Sprint to fire all its customer service reps?

In article <[email protected]>,
"Chris Russell" <[email protected]> wrote:

> They are actually going to transfer them to IBM.
>
> http://www.detnews.com/2004/business.../b03-55022.htm



Thats what these deals usally start out saying but it rarely works out
so simply. I have seen such transfers at NASA when contractors change,
and many heads roll, or are offered lower paying positions.

---

› See More: Sprint to fire all its customer service reps?

Thomas T. Veldhouse wrote:

> Word in the tech channels is that Microsoft is also moving some of their
> technical work offshore. So, which one is doing it because of the
> other? They seem to like to claim that they would like to keep it
> domestic, but since the other guy is doing it, we have to too.

Yes, I saw that --- someplace. Also read two stories of interest in
off-shore. The first is that the feds by law cannot outsource their stuff
off-shore, and the India government is calling foul on the practice, and
have begun lobbying the appropriate folks in this county. The work
represents about 2 percent of all work needed to support the overall
American market.

The second story deals with how the tax laws of India are structured to
promote in-sourcing, and they're pretty narrow in what can be done on the
reduced services tax rate. Some companies, apparently, have been using the
India call centers to up-sell (and in some cases sell outright). The
argument goes that the Indian government says that selling 'whatever' puts a
company in a higher, marketing tax bracket --- one that makes off-shore work
far less attractive in regards to profit. The lobbying, obviously, is going
towards India's direction on this.

Below is a letter from Earthlink that was received on my enquiry about
off-shore outsourcing --- I needed an ISP, but refuse to do business with
companies that outsource off-shore.

Dear Mr. Ronson,

Thank you for contacting us.

Our current outsourcing engagements have already demonstrated that they
can achieve a comparable level of quality customer support. We remain
as committed as ever to maintaining our award winning reputation for
outstanding customer support and feel this plan will allow us to do that,
and allowing us to control costs.

We view outsourcing as a necessary step in order to compete more
profitably in a rapidly changing marketplace. These changes are certainly
difficult, but they are in the best interest of EarthLink as a whole.

EarthLink has established itself as a leading provider of internet
service and won numerous awards for customer support. Outsourcing has long
been a part of EarthLink?s support strategy. Our paramount objectives
as a company have not changed. We remain committed to providing high
quality, relevant products and services for our customers along with
quality customer support.

We hope that you will give EarthLink a chance to serve you and change
your perception.

Please let us know if we may be of further assistance.


Sincerely,

Jaime A 3005
EarthLink Electronic Customer Support
EarthLink, Inc.

---------------

As far as your question about spilling what I know about a certain bloke
who frequents this NG --- I shouldn't have said what I said (not that I
didn't mean it, mind you) as I used contacts that perhaps shouldn't have
been so helpful with my request. I will say that information gleaned from
this group was instrumental in the mission, if you know what I mean. He
left a pretty good clue on his location (Wed) tonight (it's not where he
says when talking SPCS issues). We'll have fun with it on down the road ----
likely after April.

--tr





.................................................................
Posted via TITANnews - Uncensored Newsgroups Access
>>>> at http://www.TitanNews.com <<<<
-=Every Newsgroup - Anonymous, UNCENSORED, BROADBAND Downloads=-

"Jesse" <[email protected]> wrote in message
news:[email protected]...

> In any case,with the liberals engaged in media dominating primaries,one
> might expect the 'polls',for whatever they're really worth,to show
> democrats on a roll.

Do what now? The Dems are the only one contesting thier party, so that's all
there is for the media to cover.

And I've come to believe / learn that the media in general are driven by
editors who are eyeing the profit line and lazy reporters --- and as such
pretty well work with what's given to them. This is a departure, of course,
to reporters actually going out to report.

> Thats precisely why the incumbents have their primaries last.

Ah, whatever.

Hate to agree with Robert M., but he's likely right that Bush's will also be
able to share the one-term tag with his Dad.





.................................................................
Posted via TITANnews - Uncensored Newsgroups Access
>>>> at http://www.TitanNews.com <<<<
-=Every Newsgroup - Anonymous, UNCENSORED, BROADBAND Downloads=-

tom ronson <[email protected]> wrote:
> Thomas T. Veldhouse wrote:
>
>> Word in the tech channels is that Microsoft is also moving some of their
>> technical work offshore. So, which one is doing it because of the
>> other? They seem to like to claim that they would like to keep it
>> domestic, but since the other guy is doing it, we have to too.
>
> Yes, I saw that --- someplace. Also read two stories of interest in
> off-shore. The first is that the feds by law cannot outsource their stuff
> off-shore, and the India government is calling foul on the practice,

With all due respect to India, their whiny government minions can kiss my
red, white, and blue American ass.

I am not flat-out against buying from foreign companies... especially when,
as is so common with cars, American workers also benefit from the sale (like
the Honda USA employees who work in the two plants in my home state).

I'm sure someone over there is screaming "Protectionism!" But our economy is
already in the crapper without US programmers losing jobs to people there or
even to people here who might be here on questionable H-1B visas. With the
country in the financial situation it's in I'm a little more anal about
insisting people I work with buy American. And finally, if the situation was
reversed, do you think for a second that India wouldn't be trying to protect
their own citizens?

[end rant]


> have begun lobbying the appropriate folks in this county.

Heh, heh, heh. Our politicians don't listen to the people who *DO* vote.
What makes them think we'll listen to them?

--
JustThe.net Internet & New Media Services, Apple Valley, CA
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
PGP: C57E 8B25 F994 D6D0 5F6B B961 EA08 9410 E3AE 35ED

tom ronson <[email protected]> wrote:
> Thomas T. Veldhouse wrote:
>
>> Word in the tech channels is that Microsoft is also moving some of their
>> technical work offshore. So, which one is doing it because of the
>> other? They seem to like to claim that they would like to keep it
>> domestic, but since the other guy is doing it, we have to too.
>
> Yes, I saw that --- someplace. Also read two stories of interest in
> off-shore. The first is that the feds by law cannot outsource their stuff
> off-shore, and the India government is calling foul on the practice,

With all due respect to India, their whiny government minions can kiss my
red, white, and blue American ass.

I am not flat-out against buying from foreign companies... especially when,
as is so common with cars, American workers also benefit from the sale (like
the Honda USA employees who work in the two plants in my home state).

I'm sure someone over there is screaming "Protectionism!" But our economy is
already in the crapper without US programmers losing jobs to people there or
even to people here who might be here on questionable H-1B visas. With the
country in the financial situation it's in I'm a little more anal about
insisting people I work with buy American. And finally, if the situation was
reversed, do you think for a second that India wouldn't be trying to protect
their own citizens?

[end rant]


> have begun lobbying the appropriate folks in this county.

Heh, heh, heh. Our politicians don't listen to the people who *DO* vote.
What makes them think we'll listen to them?

--
JustThe.net Internet & New Media Services, Apple Valley, CA
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
PGP: C57E 8B25 F994 D6D0 5F6B B961 EA08 9410 E3AE 35ED

"tom ronson" <[email protected]> wrote in
news:[email protected]:

>
> "Jesse" <[email protected]> wrote in message
> news:[email protected]...
>
>> In any case,with the liberals engaged in media dominating
>> primaries,one might expect the 'polls',for whatever they're really
>> worth,to show democrats on a roll.
>
> Do what now? The Dems are the only one contesting thier party, so
> that's all there is for the media to cover.

Which is precisely why some polls say that if the election was held
today,Libs would win.
Don't be in such a haste to snip.

>
> And I've come to believe / learn that the media in general are driven
> by editors who are eyeing the profit line and lazy reporters --- and
> as such pretty well work with what's given to them. This is a
> departure, of course, to reporters actually going out to report.
>
>> Thats precisely why the incumbents have their primaries last.
>
> Ah, whatever.
>
> Hate to agree with Robert M., but he's likely right that Bush's will
> also be able to share the one-term tag with his Dad.
>
Wow you sound so confident about that.