SpeedPay

"Robert M." <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> Zaphod <skorpion(removethis)@suespammers.org> wrote:
>
> > On 04 Feb 2004, in news:rmarkoff-
> > [email protected], "Robert M."
> > <[email protected]> scrawled:
> >
> > > In article <[email protected]>,
> > > Snoopy <[email protected]> wrote:
> > >
> > >> Fraud Alerts HEH.
> > >
> > > Thats what Rob Vargas blamed it on yes, but I agree with the OP that
> > > its certainly customer unfriendly to turn off service first, ask
> > > questions later.
> > >
> >
> > It seems that one of the main points in "fraud" is "does the original
owner
> > still have possession of the phone?"
> >
> > Therefore, a call to the phone is indeterminate and shutting service to
the
> > phone is appropriate until ownership is established.
>
> Nonsense. A call to the phone can enquire the pin number to instantly
> determine if the original owner is in possescion of the phone. Otherwise
> why have a pin number?

THe only nonsense here is your drivel. Shutting off the phone when fraud is
suspected is THE BEST THING for those customers who don't have the phone.

---

› See More: SpeedPay

In article <[email protected]>,=20
[email protected] says...
> Nonsense. A call to the phone can enquire the pin number to instantly=20
> determine if the original owner is in possescion of the phone. Otherwise=
=20
> why have a pin number?
>=20

Phillie, either you're being deliberately dense, or you really *have*=20
forgotten about the "forgot my password" link on the SPCS web site. =20
Either way, you're simply wrong. The customer friendly thing to do,=20
when in doubt, is have the customer have the inconvenience of a trip to=20
a store, rather than the tragedy of a four-digit phone bill.

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

In article <[email protected]>,
O/Siris <Osiris@sprîntpcs.com> wrote:

> In article <[email protected]>,
> [email protected] says...
> > Nonsense. A call to the phone can enquire the pin number to instantly
> > determine if the original owner is in possescion of the phone. Otherwise
> > why have a pin number?
> >
>
> Either you're being deliberately dense, or you really *have*
> forgotten about the "forgot my password" link on the SPCS web site.
> Either way, you're simply wrong. The customer friendly thing to do,
> when in doubt, is have the customer have the inconvenience of a trip to
> a store, rather than the tragedy of a four-digit phone bill.


Nice try apologizing. Inconvience is never customer friendly.

"Robert M." <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> O/Siris <Osiris@sprîntpcs.com> wrote:
>
> > In article <[email protected]>,
> > [email protected] says...
> > > Nonsense. A call to the phone can enquire the pin number to instantly
> > > determine if the original owner is in possescion of the phone.
Otherwise
> > > why have a pin number?
> > >
> >
> > Either you're being deliberately dense, or you really *have*
> > forgotten about the "forgot my password" link on the SPCS web site.
> > Either way, you're simply wrong. The customer friendly thing to do,
> > when in doubt, is have the customer have the inconvenience of a trip to
> > a store, rather than the tragedy of a four-digit phone bill.
>
>
> Nice try apologizing. Inconvience is never customer friendly.

Nice try antagonizing. Its more customer friendly than getting an
unexpected $5000.00 Sprint bill in the mail one day.