Subpoena needed to verify contract

Had an interesting experience, called up C/S to add a new line to my
account, I wanted to get a phone for my daughter and in the course of
conversation was told I have a 2 year agreement now. I said no way,
we signed up for one year, not two. The rep then stated that they
knew it was 2 years because they have me on tape agreeing to a 2 year
agreement. I said, OK, then lets listen to the tape together. The
rep said no, you can't listen to your tape. She then said that if I
wanted to , I had to "go through my lawyer". Now mind you, I am on
the phone not to cancel my contract, complain, or anything, but to add
service, so this was pretty astounding. I told her to go check with
her supervisor and was told that, yup, the only way they share the
tape is you have to get an attorney to subpoena it. Unbelieveable.

It will probably cost me a few hundred bucks to do, but I think I
will. Just imagine how much trouble Sprint would be in if it came to
light they were changing people's contracts begind their backs and
then refusing to show proof. What other reason could Sprint have for
making it this difficult unless they know they've screwed alot of
people? But, thats speculation.

Oh, by the way, I declined to add the new phone service. If my
daughter wants a phone, I guess it will be through Verizon.

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› See More: Subpoena needed to verify contract

"Frank Thomas" <[email protected]> wrote in message
news:[email protected]...
> will. Just imagine how much trouble Sprint would be in if it came to
> light they were changing people's contracts begind their backs and
> then refusing to show proof. What other reason could Sprint have for
> making it this difficult unless they know they've screwed alot of
> people? But, thats speculation.

In a sense, Sprint employees have already admitted as much. Sprint
employees have admitted that under certain conditions, Sprint's billing
system attaches a contract to an account whether or not the Sprint rep
actually obtained the customer's consent for the contract. Somewhere in the
Sprint rep's training, he was supposedly told to obtain the customer's
consent, but apparently there is no enforcement of this supposed rule.

The net effect is exactly what you describe: Sprint reps often omit the
necessary step of obtaining the customer's consent, but Sprint's billing
system attaches the contract to the account anyway. Later, when the
customer finds out about this sleight-of-hand and objects, the Sprint rep
asks his supervisor, who brazenly lies by telling the rep that "If the
billing system says that a contract is present, then we have the customer's
voice on tape." The supervisor is able to maintain this lie by way of the
nonsensical policy you described: "We will not play the tape for you except
with a subpoena." Obviously, this is simply meant to discourage people from
disputing an issue that Sprint knows it would lose--there is absolutely no
legal sense to it.

"Frank Thomas" <[email protected]> wrote in message
news:[email protected]...

> I said, OK, then lets listen to the tape together. The
> rep said no, you can't listen to your tape. She then said that if I
> wanted to , I had to "go through my lawyer".

That's why whenever I speak with these guys I record every word of the
transaction, just like they supposedly do. Then, if they can't find the tape
for you you can say 'well then lets listen to this one I made.' Of course as
you're taping be sure to repeat often your intentions, and when they ask if
there's anything further they can do to help you get them to repeat the
transaction you just completed.

A tape also has the benifit of being much cheaper than an attorney. <grin>

> It will probably cost me a few hundred bucks to do, but I think I
> will.

Think your state's AG might not want to chip in on the bill? They might ---
you should at least let them know what's going on, in writing.

> Oh, by the way, I declined to add the new phone service. If my
> daughter wants a phone, I guess it will be through Verizon.

Best part of the story ---- screw 'em.





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