Results 16 to 28 of 28
- 02-07-2004, 05:46 AM #16Robert M.Guest
Re: This will improve Customer Service?
In article <[email protected]>,
O/Siris <[email protected]> wrote:
> In other words, you lied. One who lies: a liar.
Sorry, Sprint is headed off a cliff reducing costs when it already has
the worst rated Customer Service, and that is not a lie.
› See More: This will improve Customer Service?
- 02-07-2004, 08:59 AM #17Scott StephensonGuest
Re: This will improve Customer Service?
"Robert M." <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> O/Siris <[email protected]> wrote:
>
> > No, Sprint is *not* counting on a lone call center closure to result in
> > half a billion dollars in savings over 5 years. They are counting on a
> > whole series of actions IBM has said it would, that closure being only
> > one of them. It says so in the portion of the press release you chose
> > to ignore.
>
>
> I agree, but when one has the consistant worst rated Customer Service it
> is not reasonable to expect a major cost reduction to improve service.
Do your homework, dimwit- it worked for Nextel.
- 02-07-2004, 10:01 AM #18Thomas T. VeldhouseGuest
Re: This will improve Customer Service?
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Robert M. <[email protected]> wrote:
>
> I agree, but when one has the consistant worst rated Customer Service it
> is not reasonable to expect a major cost reduction to improve service.
You agree? Did you backpedal again?
- --
Thomas T. Veldhouse
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- 02-07-2004, 10:03 AM #19Thomas T. VeldhouseGuest
Re: This will improve Customer Service?
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Hash: SHA1
Robert M. <[email protected]> wrote:
> In article <[email protected]>,
> O/Siris <[email protected]> wrote:
>
>> In other words, you lied. One who lies: a liar.
>
> Sorry, Sprint is headed off a cliff reducing costs when it already has
> the worst rated Customer Service, and that is not a lie.
Just like you said the stock was going to tank. And your judgement is
so good that went to AT&T believing it was better and then left them too
.... for who, not Verizon, not Nextel, not Cingular, not T-Mobile ... you
left them to back to Sprint PCS!
Phillip ... you are a waste of ****ing bandwidth.
- --
Thomas T. Veldhouse
Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1
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- 02-07-2004, 03:01 PM #20EricGuest
Re: This will improve Customer Service?
Philipe wrote:
<<Sorry, Sprint is headed off a cliff reducing costs when it already has
the worst rated Customer Service, and that is not a lie. >>
Well, then Sprint will take you off that cliff with them. Wouldn't
someone who seems to know that Sprint is going to go bankrupt want to do
the smart thing and abandon ship?
- 02-08-2004, 02:05 AM #21O/SirisGuest
Re: This will improve Customer Service?
In article <rmarkoff-AF97C6.05452007022004
@news04.west.earthlink.net>, Robert [email protected]=20
says...
> I agree, but when one has the consistant worst rated Customer Service it=
=20
> is not reasonable to expect a major cost reduction to improve service.
>=20
I disagree, Phill. To use a generic example: flattening=20
out the managerial structure, fewer "layers" and more=20
lower-level autonomy could induce a great amount of savings=20
*and* result in better customer service.
Remember, that example is generic. Not a statement of=20
actual conditions.
--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.
- 02-08-2004, 02:06 AM #22O/SirisGuest
Re: This will improve Customer Service?
In article <rmarkoff-C6DFE7.05462807022004
@news04.west.earthlink.net>, Robert [email protected]=20
says...
> Sorry, Sprint is headed off a cliff reducing costs when it already has=20
> the worst rated Customer Service, and that is not a lie.
>=20
No, *that* is not a lie.
It's just a fundamentally incorrect assumption.
Did you know our stock's up more than 10% in just the few=20
days since that announcement?
--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.
- 02-08-2004, 06:34 AM #23Robert M.Guest
Re: This will improve Customer Service?
In article <[email protected]>,
O/Siris <0sīrīs@sprīntpcs.cōm> wrote:
> In article <rmarkoff-AF97C6.05452007022004
> @news04.west.earthlink.net>, Robert [email protected]
> says...
> > I agree, but when one has the consistant worst rated Customer Service it
> > is not reasonable to expect a major cost reduction to improve service.
> >
>
> I disagree, Phill. To use a generic example: flattening
> out the managerial structure, fewer "layers" and more
> lower-level autonomy could induce a great amount of savings
> *and* result in better customer service.
>
> Remember, that example is generic. Not a statement of
> actual conditions.
Flattening the management sructure could be a good thing, I have read
nothing that says thats in the cards, can you give us a URL suggesting
that will happen? Obviously you can't since you admit it's a made-up
generic example.
I see Sprint PCS walking towards a cliff its willing to walk over. It
has the worst rated Customer Service and its solution is to cut costs.
- 02-08-2004, 06:38 AM #24Robert M.Guest
Re: This will improve Customer Service?
In article <[email protected]>,
O/Siris <0sīrīs@sprīntpcs.cōm> wrote:
> In article <rmarkoff-C6DFE7.05462807022004
> @news04.west.earthlink.net>, Robert [email protected]
> says...
> > Sorry, Sprint is headed off a cliff reducing costs when it already has
> > the worst rated Customer Service, and that is not a lie.
> >
>
> No, *that* is not a lie.
>
> It's just a fundamentally incorrect assumption.
>
> Did you know our stock's up more than 10% in just the few
> days since that announcement?
Thats because Wall Street expects Sprint PCS stock "PCS" to disappear as
its absorbed into Sprint "FON" stock, and they're bidding up the stock
to force Sprint to pay more to integrate the stocks.
It has zero to do with Sprint PCS ever being profitable. Or can you give
us a URL that says different.
There are all kinds of reasons why stock prices go up. Too bad you didnt
buy PCS when it was at 4, 4 months ago. You could have doubled your
money. You could have done even better had you bought CALL options.
- 02-08-2004, 09:19 AM #25Scott StephensonGuest
Re: This will improve Customer Service?
"Robert M." <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> O/Siris <0sīrīs@sprīntpcs.cōm> wrote:
>
> > In article <rmarkoff-C6DFE7.05462807022004
> > @news04.west.earthlink.net>, Robert [email protected]
> > says...
> > > Sorry, Sprint is headed off a cliff reducing costs when it already has
> > > the worst rated Customer Service, and that is not a lie.
> > >
> >
> > No, *that* is not a lie.
> >
> > It's just a fundamentally incorrect assumption.
> >
> > Did you know our stock's up more than 10% in just the few
> > days since that announcement?
>
> Thats because Wall Street expects Sprint PCS stock "PCS" to disappear as
> its absorbed into Sprint "FON" stock, and they're bidding up the stock
> to force Sprint to pay more to integrate the stocks.
Yo, moron- it is not going to cost Sprint anything (other than
administrative costs) to roll the PCS stock back into FON- Sprint is Sprint.
There is no money involved in this.
>
- 02-09-2004, 08:29 AM #26O/SirisGuest
Re: This will improve Customer Service?
In article <[email protected]>,=20
[email protected] says...
> Flattening the management sructure could be a good thing, I have read=20
> nothing that says thats in the cards, can you give us a URL suggesting=20
> that will happen? Obviously you can't since you admit it's a made-up=20
> generic example.
>=20
Obviously, "Redundant" is your middle name, because you said absolutely=20
nothing I didn't already say myself. I am not privy to the Sprint-IBM=20
negotiations, and no one likely to pass the details on to me. And I, in=20
turn, am distinctly uninspired to give them to you, given your penchant=20
for deliberate and malicious misquoting.
--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.
- 02-09-2004, 09:35 PM #27Scott NelsonGuest
Re: This will improve Customer Service?
AAAAAHHHHHHHHHHH!!!!
The sky is falling!!
Ya know, most people don't stand there and look up when the sky is falling,
unless you are a Turkey or course.
Why, if in your mind SprintPCS Sucks, are you still giving money to them and
obtaining your service through them?
What idiot would continue to pay for something you don't like?
I find it hard to find anything else you say credible with the above logic
process not passing the common sense filter.
Or are you just paying for the 5 minute argument again?
Scotty
"Robert M." <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> O/Siris <0sīrīs@sprīntpcs.cōm> wrote:
>
> > In article <rmarkoff-AF97C6.05452007022004
> > @news04.west.earthlink.net>, Robert [email protected]
> > says...
> > > I agree, but when one has the consistant worst rated Customer Service
it
> > > is not reasonable to expect a major cost reduction to improve service.
> > >
> >
> > I disagree, Phill. To use a generic example: flattening
> > out the managerial structure, fewer "layers" and more
> > lower-level autonomy could induce a great amount of savings
> > *and* result in better customer service.
> >
> > Remember, that example is generic. Not a statement of
> > actual conditions.
>
>
> Flattening the management sructure could be a good thing, I have read
> nothing that says thats in the cards, can you give us a URL suggesting
> that will happen? Obviously you can't since you admit it's a made-up
> generic example.
>
> I see Sprint PCS walking towards a cliff its willing to walk over. It
> has the worst rated Customer Service and its solution is to cut costs.
- 02-11-2004, 02:08 PM #28Isaiah BeardGuest
Re: This will improve Customer Service?
Robert M. wrote:
> Sprint made it official about handing off its Customer Service to IBM.
>
> Sounds to me like IBM promised exactly what management wanted to hear,
> and I fear for what will happen.
Then maybe you should port out again, eh Phillipe?
--
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