free pcs to pcs but I do
have
> > free 1st incoming call. Oh and I have not been on a contract since the
> > start of service which is almost 5 years ago.
> >
> > I am just wondering if there is a customer service phone number that is
> > more preferable than others. All these years I have only called
customer
> > service once to inquire about calling directory assistance and he was
> curt.
>
> No, not really any other numbers to call. What you need to do, prior to
> calling CS, is to go through you past 2 or 3 months, to see how much the
> FIMF is benefiting you. How many incoming calls are you keeping under a
> minute? How many times are you going over your 300 AT minute allotment?
>
> If you find you do use the FIMF a lot, and don't go over your monthly
> minutes, then you may not need to change. If you find you are going over
> your minutes, a new plan might help you out, but even the lowest cost plan
> costs more than what you are paying now.
>
> SPCS had a rebate offer going for old phones on the same number for 18
> months or longer. Don't know whether it's still available. You can ask
when
> you call up SPCS.
>
> Check out the competitor's offers in your same price range, and see
whether
> they offer more for your needs. That's the key word here, your "Needs", in
> terms of coverage first, and price second.
>
> Before you do call SPCS, make sure what your needs will be for the
service,
> i.e.: N & W and at what time you want that to start, whether you have an
> interest in Vision, and one of their vision packs, whether you need the
> national F & C plan, or if you don't travel much, the F & C area plan. If
> you find yourself roaming quite a bit, whether the F&CA $5 option is
> available in your area, and whether it will save you money..
>
> When you do call up SPCS, do it on a landline - 888-211-4727, as you may
> need to pop the battery off to read the esn on the phone to the rep. When
> Claire answers the phone, say "Cancellation", which should bring up a CS
to
> discuss your needs. Tell the rep that you've been looking at so & so's
> cellular plans, and was wondering whether SPCS can offer something
similar.
> Reinforce to them you aren't under contract, and that you've been happy
with
> the service to date. (I'm guessing you have been satisfied from your
> comments above.) If you have referred others to SPCS, mention that as
well.
>
> Ask them about your old phone and whether the rebate offer is still in
> place.
>
> They might be able to work out a deal with you, but keep in mind that
> because you are on the low end of their plan prices, they won't be able to
> give you the same deals as accounts with larger priced plans. You just
> aren't the same profitable client as higher paying clients.
>
> Bob
>
>
- 01-26-2004, 12:18 PM #4webbynowGuest
Re: best customer service # to request...?
Did you have to sign a new contract, Scott?
I do not need a new phone either. N&W would be nice .
"Scott Nelson" <[email protected]> wrote in message
news:[email protected]...
> I called on a separate issue and the rep offered to change me to a new
plan.
> I told the rep that unless I could keep the FIMF thing that, I would
rather
> stay where I was.
> ( I use 200 FIMF Mins a month ).
> She put gave me the FIMF on a new 300 min plan and gave me 50 more minutes
> ( 350 min for $35 ) and I now have N&W starting at 8pm.
>
> I would try to call in with something else ( billing issue or something )
> and then see if they notice you have an older than dirt plan and see if
they
> jump.
> Maybe an issue as I wasn't the one trying to start the bargaining process.
> ;-)
> You might have to call ina couple of time to get a rep that will notice
that
> you are in an old plan.
>
> I didn't want a new phone either so, I still have my Startac ( which I
would
> trade in anyway, the thing gets GREAT reception ).
> So I wasn't asking them for a new phone, maybe that helped.
>
> Like anything else, YMMV, IHMO, etc., etc. :-)
>
> Scotty
>
>
>
> "Bob Smith" <[email protected]> wrote in message
> news:[email protected]...
> >
> > "webbynow" <[email protected]> wrote in message
> > news:[email protected]...
> > > I have been procrastinating calling customer service to ask for a
better
> > > deal/plan. I currently have the old $30 for 300 minutes (also the
same
> > > phone ie samsung sp350)with no free N&W, no free pcs to pcs but I do
> have
> > > free 1st incoming call. Oh and I have not been on a contract since
the
> > > start of service which is almost 5 years ago.
> > >
> > > I am just wondering if there is a customer service phone number that
is
> > > more preferable than others. All these years I have only called
> customer
> > > service once to inquire about calling directory assistance and he was
> > curt.
> >
> > No, not really any other numbers to call. What you need to do, prior to
> > calling CS, is to go through you past 2 or 3 months, to see how much the
> > FIMF is benefiting you. How many incoming calls are you keeping under a
> > minute? How many times are you going over your 300 AT minute allotment?
> >
> > If you find you do use the FIMF a lot, and don't go over your monthly
> > minutes, then you may not need to change. If you find you are going over
> > your minutes, a new plan might help you out, but even the lowest cost
plan
> > costs more than what you are paying now.
> >
> > SPCS had a rebate offer going for old phones on the same number for 18
> > months or longer. Don't know whether it's still available. You can ask
> when
> > you call up SPCS.
> >
> > Check out the competitor's offers in your same price range, and see
> whether
> > they offer more for your needs. That's the key word here, your "Needs",
in
> > terms of coverage first, and price second.
> >
> > Before you do call SPCS, make sure what your needs will be for the
> service,
> > i.e.: N & W and at what time you want that to start, whether you have an
> > interest in Vision, and one of their vision packs, whether you need the
> > national F & C plan, or if you don't travel much, the F & C area plan.
If
> > you find yourself roaming quite a bit, whether the F&CA $5 option is
> > available in your area, and whether it will save you money..
> >
> > When you do call up SPCS, do it on a landline - 888-211-4727, as you may
> > need to pop the battery off to read the esn on the phone to the rep.
When
> > Claire answers the phone, say "Cancellation", which should bring up a CS
> to
> > discuss your needs. Tell the rep that you've been looking at so & so's
> > cellular plans, and was wondering whether SPCS can offer something
> similar.
> > Reinforce to them you aren't under contract, and that you've been happy
> with
> > the service to date. (I'm guessing you have been satisfied from your
> > comments above.) If you have referred others to SPCS, mention that as
> well.
> >
> > Ask them about your old phone and whether the rebate offer is still in
> > place.
> >
> > They might be able to work out a deal with you, but keep in mind that
> > because you are on the low end of their plan prices, they won't be able
to
> > give you the same deals as accounts with larger priced plans. You just
> > aren't the same profitable client as higher paying clients.
> >
> > Bob
> >
> >
>
>
- 01-26-2004, 12:41 PM #5Bob SmithGuest
Re: best customer service # to request...?
"webbynow" <[email protected]> wrote in message
news:[email protected]...
> Did you have to sign a new contract, Scott?
> I do not need a new phone either. N&W would be nice .
If you are still using a Samsung 3500, you probably will need a new phone
within the next few months, if not for the phone crapping out, the battery
will. Li-Ion batteries will start to crap out after 400 recharges or so,
with less and less battery life. It sounds like you've either met or
exceeded that number, considering the age of the phone.
Bob
- 01-26-2004, 01:02 PM #6Scott NelsonGuest
Re: best customer service # to request...?
In order to get these kind of deals, they make you do the contract thing,
yes.
I signed a 1 year contract.
It was one of those, "they handed me off to a computer for verification"
things.
The new stuff didn't hit until my next billing cycle started so, it's kind
of a "I hope they gave me what I wanted" kind of thing for a week until it
hit the website but, it all turned out good.
I am unjoying it.
Scotty
"webbynow" <[email protected]> wrote in message
news:[email protected]...
> Did you have to sign a new contract, Scott?
> I do not need a new phone either. N&W would be nice .
>
> "Scott Nelson" <[email protected]> wrote in message
> news:[email protected]...
> > I called on a separate issue and the rep offered to change me to a new
> plan.
> > I told the rep that unless I could keep the FIMF thing that, I would
> rather
> > stay where I was.
> > ( I use 200 FIMF Mins a month ).
> > She put gave me the FIMF on a new 300 min plan and gave me 50 more
minutes
> > ( 350 min for $35 ) and I now have N&W starting at 8pm.
> >
> > I would try to call in with something else ( billing issue or
something )
> > and then see if they notice you have an older than dirt plan and see if
> they
> > jump.
> > Maybe an issue as I wasn't the one trying to start the bargaining
process.
> > ;-)
> > You might have to call ina couple of time to get a rep that will notice
> that
> > you are in an old plan.
> >
> > I didn't want a new phone either so, I still have my Startac ( which I
> would
> > trade in anyway, the thing gets GREAT reception ).
> > So I wasn't asking them for a new phone, maybe that helped.
> >
> > Like anything else, YMMV, IHMO, etc., etc. :-)
> >
> > Scotty
> >
> >
> >
> > "Bob Smith" <[email protected]> wrote in message
> > news:[email protected]...
> > >
> > > "webbynow" <[email protected]> wrote in message
> > > news:[email protected]...
> > > > I have been procrastinating calling customer service to ask for a
> better
> > > > deal/plan. I currently have the old $30 for 300 minutes (also the
> same
> > > > phone ie samsung sp350)with no free N&W, no free pcs to pcs but I do
> > have
> > > > free 1st incoming call. Oh and I have not been on a contract since
> the
> > > > start of service which is almost 5 years ago.
> > > >
> > > > I am just wondering if there is a customer service phone number
that
> is
> > > > more preferable than others. All these years I have only called
> > customer
> > > > service once to inquire about calling directory assistance and he
was
> > > curt.
> > >
> > > No, not really any other numbers to call. What you need to do, prior
to
> > > calling CS, is to go through you past 2 or 3 months, to see how much
the
> > > FIMF is benefiting you. How many incoming calls are you keeping under
a
> > > minute? How many times are you going over your 300 AT minute
allotment?
> > >
> > > If you find you do use the FIMF a lot, and don't go over your monthly
> > > minutes, then you may not need to change. If you find you are going
over
> > > your minutes, a new plan might help you out, but even the lowest cost
> plan
> > > costs more than what you are paying now.
> > >
> > > SPCS had a rebate offer going for old phones on the same number for 18
> > > months or longer. Don't know whether it's still available. You can ask
> > when
> > > you call up SPCS.
> > >
> > > Check out the competitor's offers in your same price range, and see
> > whether
> > > they offer more for your needs. That's the key word here, your
"Needs",
> in
> > > terms of coverage first, and price second.
> > >
> > > Before you do call SPCS, make sure what your needs will be for the
> > service,
> > > i.e.: N & W and at what time you want that to start, whether you have
an
> > > interest in Vision, and one of their vision packs, whether you need
the
> > > national F & C plan, or if you don't travel much, the F & C area plan.
> If
> > > you find yourself roaming quite a bit, whether the F&CA $5 option is
> > > available in your area, and whether it will save you money..
> > >
> > > When you do call up SPCS, do it on a landline - 888-211-4727, as you
may
> > > need to pop the battery off to read the esn on the phone to the rep.
> When
> > > Claire answers the phone, say "Cancellation", which should bring up a
CS
> > to
> > > discuss your needs. Tell the rep that you've been looking at so & so's
> > > cellular plans, and was wondering whether SPCS can offer something
> > similar.
> > > Reinforce to them you aren't under contract, and that you've been
happy
> > with
> > > the service to date. (I'm guessing you have been satisfied from your
> > > comments above.) If you have referred others to SPCS, mention that as
> > well.
> > >
> > > Ask them about your old phone and whether the rebate offer is still in
> > > place.
> > >
> > > They might be able to work out a deal with you, but keep in mind that
> > > because you are on the low end of their plan prices, they won't be
able
> to
> > > give you the same deals as accounts with larger priced plans. You just
> > > aren't the same profitable client as higher paying clients.
> > >
> > > Bob
> > >
> > >
> >
> >
>
>
- 01-26-2004, 01:25 PM #7Scott NelsonGuest
Re: best customer service # to request...?
Uh, my fatfingers strike again.
Should have been, I am _enjoying_ it. ;-)
Scotty
"Scott Nelson" <[email protected]> wrote in message
news:4015643f$0$2988$afc38c87@...
> In order to get these kind of deals, they make you do the contract thing,
> yes.
> I signed a 1 year contract.
> It was one of those, "they handed me off to a computer for verification"
> things.
>
> The new stuff didn't hit until my next billing cycle started so, it's kind
> of a "I hope they gave me what I wanted" kind of thing for a week until it
> hit the website but, it all turned out good.
> I am unjoying it.
>
> Scotty
>
>
> "webbynow" <[email protected]> wrote in message
> news:[email protected]...
> > Did you have to sign a new contract, Scott?
> > I do not need a new phone either. N&W would be nice .
> >
> > "Scott Nelson" <[email protected]> wrote in message
> > news:[email protected]...
> > > I called on a separate issue and the rep offered to change me to a new
> > plan.
> > > I told the rep that unless I could keep the FIMF thing that, I would
> > rather
> > > stay where I was.
> > > ( I use 200 FIMF Mins a month ).
> > > She put gave me the FIMF on a new 300 min plan and gave me 50 more
> minutes
> > > ( 350 min for $35 ) and I now have N&W starting at 8pm.
> > >
> > > I would try to call in with something else ( billing issue or
> something )
> > > and then see if they notice you have an older than dirt plan and see
if
> > they
> > > jump.
> > > Maybe an issue as I wasn't the one trying to start the bargaining
> process.
> > > ;-)
> > > You might have to call ina couple of time to get a rep that will
notice
> > that
> > > you are in an old plan.
> > >
> > > I didn't want a new phone either so, I still have my Startac ( which I
> > would
> > > trade in anyway, the thing gets GREAT reception ).
> > > So I wasn't asking them for a new phone, maybe that helped.
> > >
> > > Like anything else, YMMV, IHMO, etc., etc. :-)
> > >
> > > Scotty
> > >
> > >
> > >
> > > "Bob Smith" <[email protected]> wrote in message
> > > news:[email protected]...
> > > >
> > > > "webbynow" <[email protected]> wrote in message
> > > > news:[email protected]...
> > > > > I have been procrastinating calling customer service to ask for a
> > better
> > > > > deal/plan. I currently have the old $30 for 300 minutes (also the
> > same
> > > > > phone ie samsung sp350)with no free N&W, no free pcs to pcs but I
do
> > > have
> > > > > free 1st incoming call. Oh and I have not been on a contract
since
> > the
> > > > > start of service which is almost 5 years ago.
> > > > >
> > > > > I am just wondering if there is a customer service phone number
> that
> > is
> > > > > more preferable than others. All these years I have only called
> > > customer
> > > > > service once to inquire about calling directory assistance and he
> was
> > > > curt.
> > > >
> > > > No, not really any other numbers to call. What you need to do, prior
> to
> > > > calling CS, is to go through you past 2 or 3 months, to see how much
> the
> > > > FIMF is benefiting you. How many incoming calls are you keeping
under
> a
> > > > minute? How many times are you going over your 300 AT minute
> allotment?
> > > >
> > > > If you find you do use the FIMF a lot, and don't go over your
monthly
> > > > minutes, then you may not need to change. If you find you are going
> over
> > > > your minutes, a new plan might help you out, but even the lowest
cost
> > plan
> > > > costs more than what you are paying now.
> > > >
> > > > SPCS had a rebate offer going for old phones on the same number for
18
> > > > months or longer. Don't know whether it's still available. You can
ask
> > > when
> > > > you call up SPCS.
> > > >
> > > > Check out the competitor's offers in your same price range, and see
> > > whether
> > > > they offer more for your needs. That's the key word here, your
> "Needs",
> > in
> > > > terms of coverage first, and price second.
> > > >
> > > > Before you do call SPCS, make sure what your needs will be for the
> > > service,
> > > > i.e.: N & W and at what time you want that to start, whether you
have
> an
> > > > interest in Vision, and one of their vision packs, whether you need
> the
> > > > national F & C plan, or if you don't travel much, the F & C area
plan.
> > If
> > > > you find yourself roaming quite a bit, whether the F&CA $5 option is
> > > > available in your area, and whether it will save you money..
> > > >
> > > > When you do call up SPCS, do it on a landline - 888-211-4727, as you
> may
> > > > need to pop the battery off to read the esn on the phone to the rep.
> > When
> > > > Claire answers the phone, say "Cancellation", which should bring up
a
> CS
> > > to
> > > > discuss your needs. Tell the rep that you've been looking at so &
so's
> > > > cellular plans, and was wondering whether SPCS can offer something
> > > similar.
> > > > Reinforce to them you aren't under contract, and that you've been
> happy
> > > with
> > > > the service to date. (I'm guessing you have been satisfied from your
> > > > comments above.) If you have referred others to SPCS, mention that
as
> > > well.
> > > >
> > > > Ask them about your old phone and whether the rebate offer is still
in
> > > > place.
> > > >
> > > > They might be able to work out a deal with you, but keep in mind
that
> > > > because you are on the low end of their plan prices, they won't be
> able
> > to
> > > > give you the same deals as accounts with larger priced plans. You
just
> > > > aren't the same profitable client as higher paying clients.
> > > >
> > > > Bob
> > > >
> > > >
> > >
> > >
> >
> >
>
>
- 01-26-2004, 11:36 PM #8Joe GillGuest
Re: best customer service # to request...?
"Bob Smith" <[email protected]> wrote in message
news:[email protected]...
>
> "webbynow" <[email protected]> wrote in message
> news:[email protected]...
> > Did you have to sign a new contract, Scott?
> > I do not need a new phone either. N&W would be nice .
>
> If you are still using a Samsung 3500, you probably will need a new phone
> within the next few months, if not for the phone crapping out, the battery
> will. Li-Ion batteries will start to crap out after 400 recharges or so,
> with less and less battery life. It sounds like you've either met or
> exceeded that number, considering the age of the phone.
>
> Bob
>
>
I would like to add my $.02 on to what Bob said.
I HAD 3 3500's on my account...
Always had problems with:
Short Battery life (Had to recharge Daily)
Problems with calls ('searching for service, dropped calls')
Physical problems with the arms(wings)
Dropped calls everywhere.
Even though:
Phones 'tested fine'
Two phones were replaced under warranty by Sprint!
November 1, I switched out the phones for Sanyo 5300's and I am happy.
Now I know how good the service can be!
There were different 'hardware levels' of the 3500's and some of those
levels are just bad!
You may want to consider a new phone if you use the phone for anything more
than "Hi.....Bye"!
Also, one other item...
You asked "I am just wondering if there is a customer service phone number
that is more preferable than others".....
There is only ONE case now where I know that to be true, and that is only to
save yourself and the CSR frustration. If you have a business account, I
believe you need to call on the business account number that you have not
the 'general' number.
- 01-27-2004, 07:53 AM #9Robert M.Guest
Re: best customer service # to request...?
In article <[email protected]>,
"Joe Gill" <joegill@[email protected]> wrote:
> You asked "I am just wondering if there is a customer service phone number
> that is more preferable than others".....
> There is only ONE case now where I know that to be true, and that is only to
> save yourself and the CSR frustration. If you have a business account, I
> believe you need to call on the business account number that you have not
> the 'general' number.
True, usually less hold time for Business Accounts.
1-888-788-4727
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